Naaptol Online Shopping Complaints & Reviews

I ORDER ULTRO SIML BODY SHAPING GARMENT OF XXL SIZE AT MY OFFICE POSTAL ADDRESS. AND THEY DELIVER THE SAME OF XL SIZE, WHICH IS USELESS FOR ME. I WAS ON LEAVE FOR 5 DAYS. SO I COMPLIMENT THEM AFTER THAT AND THEY ARE NOT READY TO CHANGE THE SIZE . THE PRODUCT IS NOT USE BY ME. AND IT CANT USE FOR ME. KINDLY LOOK INTO THIS MATTER.

Hi

I had booked my product on 7-Dec-2010 for blackberry Sprint 8830 the payment was confirmed on 9-Dec-2010 for the amount of 6100
Have been following daily with your customer care about the status of delivery,the only response i get from them the product is dispatched and you will the product shortly

On 21 Dec i spoke to some supervisor of yours he said due to some technical issue in a software the product can not be delivered and will refund my amount and when asked when he said i have no idea

If you are supervisor is that bad i can understand how associates can be

Today when i called to check the status in your customer care, the replied i got from the associates was you will the get the product shortly when i told him as per my call on dec 21 the product is faulty and you will refund my money, the associates he has no info on the same, however if i want to cancel the product refund would take 10-15 days and he cancel the product

Please help me to get my product or refund my money

Choice is yours,

Order no : 1077128

also revert back to me on [protected]/[protected]

i have forward the same mail to [protected]@naaptol.com
This is the mail that was sent to CEO of naaptol.com, i did receive call mentioning the you should get product in next few days, and will get back to me in 30 Minutes the call was dated 24 dec 2010,


I just want to know when i will get my handset.

I Brought Fun with Kids pack toys package just before Xmas with order ID 1130351 but it is totally rubbish, not as per what was told to me when buying and very highly priced - I brought this for my kids Xmas gift.

He is totally disappointed with what they have sent. None of the toys are functioning as per generally how it is expected to function.

While booking the order I was told by them that quality is excellent and it is branded company products - also there will be a service center in Rajkot which would look after any complaint from me. But After calling their customer service they told that there is no service centre in Rajkot.

The quality of product is very very very poor - it appears road side stalls are selling better quality than this !!

More over I have contacted around 10 local toy store and all of them are selling this entire toys for nearly just 650 Rs - they have charged 2250 to us and gave us very poor cheap quality toys.

I contacted there customer care and they said they can not help and are very very rude - they asked me to do whatever I can - including a FIR or Police complaint they do not care.

I am feeling to complain in Consumer court and also file an FIR for cheating like this..

Also my son is preparing an article to give in New Paper so that others can be saved from such cheap looting...I must say I had very high expectation from their service but I am disappointed.

We need refund as soon as possible !!

I hope you would do needful if you really really care for your customers.
Rgds, PS
[protected]

I have placed an indent for supply of Spy camera pen from NAPTAL through hone no.[protected] and I have received it in order no.650281on[protected]. It is found it is not in working condition I have returned the product on[protected], mentioned the reason that the " product is not in working condition and not up to the mark as per the advertisement in news paper."The company esquired about my personal account detailes and address etc and informed that the money will be returned with in a weak.Even after a lapse of 3 months of it happed I did not received any money.Regulary I am calling NAPTAL in phone no.[protected] for my money.Every time the company is telling that your money will be returned with in a weak.
Hence I request you to kindly take necessary action send my money back with the calling charges and damage I bare since 4 months.
K.Mallikarjun,H.No.2-37/1,Rayudupalem(v),Kakinada-5,E.G.Dt.(A.P)

i have booked my order with naaptol.com spy pen 16 gb mp3 combo on 3rd december 2010. product not yet delivered. while enquiring with naaptol customer services, they keep saying that we will despatch your order in few days. but unable to define few days. since three weeks from my date of order, status is shown cargo is ready but unable to understand why it has not been dispatch yet. so my first experience with naptol.com is very bad.

Dear All,

i had order same product at 22.11.2010 by online card payment order no. 1013646 via challan no. 6050520 Vendor M/s Aditya Infoteck Haridas Market, Bank Street, Koti, Hyderabad-500095.

after 10 days i got product but pen was not open,

the button is not working,

its not working, same i called customer care, the same process taken by me,

after approx 15 days at 18.12.10 i got product again, but product is not working still and used pen becoz i found 2 videos in it

i called customer care, again they advice to send it back for replacement

and my surprise gift is surprise for me still.....................

i made below complaint
374719 dated: 29.11.10 again 05.12.10 same no
390325 Dated 09.12.10 Again 22.12.10 same no.

i asked number of M/s Aditya Infoteck Haridas Market, Bank Street, Koti, Hyderabad-500095. for advice becoz customer care executive does not knowledge about spy pen , so they cant advice us properly

but they refuse for the same

this is the my first experience with Naaptol

Gauri Sahnker
[protected]
Johari Bazar
Jaipur

I am shrikant patil.Actually i am order Car dent remover,scrach pen,vaccume cleaner from naptol.But after booking i got the sms from compony u had order Car multimedia player,scrach remover pen,or pen drive..After got such SMS i m call back to customer support.Then they said me ok we will chang the order..But when i recive the parsal it contain wrong order...
Then i will call cust sopport and they said me u dont open and when correct order is comming then u send both to return ..and we send u Corrent order but after one weak nothing be second order came.Then i will again call then executive said u r complaint no is 382685 ..We will contact to late her..But there is nothing be called form naptol..Toomarow i am called then executive said Sorry we will not do something for it ..

Its really wrong sir.And old parsal is not in my name it is an Patil Shrikant siyaram..So its wrong person I am Patil Shrikant Punjaram..

Patil shrikant punjaram
[protected]

Thinking to purchase any item from NAAPTOL by their attractive advertisements in Newspapers . NEVER THINK AGAIN . they are highly shameless people . The FRAUDERS. They will never reply you or will never solve your problem. It seems that they want to collect the money only and further shut down their shop . BE CAREFUL from them & make your friends careful from THEM..

I have purchased a Naaptol product with order number 1119927, and have received a faulty and used piece.
The product was 16gb spy pen drive camera which was used earlier as there were some old videos in it.
Also the product was not in good condition and had scratches on it.
When i contacted naaptol, they adviced me to send back the device and would replace the product however on the consumer complaints I am looking at other customers who have experienced a similar product and have not received any replaced goods.
I want to keep this piece with me and would show it as an evidence that this was a cheating case.

I have attached photo, you can check the image and the cd which has all scratches, also another image from the system screen shot of the pen drive having older video which was shot from this device.

The product was delieverd from seller

Shiv Shakti enterprises
18 donated street
A1 madina arcade
Ground floor next to hotel A1
Hayath khadak
Mumbai 400009
Maharastra
[protected]

The phone number does not exist.

I am going to register complaint at every possible place and will see to its end and seek help from you as well to protect others from getting cheated and looking forward for justice

Subject: Returning the Defective piece of Spy pen-16GB.
Ref : My Order No: 1124010 dtd 17/12/10. Rs 1749/- Paid.


Dear Sir,

I have received the item as per my order referred above on 20/12/10.

Upon checking the item I found that the camera is recording upside down and the voice is not clear . So It needs to be replaced immediately.

Pl also note that there was no CD/Catalog for the item and neither there were any operation instructions.

As per the instructions received from the customer care office, I am sending this item to your address for your doing the needful n to replace it immediately with a correct product and dispatch it along with warrantee card/CD/User Manuel..

Thank you.

I have purchased a black cherry mobile model no. BL9000 from “Naaptol.com”, vide Order no 643122 dt.8/8/10 and received the said product, But on receipt of the same, I found some default in software of the mobile so I sent back the mobile for replacement on dt.30/8/10 but till date I have not received back the mobile yet. In spite of my repetitive follow up proper action has not been taken by them. Their contact No. is [protected].

So I request you to take appropriate action against the said organization and make him learn a lesson on such a irresponsible act.

Regards,

Nitin B. Patel

COMPLAINT REGARDING THE PRODUCT

1. We had purchased the SPY PEN 16 GB worth Rs 1749.00 on 15/10/2010 from your company.
2. Order No.879954
3. We had received the product on 2/11/2010
4. The piece was defective and i.e. why we asked you for the replacement of product on 2/11/2010.As guided by you we returned the product on the same date.
5. You gave us a conformation of receiving the defective product on 4/11/2010.
6. Since then we have inquired many times regarding the details of the product but no such progress has been seen with respect to the Spy pen.Kindly refund the money if you are not responding to the given correspondence.
7.This is a reminder to you that I have waited for a long enough and now I'll be taking strict legal action with the respective matter in the Consumer Forum.
8.It is a kind request to you to revere back to my complain as soon as possible else you shall be receiving the court orders.

hello,

I have ordered a cell phone from naaptol.com my order number is 805885.And i received the cell phone was not working so i sent it back to naaptol.com and after calling so many times in naaptol.com i finally received the cell phone after a month that in october and that too again the screen of the mobile was damaged.And i requested for refund on the date 1.11.2010 and the this december and i still dont have any response and i have not received any refund till date.And when ever we call naaptol.com for the compailent the just gives us 7 days time and then do not answer our phone later.Or keep it to hold. MRS. ROSHNI AND MR AJAY mostly answers my call in compailent department i think.The phone costed 4000/- RS
I request you to please take some action against this.

thank you
harshit raithatha
contact no.-[protected]

Hi,

I bought a mini silai machine by paying 1699 in naaptol.com by using my credit card. At the time of booking they said tht i will get a thread set and a gift worth 1000/- along with that. But i have not got any thing except that silai machine which is not working properly. When i called customer care number they said i will get it but they are not sure of the date. This is just ridiculous. Dont ever buy any products from naaptol.com it is just a fake company and the customer care executives are just useless.

I really did a big mistake by buying from such a fake company

Savitha

Dear Sir,
I purchase mobile phone (BOSS ePhone 3300) from Napptol. Order no.-250533
After some time it will not work properly (hanging problem).
I talk to customer care executive about this problem, they tell that send this mobile to on address:- Krishna traders
2A,Mangesh INDL. Estate
Sheller Nagar NR NAHUR VI BHANDUP (W) BOM.
400078
Through BLUE DART on dated -14-9-10, AWB NO-[protected]
After sending mobile i again call to customer care executive ,they told me that u will received ur mobile with in 15 days.
I call again to customer care after 20 days they told me that ur product repaired and ready for dispatch and u will get it with in 7 days.
After 15 days I again call to customer , they told me that u will get ur mobile with in 7 days.
But sir I will not received it. I will again & again call to customer care exe. again & again same answer
Till date Napptol not return my mobile phone.
Dear sir I hopeless plz help me.
My Order no.-250533
Request No.-269596 given by customer care exe.
Customer care no.-[protected], [protected]

Purchased Mobile Cell from NAAPTOL VIDE ORDER NO.596447 STILL WARRANTY EXISTS, CELL BECAME OUT OF ORDER COMPANY TELLS NO SATISFYING REPLIES THEY TELL ALL OVER INDIA SERVCE CENTRES BUT THEY DO NOT GUIDE PROPERLY

FROM PSSN MURTHY VISAKHAPATNAM 530016cell no [protected]...

Hi, I have booked a Moile phone "Blackcherry BL8000 with stylish watch Mobile" online at "Naaptol.com" vide order # "852650 dtd 7/10/2010". But I have recieved a Damaged product and the same has been returned Immediatly on 19.10.2010. Till now I have not received the replacement nor any update/response from Naaptol. Please help me to get the replacemnet or refund ASAP would be greatly appreciated.

Thank you,
Praveen

My name is Sachin Nagi from New Delhi Order No. 942557 , I have booked oner order (Vox DV 111 5MP Digital Video Camcorder and Vox 307 Qwerty Mobile Combo) on 1.11.2010 to Naaptol through phone and paid immediately through credit card for rs. 4298/- (Rs.3999/- for product and Rs.299/- for shipping charges).
I have received one packet from Naaptol on 18.11.2010 which includes Vox DV 111 5MP Digital Video Camcorder only, I have complainted immediately to customer care they told me that Vox 307 Qwerty Moblie is out of stock that's why they dont send this item, they also told me that i wait next 7 to 10 days.
On 27.11.2010 the customer care executive told me that the item is available and the will send the item soon but i have not received my balance item till now.
i have not received my surprise gift till now.(offer by the company elegible for payment through credit card).

Dear sir
I did not get any reply from any quarter till date. You must attend this on priority basis as the customer satisfaction shoud be the main moto . However i have send back the parcel to SRP Enterprises
12-A Gazdar House
629-A/Ist floor
JSS road,Kalba devi
Mumbai
By speedpost No EU[protected]IN Date[protected].
Please send the Video camera urgent to us.
Regards
Ram kumar sharma
[protected]


Ram k sharma

--- On Fri, 19/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Friday, 19 November, 2010, 8:09 AM




Ram k sharma

--- On Fri, 19/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Friday, 19 November, 2010, 8:04 AM




Ram k sharma

--- On Tue, 16/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Tuesday, 16 November, 2010, 1:42 PM


Dear sir
I contacted at the number [protected] and Mr Rupesh advised me to return the Box at the address --- SRP Enterprises 12-A
Gazdar House
629-A/Ist Floor
JSS Road
Kalba Devi MUMBAI-455553
Please attend my problem urgently as this gave very bad impression and pain to me.
Regards
Ram kumar sharma [protected]


Ram k sharma

--- On Tue, 16/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Tuesday, 16 November, 2010, 1:27 PM


Dear sir
Today i have taken the delievery of this VPP No 2314 by paying cash 4199 Rs at post office. While opening the intact box i did not get my Video camera instead we get the bunch of Dental journals. This surprised me and giving the pain . I tried to contact [protected] also but no proper reply. Please attend this urgent and send my order immediatly. I am waiting the reply at.[protected]
Regards
Ram kumar sharma[protected]

Ram k sharma

--- On Mon, 15/11/10, [protected]@naaptol.com <[protected]@naaptol.com> wrote:


From: [protected]@naaptol.com <[protected]@naaptol.com>
Subject: ORDER SHIPMENT MAIL
To: [protected]@yahoo.co.in
Date: Monday, 15 November, 2010, 3:39 PM


ORDER SHIPMENT MAIL
Dear Ram Sharma,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
915289 TCL DV 552 12MP Digital Camcorder with Free 2GB SD Card 4199.00


Billing Address 401-Defence colony Izatnagar,
Post Office: Air Force Station Bareilly
BAREILLY UTTAR PRADESH 243002



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively

Dear Sir / Madam ,
I have ordered one Spice mobile model no. QT 44 for gifting it to my family member to Naaptol looking to trust and the specification given by them in their site. But the handset sent to me does not have the functions Blue tooth as per the specification. I have ordered the mobile looking to availability of BLUETOOTH only. I have informed to them about this as soon as i checked after receiving the set from courier.

Regarding this first i had talk with Mr. Sagar and also send complaint in customer support and feedback in NAAPTOL website, he said he will let me know after checking it in site, but until 2 days i had not received any reply from him. Then i wrote a mail to CEO , Naaptol regarding this , and received a phone call from Mr.Ronak and was given assurance to sort out the matter, but till today i have not received any call and the matter is still pending.

I pls. request you to take some serious actions and sort out my problem which i am facing as my money is also blocked and had being insulted in front of family for not giving the gift as desired and required by them.

Kindly look into the matter and if required then i have complete correspondences copy along with the Specifications of Spice QT 44 which was available at the time I pleased the order.

Regards
Rajnish Saxena
C/o Shri Shailendra Saxena
3 , Neemtal , V-2 Classes,
Opp. Dr. Dudhani's house,
Bus Stand Road , VIDISHA (M.P)
Mob. No. [protected]
email id : rajnish.[protected]@yahoo.com