Myntra.com — Wrong product received. Myntra rejected the request saying failed in quality check.

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India

I have raised a complaint on Myntra app for receiving a wrong product (a black half men's jacket of G-Star brand instead of a women's red coat of Mango brand) on 6th Oct 2020. The amount is more than INR 5000. I placed the return request on the same same day I received the product. However, the pickup got rejected saying "failed in quality check". I have been in touch with the customer care and they keep declining the return request and reopening the case after call backs. This is not fair and sheer loot on myntra's part. I am seeking help to look into other forums I could raise the issue on - probably consumer forum of India. Why should customer have to pay for a wrong product