Naaptol Online Shopping Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered pack of 7 naina kota doria saari pack, but when i opened it, these are not kota doria saari, cheap material with different design and pattern i get. Either replace it with correct order or refund the money. This product is different from the description and not worth for the money.
Sorry to say but if this issue will not resolved i have to reach out to escaltion matrix.

Dec 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected] and as per conversation had today, we would request you to share product images at [protected]@naaptol.com so that we can action further.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed to providing you with the highest level of service simply because our customers

@Team Naaptol

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I book cannon printer from naptol online shopping item recived on 30 cot 2018. After installation printer doesnot work. I approch naptol custmorcare they gives canon service center number. Canon enggineer come to home he tells printer motor not work replace the same with naptol. I approach so many time and send doa letter and innovice but till date no positive replay from naptol.

Dec 17, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 52741152, we would like to inform you that we have sent mail to service center to arrange onsite service on priority.

Kindly allow 24-48 hours to action further, we do understand the disappointment caused to you due to the delay in resolving the issue.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.
@Team Naaptol

View replies

N

Nurjit

from Naharlagun, Arunachal Pradesh

Nov 20, 2018

Hello, I am Nurjit Sharma and I would like to cancel my order as it is done by mistake. The item is not yet verified for transit and I hope my order can be cancel as soon as possible.

Order number:[protected]

Please cancel it as soon as possible. Thanks.

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J

josekl

from Delhi, Delhi

Nov 20, 2018

My Naaptol Oder No.NAAP52321081 for Rs.2598 fully paid through Pay TM wallet with TXN ID [protected] was cancelled. I have not received refund till date despite several reminders, requests and complaints. This is cheating.

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S

Sweety Honey

from Mandapeta, Andhra Pradesh

Nov 29, 2018

Cloth quality is very bad I saw different quality in advertisement but delivered product is different

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Address: Kozhikode, Kerala, 673632

Subramanyan m
paalakkapuripaadam house
farook college p.o
kozhikode
673632
contact number [protected]

i got a telecall from the naptol with an offer that i am the one of the daimond customer and i will get a air cooler for rupees 1898 having 5500 market price by that offer i ordered and paid the amount to the naptol after receiving the product that it was clearly cheating the cooler was having the hieght is 10.5 cm width and 13 hight the company offered me that the hieght is 30 inches width and 24 cm height. so when i complained to the naptol the customer care exicutive replied that they will not refund the amount...

Dec 14, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

Naaptol Online Shopping Customer Care's response Dear Customer

We regret for the inconvenience caused to you.

With reference to complaint mail for order 51482038, we are hereby processing product refund through Oxygen Wallet.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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I was ordered 75 pcs lazer etching dinner set. Bt i didnt like its quality its all pieces are also very small in size thats why i have returned it. I contacted to naaptol customer care for many times regarding to my refund bt eveey time they r saying that we can not return your money directly into ur account, we will creat oxygen wallet or voucher. Bt i didnt like any other product from naaptol so what will i do of that wallet. Every time customer cqre saying that we r putting ur complaints nd our execurive will talk to u.. But from last 7 days i have not received any call also not any refund... Plzz refund my money... Dont let it be d worst shopping experience with naaptol... Many people having complaints about ur refund policy... Just bcoz of it u r lossing so many customers plzz dont make d people full... Value d customers money... Nd refund my money

Order no[protected]
75pcs laser etching dinner set

Dec 16, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Nov 06, 2018

Updated by Roshani Pawar I have returned d product before 4 days..bt still not any refund..no call from executive

Verified Support

Nov 08, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 52660666 and as per conversation had today, we would like to inform you that REFUND has already been done and the same will be reflected into your Account within 2-3 business days.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: 535501

Website: Google

Hai i am padmaja i got mini sewing machine 1 year ago invoice number VZ1617/38732 TIN[protected]tax code AP VAT dar 08/03/2017 dont pick up the lower bobbin thread needle is not working so i cannot use please give me customer services centers address or phone number i am ready to respair.

Jan 5, 2019

Complaint marked as Resolved

Verified Support

Dec 05, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

-Team Naaptol

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Address: 560024

Website: www.naaptol.com

Dear sir,

My mom as ordered double bed size bed sheets from naaptol and received the bed sheets and paid via cod. Since our bed is queen size it was smaller so we have returned the bed sheets on a same day. Later on we didn't like any other product in naaptol your executive told that they cannot re-fund the amount but they will put in oxygen wallet. We try calling customer care several time every time they say will forward call, we have taken complaint you will get a call etc but we have never received any call yet. Please do the needful

Order# 52571654
Mobile# [protected]
Name: irin soans
Awb:[protected]
Gift voucher: (We had never asked for they generated by them self)
Complaint no's:
[protected]
[protected]

Thanks & regards

Dec 11, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

Greetings from Naaptol!

With reference to you complaint for order no. 52571654, we would like to inform you that REFUND has already been done and the same will be reflected into your Account within 2-3 business days.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Kodagu, Karnataka

I have ordered 03 jeans pants of the size of 34. But i received 38 size pants. I am working in a govt firm away from my home. When i reached home after 13 days of duty i saw the package ad opened it. For my surprise when i contacted and said about the unsize pant they told me that it was late complaint.
Please tell me why you have send 38 size pant when my order is for 34 size
Phone-[protected]

Dec 4, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Nov 03, 2018

Updated by ammathi grama panchayat non co operative careless company

Verified Support

Nov 03, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

-Team Naaptol

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G

Gourav1991

from Kashipur, Uttarakhand

Nov 6, 2018

Naaptol is giving poor quality of products (for eg if spoon is there it is worst sharp at handle ). Also they don't know how to talk with a customer and more to that it is only 43 pieces not set which include even the lid of storage set . I usually order online but this is the worst company I bought a product from .

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N

Nagaralla Sai Rakshith

from Bengaluru, Karnataka

Nov 7, 2018

Please take it return its not working properly and

Reply

Nagaralla Sai Rakshith's reply, Nov 2, 2018

I thought that its a gesser but its a tap so i sorry naptol take it return

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Address: Gulbarga, Karnataka, 585101

Napptol company holder pls refund my 3500 rs i don't like any other product i am waiting from 4 months, i don't want any voucher pls transfer my amount all other companies will refund the amount i am expecting same from napptol too. This was my very bad experience shopping with napptol. I have requested and called many times but they r not at all responding for refund and the company any one member is in return scolded me y did u taken the product i[censored] don't want. Pls help me in getting back my amount

Dec 4, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

With reference to you complaint for order no.48733697 and as per conversation had today, we would like to inform you that REFUND has already been done and the same will be reflected into your Account within 2-3 business days.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Ratlam, Madhya Pradesh, 457001

Website: www. naaptol.com

Order no: 52880928 dated : 29/10/2018

Dear sir

I have ordered fitness belt & pent on telephone no [protected]. On 29/10/2018.

While ordering, it was reconfirmed that "you will supply two nos: fitness belt and two nos pent, total 4 pices., rs 13990/-"
(Please re - check on your conversation or telephone recording system)

After receiving, while checking i have found only one fitness belt and one pent. (Total 2 pices insteadof 4 nos.)

Now, i am feeling cheated by you.

Please either send one more set (Total 2 pices) or take it back and return my money.

Please respond earliest

Virendra singh jaiswal
[protected].

Dec 2, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 52880928, we have forwarded the same to our concerned department for call log.

Kindly allow 24 - 48 hours to action further, we do understand the disappointment caused to you due to the delay in resolving the issue.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Adilabad, Andhra Pradesh, 504208

I have 10 ordered bedsheets by seeing in television when i seen in television it was good looking after delivered when we opened it the quality was not up to the mark so and also cheap quality when we booked the product 5 bedsheets for 1999 we have orederd 2 sets and we no need that so we want to return it cheap quality bedshets please solve our problem

Nov 25, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you,

With reference to your complaint for Order ID 52089996, we would like to inform you that, as per records, order delivered on 5 Oct 2018, and complaint registered for the same on 22 Oct 2018 for dissatisfaction.

As per company policy, we are unable to take your complaint after 48 hours in this regard.

We do understand your anguish, kindly bear with us.

We deeply value your relationship with Naaptol and are committed to providing you with the highest level of service simply because our customers deserve the very best.

@Team Naaptol

View replies

K

KinģmakərZż Műbäŕäķ

from Bengaluru, Karnataka

Oct 31, 2018

Sir/Madam I'm Naveen and I placed an order from ur Naaptol service and we didn't receive the parcel till now..delivery time is already delayed so please kindly accept our request and send that parcel as soon as possible

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KinģmakərZż Műbäŕäķ's reply, Oct 26, 2018

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Postal & Delivery ServicesNaaptol Online Shopping sumangali jewellers
Naaptol Online Shopping — sumangali jewellers

1 Review
KinģmakərZż Műbäŕäķ on Oct 26, 2018
Mark as Resolved
Complaint / Order Number: 52381174

Sir/Madam I'm Naveen and I placed an order from ur Naaptol service and we didn't receive the parcel till now..delivery time is already delayed so please kindly accept our request and send that parcel as soon as possible

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Address: Thane, Maharashtra, 421201

Mini electric sewing machine i ordered this product in jan 2017. & received on 10 jan 2017.

My order no is 30909393.

Product : silai machine with thred set

This product not working properly. I am not satisfying with the product.

And this product not working properly.

I request you to take back this product. I want to return this product back to you. I don't want this product.

From

Sangita r. Kalekar

Nov 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 30909393, we would like to inform you that product is outside warranty.

Hence, we would request you to visit local shop for repair.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Ahmedabad, Gujarat, 380004

Hi,

Mayank rana here

Order : 52173153
Invoice : 627l[protected]
Mobile : [protected] / [protected] (I m using this 2 number)
Date : 13/10/2018
Ahmedabad, gujarat - 380004

I have purchased 3 denim jeans from naaptol amount rs. 1499.00.
When i opened my pack there are 2 jeans in same color. First i called "[protected]" its showing switch off (Attached). After i called naaptol customer care "[protected]". The person who attend my call, he told me within 40 hours you get call from merchant or from naaptol (Attached call history 2 mnt 41 sec). But due to busy schedule i din't followup them. Next week when i called them again for the issue the representative told me you called here first time so we can not replace your product. I told her that i already called within 2 hour of received product. But they not accept my request.

So please see the attachment and replace my jeans.

Nov 20, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we are hereby arranging the reverse pickup for replacement.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Complaint No. 35152287
Order No. 52039805 on 03/10/2018 at a cost of Rs. 1398/-
Surprisingly, I was supplied with 5 pcs. Panipat blankets completely different from the variety shown in TV and on my lodging complaint lodged over customer care it was assured to exchange within 5 days but it is strange that it has not. Feeling cheated.

Nov 22, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

We have already dispatch replacement on 15-October-2018 against order no. 52039805.

Please be informed that urgent delivery request is already forwarded to the courier team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

View replies

D

dhiraj thakur111

from Nashik, Maharashtra

Oct 22, 2018

They are cheating people. All products are defected and not returning the money or products. Customer care people are so rude they said go and do what ever you can do against them. We careful with this company. Pay money where you get atleast working products

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Address: Chandigarh, Punjab, 160102

Website: www.consumercomplants.insays

Please return my product i have ordered the package of mini from air conditionar of rechargeble comping lantern rs 999 the product is so bad that i can, t use it the product is totally diffrent of shown in add the order given of the phone and received
on 07.10.2018 at the time 07:00 pm at mauli jagran complex chandigarh
My contact no [protected] kindly take that order and refund my money

Nov 22, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by virender.kumar Item return not actually item shown on tv show on naaptool add

Verified Support

Oct 10, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

-Team Naaptol

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F

Fharjana Md

from Salem, Tamil Nadu

Oct 30, 2018

They asked me id proof, 4 wheeler license and aadhar number I send these ... what should I do .what will happen

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Address: 560068

I am a senior citizen and a health care provider with teaching life saving skills (Cpr) in different places
On 29/9/2018, i placed an on line order for a pair of therapeutic slippers and naaptol confirmed delivery within 24/48 hours. After 2 days until today i received 5-6 telephone calls stating that the item will be delivered within 30mts, 1 hr, 2hrs and so on but no body came with the item until today. I unnecessarily waited, cancelled my teaching sessions, incurred loss of my daily earnings and wasted my valuable time. But why should i loose? For whose sake? And who is responsible? Just because i wanted to buy some item on line, this is the punishment? They have no respect and value for our valuable hours and days.

Through this complaint/message, i wish to create an awareness on our public friends, not to trust any on line shopping centre, otherwise you will loose time, money etc.

Nov 9, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

@Team Naaptol

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Address: Bharuch, Gujarat, 392001

Website: www.naaptol.com

This is anoop sharda.. Purchased 5min roller exerciser from naaptol @1599... Product was damaged at the time of delivery... Returned that product immediately to naaptol... Now i don't want that product and asked for refund.. They denied for refund and telling me that we are providing you voucher code so whenever you feel to buy anything from naaptol you can buy... After that i ordered one juicer but the order was of not that value credited to naaptol... They used to keep telling me that you have to order in one go that to of 1599 or greater than that. I simply want refund
Anoop sharda
[protected]

Nov 5, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

With reference to your complaint for Order ID 44744042 and as per conversation had today, we would request you to write back to us at [protected]@naaptol.com along with complete account detail for refund.

-Team Naaptol

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P

pravin vishwanath gurav

from Vasai-Virar, Maharashtra

Oct 16, 2018

The scanning glass has broken of my all in one cannon printer so please replace order no. 51849953

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Address: Coimbatore, Tamil Nadu, 641010

Hi
I bought this product before two days with delivery subscription Rs.2598/-.im not satisfied the product so I raise a complaint immediately.Initially they will refund the amount now they told won't refund the amount and can't cancel subscription..I'm totally upset because of the callers speak..I'm disappointed with your services..So plz return this product and refund my full amount of RS.2598 as soon as possible.

Oct 31, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

@Team Naaptol

View replies

R

ramani jatin

from Valsad, Gujarat

Oct 15, 2018

Product in not a same quality change & compny not a refund my mony

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ramani jatin's reply, Oct 9, 2018

i wint a my money refund

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I be ordered for a 5bed sheets set n askd me to pay 400rs for delivery n parcel service called me askd me to collect from their office which is 15km away from my home in addition to the delivery charge i am paying. They threatened me saying unless i come over they will return the product. It's my second order. For my first order u made me a diamond member n the parcel guy did the same thing n returned the product without my knowledge. I called naaptol customer care they hung up on me twice nz third time they said i can go for legal action against the company. Wth?? Ur staffs themselves are fraud.. N we are getting cheated. I ve the voice recording of the staff asking me to take legal action. Such an irresponsible customer support.

Oct 31, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 51775265, we would like to inform you that we have forwarded the same to the courier team to arrange doorstep delivery.

Request your patience in the interim.

Be assured of complete & satisfactory resolution.
@Team Naaptol

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H

Hrishi Upadhya

from Gurgaon, Haryana

Oct 4, 2018

I have ordered the package of 5 cotton T-shirts @ 999, the product is so bad that I can use it My product is not match of shown in add. my product is totally different of shown in add. Faulty we receive, So please return and refund my money

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Address: Aligarh, Uttar Pradesh, 202001

Website: [email protected]

Dear sir/mam, let me know you that i see your channel on tv and purchased set of 5 panipat kambal. Item was shown on tv and it was double bed blanket which i had order of worth rs.1398. But i received single bed blanket, means product is not same as it was shown in tv and i am not satisfy by so i want to return this order. Please receive this packet give my cash back.
Thank you
Tahira shah

Oct 30, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 25, 2018

Updated by Tahira Shah My order no is 51531076. And contact no is [protected].

Verified Support

Sep 25, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51531076, we are hereby processing product refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

we would request you to write back to us at [protected]@naaptol.com for further inquiry.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

View replies

K

kesavanu

from Coimbatore, Tamil Nadu

Oct 4, 2018

Damaged goods received my order no 51850763 received parcel on 29/092018
attached photo of damaged bag i want to return the goods and need refund
invoice no 6157 /sku-12045

kesavan [protected]

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Address: 695612

Website: Naaptol.com

Naaptol not delivered the product nor refunding amount, all naaptol people are cheating. They are not delivering the product nor refunding the amount. And they close my complaint.
Worst experience
Even after several complaints at ceo and support email ids.
Order no. 51306241
Delivery date keeps on postponing...
Irresponsible behavior..
Nor refunding the money..
Refund my money to my bank account.. Don't need any useless vouchers..

Sep 23, 2018

Complaint marked as Resolved

Not resolved yet. It will only be resolved either if the company delivers the product or refund the money.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by vishnu3003 No response from Naaptol Online Shopping customer support

Sep 22, 2018

Updated by vishnu3003 I have been contacting them from last 15 days.
[protected]@naaptol.com and [protected]@naaptol.com
They are all irresponsible

Verified Support

Sep 23, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order 51306241, we have already dispatch the product on 22-Sep-2018.

Please be informed that urgent delivery request is already forwarded to the POST team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping reviews & complaints page 29

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