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Naaptol Online Shopping Complaints & Reviews

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3.1
Updated: Jun 23, 2025
Complaints 2336
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1406
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Good! Naaptol Online Shopping values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Naaptol Online Shopping step up their efforts to fully resolve all complaints 👍
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Naaptol Online Shopping reviews & complaints page 18

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H
Hardizen
Sep 30, 2020
Resolved
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On 30/09/2020, i had received letter & one coupon Code from naaptol.com in the name of my father, coupon is about a redemption code inside with scratch cover, when i scratched the coupon it was mentioned "you won - ₹12lacs.
The letter mentoring about the SL NO-E398966 asked me to fill the form with all the account details and send it to WhatsApp number [protected].
Later I searched About naaptol coupon in Google and found about the fraud of the money using the name naaptol
+2 photos
Aug 12, 2021
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2020
Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol
View replies
Hello sir your sending message not the perminent solution to those problems.drag those eee find them immediately.file a police complaint for CYBER CRIME department
no one cheat
Reply
Sir, lucky draw's are sending through speed post's.please be aware take the photo of that speed post delivered person.find out track the speed post come in place
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    N
    Nigesh21
    Sep 28, 2020
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    Website: www.naaptol.com

    I have ordered 41 pcs multipurpose tool set from naaptol.

    The products they show on t. V. & what they actually deliver are totally different. The product quality is not up to mark and not in usable condition. Because of poor quality, it is unable to perform the task which it is intended to. Then, i called customer care for a refund & they refused by saying refund is not possible & asked me to purchase another item by issuing a 6 months validity voucher.

    In this way, they grab the hard-earned money of their customers, by selling low-quality items mostly. Either the customers are bound to purchase against their will to take out their seized money or else naaptol will consume this amount.

    Business wise unethical & misleading company. Kindly address to my issue and take strict action against naaptol on this unethical practice towards the consumers.

    I need cash back as a resolution to this issue.
    +1 photos
    Aug 10, 2021
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Verified Support
    Sep 28, 2020
    Naaptol Online Shopping Customer Care's response     Hi,
    Apologies from Naaptol!
    Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
    [protected]@Naaptol
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      G
      GOBINATH T
      Sep 27, 2020
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      Hi i'm mk. Priyanka gobinath... I received a naaptol gift voucher for10th anniversary celebration.. And i was selected as a lucky winner... I want to known whether it was fraud or right one... Plz help
      +2 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
      [protected]@Naaptol
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        S
        simha murthy
        Sep 26, 2020
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        Address: Naaptol Executive number : 9836055247

        Rayudu nageswara rao, your account no xxxxxxxxxxx0858 have been on hold of 12, 00, 000.00 due to saving account. Please pay refundable security deposit 71, 200.00 for current account charge. Thanks and regards.
        +1 photos
        Naaptol Online Shopping customer support has been notified about the posted complaint.
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        Dear Customer,

        We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
        [protected]@Naaptol
        Reply
        chinni r's reply, Oct 5, 2020
        Those ### bank a/c try to catch him STATE BANK OF INDIA
        RAKI SARKAR
        A/C-35858982480
        BRANCH-CHANDPARA
        IFSC CODE-SBIN0006046
        Sir any one using your company name to doing fraud/cheating activities immediately catch those ###.your company will reputed otherwise those ### do the same
        Reply
        Dear naaptol customer RAYUDU NAGESWARA RAO registered successfully . Please pay the 1% tax INR 12, 000.00 and claim your gift amount INR 12, 000, 00.00 THANKING YOU RESERVE BANK OF INDIA.RBI SAY messages come in my phone.how to send those fraudsters

        naaptol executive call and send money to taxes and refundable amount messages - Comment #3745166 - Image #0
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          M
          mercymini
          Sep 24, 2020
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          Today i have received with scratch & win coupon along with a description letter saying that i have won xuv500 car as the part of the 11th anniversary celebration of naaptol online shopping service pvt. Ltd. The registered speed post saying that i have to contact the given number to redeem the bagged price and to pay the 4%tax in advance after making a call to the help line number of mr. Vikram (Cro officer [protected], [protected]. Address given in the said offer letter and the sender address of the cover different.

          Sender address given in the reg. Letter:
          Naaptol online shopping pvt. 2nf floor, swasthi, vip road, tegharia, kolkata, west bangal - 700059. So kindly replay me what should in do.

          They asked me to share aadhar pic for verification through what's app so i have sent to them does it create any problem to me?
          Aug 12, 2021
          Complaint marked as Resolved 
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Verified Support
          Sep 26, 2020
          Naaptol Online Shopping Customer Care's response           Dear Customer,

          We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

          That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

          It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
          [protected]@Naaptol
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            V
            Vijay012
            Sep 24, 2020
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            Address: Patiya chakarpur khatima udham Singh nagar, Uttarakhand

            Naaptol sent me utensils which were not as shown in the and they are not giving the money back everytime i call them they say we will pick back up the product in 24hrs and refund but 1month passed but they have even not collected back the product and doing fraud with everyone by showing shiny utensils on tv and sending small utensils which is played used by children
            Aug 6, 2021
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            View replies
            Hi,
            Apologies from Naaptol!
            Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
            [protected]@Naaptol
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              A
              Adv Sampath Rekha
              Sep 23, 2020
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              Address: Nastily mumbai

              Provided fake lottery ticket
              Aug 7, 2021
              Complaint marked as Resolved 
              Naaptol Online Shopping customer support has been notified about the posted complaint.
              Verified Support
              Sep 24, 2020
              Naaptol Online Shopping Customer Care's response               Dear Customer,

              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
              [protected]@Naaptol
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                R
                rkgaya93
                Sep 19, 2020
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                Address: Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West, Thane, Maharashtra 400607

                I have ordered the jewelery from the naaptol website which i received on 23rd may which is defected (Attached snap) also it costs me 999rs. So i have raised my complaint and the product got picked up on 24th may.
                Then i received a wrong product on 31st may which is some plastic products which i didnt order at all. Then i raised my complaint and they again came and pick my product on july 07. (See attached)
                After that i did not receive the right product. I contacted the customer care many times but they often telling their superior will call you. But if they call also they did not respond to my issue properly. They told they ll give refund voucher that also they did not give. Now finally they saying that your complaint got closed because of late complaint.
                Please i beg you to look into this and get my money back.
                Also attached chat videos for your reference.
                +4 photos
                +1 videos
                Aug 12, 2021
                Complaint marked as Resolved 
                Naaptol Online Shopping customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2020
                Naaptol Online Shopping Customer Care's response                 Hi,
                Apologies from Naaptol!
                Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                [protected]@Naaptol
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                  S
                  simha murthy
                  Sep 19, 2020
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                  Address: Naaptol pvt lt dm block,sector v,salt lake city,kolkata
                  Website: Naaptol pvt ltd

                  Rayudu nageswara rao, this is to inform you that your cheque no 529426 of amount thai baht 12, 00, 000.00 has been converted into indian inr 24, 00, 000.00, so it is on hold. You have to clear the charge of foreign remittance fee of rs. 1, 30, 000.00. Please clear the charge. Reserve bank of india.
                  +3 photos
                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                  That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                  It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                  [protected]@Naaptol
                  Reply
                  chinni r's reply, Oct 5, 2020
                  You are sending these type of messages are not the perminent solution.you are company reputation fall down.try to catch those scoundrels and file a case against those ###.NAAPTOL PVT LTD
                  Phone Pay
                  No. 7044411518
                  STATE BANK OF INDIA
                  PROSEN MAJUMDER
                  A/C-35799693507
                  BRANCH-THAKURNAGAR
                  IFSC CODE-SBIN0010419
                  STATE BANK OF INDIA
                  RAKI SARKAR
                  A/C-35858982480
                  BRANCH-CHANDPARA
                  IFSC CODE-SBIN0006046
                  This is the one of the scoundrel photo
                  Reply
                  This is the one of the scoundrel photo
                  Reply
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                    Ç
                    Çhocolâte ßoy Rahul
                    Sep 17, 2020
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                    Address: 4rh Floor,sigma IT park,TTC INDUSTRIAL Plot no: 203,204,Rabale Navi Mumbai 400701

                    I have received a letter along with a scratch card saying that naaptol is celebrating its 11th anniversary and providing random coupon cards/scratch cards to its selected customers. On scratching the card, it indicated that i won mahindra xuv500 and was provided with a number to call and send certain documents. Later i was asked to pay 25600/- if i have to claim a car or otherwise 14600/- if i close to encash my price.
                    "mr. Pasupala thirumala sudhakar congratulations for winning"mahindra xuv500"your documents have been verified successfully by our company. For further details contact mr. Chandhan kumar :mobile - [protected] thanks & regards naaptol"
                    +2 photos
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 18, 2020
                    Naaptol Online Shopping Customer Care's response                     Dear Customer,

                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                    [protected]@Naaptol
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                      A
                      ashok dheda
                      Sep 15, 2020
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                      Address: Mumbai

                      Dear naaptol team,

                      Where is my order???

                      Saturday day call received in your end & sayed that 24 hours of deliver your products but yet we have not received so plz confirm us whare is sending,

                      Spacial introduction send you your delivery boy 10 pm to 6 am,

                      Thanks & regards by
                      Ashok b maheshwari
                      Mo :- [protected]
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                      View replies
                      Hi,
                      Apologies from Naaptol!
                      Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                      [protected]@Naaptol
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                        D
                        Darshangowda8050
                        Sep 11, 2020
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                        I have received a letter and a coupon stating that I am the lucky winner of Naaptol anniversary so please confirm whether it is fake by seeing these photos
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                        [protected]@Naaptol
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                          L
                          Lakshita and Aishwarya Rai
                          Sep 11, 2020
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                          Resolved

                          Address: JITPL TOWNSHIP ROAD, DERANG

                          My order no[protected] and complain no[protected] has been registered with you 13 days back but till date naaptol has not responded and not refunded my money-2398/- . I once again request you to kindly refund my money. If my money is not refunded then i will move to the consumer court for cheating the consumer.

                          Regards
                          mohan roy
                          [protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Naaptol Online Shopping customer support has been notified about the posted complaint.
                          View replies
                          Hi,
                          Apologies from Naaptol!
                          Please help us with order details at backoffice.[protected]@naaptol.com or reach us through whatsapp on [protected].
                          Have a nice day!
                          [protected]@Naaptol
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                            S
                            Someshwar Guduru
                            Sep 10, 2020
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                            Address: Hyderabad
                            Website: Napthol

                            I purchased life daps tab in napthol but it is not working please replace it please sir
                            It has broken I nearly 2 months was trying to call customers care which number was gave by napthol .it not connecting its it's saying not in service. I have spent my schalarship money on it .please take this .and kindly solve the problem. I want to exchange it or repay my amount.
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Naaptol Online Shopping customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 11, 2020
                            Naaptol Online Shopping Customer Care's response                             Hi,
                            Apologies from Naaptol!
                            Please help us with order details at backoffice.[protected]@naaptol.com or reach us through whatsapp on [protected].
                            Have a nice day!
                            [protected]@Naaptol
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                              Adi bandi
                              Sep 5, 2020
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                              Address: Guntur

                              I have received a courier from the naaptol and a scratch card of 12l. Can you please confirm whether it is truth or fake
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Naaptol Online Shopping customer support has been notified about the posted complaint.
                              Sep 05, 2020
                              Updated by Adi bandi                               Kindly confirm
                              View replies
                              Dear Customer,

                              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                              [protected]@Naaptol
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                                B
                                Bhargav Bujji
                                Sep 4, 2020
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                                I got a letter regarding Naaptol birthday celebrations. In that letter I received one coupon and scratched that coupon It Worth's 1200000 rs. Also asking to submit my bank details. I deeply believe it's completely fraudulent and also fake. Please take any action against those fraudsters.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Naaptol Online Shopping customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                [protected]@Naaptol
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                                  R
                                  RAVI SHANKAR903400
                                  Aug 25, 2020
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                                  Mene 1499 rupees ka product order kiya tha or hume product pasand nhi aaya toh hamne return request kari usi din jis din order delivered hua hamre ghar. Usk baad 21august ko pickup boy product vapis le gya or usk baad mene apne 1500 rupees refund lene k liye 1 din baad call kiya toh naaptol walo ne kaha ki mujh apko voucher bjh dege hum toh mene voucher k liye mana kiya tha ki mujh account mai chaheye meri 1500 rupees amount toh unhone kaha ki sir do din m apk paas call ayga bank se apko details batani hogi usk bd koi call ni Aya fr mene 24 August ko dobra call ki toh unhone kaha ki naaptol WhatsApp no. Pe bank details send kr do mene sab kar Diya or unhone us time kaha ki 1 din k baad apka balance aa jayga account mai but nahi aya ... please mujh mera refund chaheye 1500 rupees
                                  Order no. 69464560
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,
                                  Apologies from Naaptol!
                                  Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                  [protected]@Naaptol
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                                    Archananv
                                    Aug 25, 2020
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                                    Address: Naaptol

                                    Writing from a village near by Mysore, Karnataka. Our neighbor had bought some products from Naaptol last year. Last month they received a speed post about 12 lakh lucky draw money and these people made her pay around 97, 000 to get the prize money. Even now they r asking her extra amount to get the lucky draw amount. Please note these are village people who have been duped. We have phone no of person who is conversing with her. We can share the details of it. These innocent people have bought products from Naaptol thru TV ads and I don't understand how their contact info is shared to these scamsters? What NAAPTOL IS DOING ABOUT THESE FRAUDSTERS COZ THEY R DEALING UNDER NAAPTOL NAME. We have decided to raise complaint against main Naaptol in consumer court coz our personal details has been shared to fraudsters and they know what products we purchased from Naaptol
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                                    [protected]@Naaptol
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                                      M
                                      Mathur
                                      Aug 22, 2020
                                      Resolved
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                                      Resolved

                                      Hi My Name is Anupam Mathur ph. [protected]

                                      I had ordered a sewing machine almost a month ago. The part was defective and I wanted to return the said product.
                                      Its been a month and I have been calling almost daily.
                                      - Customer Care are rude
                                      - Customer Care Cut the phone as soon as they hear I want to return the product
                                      - Few of the call did go through and they have made false promises of return being done in 24hrs.

                                      Regards,
                                      Anupam Mathur
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 23, 2020
                                      Naaptol Online Shopping Customer Care's response                                       Hi,
                                      Apologies from Naaptol!
                                      Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                      [protected]@Naaptol
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                                        B
                                        B.V.G.KRISHNA
                                        from Ramanayyapeta, Andhra Pradesh
                                        Aug 21, 2020
                                        Resolved
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                                        Resolved

                                        Address: B.V.G.Krishna, Sr.Asst.,Tahsildar Office, I.Polavaram Mandal, E.G.Dist., Andhra Pradesh
                                        Website: [email protected]

                                        I, b. V. G. Krishna, revenue department, east godavari district, andhra pradesh. Naaptol shopping customer. I received registered post 2 times (Two coupons) naaptol lucky draw contest coupons. You win rs 12, 00, 000/- in 2 times total amount is rs.25, 00, 000/-. The naaptol company fraud coupons send to me. Please take serious strict action to the naaptol company.
                                        +3 photos
                                        Aug 11, 2021
                                        Complaint marked as Resolved 
                                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 21, 2020
                                        Naaptol Online Shopping Customer Care's response                                         Hi,
                                        The documents (letter and scratch card) received by you are completely fake and no such prize distribution has being organized by Naaptol Company for its customers.

                                        It is strictly advised to you do not deposit any kind of money in the fraudsters account or do not provide them with any of your personal or financial details.
                                        [protected]@Naaptol
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