Naaptol Online Shopping Complaints & Reviews

The Blackberry handsets being sold on Naaptol are usually locked and unusable. I am having the same issue.

Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.

I ordered a wespro pc tablet 786 from Naaptol on 12th of july 2011 order number 2060452

I received the product on 16 th of july 2011 after paying Rs.6298 which include cost of the tablet 5999 & Rs.299 delivery charges.

After opening the packet I found that the tablet was stucking.
i have wifi network at my home but when i want to connet it through wifi it is been disconeted.
Immediately I called the customer service no. [protected] I informed the incident & customer service representative told me they will come back to me in 48 hours and given me one complain number 857763, but no one called me back again after 48 hours i called them back then they say me to return the product to blue dart courier malakpet. which will be replaced immediately within 7 to 10 working days.
but i have seen many articles online regarding naaptol fraud then i place a article over hear after one day naaptol MD Dany called me and said me to return my faulty product to blue dart courier and he will return my cash in cheque in 7 working days.

I did the same I returned the my faulty product by Blue dart courier (AWB No.[protected]) dated 26th july 2011.I got the confirmation for the same on 27th july 2011 from blue dart courier but till date naaptol nor returned my prodect nor any cheque.
when i called up there custumer care number They gave me the same response stating there was some problem from their side, it will be sorted out immediately within 24 working hours.There was no action from Naaptol again. I called once more & got same frustrating reply from the customer service representative. till date i have called 150 times but i get the same responce from naaptol care.
In the mean while I wrote to their CEO (1th August) whose e-mail address was mentioned on their website & also filled up feedback form on www.naaptol.com but I am still waiting for the reply till date. I called again on 5th August. The reply was irritating .Customer service gave the same story again. No senior or manager was available to talk to me as requested by me.
He can only process my complain. He promised me a acknowledgment in writing to my e-mail address. No senior or manager was available to talk to me as requested by me again and again.
I felt that I am cheated & duped.I believe Naaptol is in business of looting & harassing innocent people. Their feedback form & CEO e-mail address on www.naaptol.com are fake because they are non-responsive ,it’s only for the show purpose.
I don’t know how a illegal company like this is allowed to do business in India. There are many complaints pending against Naaptol.

Now I am fed-up & going through mental trauma.
ButI will fight for my hard earned money.Please advise & do the justice.

Hoping a speedy action from consumer court.
I am available 24* 7 for any kind of cooperation.





Mailing address of Naaptol: Unit 216, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai – 400710.







thanking you

Abdullah khan

[protected]

Dear Anujbhatia,

I also purchased blackberry 9530 storm now display is not working if i ask them they are telling for touch screen the display warranty is 24 hours so now i cant use that mobile, this is a fraud online trading company .we want to stop this company as soon as possible, give your suggestions to lock this company.

i also purchased one vox tablet (order no[protected], when i received the product the same time the charge was not working, and i complaint so many times. After one month got the charger. When i am using that one i am not satisfied because the tab is not working good and some times hang and so many problems, Now the battery is not working i complaint more than ten times, the told to me they had already send the battery, still this i didn't get the battery, and i complaint and told to them please replace the tab and i need a new one. They told to me somebody will call from the technical department, and now already one month gone, nobody call from naaptol side, and they are not looking my complaints, and not giving any reply. I think you are doing fraud business, not resolving customers complaints.

I-Book — Refund Netbook

Dear Sir,

Last week i order the i book in ur company,

customer code- C1125683
system order number -- OC2511744
item name -- I-Book,

this lot of issue hang problem, not support file, not run required application , this net book not solved my purpose. so i will requested
to u pls refund this note book

Regards
Rahul Shukla
[protected]
[protected]

I am totally disagree with you, even i purchased the same product from TVC SKY SHOP. From my experience it is a good quality product. And application should be download as per CE version. Not from any other version.

I think Mr Ashish is absolutely right. Even I have purchased the same laptop I BOOK from TVC and it is supporting all the application as per CE version.

To be frank Even in my I BOOK there is no problem like unsupporting any application. It is almost supporting each and every application as per CE version.

Yaah even i also satisfy with my I BOOK. It is value for money product. Even i recommend this product to my friends.

As per my experience I BOOK is one the superb product of TVC SKY SHOP. It is a best laptop as compare to other laptop's in market.

dear sir,
i have purchase a wespro mini netbook n 720. in 7200. but it is not good product,
it doesn't run ..it has a error...application explorer.exe.
and i m fully dissatisfied with this product,
so i want to plz change my net book or return my money..

salary

naaptol very bad company, company not pay a salary, and very bad product and thrid class product, my self Deepak singh, i am sr cce .

delivered damaged product

i have ordered for combo of watch+sunglass+wallet but they have placed wrong product of watch that too damaged...but not recived sunglass+wallet..but no response from these dhooka naaptol

Dear Mr, Prasad


As per telephonic conversation with you, We have send new product to you via Tirupati Courier, AW bill # 534, dated 25/4/2011,


Thank you,


Vishal.
Vintage Collection

Item still not delivered and the tracking number you had given also not traceable. I had called the Trirupati courier but they have not received the item in Bangalore.

Pls let me know what happened to the item you had send.

Regards,
Prasad

I have checked with them, It should be there in day 1 or two, Let us call on[protected], In case you don't recieve in 1 or 2 days,


Thank you.
Vishal.

Mr. Vishal,

As I discussed with you still the item not received and also not traceable. Please find out the status and update me asap.

Regards,
Prasad

Mr Prasad Please confirm have you got the parcel, We have sent it its been long back,


Thanks,

Vishal.

I M AGREE WITH U COZ I HAV ALSO SAME PROBLEM.I HAV ALSO BOOK A SPYCAM FR NAAPTOL BUT WHEN I COLLECT IT I FOUND IT DAMAGE.I SHOCKED TO SEE THAT.IMMEDIATE I CONTACT TO NAAPTOL CUSTOMER CARE.THEY GIVE ME A ADDREES TO RETURN THE PRUDUCT.I DONE A SPPED POST BUT BAD LUCK THAT SPEED POST ALSO MISSED SOMEWHERE..I GOT FULL FRUSTRATE FROM BOTH PARTIES FIRST NAAPTOL THEN SECOND INDIAN SPEED POST.NOW I CAN'T CLAIM TO NAAPTOL COZ THEY R TELLING UNTILL THEY RECEIVE YR PRODUCT THEY CAN'T DO ANYTHING.NOW I FOLLOWING TO INDIA POST & THINKING WHY I BOOK VIA NAAPTOL & WASTE MY VALUABLE MONEY.MY CONTACT NO. IS [protected].

Moderator, the forum is being misled by these postings. There are numerous complaints against Naaptol and the way they are cheating unsuspecting consumers. This is not a review and ratings or product comparison or advertising site. This posting should be removed.

they are cheaters you have lost ur money...

NAAPTOL — Need my money back

I have placed an order and got it delivered on 10-September-2010. The problem is with the SDMemory card (I explained the same to one of your customer care agent). Please find below my order details:

Order no :655966
Complain no :269351
Model :Digital video camera DV552

I have explained more than 50 times with this CC NO-[protected] the same to Customer Care on various occasions but I did not get proper response.. This really is frustrating.

Finally I am not interest with that product and need get back my money,so return that product via Blue dot ([protected]) on[protected] In their Receipted by Mr.Dass on[protected],The customer care people accept that and told "sent your money via cheque " with in ONE WEEK but still now i am not get any response from naaptol side, February 4th 2011 finally talk with naaptol person

To,
The Sri VIJAY KAPA Garu,
CRM
The Sri Jignesh Gangapuram Garu,
Asst Mgr - Customer Service,
Naaptol,
Aramex India Pvt. Ltd,
12/A, New Sun Mill Compound,
Lower Parel,
Mumbai – 400013.
Respected Sir,
Sub:- Grievances Appeal – Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo)
Order No 1598261; On dated[protected]. Centralized A/ C No 113260, Mode D P. –
Submitted the your Product through Blue Dart Courier – Refund me my Amount -
Requeste – Regarding.
Ref:- Your Reply Mail Message "Feedback" <[protected]@naaptol.com> on dated[protected] at
12.18.55.
2) :- "Jignesh Gangapuram" <jignesh.[protected]@naaptol.com> Mon, 16 May 2011 12:33:32
3) :- Daniel <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:46
4) :- Amey Thakoor <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:47
*****

With the Subject and Reference cited above, I am submitted Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo). I have sent you the product to your address to the Aramex India Pvt. Ltd, 12/A, New Sun Mill Compound, Lower Parel, Mumbai – 400013 from Bluedart courier service, Address BLUE DART EXPRESS LTD, 37-118/6, GROUND FLOOR, R.K.PURAM, BESIDE AROMA BAKERY, SHREE COLONY, NEREDMET, Location HYDERABAD. Telephone:[protected], Mobil No [protected] [JAGADESH], Door Executive Mobil No [protected] [ ANIL ]. E mail:- [protected]@gmail.com but till today I did not receive my Money back and Gift Voucher. I have explained more than 50 times ( [protected] )the same to Customer Care on various occasions but I did not get proper response.. and send the Emails. This really is frustrating.

Heance, I humbly request you to kindly sir, Enquiry on this matter and Refund me that my total Amount Rs 2300=00 & Gift Voucher. So please take some NECESSARY ACTION earliest.

Thanking you sir,
Your’s Sincerely,
KOVANGAL KALPANA SREE,
H No: 3-5-125/4/2, Rd No: 7, Plot No: 166,
Krishna Nagar, H B Colony, MOULA – ALI,
HYDERABAD – 500040.
Andhra Pradesh [ INDIA ]
Mobi No: [protected] or [protected].
E Mail :- [protected]@rediffmail.com

i have placed and got it on 7 feb problem in car stero with mp3 and fm (i explain the same to one of your customer care agent plz find below my order no3395160 and customer care agent not recived my complain so plz taken my complain and reslove it it is defective product so plz take the action.
your regards vivek dave

DEAR SIR/ MADAM..

WITH RESPECT, I DO HAVE COMPLAINT AGAINST NAAPTOL.COM, THEY ARE CHEATING PEOPLE BY DISPLAYING THE ITEMS WHICH ARE NOT AVAILABLE, THEY MADE PEOPLE TO GET INSULTED, AND MADE US TO PAY MONEY IN FORM OF CALLING (MOBILE CALLING CHARGES) THEM FOR NOTHING.. AS I AM TELLING YOU THAT I HAVE ORDERED BLACK BERRY 9530 WITH 3G MOBILE NOT ONLY ONCE BUT TWICE AND BOTH THE TIMES THEY REJECTED MY ORDER BECAUSE OF AN EXCUSE THAT THEY DONT HAVE COURIER SERVICE HERE.. THEY MAKE ME WAIT FOR MORE THAN 20 DAYS FOR BOTH THE ORDERS BUT NOTHING HAPPENED..
NOW WHEN I CALL THEM ABOUT MY COMPLAINT FIRST THEY MAKE ME WAIT AND THEY TOLD ME TO RE-ORDER THE ITEM, THEN THEY TOLD ME THEY WILL CALL ME BACK BUT THIS ALSO NOT HAPPENED.. WHEN I CALL THEM AGAIN TO RE-ORDER THEY TOLD ME THAT IT WAS OUT OF STOCK ALREADY FROM THE DATE WHEN I FIRST ORDER THE ITEM..I DEMAND YOU TO ASK THEM IF IT WASNT AVAILABLE THEN HOW THEY SUPPOSE TO ADVERTISE THE SAME THING IN THE NEWS PAPER AND ON THE NET (NAAPTOL WEBSITE).. NOW I REQUEST YOU KINDLY PUNISH SUCH, SO THAT THEY CANNOT CHEAT ANYONE ELSE.. THE DEATILS OF ORDER AS UNDER:-

Order Details
Product : BlackBerry Storm 9530 with 3G ( ORDER NO1524286)
Quantity : 1
Order Amount : Rs. 12190.00
Current Status : Shipment Rejected

Shipping Detail : ZUBAIR HUSSAIN
C/O SABIR COMMUNICATON, MOHAEL:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBAIR HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, AREA:LAL CHOWK, LOCALITY:SRINAGAR.

NEAR ALHIDIS MASJID, SRINAGAR

SRINAGAR - 190001 (JAMMU & KASHMIR)
[protected] / [protected]
Order State State Date States Updated
Shipment Rejected [protected]:13:01.0 Remark : As per No service mail recv from First Flight on 25.03.2011

Cargo Ready [protected]:44:06.0 Remark : -

Order Verified [protected]:53:38.0 Remark : -
Remark List : -


Click here to send feedback










[protected]





Order Details
Product : BlackBerry Storm 9530 with 3G (ORDER NO 1561821)
Quantity : 1
Order Amount : Rs. 12199.00
Current Status : Shipment Rejected

Shipping Detail : ZUBAIR HUSSAIN
C/O SABIR COMMUNICATON, MOHALLA:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBER HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, POST OFFICE:LAL CHOWK

NEAR ALHIDIS MASJID, SRINAGAR

SRINAGAR - 190001 (JAMMU & KASHMIR)
[protected] / [protected]
Order State State Date States Updated
Shipment Rejected [protected]:33:34.0 Remark : As per no service mail recv from First Flight BOM on 08.04.2011

Cargo Ready [protected]:47:09.0 Remark : -

Order Verified [protected]:13:17.0 Remark : -
Remark List : -


Click here to send feedback

I buy a Sony Experia set, which is not charge and not working and company not hearing my call.


CHEATING

I made further contact at helpline no [protected] but I was asked to call at [protected]. NAAPTOL representative Chandni received the call and gave me awb no [protected] and asked me to contact Aramex. I called at Aramex no and I was informed that no information is available with Aramex with this shipment no. I tried to contact NAAPTOL but NAAPTOL representative did not give any reply. He said that Chandni would call me back 10 minutes later and take care of the order. Still I have not received any call from your part. It has become a nice blame game (Aramex & Naaptol both are shifting responsibility to others) I have called so many times and I am fed up now.

After I lodged acomplain through to http://www.consumercomplaints.in/complaints/ I got phone call from NAAPTOL and their representative Chandni confessed that the order[protected] was lost by courier personnel. So she assured to refund the paid amount and it was returned to my account on 11/4/2011.
Still another order[protected] is not delivered to me. That order was placed on 17/4/2011 and paid on the same date. It is almost 1 month passed. Still the matter is not settled.

Reference -Order no.2023608
I purchased product combo Car Stereo with FM MP3 USB SD CARD SUPPORTetc, Branded Pen Drive, Reebok Watch on 7.7.11.The Reebok watch is a cheap Counterfeit Chaina product.Beacause of this I have not yet fitted the Car Srereo. Iam demanding immediate replacement of the REEBOK WATCH.

UTTAM KUMAR DATTA
DATED 31.7.11
ICHAPUR SEALDANGA SANTRAGACHI HOWRAH-711104

Yeah i have the same problem even i hav ordered two phones my first phone order no.is 3267736 n second 3301788 m still waiting for the call but i did not get any replies.

I want my money back.

Naaptol is cheating, I ordered the same product, I just received, the product is totally different from what is advertised in their website, the quality is very low, its a 'C' graded Chinese product.

User ID : 266080
Order No : 2098695
Order Date : July 20, 2011
Current Status : Order Shipped
Product Name : Insect Killer Cum LED Night Lamp
Product Category : Insect Killer
Shipping Details
First Name : Kishor
Last Name : Felix
State : KARNATAKA
City : BANGALORE SOUTH
Pin Code : 560029
Mobile : [protected]
Email : jf.[protected]@gmail.com

Regards,
kishor

Same story here

Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.