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Naaptol Online Shopping Complaints & Reviews

www.naaptol.com

3.2

Updated: Sep 6, 2026

Complaints 2342

Resolved

1473

Unresolved

869

Good! Naaptol Online Shopping values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Naaptol Online Shopping step up their efforts to fully resolve all complaints 👍

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Naaptol Online Shopping reviews & complaints page 11

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Address: City tower complex, Sashitala Aneatghara New Town, Kolkata West Bengal - 700052

They sent a price coupon Rs. 8, 40000 they gave two numbers for what's app and contact. We paid 16, 800/- to Rajiv Paswan. Mobile Number : [protected].

Sep 13, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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I received a speed post from Naaptol saying I won 12, 50, 000/- rupees and that I would need to pay TAX for that in advance. I did a little research and found that this is completely fake. Please take necessary action on this as this might victimize innocent people. Please please do look into this matter.

Jan 9, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Purchased a hose pipe from naaptol by seeing the advertisement and found not to be useful as shown in the advertisement.

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Address: Thomas ko, kaitharan house, kuttichira po, pulinkara,near by ayurvedic hospital pulinkara

I odered a black magic hair color shampoo worth of 1000/-, but at the time of delivery I get a toy car..eventhough the billing details was correct

Sep 4, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Very bad service company never tell me that product has 48 hours warranty and when I ask them to change has send only message

Worst company

Don't tell company correct for sake of money deliver bad products

Jan 10, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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T

Taran867

Aug 2, 2021

Your order has been placed successfully.

Order No. : 84393299
Product Name : Folding Fan with LED Light
Product Quantity : 1
Seller Name : MNR Marketing LLP Ahmednagar DS
Colour : Brown
Order Payable Amount : 999.00
Expected Delivery Date : Your Product Will Be Delivered By Tue Jul 27, 2021
Track your order at http://nptl.in/tr/o/UVTg0MzkzVMjk5Mg==G

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Very bad service company never tell me that product has 48 hours warranty and when I ask them to change has send only message

Worst company

Don't tell company correct for sake of money deliver bad products

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

Verified Support

Aug 02, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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T

Taran867

Aug 2, 2021

Your order has been placed successfully.

Order No. : 84393299
Product Name : Folding Fan with LED Light
Product Quantity : 1
Seller Name : MNR Marketing LLP Ahmednagar DS
Colour : Brown
Order Payable Amount : 999.00
Expected Delivery Date : Your Product Will Be Delivered By Tue Jul 27, 2021
Track your order at http://nptl.in/tr/o/UVTg0MzkzVMjk5Mg==G

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Address: India

I orderd from naaptol on 19 july 2021 my order no No.84213005
I returned the product and they refunding me my money in my account
they told me that the NEFT has been procced on 26 july 2021 afterr so many calls and request. But the refund not credited till now. By neft amount credited normally in 1 to 2 days but 4 days gone.

Customer care said to wait for 1-2 working days for process the request and they will share the number to which I have to share bank account number for payment refund process.

Pathetic and unpleasant shopping experience .

Don't make customer fool, instead value them.

Please help me to get my money refund and inform on same.

Oct 6, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

Verified Support

Sep 04, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: 2/20school street,samanur (post),palacode (taluk), Dharmapuri dt 636806

We receive today rechargeable fan it is not comfortable for us not shown as picture so refund money to me for this product

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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I am a regular customer of naaptol but today[protected] i got a letter from naaptol lucky draw, in that letter i got a prize swift dzire car or 9, 30, 000. and send the bank details and id card but unfortunately i sended the details to the whatsapp number thats my mistake i know. after 2 minutes they are message to me verification call come within 24 hrs. but after some time i knew this is fraud, suddenly i deleted the id card and my messeges from the whatsapp. so please find the fraud gang and do action agains the bluddy fraud team. it is request from my side because in this time and in this society fully poor peoples and illeterated peoples please find the gang urgently take a immediate action against the gang

Thanks&Regards
Abdul Salam
Kerala

Aug 23, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Address: Assam

Dear Team,

We received this product on 17th JULY, 2021
Order Number: 83768980
Not satisfied with the product since it was not as shown in the TV show. Therefore we returned it.
A voucher was issued for the same. But we requested for cash refund.

Naaptol without our consent placed another order(Order number:[protected] using the voucher. Also when I tried to complain about it to the Customer service they didn't respond in a good manner.

We, being loyal customer, request you to please process the refund for the cancelled order since we do not need any voucher.

According to Naaptol policy and terms & conditions I am entitled for cash refund. I have also attached the terms and conditions for cash refund in this mail. PFA.

Thanks & Regards,
Dipom Kumar Nath

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

Jul 21, 2021

Updated by Dipom Kumar Nath I have received the refund. Thank you.

I case anyone is receiving any difficulty in getting any refunds from Naaptol, check all the terms and conditions and all their privacy policy. After checking everything if you think you are eligible for the refund, just mail them explaining the issue. You will definitely get the refund.

Calling the customer care won't help. Therefore I will advice you to mail them.

Thanks.

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Address: A/P:- Naigaon,tal-khandala .dist - satara, Savitribai phule smarak

I received a scratch card coupon from naaptol notifying me that I won 7.5 lakh on a lucky draw on 9 july 2021. I read about the exact happening to another customer too. But How do these fraudsters get our exact address and mobile number? I believe it is because the company freely giving our information to whomever. This is violation of our privacy.
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Complaints

+1 videos

Aug 20, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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Address: A/P:- Naigaon,tal-khandala .dist - satara, Savitribai phule smarak

I received a scratch card coupon from naaptol notifying me that I won 7.5 lakh on a lucky draw on 2nd March 2021. I read about the exact happening to another customer too. But How do these fraudsters get our exact address and mobile number? I believe it is because the company freely giving our information to whomever. This is violation of our privacy.
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Complaint

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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P

Preet022

Jul 20, 2021

Naaptol ki taraf se hmko b same 7, 50, 000 ka scratch card mila h.. Naaptol ki taraf se fraud krne walo ko customer ki information qq hi di jati h.. Naaptol worst pe worst hota jaa rha h.. Apne damage products or aesi fraudulent activities ki wajah se koi naaptol se Kuch b purchase ni krega na hi apni info dega ki customer k sath cyber crime ho sake.

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Sir/mam please help me out from these fraud Naaptol.
I have shopping from Naaptol on 3 july for beg set and i received the product on 8 July but product quality is very cheap and and size is too small and they said its water proff but its actually not.
I have received call from Naaptol on next day they ask me to send my bank details i have sent them and then next day they again call me and ask for my govt id i have also sent and then they ask a hend written note for refund i also send it but till now i have not received any refund and when i call to Naaptol customer care they talk me badly and said we can not refund you and cut the call.

Kindly help me out

Jul 26, 2021

Complaint marked as Resolved

After too long time and so many calls I finally received my money back... Naptol please fast your process

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

Jul 17, 2021

Updated by Ket2070 Sir/Mam i received two call after complain but did not receive any amount till now. Kindly refund the amount

Jul 26, 2021

Updated by Ket2070 Finally it's too late but recive money

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I got letter saying that i won xxx amont as a gift voucher plezz let me no is it true
All letters i have posted
Thak you

Aug 18, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol

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I have ordered a vapourizer. It didn't work properly. I have complainted to customer care. They didn't do much. I asked them to take back the product. That also they didn't do. Either take the product and give my money back. Or give a working conditioned product.
Please do something on this.
Thankyou

Aug 14, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: Gauwapar Adhinpura

I am abhay Shankar Maurya

Aug 19, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Naaptol Online Shopping Customer Care's response Hi,
May we know what went wrong?
Please do share your feedback along with your contact details at backoffice.[protected]@naaptol.com and our team will reach out to you at the earliest.
[protected]@Naaptol

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Address: Thane , Mumbai

I hve recieved faulty products from Naaptol for which I was given a voucher to redeem . The same voucher wasn't reedemed at the time the other item was purchased . Now the second item too is defective. Being fed up of the products being faulty I need the companyto return them back and refund the money . No vouchers cn be entertained by me further.

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

Verified Support

Jul 12, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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I have order 3D bedsheet but received roadside bedsheet.

Jan 9, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Address: No idea

Hello there,

I had placed a order for Tshirt through Naaptol application and I made the payment in advance 700 rupees.

Due to some reasons I canceled the order and now it's been more than three days till now I haven't received any refund or voucher from their side.

On daily basis they are giving false commitments that by today will get refund or before end of the you will get but till now I haven't received refund or voucher.

This is my humble request kindly look into this and try to resolve it as soon as possible.

Your quick response will be highly appreciated.

Thanks and Regards
Irshad
[protected]@gmail.com

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

Jul 12, 2021

Updated by Irshad720 Just now I have received my refund ðŸ™‚ thank you all

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I have ordered 5 cotton bedsheets @1499, the product is so bad that I can't use it. The product quality is not satisfying as its quality is not good and is different from shown in the advertisement. The oder no. Is 83480352, ordered on 04/07/21 and received on 09/07/21, at sector 66 mohali (punjab) .kindly please take back the order and refund my money.

Aug 12, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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