Naaptol Online Shopping Complaints & Reviews

Respected M. D.

My name is nilesh Thorat my mobile no. is [protected] I order the gate n shape xl from this number from your site on Date 12/04/2018 item id 12675 order no 46815459 invoice no 756L[protected] but product is not fit for me so i call the naaptol service [protected] to exchange the product with xxl size. your represnter told me it will change the product with in 4-5 working days.but nobody come or call me to pick up product .so I call again and this time represnter said our delivery courrier company and pick up courrier company is different so I am registered your complaint it will sort out 2-3 working days.But again same thing happened to me again and again till date.Today 24/4/18 I call again to naaptol this time i want to talk team leader or whatever head person to complaint about this it's take time to nearly 5 minutes. Once he come on to the line he also said same thing like other representatives and told me that it will take 5 to 7 days more to exchange products. And he disconnected the phone. on 25 th april naaptol call me and said iteam will pick in 48 hours but noboday come or call 27 april same thing happened repeat of call then message on 28 from naaptol your complaint no 3210 4439 within 4-5 working days from your doorstep(it is very famous dialogue)every time i call this answer is ready. so i call again and this time repeat mode some technical issue aa raha hai hamara delivery boy aap ke paas pahuch nahi paa raha hai nischint rahe agale 48 aa jayega product ready rakho .bhai main toh aap logo se refund ki maang ki hai kya?mujhe bas product xxl mein chahiye usake liye mera itana khoon jala diya aapane. Till date or upcoming month may or 2018 end tak to product aa jayenga ya nahi kya pata. is very frustrating to wait me every day to when and wich time pick up and deliver to me exchange product.

So u plz resolved this problem.

And one more important thing I will never ever order any products from the side in future. Your consumer call back system is not good. I call how many time i didn't know. Any representative or your site call me back it's can't worth it.

My time and money spending personally I feel like totally wasteful.

Thanks for your service

This silai machine is not working.The item was delivered to me on 20th April 2018.I have already given a complaint aganist this product.But no necessary steps are taken till now.I prefer a refund of Rs1999.Hope you would look on to my complaint .Make the necessary arrangements as soon as possible.
Expecting a reply soon...

I ordered[protected] for mobile phone from naaptol. But i received the product and i paid full payment with delivery charge. But when i open the box that was wrong product which not ordered by me then i complained for it and according to process i send it. But my product not delivered by naaptol. When i call customer care says it is in the process wait 48 hours many times. There are no result found. Pls provide my product if not able to deliver then return my full payment. (Attached wrong product return sleep)

Well it was firstly our mistake that we ordered something from naaptol. We have heard very bad reviews but still for some reason we did the mistake of ordering.

The product they delivered was broken, so we lodged the first complaint. After a long waiting time, we were actually provided with a replacement.

But the replacement delivered was also broken. So we re-registered the complaint. I have called their customer supports innumerable times, every time i would get to hear a different solution to the problem.

But non of the solutions informed by them has ever take place.

Eventually i was asked whether i wanted a replacement or would i wish to get a gift voucher of the same amount to get any other product of my choice from naaptol.

It has been very long waiting for either to happen... A gift voucher or a replacement. Nothing has happened till now and no one is even slightly bothered.

Kindly help us out.

The naaptol complaint number is 30709218.

Name: sirisha medisetti, city: vijayawada, 520010. andhrapradesh, complaint againt: Queenget 242841, complaint category: online shopping, claim amount 750.

I ordered red colour saree but the quality of saree is very bad i want to return. so please help me on my claimied amount of 750

Hi, i bought a sewing machine for the first time, it stopped working within 1 month, hence i requested for replacement, they replaced it for 5 times but the product didn't work properly, after that they provided me a voucher to buy other products, so i bought a cookware set paying some extra amount, but again the product which i received is not proper fully broken.. When i asked for refund, again they are convincing to buy their product by giving a voucher, they are not refunding the amount.. Please help me with this. Take action on them.. They are cheating each and every customer by providing defective products..

Sir,
On[protected] i bought a (Life daps) mobile phone at the rate of r. S.2, 999/- from you. I have discovered that the phone has the problem of discharging. It cannot charge properly.

I look forward to your reply and a resolution to my problem. Please contact me at the above address or by phone.

Sincerely,

Ushakumari p. K phone no.:-[protected]
Punnappuzhathazhathu (H)
Kulayettikkara p. O ernakulam.
Kerala. Pin - 682315

Dear manager

I purchased 15 pcs copper base cook & serve set + 5 pcs kitchen tools from naptol on 10/4/2018. When i received the product i didn't like the quality of the product and wanted to return the same. I raised a complaint no 32039087 on 10/4/2018 and escalated the matter to company representative[protected] and requested them to refund my money. Representative said that we will refund ur monry with in 3 to 4 working days.

Next day (11/4/2018) one of the representative called me and informed that the money can't be refunded instead they will provide a voucher which can be redeemed within a period of 6 months. I said that i am not interested in any of their products and requested for refund of money for which the company representative is not agreeable and disconnected the call abruptly.
I have purchased many products through other online portals where i didn't experienced this kind of treatment. Whenever i was not satisfied with the product i got my money back.
But naptol is the only company from where i experienced this kind of treatment.
Kindly look into the matter
Thanks

My mother order Nutriglow Facial kits (₹999+₹399) for shipping and after receiving those products, I immediately wanted to return them because one of my colleague used it and complained about her skin burning. I cannot risk anything happening to my skin. So on the same day of the delivery I called them up and ask them to take back the product, but the customer care guys are saying something far different than what is return in their return policy. They immediately refused to return my product. They said that even if they did they are going to give me a Naaptol voucher as my refund. Their website states that the cash will be debited in my bank account, but this people are saying some different story. I want my money back and they are refusing it on silly grounds. I followed everything that is stated in the website's policy and I am eligible for a refund, but this people just wouldn't do it for the heck of it. Such an unprofessional service.

Sir,

It is submitted that In spite of my repeated requests (about 20-25 times), the Naaptol is failed to issue me refund voucher amounting to Rs. 3098/- so far. Since I am requesting the company for the same for the last two and half months, but no body responded in a positively way and I am suffering loss due to their ill behaviour. I am again requesting you to direct the concerned persons in this regard so that proper refund voucher is issued at the earliest.

It is very unfortunate that the persons attending my calls every time hold my calls and say that the refund voucher is being issued but the same has not been issued so far.

Kindly look into my problem and solve it at once, please.

With regards,

Yours sincerely,

T S Mankotia
Mobile No. [protected].

Hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
Your prize of mahindra xuv 500 will be delivered at your address when you pay your tds (Tax deducted at source) charges.
Tata jamshedpur road number 6 plot number 42 rajeshwari complex opposite dlf mall jamshedpur .please

Mr.. Tusker set of 5 polo neck tshirts xl
Item id 12018
Hsn code 6109

Tshirts are damanged however these products are wese faulty too so we wanted to retuns it as soon as possible
Plzzz plzzz returns it

I want my all money back
Plzz help me
If you not refund it plzz replace this product with another as my product and wish ok

Odred id 46483731

Dear all,

Do not order any product from naaptol,
My name is abhin from kerala.. I am working in a courier service as we are the one who getting the reverse pickup request from naaptol.. Because of naaptol's fake products, we are also getting complains.. As we are only doing courier service not direct link with naaplot.. People by mistakenly considering we are from naaptol and give lots of bamboos to us..
So please do not order anything from naaptol.. This is humble request

I have ordered a set of bag which was showing on tv and giving the guarantee of quality but the set we are received was not what they are showing. We saw bags with quality and large size bags for travelling and we got kids bag instead but the price they have taken is more than thousand. I really don't know what to say about this frauds, i have no option for replacement or refund, what kind of justice is this.

Hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
Your prize of mahindra xuv 500 will be delivered at your address when you pay your tds (Tax deducted at source) charges.
Tata jamshedpur road number 6 plot number 42 rajeshwari complex opposite dlf mall jamshedpur jharkhand

Hello,
I ordered two insect repellent from naaptol around 6 months back. However, these products were faulty. I demanded a replacement of those and handed over both the products. However, only one product was received back. I called and complained about it after 7 days as i was pretty much unwell during that period. I got a rude reply back that won't be helping me as the time-line is to complain back is max 48 hours.

Maine dt.21•02•18 ko zen neo 4g android mobile ka order kiya aur 26•02•18 ko received kiya. But delivery boy ne check kiye buna hi mujhse cash dene ko kaha. Maine pucha pehle open to karo. Usne kaha company iski permission nahi deti. Pehle payment karo baad mein pack open karo.. Aine same waisa hi kiya. Aur wo delivery boy chala gaya. After 3 hrs. Mobile hang hone lag gaya. Phir cust care par call kiya jawab mein service centre ko jaye kaha. Waha jaane ke baad service wale ne 350/ rs. Maange woh bhi diya after 2days same problem ab woh bolta hai company me bhejna padega... Pls support me. Nahi to mujhe legal tarike se jaunga.
Thanks.

I also got a call from someone who called from mobile number [protected] at 9.53am today and twice before at 8.42am and 9.46am informing that we have won a tata safari and to deposit a sum of rs.15, 300/- towards registration in case we want car delivery and in case of cash in exchange to send money to a certain account number. Again he asked 34, 600/- ipayed it
At last i know that it was fraud. So please do not respond to the call.

I know this is a fraud call but what i want to tell is that someone from naaptol is involved in giving such information to the fraudsters otherwise how can they get our personal purchase details with date etc.

Naaptol should take serious action against such people and keep a check on their staffs or take some security measures because ultimately naaptol will sufferdue to mistrust from people.
Naaptol is also supporting this fraud people

I purchased a bag from this naaptol, they first charged me 400extra for delivery, even tho the seller was in my city (Bangalore) and after i told them that product wasnt good and was damaged they told me that they cannot issue refund instead they will issue a 'refund voucher' this is a complete business strategy blunder. But thats not what i want. I want my full money back. Order id 45585745

They show and say excellent quality bedsheets on tv, but are sending worst quality. Once money is gone.. They keep telling we are sorry.. Pls wait we will send our person for return pick up and a voucher in 4 to 5 days but it never happens. I have called for 7 days consecutively till today from 6th to 12th march 2018.. And the answer is keep them packed we will send our person!