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Naaptol Online Shopping Complaints & Reviews

3.1
Updated: Jun 23, 2025
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Naaptol Online Shopping reviews & complaints page 105

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V
vipulbhandari
from Hyderabad, Telangana
Apr 14, 2011
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Address: Chandigarh

i purchased a 16 g.b spy pen and 8 g.b mp3 player 16 g.b spy pen is not working as when charged it shows yellow light and does not record anything i have couriered them the same 17/03/11 it is going to be a month since i last couriered 8 g.b mp3 player is chienese and has not delievered what the exact picture was shown on net. if you can't give both of them in proper condition then do revert my cash back. 1 thing also i would like all of you to be aware of is that never ever buy electronics items from naaptol there are other sites like homeshop18 and star c.j from where everyone of you can order.
plz see if anything can be done as its niether a fun nor a game.
my contact number is [protected] and [protected]
my mail i.d is [protected]@gmail.com
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    reddyshivu21
    Apr 14, 2011
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    Address: Mumbai City, Maharashtra

    I purchased spypen camera, MP3 player with Naaptol order number 1370615, When I received the parcel, I checked it.The product delivered to me was not 16GB it is 68.3MB and MP3 player is also not working. When I spoke to Naaptol customer care they told me that they will replace and I have to send the defective item to the address they sent to my mobile number. I couriered the defective item to the address they sent me, I did not receive any reply from then even after 3 weeks so I followed up with DTDC Courier with tracking number M7709683, they told that the product is returned back as the ad dressy was not found. Even I had email communication with them but there was no proper response. I has so much mental torture and I like to go to any extent to teach them a lesson Please help me how I can go forward. Thanks in Advance
    I M AGREE WITH U COZ I HAV ALSO SAME PROBLEM.I HAV ALSO BOOK A SPYCAM FR NAAPTOL BUT WHEN I COLLECT IT I FOUND IT DAMAGE.I SHOCKED TO SEE THAT.IMMEDIATE I CONTACT TO NAAPTOL CUSTOMER CARE.THEY GIVE ME A ADDREES TO RETURN THE PRUDUCT.I DONE A SPPED POST BUT BAD LUCK THAT SPEED POST ALSO MISSED SOMEWHERE..I GOT FULL FRUSTRATE FROM BOTH PARTIES FIRST NAAPTOL THEN SECOND INDIAN SPEED POST.NOW I CAN'T CLAIM TO NAAPTOL COZ THEY R TELLING UNTILL THEY RECEIVE YR PRODUCT THEY CAN'T DO ANYTHING.NOW I FOLLOWING TO INDIA POST & THINKING WHY I BOOK VIA NAAPTOL & WASTE MY VALUABLE MONEY.MY CONTACT NO. IS [protected].
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      J
      jassi_chib
      from Mumbai, Maharashtra
      Apr 13, 2011
      Resolved
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      Address: Punjab

      Dear Sir
      i am JASBIR SINGH from JALANDHAR. i have order Reebok bag, watch,track suit and shoes form NAPTOL under order no1230031 on 10 jan 2011.i got my products on 16 Jan 2011.but they send small size of shoes which is not fit in my feet.i call at call centre company executive told my that send back your shoes we will replace it 7 to 10 working days .i dispatch shoes on 19 jan 2011.they got my product 21jan2011.it is almost 2.5 month passed. i call then every weak but they did not replace my shoes.All the time they said it will take 7 working days.please help me.

      regards
      jasbir singh
      mob-[protected]
      Aug 13, 2020
      Complaint marked as Resolved 
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        P
        Prabhudas.123
        from Chennai, Tamil Nadu
        Apr 12, 2011
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        Address: Mumbai City, Maharashtra

        This march I had to attend one of my Friends Birthday,I wished i could present him a very beautiful and useful gift on his birthday. He is pursuing his MBA so i decided to gift him a Laptop. But my budget was not that high. so I changed my mind and decide to gift him something else. But One day when i was reading mumbai mirror, to my surprise I found that a firm Called Naaptol is providing a Laptop and that too at a very Low cost. I thought there would be some hidden cost which was excluded. I called up Naaptol and informed about the order and when I found that there was no extra amount to be paid I at once booked my order. I was told that the product would reach my place within 7-10 working days. and truly I received the product on the 6th day itself. When I unwrapped the product My joy knew no bounds. I presented that Laptop to my Friend and He too Liked the Gift.

        Thanking Naaptol for the great service offered.
        Moderator, the forum is being misled by these postings. There are numerous complaints against Naaptol and the way they are cheating unsuspecting consumers. This is not a review and ratings or product comparison or advertising site. This posting should be removed.
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          H
          honeylightleo
          from Bengaluru, Karnataka
          Apr 10, 2011
          Resolved
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          Address: Mumbai City, Maharashtra

          I purchased a Blackberry 8830. The details of my order are as below:

          Order no: 1481005
          Addresse: Mr Hegde, B 42, Sunder Apartment, Diamond Garden, Chembur (east), Mumbai
          Date Order: 1st week of March
          Date of order Received: 10th of March
          First Complaint Date: 17th of March

          The handset has some technical issue and the Blackberry internet service (my subscriber is Vodafone) is not working on this.
          I made a complaint to this order on the 17th of March and followed up several times (atleast 15 occassions).
          Every time the customer care executives told me that I would get a revert on my complaint in next 24 hours, but no one ever reverted.
          I was given a vendor’s number (SRP enterprises) which does not work most of the times and gives a busy tone 24*7. on two occasions, I have been able to speak to one executive Swati, who said that the technical services team would revert, but there was no action from their said.
          It is already 3 weeks since my first complaint, but it has not been taken seriously and despite numerous calls made regularly, no one has addressed it as of now.

          I Expect that my complain will be sorted out in next 24 hours or I will have no choice but to take a legal action against Naaptol.com
          Aug 13, 2020
          Complaint marked as Resolved 
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            K
            kalanidhi subramanian
            from Chennai, Tamil Nadu
            Apr 10, 2011
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            Address: Kanchipuram, Tamil Nadu

            I have brought through online and product confirmation date was Mon, 07 Feb 2011.

            I have done my shopping with Naaptol.com. Your order details are provided below:
            Order Number: 1327819
            Payment Option: Cash on Delivery (COD)
            Order Value (Rs.) 1749.00

            1) Not able to save the video file from the beginning itself.
            2) Button is not working properly and button is totally out of condition.
            +1 photos
            they are cheaters you have lost ur money...
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              T
              Thanigaivel22
              from Chennai, Tamil Nadu
              Apr 10, 2011
              Resolved
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              Address: Chennai, Tamil Nadu

              I have placed an order and got it delivered on 10-September-2010. The problem is with the SD Memory card (I explained the same to one of your customer care agent). Please find below my order details:

              Order no :655966
              Model :Digital video camera DV552

              I have explained more than 50 times ([protected])the same to Customer Care on various occasions but I did not get proper response.. This really is frustrating.

              Finally I am not interest with that product and service,Refund my money,As per customer care discuss I am Return yours product via Blue dot ([protected]) on[protected] Yours End Receipted by Mr.Dass on[protected],The customer care people accept that and told "sent your money via cheque " still now i am not get any cheque& response from naaptol side, February 4th 2011 finally talk with naaptol person

              Note:POD & Shipper's copy has been attached
              Recent complaint no:597380
              Karunanithy Thanigaivel
              +91-[protected]
              +1 photos
              Aug 13, 2020
              Complaint marked as Resolved 

              NAAPTOL — Need my money back

              I have placed an order and got it delivered on 10-September-2010. The problem is with the SDMemory card (I explained the same to one of your customer care agent). Please find below my order details:

              Order no :655966
              Complain no :269351
              Model :Digital video camera DV552

              I have explained more than 50 times with this CC NO-[protected] the same to Customer Care on various occasions but I did not get proper response.. This really is frustrating.

              Finally I am not interest with that product and need get back my money,so return that product via Blue dot ([protected]) on[protected] In their Receipted by Mr.Dass on[protected],The customer care people accept that and told "sent your money via cheque " with in ONE WEEK but still now i am not get any response from naaptol side, February 4th 2011 finally talk with naaptol person
              To,
              The Sri VIJAY KAPA Garu,
              CRM
              The Sri Jignesh Gangapuram Garu,
              Asst Mgr - Customer Service,
              Naaptol,
              Aramex India Pvt. Ltd,
              12/A, New Sun Mill Compound,
              Lower Parel,
              Mumbai – 400013.
              Respected Sir,
              Sub:- Grievances Appeal – Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo)
              Order No 1598261; On dated[protected]. Centralized A/ C No 113260, Mode D P. –
              Submitted the your Product through Blue Dart Courier – Refund me my Amount -
              Requeste – Regarding.
              Ref:- Your Reply Mail Message "Feedback" <[protected]@naaptol.com> on dated[protected] at
              12.18.55.
              2) :- "Jignesh Gangapuram" <jignesh.[protected]@naaptol.com> Mon, 16 May 2011 12:33:32
              3) :- Daniel <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:46
              4) :- Amey Thakoor <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:47
              *****

              With the Subject and Reference cited above, I am submitted Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo). I have sent you the product to your address to the Aramex India Pvt. Ltd, 12/A, New Sun Mill Compound, Lower Parel, Mumbai – 400013 from Bluedart courier service, Address BLUE DART EXPRESS LTD, 37-118/6, GROUND FLOOR, R.K.PURAM, BESIDE AROMA BAKERY, SHREE COLONY, NEREDMET, Location HYDERABAD. Telephone:[protected], Mobil No [protected] [JAGADESH], Door Executive Mobil No [protected] [ ANIL ]. E mail:- [protected]@gmail.com but till today I did not receive my Money back and Gift Voucher. I have explained more than 50 times ( [protected] )the same to Customer Care on various occasions but I did not get proper response.. and send the Emails. This really is frustrating.

              Heance, I humbly request you to kindly sir, Enquiry on this matter and Refund me that my total Amount Rs 2300=00 & Gift Voucher. So please take some NECESSARY ACTION earliest.

              Thanking you sir,
              Your’s Sincerely,
              KOVANGAL KALPANA SREE,
              H No: 3-5-125/4/2, Rd No: 7, Plot No: 166,
              Krishna Nagar, H B Colony, MOULA – ALI,
              HYDERABAD – 500040.
              Andhra Pradesh [ INDIA ]
              Mobi No: [protected] or [protected].
              E Mail :- [protected]@rediffmail.com
              i have placed and got it on 7 feb problem in car stero with mp3 and fm (i explain the same to one of your customer care agent plz find below my order no3395160 and customer care agent not recived my complain so plz taken my complain and reslove it it is defective product so plz take the action.
              your regards vivek dave
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                Z
                zubairhussaingul
                from Jammu, Jammu and Kashmir
                Apr 9, 2011
                Resolved
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                Order Details
                Product : BlackBerry Storm 9530 with 3G ( ORDER NO1524286)
                Quantity : 1
                Order Amount : Rs. 12190.00
                Current Status : Shipment Rejected

                Shipping Detail : ZUBAIR HUSSAIN
                C/O SABIR COMMUNICATON, MOHAEL:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBAIR HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, AREA:LAL CHOWK, LOCALITY:SRINAGAR.

                NEAR ALHIDIS MASJID, SRINAGAR

                SRINAGAR - 190001 (JAMMU & KASHMIR)
                [protected] / [protected]
                Order State State Date States Updated
                Shipment Rejected [protected]:13:01.0 Remark : As per No service mail recv from First Flight on 25.03.2011 (WEL THEY DO HAVE SERVICE HERE AND THEIR REGISTERED OFFICE IS AT, GROUND FLOOR, HOTEL AAB-I-HAYAT, BEHIND S.I.C.O.P BUILDING, THEY ARE ALSO LYING ABOUT THIS TOO)

                Cargo Ready [protected]:44:06.0 Remark : -

                Order Verified [protected]:53:38.0 Remark : -
                Remark List : -


                Click here to send feedback










                [protected]





                Order Details
                Product : BlackBerry Storm 9530 with 3G (ORDER NO 1561821)
                Quantity : 1
                Order Amount : Rs. 12199.00
                Current Status : Shipment Rejected

                Shipping Detail : ZUBAIR HUSSAIN
                C/O SABIR COMMUNICATON, MOHALLA:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBER HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, POST OFFICE:LAL CHOWK

                NEAR ALHIDIS MASJID, SRINAGAR

                SRINAGAR - 190001 (JAMMU & KASHMIR)
                [protected] / [protected]
                Order State State Date States Updated
                Shipment Rejected [protected]:33:34.0 Remark : As per no service mail recv from First Flight BOM on 08.04.2011 (WEL THEY DO HAVE SERVICE HERE AND THEIR REGISTERED OFFICE IS AT, GROUND FLOOR, HOTEL AAB-I-HAYAT, BEHIND S.I.C.O.P BUILDING, THEY ARE ALSO LYING ABOUT THIS TOO)

                Cargo Ready [protected]:47:09.0 Remark : -

                Order Verified [protected]:13:17.0 Remark : -
                Remark List : -


                Click here to send feedback
                Aug 13, 2020
                Complaint marked as Resolved 
                DEAR SIR/ MADAM..

                WITH RESPECT, I DO HAVE COMPLAINT AGAINST NAAPTOL.COM, THEY ARE CHEATING PEOPLE BY DISPLAYING THE ITEMS WHICH ARE NOT AVAILABLE, THEY MADE PEOPLE TO GET INSULTED, AND MADE US TO PAY MONEY IN FORM OF CALLING (MOBILE CALLING CHARGES) THEM FOR NOTHING.. AS I AM TELLING YOU THAT I HAVE ORDERED BLACK BERRY 9530 WITH 3G MOBILE NOT ONLY ONCE BUT TWICE AND BOTH THE TIMES THEY REJECTED MY ORDER BECAUSE OF AN EXCUSE THAT THEY DONT HAVE COURIER SERVICE HERE.. THEY MAKE ME WAIT FOR MORE THAN 20 DAYS FOR BOTH THE ORDERS BUT NOTHING HAPPENED..
                NOW WHEN I CALL THEM ABOUT MY COMPLAINT FIRST THEY MAKE ME WAIT AND THEY TOLD ME TO RE-ORDER THE ITEM, THEN THEY TOLD ME THEY WILL CALL ME BACK BUT THIS ALSO NOT HAPPENED.. WHEN I CALL THEM AGAIN TO RE-ORDER THEY TOLD ME THAT IT WAS OUT OF STOCK ALREADY FROM THE DATE WHEN I FIRST ORDER THE ITEM..I DEMAND YOU TO ASK THEM IF IT WASNT AVAILABLE THEN HOW THEY SUPPOSE TO ADVERTISE THE SAME THING IN THE NEWS PAPER AND ON THE NET (NAAPTOL WEBSITE).. NOW I REQUEST YOU KINDLY PUNISH SUCH, SO THAT THEY CANNOT CHEAT ANYONE ELSE.. THE DEATILS OF ORDER AS UNDER:-

                Order Details
                Product : BlackBerry Storm 9530 with 3G ( ORDER NO1524286)
                Quantity : 1
                Order Amount : Rs. 12190.00
                Current Status : Shipment Rejected

                Shipping Detail : ZUBAIR HUSSAIN
                C/O SABIR COMMUNICATON, MOHAEL:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBAIR HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, AREA:LAL CHOWK, LOCALITY:SRINAGAR.

                NEAR ALHIDIS MASJID, SRINAGAR

                SRINAGAR - 190001 (JAMMU & KASHMIR)
                [protected] / [protected]
                Order State State Date States Updated
                Shipment Rejected [protected]:13:01.0 Remark : As per No service mail recv from First Flight on 25.03.2011

                Cargo Ready [protected]:44:06.0 Remark : -

                Order Verified [protected]:53:38.0 Remark : -
                Remark List : -


                Click here to send feedback










                [protected]





                Order Details
                Product : BlackBerry Storm 9530 with 3G (ORDER NO 1561821)
                Quantity : 1
                Order Amount : Rs. 12199.00
                Current Status : Shipment Rejected

                Shipping Detail : ZUBAIR HUSSAIN
                C/O SABIR COMMUNICATON, MOHALLA:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBER HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, POST OFFICE:LAL CHOWK

                NEAR ALHIDIS MASJID, SRINAGAR

                SRINAGAR - 190001 (JAMMU & KASHMIR)
                [protected] / [protected]
                Order State State Date States Updated
                Shipment Rejected [protected]:33:34.0 Remark : As per no service mail recv from First Flight BOM on 08.04.2011

                Cargo Ready [protected]:47:09.0 Remark : -

                Order Verified [protected]:13:17.0 Remark : -
                Remark List : -


                Click here to send feedback
                I buy a Sony Experia set, which is not charge and not working and company not hearing my call.


                CHEATING

                CHEATING, CHEATERS AND FRAUD - Comment #1411581 - Image #0
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                  S
                  samjag1116
                  from Mumbai, Maharashtra
                  Apr 8, 2011
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                  Address: Ganjam, Odisha

                  I ordered a 16 Mega Pixel Digital Camcoder in online from naaptol.com. They sent a camcoder which is not at all working, though i called to customer care, i didnt get any response from them.

                  Naaptol order no:
                  Order ID : 1517430
                  Product Name : Vox DV588 16 MP Digital Camcorder
                  Order Date : March 19, 11
                  Payment Mode : Cash on Delivery (COD)
                  Order Amount : 4199.00
                  Order Status : Order Delivered


                  Please resolve my issue.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    karan bahadur
                    from Amritsar, Punjab
                    Apr 7, 2011
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                    Address: Mumbai City, Maharashtra

                    spay pen /naaptol
                    Location: unit-418,bulding2 sector-1mile, Mumbai City, Maharashtra, India
                    karan bahadur on Mar 21, 2011
                    product not recived
                    spay pen 32 gb difectiv hone ke karan companey ko vaapas bhej diyaa gayaa .6 mahine baad bhi dusara spay pen nahi bhejaa gayaa kae baar baat bhi kar li har baar bhejane ki baat kah kar taal dete hai .
                    order no.-628215
                    product-spay pen
                    adress- vilage -badalpur
                    post-dhoom manik pur
                    g.b.nagar(u.p.)203207
                    mob no.-[protected],[protected]
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                      A
                      anirbandatta
                      from Noida, Uttar Pradesh
                      Apr 7, 2011
                      Resolved
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                      Address: North 24 Parganas, West Bengal

                      Dear NAAPTOL,

                      I ordered two products (Order No – 1507453 & 1524396) and my experience is really horrible.
                      For first product 1507453 each & every piece of the product was faulty. When I tried to sent it back through
                      courier Naaptol customer care shown extreme unprofessionalism. I was requested to drop the back to Blue dart office and no mail
                      was sent to Blue dart for which the courier personnel refused to receive the parcel. I was not even the receiver address properly
                      (even the courier office address was incomplete). After visiting thrice to blue dart office I was finally able to drop it. Still the fresh parcel
                      Is not delivered to me.
                      Second product[protected] was ordered on 21/03/2011 and still it is not delivered. Each & every time I call at customer care
                      they ask for waiting “a few” days and till now am waiting. Even I have mailed several times at '[protected]@naaptol.com'. Surprisingly
                      not even a single regret mail has come from NAAPTOL.

                      I mailed/called your customer care ([protected]) several times to get the problem resolved, still I have observed nothing positive. Therefore I am being
                      compelled to write this mail to you. If I had faced one problem I could consider it as an isolated case but repeated harassment is enough
                      to break my trust.


                      I sincerely hope you would take this matter seriously to make my orders delivered in good condition sharp and necessary
                      action would be taken to ensure that no customer would have to face such repeated harassment.


                      Anirban Datta
                      Kolkata
                      Order No – 1507453 & 1524396
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I made further contact at helpline no [protected] but I was asked to call at [protected]. NAAPTOL representative Chandni received the call and gave me awb no [protected] and asked me to contact Aramex. I called at Aramex no and I was informed that no information is available with Aramex with this shipment no. I tried to contact NAAPTOL but NAAPTOL representative did not give any reply. He said that Chandni would call me back 10 minutes later and take care of the order. Still I have not received any call from your part. It has become a nice blame game (Aramex & Naaptol both are shifting responsibility to others) I have called so many times and I am fed up now.
                      After I lodged acomplain through to http://www.consumercomplaints.in/complaints/ I got phone call from NAAPTOL and their representative Chandni confessed that the order[protected] was lost by courier personnel. So she assured to refund the paid amount and it was returned to my account on 11/4/2011.
                      Still another order[protected] is not delivered to me. That order was placed on 17/4/2011 and paid on the same date. It is almost 1 month passed. Still the matter is not settled.
                      Reference -Order no.2023608
                      I purchased product combo Car Stereo with FM MP3 USB SD CARD SUPPORTetc, Branded Pen Drive, Reebok Watch on 7.7.11.The Reebok watch is a cheap Counterfeit Chaina product.Beacause of this I have not yet fitted the Car Srereo. Iam demanding immediate replacement of the REEBOK WATCH.

                      UTTAM KUMAR DATTA
                      DATED 31.7.11
                      ICHAPUR SEALDANGA SANTRAGACHI HOWRAH-711104
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                        reachramji
                        from Mysore, Karnataka
                        Apr 7, 2011
                        Resolved
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                        Address: Coimbatore, Tamil Nadu

                        I made a purchase of blackberry 9530 on 10th march & i received my delivered on 17th march, and when I opened the parcel it was not new one. It had lot of scratches on the screen, keypad, top of the mobile and lot of finger prints. Before placing the order I confirmed with Naaptol Customer care that it was a brand new BlackBerry As soon as I received the order, I informed Customer care about my problem. Till now i have not received any respond from the seller SRP ENTERPRISES PVT LTD or Naaptol, iam very unhappy about the service.The product has been sent back on 28/03/2010 through Blazeflash Courier Ltd.
                        From the day one that is 17th march i asked them to replace my mobile or to refund the amount each time when i call customer service number they will tell i will get a callback within 48 hours after 48hours if we call they tell the same in 48 hours i will get a callback total they have said me like this for 6 times till now i have not got any callback till my issue is not sought out i have sent more then 7 mails and i have called these people more then 20 times as i dint get any proper commitment now i said i dont want their product anymore & to refund my money buy they are not giving any conformation through mail or not committing anything .
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Yeah i have the same problem even i hav ordered two phones my first phone order no.is 3267736 n second 3301788 m still waiting for the call but i did not get any replies.
                        I want my money back.
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                          A
                          amitshankar73
                          from Surat, Gujarat
                          Apr 6, 2011
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                          I ordered a Balckberry Storm 9530, 3G from Naaptol.com
                          Instead of advertised GSM, i recd a Verizon cdma set which was locked.
                          I would have made atleast 100 calls to the web site after whihc I was given the vendors number. After calling up the numbers for a week, someone asked me to send a mail comaplining about the same. Three mails later, I am yet to hear from them.
                          Thsi whole experience has made me skeptical of online shopping. Naaptol.com should be taken to court for gross irresponsibilty and callous attitude.

                          advise me how to seek legal help.

                          Amit Shankar
                          +91-[protected]
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                            P
                            puneet1234
                            from Agra, Uttar Pradesh
                            Apr 3, 2011
                            Resolved
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                            Resolved

                            Address: Delhi

                            Sir,

                            I have recently ordered 'Insect Killer Cum LED Night Lamp ' from Naaptol.com(Details below). One of the product(out of two is not
                            working [ The lamp is not coming on].).I called up support and they claimed that these are indian manufactured product ( as mentioned in the adv)
                            but I have received substandard chinese products [manufactued in China].

                            I called customer service and they told that me that for replacement, I will have to bear the courier cost for sending the return product
                            (for no fault of mine). Why should I pay for somebody's else fault of sending substandard chinese products (against mentioned in the adv that
                            they will be shipped from manufacturer factory in India).
                            Please help to either get this repaired or replaced at the earliest.

                            Order No : 1557925
                            > Order Date : March 28, 2011
                            > Product Id : 863899
                            > Product Name : Insect Killer Cum LED Night Lamp
                            > Product Category : Insect Killer
                            > Shipping Details
                            > First Name : PUNEET
                            > Last Name : AGGARWAL
                            > State : DELHI
                            > City : DELHI
                            > Pin Code : 110034
                            > Mobile : [protected]
                            > Email : [protected]@gmail.com
                            >
                            Best Regards
                            Puneet
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Naaptol is cheating, I ordered the same product, I just received, the product is totally different from what is advertised in their website, the quality is very low, its a 'C' graded Chinese product.

                            User ID : 266080
                            Order No : 2098695
                            Order Date : July 20, 2011
                            Current Status : Order Shipped
                            Product Name : Insect Killer Cum LED Night Lamp
                            Product Category : Insect Killer
                            Shipping Details
                            First Name : Kishor
                            Last Name : Felix
                            State : KARNATAKA
                            City : BANGALORE SOUTH
                            Pin Code : 560029
                            Mobile : [protected]
                            Email : jf.[protected]@gmail.com

                            Regards,
                            kishor
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                              K
                              kailasdangle
                              from Mumbai, Maharashtra
                              Apr 2, 2011
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                              Address: Thane, Maharashtra

                              I have purchased BLACKBERRY STORM 9530 with 3G,through phone,after seeing their adv. in TIMES OF INDIA newspaper,vied order no.1527509.The product delivered to me by BLUE DART,is totally different.
                              1)in adv.it is mentioned product is GSM 850/900/1800/1900
                              The product recd. is VERIZON QUALCOMM 3G CDMA
                              2)It is SIM LOCK USED PHONE
                              3)Manual and softeware CD is not provided
                              Same story here

                              Locked Blackberry sold to me
                              Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

                              I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.
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                                A
                                ajayraj0083
                                from Hyderabad, Telangana
                                Apr 1, 2011
                                Resolved
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                                Resolved

                                Address: Lucknow, Uttar Pradesh

                                ORDER NUMBER:1506823

                                I HAVE PURCHASE A BLACK BERRY 8830 MOBILE VIA NAAPTOL.COM.
                                ORDER NO:1506823 AND RECEIVED ON 22.02.2011. AFTER 2 DAYS WHEN I AM TURN ON THIS MOBILE ... I AM SOCKED...

                                HE IS INDICATE RED FLASH LIGHT......ONLY NOT TURN ON... THEN CONTACT TO CUST.CARE TO NAAPTOL... HE SUGGEST CHARGE BATTERY THEN TRY TO TURN ON. I AM TRYING BUT I AM FAIL.

                                FOR MY SATISFACTION I AM CONTACT TO BLACK BERRY SERVICE CENTER THEY ARE NOT PROVIDE SERVICE FOR THIS SET IN LUCKNOW...

                                THEN TRY TO LOCAL VENDOR HE OPEN ALL THINGS AS PER VENDOR SET HAVE HARDWARE PROBLEM...

                                NOW I REQUEST TO NAAPTOL.COM .......HOW CAN REPLACE MY PRODUCT.....
                                (BLACK BERRY 8830 SILVER)... I AM TOO UPSET REGARDING THIS PROBLEM ...

                                ITS TOTAL FRAUD... AND I THINK WELL NEVER PURCHASE ANY PRODUCT ONLINE....

                                AND IF YOU HAVE NOT TAKE POSITIVE ACTION I WILL GO POLICE/FORUM DIRECT.....

                                AJAY RAJ
                                [protected]
                                [protected]@rediffmail.com
                                +1 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                E PHONE FROM NAAPTOL — HARD WARE PROBLEM

                                ORDER NO.26179 DATED 21/08/2009 , I HAD RECEIVED E PHONE FROM NAAPTOL ON 31/08/2009
                                THERE WAS HARD WARE PROBLEM DUE TO WHICH I AM NOT ABLE TO RECEIVE DATA OR RING TONE OR PICTURE VIA BLUE TOOTH. I HAD COMPLAINED TO REPLACE THE PIECE AS EARLY AS POSSIBLE. I HOPE NAAPTOL WILL FULFILL MY DEMNAD AS THEY HAD PROMISED IN 10-12 WORKING DAYS AS PER TALK ON PHONE NO.-[protected]. IF IT WILL NOT HAPPENED IT IS AGAIN FRAUD TO ME AND I WILL FIGHT FOR THE SAME

                                NAAPTOL bLACK CHERRY MOBILE — BATTERY NOT CHARGING

                                Dear Sir.

                                I had purchaed a mobile hand set at 2200/- throu Naaptol black cheery in month of feb 11 on 21th i had complain of battery not gettig charged order no 1271371 but up till now no responce only excuse.
                                Kindly let out of this problem.

                                regards.
                                Pradeep Soni
                                Sir I have ordere a phone but they have given me a damaged product sir pleasm tell me what to do now pls you can contact me on [protected]. My name is abhishek Singh
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                                  A
                                  abhischin
                                  from Mumbai, Maharashtra
                                  Mar 29, 2011
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                                  on 11th march i ordered a blackberry storm 3g from naaptol.com, but when i recieved my phone, i found it to be a used phone, later on i loged a complaint , but no one is helping me out.
                                  This is a fraud site, they are just fooling innocent people in India. STRICT ACTION MUST BE TAKEN AGAINST THIS
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                                    mahalakshmi b
                                    from Bengaluru, Karnataka
                                    Mar 29, 2011
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                                    Address: Mysore, Karnataka

                                    i had sent a product to this company for refund of the mobile as it was defective. order no:673434, blackcherry bl 9000 full touch screen mobile. amt:4,199 i had sent the product back in november 2010. till now i didnt get any refund. they are just playig with the customers. i wanted my product refund.
                                    Dear Sir,

                                    Vide my various telephonic messages undersigned had asked for a refund of the amount towards supply of very poor quality 102 pcs. Multipurpose kit supplied against order no.3741359.As desired I have also spoken sent various SMS on phone No. [protected]. Accordingly may expedite the refund of full amount at the earliest and oblige.
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                                      M
                                      manthashekhar
                                      from Hubli, Karnataka
                                      Mar 28, 2011
                                      Resolved
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                                      Resolved

                                      Address: Visakhapatnam, Andhra Pradesh

                                      I HAVE SEEN THE AD IN A NEWS PAPER REGARDING SPY PEN CAM AND ORDERED.WITIN A WEEK I RECEIVED A;PARCE FROM BLUE DART COURRIERS. WHEN TRIED THE CAM I FOUND THAT A DEFFECTIVE ITEM IS SENT. NEX I CALLED THE COSTOMER CARE CENTER THY ASKED ME TO CHARGE THE SPY PEN FOR TREE TO 4 HORS. THE PROBLEM IS SAME I TRIED FOR MANY TIMES BUT I FOUND ITS NOT WORKING.I CALLE BACK THE COSTOMER CARE.THEY SAID TO SEND IT BACK IMMEDIATLY AFTER FREAQUENT CALL THEY SEY SENT ME THE SAME DEFFECTIVE ITEM " YES ICAN SAY ITS A BIG CHEAT''
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        venkey1975
                                        from Alampur, Telangana
                                        Mar 26, 2011
                                        Resolved
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                                        Resolved

                                        Address: Anantapur, Andhra Pradesh

                                        1. By venkatesh I have purchased a vox dv588 16 mp digital camcorder from NAPTOL in 12th november 2010. ( Order No 978595.COD basis. Upon checking I found the same as faulty & after discussing with the customer care of naptol.com ( ph :[protected]) I have sent back the vox dv588 16 mp digital camcorder to Alpha Radio,1900-Chandini chowk, New dehli through DTDC courier (courier No. H[protected] on 6th december 2010 After that I have spoke many times with the customer care of M/s Naptol.com for refund of my money or vox dv588 16 mp digital camcorder but till date they have not yet returned nor any call have come from them…Please help venkatesh, Adithya cell care, c.t.c. complex, Mainroad, Gorantla, Ananthapur Dist,Andhra Pradesh, Pin: 515231. Phone: [protected], [protected].Ph.[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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