[Resolved]  Myntra.com — refund not processed and no help from myntra

Address:	Gurgaon, Haryana, 122001
Website:	Myntra app

Hi. I had ordered multiplle products from myntra in nov/dec. This included 2 trousers from marks and spencers - 1 was women black solid regular fit -30 size and 2nd was women black printed slim fit - 32 size. Since both did nt fit me well.. I requested return for slim fit 32 size trouser and exchange for solid regular fit 30 size trouser (For 28 size). When pickup happened, by mistake the pickup was done for the women black solid regular fit (30size) against the women black printed slim fit (32size). Hence when exchange came for 30 size trouser with 28 size for solid regular fir, same was nt delivered as i did nt have the replacement product (Women black solid regular fit 30 size). I raised a complaint with myntra however nothing happened and they just marked women black solid regular fit trouser-28 size as lost which was incorrect. Again i raised a complaint yet nothing happened.. This was i raised 3-4 complaints yet no action. Now the story is that women black printed slim fit trouser is with me however is showing as myntra app as returned and refunded which is incorrect. Womend black solid regular fit trouser 30 size is showing delivered and under exchange with 28 size. And this 28 size wonen black solid regular fit trouser is marked as lost which is also incorrect as this was never delivered to me. I am waiting fr a favourable response from myntra however they are not willing to help. The courier pick up person was also saying that myntra has deducted his salary for the lost trouser so ultimately me (The customer) and the deliver person bas been charged for this error and myntra is nt willing to solve. I am traumatized by this act of myntra.