Myntra.com — return request is rejecting

Address:

Thrissur, Kerala

I have ordered a pinafore dress, but came a top which looks completely different which has a white floral print on it when i tried to return it, (Return number is [protected]) ekart agency is not trying to picking it up, they are saying that the product they need to return is the pinafore dress, they can only return that product, becoz for them it's showing the pinafore dress to return, they are saying that they should have to see only as 'a product' rather than pinafore dress so that they can accept it.. I have been a regular customer to myntra.. But i have lost my complete faith on it. For what intention they have sent me a different product? Really shame on myntra for not resolving the problem. Try to maintain a good relationship with the customers.. Otherwise u will lose them.