Myntra.com — Rude customer service and not pickingup order

Address:	560068
Website:	www.myntra.com

Order Number:[protected]-2273203

I had registered a pickup request on myntra on 15th january 2017 on the same day the order was delivered itself. But till now nobody called for pickup or for time of pickup and no one came for pickup. On myntra the timings are 2pm onwards for pickup and i wait everyday for pickup but myntra is irresponsible and rude company.

Return number: 20400567

Refund amount: Rs. 2209.51

Pickup service provider: Myntra logistics

Return number: 20400473

Refund amount: Rs. 1799.00

Pickup service provider: Myntra logistics

I called myntra twice but their rude disrespectful and unprofessional customer service representatives were not helping and disconnected my call everytime. They asked me my phone number with which i placed the order and i gave it to them then they said sorry we cannot find any order with this number then i gave them the order id and still they said no order and then i gave them my registered email id and then they disconnected my call

The customer calls myntra spends his/her money on expensive calls to myntra and you guys are so mannerless and rude and cruel that you disconnect the call and dont help the customer at all. Is this your policy or way of treating your customers.

I got this email from myntra two times

Return number: 20400567

Refund amount: Rs. 2209.51

Associate name: AKASH KASHYAP

Associate mobile no.: [protected]

Pickup service provider: Myntra logistics

Return number: 20400473

Refund amount: Rs. 1799.00

Associate name: AKASH KASHYAP

Associate mobile no.: [protected]

Pickup service provider: Myntra logistics

Stating that courier is out for pickup but the courier man never called for pickup and did not come at the time myntra stated on their app. I called the pickup man for pickup but he cancelles the pickup.

This was my very first time shopping on myntra and i had a terrible experience with them so this is going to be the last time i shop on myntra. Never again am i going to shop from this horrible website anymore.

Myntra says they have easy return and refund policy within 30days and i applied for return and refund right on the date the order was delivered but myntra is not responding or picking up the order to be returned nor are they recognizing the customer when the customer calls them to enquire about the pickup.

Myntra are you trying to cheat the customer by telling the customer that there is no order by your mobile number and we cant find your order by your number and give alternate number and then you disconnect the call so that the customer is not helped in returning the product so that myntra does not have to refund the customer's money. So the myntra easy return and refund and 30 day return policy is a HOAX

I request the concerned authorities to look into the matter immediately and help me in returning and getting my refund.

Myntra's customer service representative's are extremely bad, unprofessional, rude, disrepectful, liars, cheating & fooling customers