Naaptol Online Shopping Complaints & Reviews

My mother got one post from naaptol company by indian post for 8, 50, 000 rupees lucky draw. Post had one from and one scratch card and in the form they gave phone no. [protected]. On this no. He told me to send the filled form. Then he told to process the winning money you have to send 8500 (Gst registration)+17500 (Non clearance of central govt surcharge) +25500 (Non clearance of noc & lpc surcharge) in naaptol pvt ltd (Rajdeep chakraborty)
Ac-[protected] ifsc code-sbin0000053. And after sending money i got fake documents and sms in the name of rib and gst as acknowledge. I am unable to recover my money. Please help me.

श्रीमान जी मैने 4महीने पहले 1 योगा स्लिपर नाप तोल से ऑनलाइन शॉपिंग की थी जिसकी कीमत 999/थी परन्तु एक महीने में ही उसकी नोब निकल गई जिसकी मै तीन चार बार शिकायत कर चुका हूं परन्तु अभी तक कोई कार्रवाई नहीं की गई अतः आपसे निवेदन है कि तुरंत प्रोजेक्ट को रिप्लेस करवा ने का
प्रयास करे /नरेंद्र कुमार 140 /9 अशोक बिहार लोनी गाजियाबाद 201102 मोबाइल [protected]

I have order the walnuts on 19th aug'19 and its suppose to get in 26th aug but i have got. I have got it on 27th aug but after open the walnuts package it's so test less even test was better and i have immediately call naptol consumer care to file complaint on same date and they committed that our back end team will call you with in 24 hr's but still they didn't call me even when i call them back they says we didn't give warranty to food product. So please do the needful for me because i have given them, thousand rupee and now i want refund it at any how i hope you will help me out of this

Today i have received one lucky draw coupon form your company. Couple of times earlier also i had received similar letters stating to be from Naaptol.

My mistake was of buying a product once from Naaptol, from where my personal information (contact details, Address etc.) has been leaked. since then i have been frequently receiving such letters.

During the first instance itself luckily before responding to the letter, i googled and found that this fraud is widely happening. There are so many who have reported it on some forums online, but there could be so many who have not responded and many more who have fallen pray to these frauds.

How did such people manage to find our personal Data from your database. How can people trust and provide any information to your company.

My sincere request is to take suitable actions against such companies sharing personal data and involving in frauds.

I have purchased portable cooler through naaptol for rs. 600 including shipping. Code no. 7684 and order no. 60700687. Cooler isn't giving any air also item is not as per demo given on tv. I had talked to naaptol customer service for cancelling, return and money back however they denied it totally and saying only replacement is possible however product is just waste of money and nothing else. Kindly look into this and help me get my money back from such doggy companies.

Dear naaptol management,

My name is raimond anthony. I have received a prize winning letter with reference number of 6821 and a scratch and win coupon declaring that i have won a 2nd prize maruti alto.

The letter confirmed that i will get one lakh rupees as cash prize.

When i talk to the person concern, whose name is pradeep kumar on helpline number [protected], he confirmed the prize.

But having reviewing the consumer complaints, it has been noted that such kind of notifications are fraud.

Pleae advise - [protected]

I have ordered a leather bag from naaptol company on aug 10 of 2019 complaint no[protected]. After the delivery i found that the bag size is too small with 3rd class quality so, i choose to return the product and ask naaptol representative to refund my amount in bank account than they are saying they will refund amount through cash voucher but i am told them i don't want to shop anything from naaptol i want neft to my bank account. I have continuously call to naaptol company but they didn't pick up my call. On[protected] mr. Dilip (Executive) call me & the company generated the cash voucher without my knowledge. However, he talked so rudely and directly said that the amount cannot be refunded back to your bank account because as per the company policy after that he's phone got switch off. As i see in your refund policy from online portal (Snapshot attached) there is clearly mention the amount is transfer in your bank account within 2 working days. I don't want cash voucher please transfer the amount in my bank account as soon as possible.

Based on adverticement on naptol.com i have purchased keragain hair color shampoo from naptol and paid 999 + 399 + 200 = 1600 in which 999 is cost of shampoo, 399 very high delivery charges and 200 membership. Based on their add we can do our hair color in 5 mints using this shampoo. I have used it and hold it for 20 mints in my hair but i didnet got my hair colored.

They are cheating by getting 1500 rs of normal hair shampoo. Please help me to get money back

Received a scratch card in post, they said I have won Rs6, 40, 000..they gave a number to call on and in the supporting letter with scratch card they said I will have to pay ALL CHARGES in advance before redeeming the scratch card. This is a fraud and if anyone has bought anything from Naaptol please beware. Naaptol is fraud and sells your address and contact details to 3rd party..please ban Naaptol. I can provide the letter and scratch card if required.

Hello team, i would like to return the product received today by which was placed yesterday due to quality issues. The utensils are too small in size with 3rd class quality.
I want the full refund as agreed by you while placing an order. This is pathetic that when i am talking about refund the customer care cancelling my calls and i called 7 times then i recieved the complaint number 39800587. I need the full refund of my amount no any voucher i will accept. This is ridiculous that you are into agreement yesterday and now disconnecting my calls. Kindly treat it as urgency and refund the amount at earliest.

Hi team, i have placed an order but did not recieved product yet now it has been 20 days. Your website is fake and you are making fool of customer. If you did not deliver this product then tell me why you guys was telling so many thing during the advertisement. I am going to write about your company on social media then every body can see your fake commitment.
I need response on it asap @ [protected]@gmail.com

I have recived one lucky draw coupon form your company.
We attached copy of that, it is true or fake, if it is fake how can get our details form your company

If your company leek our personal details like phone number or address, so it is vary risk for us, so please take action on that

It is not a small mistake

And i have got call from number [protected] and they ask for more details like address and photos

I have ordered a juicer from naptol company on June 4 of 2019. But later I found that it is a damaged product so I choose to cancel the item, naptol didn't agreed for the cancellation of the product and they let me choose to exchange of the product with any another item available for the same price.and today is jul 30 still they didn't came to pick up the cancelled item . Am waiting from more than a month by calling the customer care of naptol all the time . They keep on telling me that they will arrange the pick up within 48-72 hours. But still am left with no response from the company

My father ordered this hair colour shampoo nd he washed his hairs after applying for 20 mins. As it was written but he got no result we filed complaint nd was told to get a call within 24 hours but no respond came highly disappointed they are the biggest frauds it happened with us once before also. Now i would tell all my friends to never buy anything from here nd i would request you all also not to buy from them. I would definitely complaint to consumer court if you will not take my complaint seriously because i have not spend my money that i won't get any result.

Actually when i bought mini silai machine totally i spended 2500, 2000for product and 500for delivery it took too much time to get delivery and when i got product it worked but after 6days it's not worked so i call them so many times they just told me procedure of working machine but i previously know by seeing video on youtube but they are just said me that u have not done properly actually i called them max 10times in a day but they just said me that we can't exchanged the product my 2500rs was wasted i totally changed my mood towards such online products but mostly gives me happy by amazon and flipkart even i got some product not working they just replaced that really i was happy about this both amazon and flipkart

My name is shivangi gupta. My father ordered magnetic bracelet with dual tone watch from their channel on tv.
The courier was received on[protected]. My father didn't like the quality of both the watch and the bracelet and also they were super loose. We saw their return policy online where it was written that you can file a return within 2 days after receiving the order. We called and filed a complaint on[protected] in the morning. The girl who picked up the call didn't provide us with any complaint no but assured that your courier will be picked up within 3 days and the entire money will be refunded via money order. We waited 5 days and no one came to pick it up. We called again and were told that no complaint was filed for this order. Nd the boy who was talking this time said that i have noted your complaint now and courier will be picked up. Nd you will get a call from our senior. We did receive a call and were told that since 5 days have passed, we can't accept the return. And he refused to listen to us when we said that we already filed a complaint on[protected].
Also, i opened their website the same day after receiving the call and found that the return policy complaint time has been changed from 2 days to 1 day.
These people are running such a fraud company. I want my ₹1400 back.

I had ordered for a canon printer and we got a defective product from company naaptol, they had sent a canon service executive who came for installation and charged an amount of 500 for a non working defective printer. We have called the customer care for more thab 15 times now but no action has been taken to take the product and refund the money. Supervisor mohammed zahir (Tamil speaking executive) promised yesterday that an agent from naaptol will pick up the printer today 1st july 2019, till now no call, mail or messages. I need a refund of the printer and the extra 500 back for the charging us for a defective product supplied. Need immediate action. Order no: 59132871
Canon model pixma ng2570s

Dear sir,
1. It is seen that, one letter has been received with ref letter no 665/rw by post from your company and communication made with the phone number [protected], and informed that, you got rs 7.00 lakhs by scratching from our company you are being a 11 years old customer. The person who attended call asked to forward your bank account number and ifsc to us so they can deposited the gift amount to your account

2. Therefore, it is requested to clarity and correctness of this letter received by me from your company so that i can do any action on this offer letter please

Thanking you

Yours faithfully

(Santhosh kumar)

On 22/06/2019 we got a defective product from company naaptol, then and there we have lodged complaint, naaptol picked up my defective product on 26/06/2019, no cash back or cash voucher received from their side during pick up time, till now no call, mail or masseges we have get regarding our cash we have paid during purchasing, our. Complaint number is 39233577. Inform us how and when we will get our paid money

I purchased master pressure cooker from naaptol and they delivered classic essential companie's pressure cooker.I complained for same they calles me after 48 hrs and now they are denying to replace with correct product.
They told that both the product is same use this product. Also their answers are irritative
complaint no: 39084433
Order no: 58972275