Naaptol Online Shopping Complaints & Reviews

Hi, I have booked a Moile phone "Blackcherry BL8000 with stylish watch Mobile" online at "Naaptol.com" vide order # "852650 dtd 7/10/2010". But I have recieved a Damaged product and the same has been returned Immediatly on 19.10.2010. Till now I have not received the replacement nor any update/response from Naaptol. Please help me to get the replacemnet or refund ASAP would be greatly appreciated.

Thank you,
Praveen

My name is Sachin Nagi from New Delhi Order No. 942557 , I have booked oner order (Vox DV 111 5MP Digital Video Camcorder and Vox 307 Qwerty Mobile Combo) on 1.11.2010 to Naaptol through phone and paid immediately through credit card for rs. 4298/- (Rs.3999/- for product and Rs.299/- for shipping charges).
I have received one packet from Naaptol on 18.11.2010 which includes Vox DV 111 5MP Digital Video Camcorder only, I have complainted immediately to customer care they told me that Vox 307 Qwerty Moblie is out of stock that's why they dont send this item, they also told me that i wait next 7 to 10 days.
On 27.11.2010 the customer care executive told me that the item is available and the will send the item soon but i have not received my balance item till now.
i have not received my surprise gift till now.(offer by the company elegible for payment through credit card).

Dear sir
I did not get any reply from any quarter till date. You must attend this on priority basis as the customer satisfaction shoud be the main moto . However i have send back the parcel to SRP Enterprises
12-A Gazdar House
629-A/Ist floor
JSS road,Kalba devi
Mumbai
By speedpost No EU[protected]IN Date[protected].
Please send the Video camera urgent to us.
Regards
Ram kumar sharma
[protected]


Ram k sharma

--- On Fri, 19/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Friday, 19 November, 2010, 8:09 AM




Ram k sharma

--- On Fri, 19/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Friday, 19 November, 2010, 8:04 AM




Ram k sharma

--- On Tue, 16/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Tuesday, 16 November, 2010, 1:42 PM


Dear sir
I contacted at the number [protected] and Mr Rupesh advised me to return the Box at the address --- SRP Enterprises 12-A
Gazdar House
629-A/Ist Floor
JSS Road
Kalba Devi MUMBAI-455553
Please attend my problem urgently as this gave very bad impression and pain to me.
Regards
Ram kumar sharma [protected]


Ram k sharma

--- On Tue, 16/11/10, sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in> wrote:


From: sharma Ram Kumar Ram kumar <[protected]@yahoo.co.in>
Subject: Re: ORDER No 915289
To: [protected]@naaptol.com
Date: Tuesday, 16 November, 2010, 1:27 PM


Dear sir
Today i have taken the delievery of this VPP No 2314 by paying cash 4199 Rs at post office. While opening the intact box i did not get my Video camera instead we get the bunch of Dental journals. This surprised me and giving the pain . I tried to contact [protected] also but no proper reply. Please attend this urgent and send my order immediatly. I am waiting the reply at.[protected]
Regards
Ram kumar sharma[protected]

Ram k sharma

--- On Mon, 15/11/10, [protected]@naaptol.com <[protected]@naaptol.com> wrote:


From: [protected]@naaptol.com <[protected]@naaptol.com>
Subject: ORDER SHIPMENT MAIL
To: [protected]@yahoo.co.in
Date: Monday, 15 November, 2010, 3:39 PM


ORDER SHIPMENT MAIL
Dear Ram Sharma,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
915289 TCL DV 552 12MP Digital Camcorder with Free 2GB SD Card 4199.00


Billing Address 401-Defence colony Izatnagar,
Post Office: Air Force Station Bareilly
BAREILLY UTTAR PRADESH 243002



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at (email id of customer care to be given).
Your feedback will help us to serve you more effectively

Dear Sir / Madam ,
I have ordered one Spice mobile model no. QT 44 for gifting it to my family member to Naaptol looking to trust and the specification given by them in their site. But the handset sent to me does not have the functions Blue tooth as per the specification. I have ordered the mobile looking to availability of BLUETOOTH only. I have informed to them about this as soon as i checked after receiving the set from courier.

Regarding this first i had talk with Mr. Sagar and also send complaint in customer support and feedback in NAAPTOL website, he said he will let me know after checking it in site, but until 2 days i had not received any reply from him. Then i wrote a mail to CEO , Naaptol regarding this , and received a phone call from Mr.Ronak and was given assurance to sort out the matter, but till today i have not received any call and the matter is still pending.

I pls. request you to take some serious actions and sort out my problem which i am facing as my money is also blocked and had being insulted in front of family for not giving the gift as desired and required by them.

Kindly look into the matter and if required then i have complete correspondences copy along with the Specifications of Spice QT 44 which was available at the time I pleased the order.

Regards
Rajnish Saxena
C/o Shri Shailendra Saxena
3 , Neemtal , V-2 Classes,
Opp. Dr. Dudhani's house,
Bus Stand Road , VIDISHA (M.P)
Mob. No. [protected]
email id : rajnish.[protected]@yahoo.com

Dear Concern,

Futher to the huge paper adds in Andhra Pradesh daliy circulers, i have ordered on TCL 12mp Digital camera through the mentioned portal i'e Naaptol.com by using my credit card @ Rs.4100. After 10 days i have received a product from them which is not at all good product what they are promoting in their portal. Product received on 23-Sep-2010 and i have opened the product and check the roduct quality. they are promoting the product as 12x mega pixal camera but it is not even VGA camera which we will use in camera phones.

I have sent back that courier 25 Sep itself and they have received on 26 Sep itself. they said they will refund my amount with in 15 days. its been near to 60 days they are not even responding roperly to my queries. whenever i will call for the same they are avoiding by giving stpid answer wait for another week.

Kindly need your support to sue those kind of companies .

Pleas find the order number for the same below.


Order Details
Order Number Products Amount
768311 TCL DV 552 12MP Digital Camcorder with Free 2GB SD Card Rs.4199.00

Courier Details which i have sent to them.

DTDC courier , POD no : V03997526 ,

Address which i have sent : SRP Enterprises ltd, 134.,laxmi plaza, Laxmi industrial estate, nec link road, Andheri, Mumbai(W).

i have the proof of courier slip.



Regards
K Anil redd
Cell : [protected]

I HAVE ORDERED ULTRASLIM BODY SHAPING GARMENT (XL SIZE) IN ONLINE BOOKING OF NAAPTOL, AS MY ORDER NO.911749 DTD 30.10.10 & I RECEIVED THE PRODUCT BY COURIER ON 04.11.10 .BY PAYING Rs.1150/-,AFTER OPENING THE PARCEL I NOTICED THAT I HAVE RECEIVED XXXL SIZE , I HAVE CONTACT THE CUSTOMER CARE EXECUTIVE OF NAAPTOL AND SHE TOLD TO RECOURIER TO THEM & ALSO SHE WILL SEND THE ADDRESS BY SMS BUT SHE DIDN'T SEND ANY MESSAGE, AFER CONTINEOUS CONTACT WITH CUSTOMER EXECUTIVES I RECEIVED THE ADDRESS DETAILS ON 11.11.10 EVENING, I RECOURIERD THE PRODUCT ON12.11.10 & I RECD THE RETURN PRODUCT CONFIRMATION & EXCHANGE ORDER CONFIRMED ON15.11.10 BUT TILL NOW I HAD NOT RECEIVED MY PRODUCT & DAILY I AM CALLING CUSTOMER CARE & RECEIVING THE READY ANSWER "YOU WILL GET WITH IN 3 TO 4 DAYS".
SO MY BEST SUGGESTION TO EVERY ONE IS DON'T BUY ANY PRODUCTS FROM NAAPTOL CO, IF YOU ORDER ANY PRODUCT YOU WILL LOSS OF TIME, MONEY EVERYTHING

sir ,

i ordered a mobile on 29th of september 2010 on naaptol website having model samsung champ. amount i paid 3650/- by net banking. my order no is 820677.

i recieved my order on 5th sept 2010 and when i open the box i amazed that the mobile phone having no camera as in the specifications written in the website that the mobile phone is having 1.3 mega pixel camera. i reported this thing to naaptol on same day by e-mail. next day i got a call from them they said we dilivered wrong product to you. send this back to us and we will send the right product to u with in 4-5 days.

this is url of the product i ordered :- http://www.naaptol.com/price/750468-Samsung-C3300K-Champ.html

i send that product to address STORE 24x7 , SAMEJA NIWAS, BEHIND RAMDEV TEMPLE, HINDU CHIMPO KA MOHALLA, G.S. ROAD , BIKANER, RAJASTHAN, INDIA - 334001. there is mr. firoz who is actually a vendor of naaptol. his number is [protected]. he contacted me and said that you open the mobile box so we cant able to replace this. now tell me without opening the box how come i know that what is in the box.


anyways i send this product by first flight with the vendor phone number mentionend in the address. it costs me Rs. 60/-. he refused to take the product and product came back to me on 15th of sep 2010.


now again i intimate this thing to naaptol. they said now again send the product from blue dart and it costs me Rs. 200/- . i send it on[protected]. they attempted 2 times to deliver the product but mr. firoz again refused. i get the same product back without any change.



i contacted for this to naaptol on 28th of sep that again he refused to take the delivery. now they said that ur complaint is registered and now their admin level staff contact me soon but till now i didnt get any call or email from naaptol. till today 23rd of nov 2010 i didnt recieve any call from their side.


sir nw i am very much frustrated from naaptol and store 24.

they are fraud and making fool o[censored]s.

i want my money back. please solve my problem.

RAVI SHARMA
order no. 820677
email :- [protected]@yahoo.com
M. [protected]
#49, huda-18, yamuna nagar
haryana

I saw a paper ad in Times of India during end of October displaying an @pad notebook. I ordered for the product and paid Rs.10199/- through credit card 30th October 2010. Later I was told to scan the card and send the copy. I sent the same too. I received an sms from Naaptol confirming on the dispatch of the product and will be at my doorstep within 5 days.

Now till date I have no response from Naaptol.com. I have been constantly calling Naaptol.com and the shipper Aramex.com. Both of these companies are highly unprofessional and there is nothing I expect from these guys further. No one is interested to give a return call with the status of the shipment.

On every call they give me a 1 week wait period and now today I called for a committed status or opt for a refund. And to my surprise the refund is a procedure of 15 days. These guys are just holding money and earning interest on it. Thats why they urge to buy through a credit card and also offers you a free gift if you go for it.

I warn everyone to always opt for doorstep delivery with these guys if at all you really want to buy anything. In my case I am just looking at a solution to this deal.

I HAVE BOOKED FOR ONLINE PURCHASE OF BLACKCHERRY MOBILE,BL8000 ON 17AUG 2010 THROUGHNAAPTOL.COM,ORDER NO.670659 &PAID THE AMOUNT OF RS.3199/-(THREE THOUSAND ONE HUNDRED NINETY NINE ONLY) SAME DAY THROUGH HDFC DEBIT CARD NET BANKING.AFTERWARDS THEY HAVE NOT DELIVERED THE PRODUCT BY GIVING THE EXCUSE THAT MY RESIDENCE IS OUT OF THEIR COURIER SERVICE AREA.THEN I REQUESTED THEM TO REFUND & CREDIT MY AMOUNT OF RS.3199/- IN MY ACCOUNT ONLINE.THEY KEPT ME ASSURING OF REFUND,BUT AFTER GIVING 4-5 REMINDERS & COMPLAINTS TO THEIR CUSTOMER CARE,(COMPLAINT NO.271466), TILL DATE THEY HAVE NOT TAKEN ANY ACTION TO REFUND MY MONEY.
PLEASE HELP-RAMBHA SHARMA.

hello sir, i am Sanjay Kulkarni from Pune (Maharashtra).i purchased a 16 gb spy pen camera drive from naptol.com. my order no was:-748573 for this product in naptol .com.but when i received the product it was faulty piece by default.so i call to naptol.com's customer care.:-[protected].& take address where to send the product.so after that i send the product to the vendor which is based on Hyderabad. i sent the product from blue dart couriers service the awb no of couriers is:- [protected] dated 01.10.2010

I call may be more then 10 times to the customer care of the naptol.com in above mention no.always customer care executive said that we will try our best to as soon as possible u will get your product just wait 7 to 10 days.
the some name of that customer care executive are :-miss Reshma, Mr Rajesh,miss Bhagyashree , Mr.Sayyad and lot more.i already called 2-3 times just in one day same answer they gave me.

So i want that they send the product as soon as possible fast & i want my money also back. due to the suffer from last 1 and 1/2 month. The product cost is :- rs 1599 & shipping cost 150 so total 1750/- i paid. so please sir help me to release my product and my money also. so they realize that the customer's satisfaction is main in online shoppe. but the naptol.com haven't address because it is online shoppe.so the officer said that first u concern the company by mail n send the mail & take that copy with u.so we can proceed for further but now i want my money also back & i want product also
because i suffer lot & more then Rs.300.00 i spent for talking with naptol.com's customer care.so i hope u help me but please sir i hope i got the product right time free of cost.if you want my help for this case
my address with my phone no: Mr.Sanjay D.Kulkarni, 508/2897, Sant Tukaram Nagar, Pimpri, Pune- 411018, Mobile No [protected], [protected]

Respected Sir,
I am Sajeesh K a serving soldier now posted at Delhi. On 14 Oct 2010 I have booked Wespro Q 5000 smart QWERTY dual SIM mobile and Wespro DV 138 3.1 Mega Pixel digital camcoder through Naptol. The order number is 878085. On 27 Oct 2010 a parcel was reached at my post office (Pinarayi, Dist Kannur, State Kerala). My brother paid a sum of Rs 4199/- and receive the parcel. After opened the parel it was found that the box is empty. Soon my brother informed to me that the box is empty. At that time I contact with the Naptol agents through telephone. They said to me that to launch a complaint against it. I launched a complaint at Naptol and the complaint number is 332326.
After repeated reminders through telephone there was no action has been taken from the company. At last they said to me that to send back the empty box to Wespro Co-Op. As per their instructions I send back the empty box to Wespro Co-Op Mumbai through professional courier. But they did not accept the courier and send it back. Now they can’t take any action on the above subject and I loss my money which was I get during my 24hrs tough duty.

In view of the above you are requested to take a strict action against the company. I have already spends lots of money to getting the product. But it take my valuable time and money. So you are requested to take a favorable action please. The contact number of the company are [protected], [protected] and the customer care number is [protected]. (My phone number is [protected])

Dear sir,
The order no.900867 was cancelled and replaced by order no.900948 for car multimedia player as the speakers were smaller in size.
This was done minutes after the first order was placed and after confirmation that the previous order stood cancelled. The product against second order was delivered on 27.,10.10. Now today the parcel against cancelled order has also been delivered and accepted by my daughter against payment of Rs.2299/-.

The co is refusing to listen to me and telling that we donot have the policy to receive back the sealed parcel once it is delivered.

AKSHARMA
TEM[protected]. email.[protected]@gmail.com

COMPLAIN LETTER TO NAAPTOL
HIREN LAKHANI
Order no.:543080
Order Date:02/07/2010
Product Name: Boss e phone 3300
Dear Sir,
I have big complain to Naaptol and the company (NAAPTOL), my problem is that I purchased a cell phone (Boss e phone 3300) on 06/07/2010 and I received a different model (Boss e phone 3300+) which has no facilities as I want.
Boss e phone 3300 is proper for me and because of that I ordered it but by the big mistake of your company I received other model which is not my order.
Boss e phone 3300 has good facilities like 1.3 Megapixels camera(Camera result is very very bad), Contact groups, and other much, besides that Boss e phone 3300+ which I received has no facilities like all this.
One more thing when I received my order, already it touch screen was not worked, I posted back to Naaptol and I was received it after 9 days. It was very big mistake from Naaptol. After I received my order back after 9 to 10 days once again I received other Model which I never ordered.
I have knew all about it after reading booklet in the mobile box and searching on internet and when I called to Naaptol chargeable customer care, its executive replied very rudely and no good reply.
So after all that all mistake done by Naaptol and it became me foolish,Naaptol is cheater company. I want my original order which I ordered Boss e phone 3300. Boss e phone 3300+ is very cheap(Rs.2500) and I paid Rs.4200 for Boss e phone 3300 and its charger and the keys to write messages are not working. Please suggest me for my problem, I am waiting for your reply.
Please give me suggestion...
HIREN LAKHANI
Mo.[protected]

I have ordered car multimedia player on Naaptol overphone on 08.09.10. The order no. is 741378. I have made the payment Rs. 1699 incuding courier charges through credit card.

On 13.09.10, I received sms and phone call that my order ( car multomedia player ) has been shipped by M/S Armax courier to my home town Lucknow vide air way bill no. [protected] and the same will be delivered with 2/3 days.

Till date I have not received the car multimedia player. Inspte of regular phone call anf follow up I have not received the product. I have Naaptol to cancel my order that also Naaptol.com.

Please help me in this regard.

Dear Sir,

Please refer the mail below. This is to inform you that we have placed an order with Naaptol Online Shopping Pvt.Ltd.(herein thereafter referred to as 'Naaptol'or 'The Company')) based on the advertisement given by the company in the newspaper 'The Times Of India - New Delhi' Saturday, 16/10/2010 on page no.28 for WESPRO Mini Laptop with WIFI Connectivity (warranty 1 year). Based on the advertisement I had placed an order with the company through a purchase order No.886904 dated 16/10/2010 at 18.10 pm for buying a Mini Laptop of Wespro.

But this is to inform you that the product delivered to us is of SIGMA with a warranty of six months. We have a persistent discussion with their executives but no satisfactory response has been received from their side.

At the last we are writing this mail to you inorder to get the justice.

Your immediate help is required to resolve the matter.

Best Regards
Subhash Arora
Mob:[protected]


Dear Manu Aggarwal,

This is in relation to the mail below. This is with reference to my telecon with your executive Mr. Vijay at 1.40 pm dated 24/10/2010. It has been confirmed by him that the order placed by the customer is of WESPRO and not SIGMA.

Futher, per discussion with your another executive Mr. Pappu Mehta yesterday, he informed that we have placed an order for SIGMA.

Could you please confirm whose statement is more trustworthy. Please note that we have placed an order for WESPRO and not SIGMA. We are facing acute inconvenience and we have already invested much time in co-ordinating with your executives.

The matter is of grave concern and you are requested to please look into the matter seriously inorder to prune the risk of any legal consequences and maintain fruitful customer relationship.

Best Regards

--- On Sat, 23/10/10, Amit Arora <[protected]@yahoo.com> wrote:

From: Amit Arora <[protected]@yahoo.com>
Subject: Purchase Order No.[protected]URGENT
To: [protected]@naaptol.com
Date: Saturday, 23 October, 2010, 5:46 PM

Dear Manu Aggarwal,

At the outset I would like to inform your Company Naaptol Online Shopping Pvt.Ltd.(herein thereafter referred to as 'Naaptol'or 'The Company')) had given an advertisement in the newspaper 'The Times Of India - New Delhi' Saturday, 16/10/2010 on page no.28 for WESPRO Mini Laptop with WIFI Connectivity . Based on the advertisement my father Mr. Subhash Arora had placed an order with the company through a purchase order No.886904 dated 16/10/2010 at 18.10 pm for buying a Mini Laptop of Wespro.

In this regard, I would like to inform you that the product was delivered to us through courier on 23/10/2010 in a box with No marking on it about the specifications of the product. On opening the box, it was very painful to noticed that the product that was ordered on the basis of the company's aforesaid advertisement was not the same. The laptop ordered for WESPRO brand but we have been delivered the laptop of SIGMA brand.

On sharing the same with the company's executive Mr. Atul Sharad and Mr. Pappu Mehta on 23/10/2010 and after persistent request to them for the replacement of the product they showed no proactive initiative in listening the consumer complaint and showed no sign of help towards the customer .

Further, this is to inform you that we have already invested much time in communicating with your executives but all went in vain.

Therefore, at the last we are writing this mail to you and your immediate help in this regard is required inorder to mitigate the risk of any legal consequences.

In case of any further clarifications, we would be glad to share the same with you.

Awaits your earliest reply.

Kind Regards
Amit and Neha Arora
Bcom(Hons), C.A.,C.S., L.L.B
Mob. [protected]

I Prabhu Singh Rathod ordered a TCL DV 552 12MP Digital Camcorder vide order No. 678481 dated 20.08.2010 and get delievered a defective piece on 25.08.2010 after paying a sum of Rs. 4199.00 only. I talked to NAPTOL and returned that defective piece to SRP Enterprises Pvt. Ltd., 12/A Gazdar House, 629/A 1st Floor J Shanker Road, Kalbadevi, Mumbai-400002 on 4.10.2010 as per advise. After this I called several times to NAPTOL on [protected] but every time callcenter person told me that your camcorder is being send and will reach to you within three four days. But it is a matter of great regret that I get nothing. Now as more than one month has been wasted by NAPTOL, I not need such deels if they send another defective piece it will take six months to replace it and all guarantee liabilities seiges. Now I want only my hard earned MONEY back. Please do needful.
Thanking you.
Yours Faithfully,
Prabhu Singh Rathod
Quarter No.2, Irrigation Colony,Kankroli,
District- Rajsamand
PIN 313324
EMail: [protected]@yahoo.co.in

This is to complain that I purchased a video camera from NAAPTOL the quality out put was very poor and the camera was so poor . I returned the same with in two days from the same to the address told by the company executive and same reached them on 01.09.10 , I gave request for refund and I was promised to receive money with in a week but even after number of reminders no money is refunded .I wan to make complain and endorse a case against the firm as being cheated

Dr.Harshit Sinha
[protected]

I have purchased car Stereo with USB player from NAAP TOL ONLINE SHOPPING as published in Dainik Jagaran & Hindustan by Placing Order , the order No. 321625. After receiving the product within 15 days it failed . The same was returned to the address given bu NAAP TOL ONLINE SHOPPING to Haeidas Market Hyderabad by courier BLUE DART . Airways Bill No [protected] dated 15.06.10. Blue Dart has delivered to address and also given email for the receipt, the same was forwarded to NAAP TOL. After calling 4 times to customer service and sending two mails , till date the product is not returned after repair / replacement.
NAAP TOL Online shopping is now intensly not returning which was failed in warranty period of six months.

I made online order for a DVD player and mobile phone for RS 3990/- +250/- shipping charger my order no
was749936dt[protected] After paying full amount when I opened packet I was shocked to find a DVD with
broken body kindly register my complaint and arrang for full refund of my amount I have courriered whole
packet to the naaptol co from where it was dispatched to me . Bhag singh sekhon 91-c Rishi Nagar
Ludhiana Punjab This naap tol co is located in Bombay Address of co is .,418 BUILDING NO,2 Sector
1,Millenmium Business Park,Mahape, NAVI MUMBAI-400710 Kindly look into my complaint Thanking you

Dear sir,
i send this mail 2nd time . as a orderd a kids laptop from the Naptol. The Mrp Tag on the product is 321Rs and another walki talky with Mrp tag 122. and a small watch of rates 20. Total cost of all product is Not more the 500rs. and Naaptol sell me this chep product in 1700 rs . i daily concernd with Naaptol customere care but they do not able to help me . and they will do not able to give any solution regarding my problem. so i request u to plz do the needfull from ur side.i have aal profs regarding my problem.
regards &thanks
Anil Thakur
[protected]