[Resolved] Myntra.com — the refund held up

nithyamadhavan

Address:

Chennai, Tamil Nadu

On the very sight of opening the outter cover from myntra it is seen that the saree completely differed from the one i ordered. I never even opened the inner cover and immediately processed for return on 4/1/2020. The very next day the parcel was picked up vide return number no [protected] i completely returned eveery thing with the tags. I have received email and sms that the quality check was not passed and refund held up. This is totally unfair on their part exploiting a customer. What is happening in between the period of pickup and your qulaity pass, the delivery agent contact was [protected] shared by myntra you enquire the delivery agent immediateky and refund my amount,

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Jan 6, 2020

Complaint marked as Resolved

28/12/2019 in Myntra order no 1129396-3273788-7616101 saree ordered Rs 1014/-by COD. 4/1/2020 by 1330 hrs received the pocket. Opened the outter cover and immeditaely found the saree ordered is entirely different. Without opening the pocket, refund request no 4082583360 processed immediately in APP 5/1/2020 by 1330 hours the same delivery agent picked up the pocket along with the outter cover and tags and he also seeing the image confirmed it is entirely different . The delivery agent contact number shared by MYNTRA is 8047093576. on 5/1/2020 by eve got an email from [email protected] that the return request put on hold as the picked up item did not pass the quality check, No reply from the delivery agent when called several times. In the morning initiated one request call and a call from one mr Harjit came from 912268611200 .I explained thorughly the case . He says he will look into the matter. How a saree which is not at all opened from the inner cover failed in qulaity pick up test?. Whether these delivery agents are cheating or the warehouse persons are cheating. This caused me lot of mental agony why i should be punished for no fault of mine. The only fault I have done is ordering this saree from Myntra.Kindly get my amount refunded at the earliest

Myntra.com customer support has been notified about the posted complaint.

Jan 05, 2020

Updated by nithyamadhavan No they are simply dragging the issue from the evening. How can they held refund process, The saree cover was not even opened by me and simply helding up and sensding emails holding our refund process is simply misuse of public money

Jan 08, 2020

Updated by nithyamadhavan complaint resolved