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Naaptol Online Shopping Complaints & Reviews

3.1
Updated: Jun 23, 2025
Complaints 2336
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1406
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Naaptol Online Shopping reviews & complaints page 15

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A
Aswathy C
Feb 2, 2021
Resolved
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Resolved

I received a letter with scratch card stating there is a lucky draw happening. Once you scratch the card sms the number and provide your bank details .
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol
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    V
    Vasudhakerkar
    from Virār, Maharashtra
    Feb 1, 2021
    Resolved
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    Resolved

    Address: vasai west

    I recieved a letter from naaptol that states I'm the winner of Rs.7, 50, 000/- along with a scratch card. They demanded my bank a/c no.and bank details With aadhar card n pan details.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Dear Customer,

    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
    [protected]@Naaptol
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      M
      Mangesh Kanhere
      from Aurangabad, Maharashtra
      Jan 24, 2021
      Resolved
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      Resolved

      I got a letter in that they mentioned I won 7.5 lakh for that they need bank details and request to pay initial charges.

      They have shared whatsApp number to share lucky draw code as well

      Please take an appropriate action against them.
      Aug 6, 2021
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      Dear Customer,

      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
      [protected]@Naaptol
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        D
        Diya Ann
        from Bengaluru, Karnataka
        Jan 20, 2021
        Resolved
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        Resolved

        My order id is 74988917. Bought on 10.1.21. It got automatically cancelled on 14.1.21. After repeated calls, they gave one excuse after another until I posted my complaint here and got a call from Naaptol saying it's because my area is not serviceable. He also said my refund will reach my account in 72 hrs. Now 7 days are over, no refund. Calling customer care is waste of time.
        This was my first order that I booked on Naaptol. Now you have lost one customer because of your very poor customer services and coordination.
        Aug 5, 2021
        Complaint marked as Resolved 
        Naaptol Online Shopping customer support has been notified about the posted complaint.
        Verified Support
        Jan 20, 2021
        Naaptol Online Shopping Customer Care's response
        Dear Customer,

        Apologies from Naaptol!
        With reference to your complaint for order no.74988917, we would like to inform you that REFUND has already been done and the same will be reflected into your Account within 2-3 business days.

        Request your patience in the interim.
        [protected]@Naaptol
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          R
          Rajeshen
          from Chennai, Tamil Nadu
          Jan 20, 2021
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          Address: Kolkata

          I received a letter in the name of NAAPTOL ONLINE SHOPPING PVT LTD, Kolkata regarding lucky draw contest in connection with 11 th anniversary. I attach here with photos of the letter and scratch card and I received PAN and Aadhaar details of the customer care person. Kindly suggest me about the same.
          +3 photos
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Dear Customer,

          We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

          That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

          It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
          [protected]@Naaptol
          card and I received PAN and Aadhaar details of the customer care person. Kindly suggest me about the same
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            S
            Saidarao Inumella
            from Delhi, Delhi
            Jan 19, 2021
            Resolved
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            Resolved

            Address: Rani bagh, pita puram, delhi, 110034

            I have got a letter and scratch card winning 12 lacks twice to my address by having phone numbers [protected] they have taken 60000 rupess from me as gst tax nad processing fees so please do justice to me

            Regards
            I. Venkateswarlu
            [protected], [protected]
            [protected]@gmail.com
            +3 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            Dear Customer,

            We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
            [protected]@Naaptol
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              P
              Poorna Chandra Rao Boppana
              from Madugula, Andhra Pradesh
              Jan 19, 2021
              Resolved
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              Resolved

              Address: NAAPTOL ONLINE SHOPPING PVT LTD, VIKAS ROYAL ARCADE, SAINT NAGAR ,DELHI, RANI BAGH , PITAM PURA DELHI-110034
              Website: www.naaptol.gifts

              This is b.Poorna chandra rao we got one scratch coupon on your company name through speed post recieved on 19.01.21 . Scratch card and letter also. Letter itself having your campany web site. And tollfree no. Etc. And down side asking about our details a/c no.And pan no./ addar no. For this is redamtion of winning price which has been on scratch card . By mistake we sent our bank a/c details etc. But reprasantative of company said that 12000/- have to pay for reedem of winning ammount. Can we know about this information is fake or original.
              Aug 9, 2021
              Complaint marked as Resolved 
              Naaptol Online Shopping customer support has been notified about the posted complaint.
              Verified Support
              Jan 20, 2021
              Naaptol Online Shopping Customer Care's response
              Dear Customer,

              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
              [protected]@Naaptol
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                A
                Apurva Nigam
                from Mumbai, Maharashtra
                Jan 19, 2021
                Resolved
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                Resolved

                I am a customer of naaptol. The address mentioned and shared with them have been shared with many third parties. I have got 2 letters in which the naptol was written and the details have been given in such a way that anyone can fall into such kind of traps. The address has been shared by then due to which the letters are reaching to me easily without any inconvenience and sharing my address and details is a violation to my right to privacy. This can definitely lead to some bad results if not stopped because this kind of incident has never happened with me when I have shopped through different other applications including the Amazon, flipkart etc.
                Bhavana Nigam
                +1 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Naaptol Online Shopping customer support has been notified about the posted complaint.
                Verified Support
                Jan 20, 2021
                Naaptol Online Shopping Customer Care's response
                Dear Customer,

                We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                [protected]@Naaptol
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                  D
                  Diya Ann
                  from Bengaluru, Karnataka
                  Jan 14, 2021
                  Resolved
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                  Resolved

                  I placed my order on 10th Jan 2021, My order Id is 74988917. My order never got confirmed but 2498/- was debited from my account.
                  On 14 th Jan 2021, the order got automatically cancelled. I called up [protected] regarding my situation and they were clueless. So they placed my order again with new ID 75136947 and said product will arrive in 24 hrs. New order ID did not reflect on my naaptol mobile app.but it came by sms asking me to pay the amount again. I called them up again and they kept on cutting my calls, gave me another phone number [protected] as they didn't speak well in English, and I talked to around 8 to 9 persons and they kept cutting my calls.
                  My amount was not refunded and asking me to pay again. Worst sort of customer care centre.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 14, 2021
                  Naaptol Online Shopping Customer Care's response
                  Hi,
                  Apologies from Naaptol!
                  Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                  [protected]@Naaptol
                  With respect to the above complaint, it's been 5 days and I have not got my refund 2498/- .When I call customer care, they don't have an answer and they say someone else from Naaptol will call.
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                    M
                    Maneesh King
                    from Bengaluru, Karnataka
                    Jan 13, 2021
                    Resolved
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                    Resolved

                    Address: Kanyakumari

                    I have received a gift voucher from nastik tamilnadu it is fraud or true
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                    Dear Customer,

                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                    [protected]@Naaptol
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                      D
                      Dinesh1611
                      from Delhi, Delhi
                      Jan 9, 2021
                      Resolved
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                      I'm Anjaneyulu I got a letter from naaptol that I have won the lucky scratch card winner of worth 1200000 rupees. So I have called them they told me to send bank account details. Then I have send them my details. They called me and they told me to pay 2% tax of rupees 24000. I have paid them the amount through phonepe. Again they me and said that again you have to pay 4% tax of rupees 48000. Then I have got a doubt on them. They send the picture of the cheque that is on hold so I want to clarify it.
                      +2 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                      Jan 09, 2021
                      Updated by Dinesh1611
                      I have received a image of cheque from them and they told me if you pay the 4% tax of rupees 48000 then my cheque will be approved it seems

                      Verified Support
                      Jan 09, 2021
                      Naaptol Online Shopping Customer Care's response
                      Dear Customer,

                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                      [protected]@Naaptol
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                        D
                        Dinesh1611
                        from Delhi, Delhi
                        Jan 9, 2021
                        Resolved
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                        Resolved

                        I'm Anjaneyulu I have got a letter from naaptol that I have won the lucky scratch card of worth 1200000 rupees. So I have called them they told me to send bank account details. Then I have send them my details. Again I received a call from them and they told me to pay 2% tax of rupees 24000 rupees to them. So then I have paid them the 24000 rupees. So again I have received call from they told me to to pay again 4% tax of rupees 48000. Then I have got doubt on them. I have a image of cheque from them and they that my cheque was on hold.
                        +2 photos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 09, 2021
                        Naaptol Online Shopping Customer Care's response
                        Dear Customer,

                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                        Further request you to share the complete details which you have received from fraudsters at backoffice.[protected]@naaptol.com so that we can investigate further.
                        [protected]@Naaptol
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                          S
                          simlim
                          Jan 6, 2021
                          Resolved
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                          Resolved

                          Address: N.V.SIVA PRASAD, FLAT NO.102, KANYAKA TOWERS, KOTHAPET, SEELAMVARI STREET, GUNTUR -522 001

                          I have telephoned to [protected] from [protected] and asked to book the above product. The phone attendant has asked me to demand Rs.101/- towards shipping charges. My family members and friends also purchased so many items. I requested him to book order without shipping charges. He refused to do it. Then I requested him to give chance/connection to concerned SUPERVISOR to whom I want to request for accepting the order without shipping charges. He refused to give the connection with arrogant voice. This is the atmosphere prevailing at your end. I felt so much. This is the first time which I faced. This is happened at 6.55 PM today. Please treat the matter as important and do the justice. Your favourable action will be very much awaited.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Naaptol Online Shopping customer support has been notified about the posted complaint.
                          Hi,
                          Apologies from Naaptol!
                          Request you to kindly share your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                          [protected]@Naaptol
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                            P
                            prashant.l kunbi
                            from Powai, Maharashtra
                            Jan 5, 2021
                            Resolved
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                            Resolved

                            12th Anniversary Celebration Lucky Draw Coupon
                            plss Check Coupon

                            plss Send Mail

                            prashant.[protected]@gmail.com
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Naaptol Online Shopping customer support has been notified about the posted complaint.
                            Dear Customer,

                            We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                            [protected]@Naaptol
                            Dear Customer,

                            We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                            [protected]@Naaptol
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                              V
                              Vick Thakur
                              Dec 30, 2020
                              Resolved
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                              Resolved

                              We have received a scratch card along with the letter where we have won 7.5lakh. This is clearly a scam and what concerns us is that our information which was shared with Naaptol has been leaked to third party scammers. We have lost trust in naaptol. request the firm to take stringent action.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Naaptol Online Shopping customer support has been notified about the posted complaint.
                              Dear Customer,

                              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                              [protected]@Naaptol
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                                S
                                Shital Gawade
                                Dec 28, 2020
                                Resolved
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                                Resolved

                                I got a letter, saying that on their 11th anniversary the company has organised lucky draw contest, if you try to call on that telephone number, they say to pay 20, 000 tax first to get prize.it's total fraud, kindly took into this matter.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Naaptol Online Shopping customer support has been notified about the posted complaint.
                                Dear Customer,

                                We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                [protected]@Naaptol
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                                  R
                                  Rahul Hindustani
                                  Dec 23, 2020
                                  Resolved
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                                  Resolved

                                  Address: Naaptol

                                  Product is made of poor quality steel, substandard and cheap which I bought 1999+399(Shipping charge). Since naaptol not supporting refunding I am compelled to keep this worst product with me. Planning to use give my kids as a toy. Naaptol utter fake
                                  +1 photos
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                                  Hi,
                                  Apologies from Naaptol!
                                  Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                                  [protected]@Naaptol
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                                    S
                                    Sumit Honamore
                                    Dec 20, 2020
                                    Resolved
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                                    Resolved

                                    He said me you won the 1st prize XUV 500 car
                                    And he said you want cash or car, I said cash and he tell me to pay 14, 900 rupees to pay me
                                    And I pay and he said you are 16 years old CENTRAL GOVERNMENT want money 34, 000 rupees you pay and he said you won 14, 90, 000 but he not send the money and I call he using dirty words
                                    Sir please help me he took my money 14, 900
                                    🙏🙏🙏🙏🙏🙏🙏🙏

                                    He call me this number
                                    Akash y : [protected]
                                    Help line number : [protected]
                                    Mr P Ravi :[protected]
                                    +3 photos
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 20, 2020
                                    Naaptol Online Shopping Customer Care's response
                                    Dear Customer,

                                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                                    Further request you to share the complete details which you have received from fraudsters at backoffice.[protected]@naaptol.com so that we can investigate further.
                                    [protected]@Naaptol
                                    [protected]@Naaptol
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                                      M
                                      mkgowda8055
                                      Dec 19, 2020
                                      Resolved
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                                      Resolved

                                      Address: city tower complex , Sasthala Lane Atgarah, New tower ,Kolkata , west BENGAL 700052

                                      I got a lucky Voucher regarding a gift hamper fore 10th year anniversary off Naaptol .and won 1st prize as XUV 500.
                                      contact details of scammer.
                                      SAGAR K
                                      [protected]
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                      [protected]@Naaptol
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                                        H
                                        from Hyderabad, Telangana
                                        Dec 18, 2020
                                        Resolved
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                                        Resolved

                                        Address: PEDDAMA NAGAR, SITE-3, BOABANDA

                                        Yesterday i.e 17/12/20 i recieved a letter from naaptol online shopping pvt. ltd. It contains the information about 11th anniversary celebration, LUCKY DRAW and they sent me a scratch card attached with it. After opening the scratch card, i got 6, 50, 000 and a coupon code, there written sms coupon code to [protected].
                                        is it real or
                                        +3 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                        [protected]@Naaptol
                                        Dear Customer,

                                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                        [protected]@Naaptol
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