Naaptol Online Shopping Complaints & Reviews

I M AGREE WITH U COZ I HAV ALSO SAME PROBLEM.I HAV ALSO BOOK A SPYCAM FR NAAPTOL BUT WHEN I COLLECT IT I FOUND IT DAMAGE.I SHOCKED TO SEE THAT.IMMEDIATE I CONTACT TO NAAPTOL CUSTOMER CARE.THEY GIVE ME A ADDREES TO RETURN THE PRUDUCT.I DONE A SPPED POST BUT BAD LUCK THAT SPEED POST ALSO MISSED SOMEWHERE..I GOT FULL FRUSTRATE FROM BOTH PARTIES FIRST NAAPTOL THEN SECOND INDIAN SPEED POST.NOW I CAN'T CLAIM TO NAAPTOL COZ THEY R TELLING UNTILL THEY RECEIVE YR PRODUCT THEY CAN'T DO ANYTHING.NOW I FOLLOWING TO INDIA POST & THINKING WHY I BOOK VIA NAAPTOL & WASTE MY VALUABLE MONEY.MY CONTACT NO. IS [protected].

Moderator, the forum is being misled by these postings. There are numerous complaints against Naaptol and the way they are cheating unsuspecting consumers. This is not a review and ratings or product comparison or advertising site. This posting should be removed.

they are cheaters you have lost ur money...

NAAPTOL — Need my money back

I have placed an order and got it delivered on 10-September-2010. The problem is with the SDMemory card (I explained the same to one of your customer care agent). Please find below my order details:

Order no :655966
Complain no :269351
Model :Digital video camera DV552

I have explained more than 50 times with this CC NO-[protected] the same to Customer Care on various occasions but I did not get proper response.. This really is frustrating.

Finally I am not interest with that product and need get back my money,so return that product via Blue dot ([protected]) on[protected] In their Receipted by Mr.Dass on[protected],The customer care people accept that and told "sent your money via cheque " with in ONE WEEK but still now i am not get any response from naaptol side, February 4th 2011 finally talk with naaptol person

To,
The Sri VIJAY KAPA Garu,
CRM
The Sri Jignesh Gangapuram Garu,
Asst Mgr - Customer Service,
Naaptol,
Aramex India Pvt. Ltd,
12/A, New Sun Mill Compound,
Lower Parel,
Mumbai – 400013.
Respected Sir,
Sub:- Grievances Appeal – Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo)
Order No 1598261; On dated[protected]. Centralized A/ C No 113260, Mode D P. –
Submitted the your Product through Blue Dart Courier – Refund me my Amount -
Requeste – Regarding.
Ref:- Your Reply Mail Message "Feedback" <[protected]@naaptol.com> on dated[protected] at
12.18.55.
2) :- "Jignesh Gangapuram" <jignesh.[protected]@naaptol.com> Mon, 16 May 2011 12:33:32
3) :- Daniel <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:46
4) :- Amey Thakoor <[protected]@indiaconsumerforum.org> Tue, 17 May 2011 09:44:47
*****

With the Subject and Reference cited above, I am submitted Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo). I have sent you the product to your address to the Aramex India Pvt. Ltd, 12/A, New Sun Mill Compound, Lower Parel, Mumbai – 400013 from Bluedart courier service, Address BLUE DART EXPRESS LTD, 37-118/6, GROUND FLOOR, R.K.PURAM, BESIDE AROMA BAKERY, SHREE COLONY, NEREDMET, Location HYDERABAD. Telephone:[protected], Mobil No [protected] [JAGADESH], Door Executive Mobil No [protected] [ ANIL ]. E mail:- [protected]@gmail.com but till today I did not receive my Money back and Gift Voucher. I have explained more than 50 times ( [protected] )the same to Customer Care on various occasions but I did not get proper response.. and send the Emails. This really is frustrating.

Heance, I humbly request you to kindly sir, Enquiry on this matter and Refund me that my total Amount Rs 2300=00 & Gift Voucher. So please take some NECESSARY ACTION earliest.

Thanking you sir,
Your’s Sincerely,
KOVANGAL KALPANA SREE,
H No: 3-5-125/4/2, Rd No: 7, Plot No: 166,
Krishna Nagar, H B Colony, MOULA – ALI,
HYDERABAD – 500040.
Andhra Pradesh [ INDIA ]
Mobi No: [protected] or [protected].
E Mail :- [protected]@rediffmail.com

i have placed and got it on 7 feb problem in car stero with mp3 and fm (i explain the same to one of your customer care agent plz find below my order no3395160 and customer care agent not recived my complain so plz taken my complain and reslove it it is defective product so plz take the action.
your regards vivek dave

DEAR SIR/ MADAM..

WITH RESPECT, I DO HAVE COMPLAINT AGAINST NAAPTOL.COM, THEY ARE CHEATING PEOPLE BY DISPLAYING THE ITEMS WHICH ARE NOT AVAILABLE, THEY MADE PEOPLE TO GET INSULTED, AND MADE US TO PAY MONEY IN FORM OF CALLING (MOBILE CALLING CHARGES) THEM FOR NOTHING.. AS I AM TELLING YOU THAT I HAVE ORDERED BLACK BERRY 9530 WITH 3G MOBILE NOT ONLY ONCE BUT TWICE AND BOTH THE TIMES THEY REJECTED MY ORDER BECAUSE OF AN EXCUSE THAT THEY DONT HAVE COURIER SERVICE HERE.. THEY MAKE ME WAIT FOR MORE THAN 20 DAYS FOR BOTH THE ORDERS BUT NOTHING HAPPENED..
NOW WHEN I CALL THEM ABOUT MY COMPLAINT FIRST THEY MAKE ME WAIT AND THEY TOLD ME TO RE-ORDER THE ITEM, THEN THEY TOLD ME THEY WILL CALL ME BACK BUT THIS ALSO NOT HAPPENED.. WHEN I CALL THEM AGAIN TO RE-ORDER THEY TOLD ME THAT IT WAS OUT OF STOCK ALREADY FROM THE DATE WHEN I FIRST ORDER THE ITEM..I DEMAND YOU TO ASK THEM IF IT WASNT AVAILABLE THEN HOW THEY SUPPOSE TO ADVERTISE THE SAME THING IN THE NEWS PAPER AND ON THE NET (NAAPTOL WEBSITE).. NOW I REQUEST YOU KINDLY PUNISH SUCH, SO THAT THEY CANNOT CHEAT ANYONE ELSE.. THE DEATILS OF ORDER AS UNDER:-

Order Details
Product : BlackBerry Storm 9530 with 3G ( ORDER NO1524286)
Quantity : 1
Order Amount : Rs. 12190.00
Current Status : Shipment Rejected

Shipping Detail : ZUBAIR HUSSAIN
C/O SABIR COMMUNICATON, MOHAEL:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBAIR HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, AREA:LAL CHOWK, LOCALITY:SRINAGAR.

NEAR ALHIDIS MASJID, SRINAGAR

SRINAGAR - 190001 (JAMMU & KASHMIR)
[protected] / [protected]
Order State State Date States Updated
Shipment Rejected [protected]:13:01.0 Remark : As per No service mail recv from First Flight on 25.03.2011

Cargo Ready [protected]:44:06.0 Remark : -

Order Verified [protected]:53:38.0 Remark : -
Remark List : -


Click here to send feedback










[protected]





Order Details
Product : BlackBerry Storm 9530 with 3G (ORDER NO 1561821)
Quantity : 1
Order Amount : Rs. 12199.00
Current Status : Shipment Rejected

Shipping Detail : ZUBAIR HUSSAIN
C/O SABIR COMMUNICATON, MOHALLA:MAISUMA GOW KADAL B, HOUSE NAME.:ZUBER HUSSAIN, STREET NAME:MADINA CHOWK ROAD, CHOWK :MADINA CHOWK, POST OFFICE:LAL CHOWK

NEAR ALHIDIS MASJID, SRINAGAR

SRINAGAR - 190001 (JAMMU & KASHMIR)
[protected] / [protected]
Order State State Date States Updated
Shipment Rejected [protected]:33:34.0 Remark : As per no service mail recv from First Flight BOM on 08.04.2011

Cargo Ready [protected]:47:09.0 Remark : -

Order Verified [protected]:13:17.0 Remark : -
Remark List : -


Click here to send feedback

I buy a Sony Experia set, which is not charge and not working and company not hearing my call.


CHEATING

I made further contact at helpline no [protected] but I was asked to call at [protected]. NAAPTOL representative Chandni received the call and gave me awb no [protected] and asked me to contact Aramex. I called at Aramex no and I was informed that no information is available with Aramex with this shipment no. I tried to contact NAAPTOL but NAAPTOL representative did not give any reply. He said that Chandni would call me back 10 minutes later and take care of the order. Still I have not received any call from your part. It has become a nice blame game (Aramex & Naaptol both are shifting responsibility to others) I have called so many times and I am fed up now.

After I lodged acomplain through to http://www.consumercomplaints.in/complaints/ I got phone call from NAAPTOL and their representative Chandni confessed that the order[protected] was lost by courier personnel. So she assured to refund the paid amount and it was returned to my account on 11/4/2011.
Still another order[protected] is not delivered to me. That order was placed on 17/4/2011 and paid on the same date. It is almost 1 month passed. Still the matter is not settled.

Reference -Order no.2023608
I purchased product combo Car Stereo with FM MP3 USB SD CARD SUPPORTetc, Branded Pen Drive, Reebok Watch on 7.7.11.The Reebok watch is a cheap Counterfeit Chaina product.Beacause of this I have not yet fitted the Car Srereo. Iam demanding immediate replacement of the REEBOK WATCH.

UTTAM KUMAR DATTA
DATED 31.7.11
ICHAPUR SEALDANGA SANTRAGACHI HOWRAH-711104

Yeah i have the same problem even i hav ordered two phones my first phone order no.is 3267736 n second 3301788 m still waiting for the call but i did not get any replies.

I want my money back.

Naaptol is cheating, I ordered the same product, I just received, the product is totally different from what is advertised in their website, the quality is very low, its a 'C' graded Chinese product.

User ID : 266080
Order No : 2098695
Order Date : July 20, 2011
Current Status : Order Shipped
Product Name : Insect Killer Cum LED Night Lamp
Product Category : Insect Killer
Shipping Details
First Name : Kishor
Last Name : Felix
State : KARNATAKA
City : BANGALORE SOUTH
Pin Code : 560029
Mobile : [protected]
Email : jf.[protected]@gmail.com

Regards,
kishor

Same story here

Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.

E PHONE FROM NAAPTOL — HARD WARE PROBLEM

ORDER NO.26179 DATED 21/08/2009 , I HAD RECEIVED E PHONE FROM NAAPTOL ON 31/08/2009
THERE WAS HARD WARE PROBLEM DUE TO WHICH I AM NOT ABLE TO RECEIVE DATA OR RING TONE OR PICTURE VIA BLUE TOOTH. I HAD COMPLAINED TO REPLACE THE PIECE AS EARLY AS POSSIBLE. I HOPE NAAPTOL WILL FULFILL MY DEMNAD AS THEY HAD PROMISED IN 10-12 WORKING DAYS AS PER TALK ON PHONE NO.-[protected]. IF IT WILL NOT HAPPENED IT IS AGAIN FRAUD TO ME AND I WILL FIGHT FOR THE SAME

NAAPTOL bLACK CHERRY MOBILE — BATTERY NOT CHARGING

Dear Sir.

I had purchaed a mobile hand set at 2200/- throu Naaptol black cheery in month of feb 11 on 21th i had complain of battery not gettig charged order no 1271371 but up till now no responce only excuse.
Kindly let out of this problem.

regards.
Pradeep Soni

Sir I have ordere a phone but they have given me a damaged product sir pleasm tell me what to do now pls you can contact me on [protected]. My name is abhishek Singh

Dear Sir,

Vide my various telephonic messages undersigned had asked for a refund of the amount towards supply of very poor quality 102 pcs. Multipurpose kit supplied against order no.3741359.As desired I have also spoken sent various SMS on phone No. [protected]. Accordingly may expedite the refund of full amount at the earliest and oblige.