Naaptol Online Shopping Complaints & Reviews

Dear naaptol
My self imran siddiqui actually i order 5polo t-shirt size m it's not perfect size
After i will complet customer care he said to me he will exchange my product now 5 day over he don't response now i will call customer care that guy name ali he don't have manners to talk customer can you refund my money i don't like you service
My number [protected]

I purchased a mini silai machine from naaptptol and defective mini silai machine was supplied from naaptol as product quality was very poor and its not stitching properly. We called customer care several times but no one turned back to repair the machine. There is no responsible person to handle the customer query. Please look into the issue and fix as soon as possible or arrange for my money back please.

I purchased a mobile set from naaptol from my mob no. [protected] . Product quality was very poor and have a hanging problem I have placed the order on 3/5/2018 and material received on 6/5 /2018 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have a call on 9 th may but no body revert to me for refund . I have very bad experience with Naaptol . I am asking my money than why they take the time to return the same . i have also registered the complain . Today i have also talk to Mr. Prem . I told him to talk to your senior but he hold my call and told me after some time, he is busy . Same thing happened when i called on 23may

Kindly request to you please return my money and inform to me .

Regards
Ajay Garg
[protected]

I was just ordering a product over phone with p. Code 5767 around 1.15 pm around today.
I was suggesting and requesting your staff dinesh to instruct the courier service to give a call prior to his visit to my house for delivery.. But, the unexpected behaviour of dinesh with language ("faltu batt") he uttered and i have cancelled the order.
Please do not keep such cheap & uncivilized staff for marketing.
Unfortunate!!
Regards,
S. R. Tripathy
Cell:+91 [protected]
Flat:a/205
Venus royal hyde,
Rasulgarh,
Bhubaneswar-751010, odisha

Respected m. D.

My name is nilesh thorat my mobile no. Is [protected] i order the gate n shape xl from this number from your site on date 12/04/2018 item id 12675 order no 46815459 invoice no 756l[protected] but product is not fit for me so i call the naaptol service [protected] to exchange the product with xxl size. Your represnter told me it will change the product with in 4-5 working days. But nobody come or call me to pick up product. So i call again and this time represnter said our delivery courrier company and pick up courrier company is different so i am registered your complaint it will sort out 2-3 working days. But again same thing happened to me again and again till date. Today 24/4/18 i call again to naaptol this time i want to talk team leader or whatever head person to complaint about this it's take time to nearly 5 minutes. Once he come on to the line he also said same thing like other representatives and told me that it will take 5 to 7 days more to exchange products. And he disconnected the phone. On 25 th april naaptol call me and said iteam will pick in 48 hours but noboday come or call 27 april same thing happened repeat of call then message on 28 from naaptol your complaint no 3210 4439 within 4-5 working days from your doorstep (It is very famous dialogue) every time i call this answer is ready. So i call again and this time repeat mode some technical issue aa raha hai hamara delivery boy aap ke paas pahuch nahi paa raha hai nischint rahe agale 48 aa jayega product ready rakho. Bhai main toh aap logo se refund ki maang ki hai kya? Mujhe bas product xxl mein chahiye usake liye mera itana khoon jala diya aapane. Latest kissa customer care walo ne 7, 8, 9 date ko phone kiya aapka product tayar rakhiye agale 48 ghante mein pick up aa jayenga aur 9th may ko kaha gaya sham tak aa jayena aur dusare din 10 th ko phir wohi same messaging agale 4-5 workings days mein pick up ho jayenga. Upcoming date or upcoming month may or 2018 end tak to product aa jayenga ya nahi kya pata. Is very frustrating to wait me every day to when and wich time pick up and deliver to me exchange product.

So u plz resolved this problem.

Ceo sir agar aap khud hi kahate hai ki aap no 1 hai toh kya kahe what a joke.01 month ho gaya product ko exchange nahi kiya aur naya product toh naa jane kab milenga kya pata. Delivery charges toh lete hai toh waise sarvice bhi provide karo naaptol se toh acche flipkart amazon sites hai atleast free of cost deliver karte hai aur acchi service provide karte hai. Maine
Kitane bar complaint ya kahe phone kiye mujhe khud yaad nahi. Ab toh lagane laga hai ki aap logo ko costmer ki kuch nahi padi hai mobile ke call rate ke toh alag hi paise karcha ho gaye aur ho rahe hai.

And one more important thing i will never ever order any products from the side in future. Your consumer call back system is not good. I call how many time i didn't know. Any representative or your site call me back it's can't worth it.

My time and money spending for product and how many time mobiles calls personally i feel like totally wasteful.

Thanks for your service

Sir

My name is mubashir ahmed qureshi, i live in ompora budgam, i had ordered a parcel from naaptool online shopping with number yb[protected]in with order id 46152209 through post office budgam, during my travel from budgam to srinagar somebody stole the parcel from my car, along with the packet wrapping etc, i pledged for imei no. Of my mobile but they did not provide it on the pretext that they dont retain the record of such mobile imei numbers. I lost my mobile, and i cant retrieve and retain its access there is every apprehension that this may fall in the wrong hands keeping in view the ongoing situation in the valley.

Sir i had purchased life dap calling tab on 06/05/2018 vide order no 47463104 even paid rs 4398 but the tab is not working at all even approached customer care but in repli he gave me ludhiana ph no [protected] when i contacted him he replied that the company is closed pls look to my complain my mobile no is [protected] iam not at all satisfied with your services pls guide me how can i get my tab in working condition

Today, i got a phone call, they said you have won a mi note 5 pro with shoes, wallet and watch and asking to pay 4500 to postman when the product arrives.
I wanted to know whether it's fake or real, as earlier they said they are from mi gurgaon, and today on asking they said you have won in category of 75% discount. Please help. Is anyone got a similar call?

Defective mini silai machine was supplied from naaptol. Order no. 46816864, dtd 13/04/2018. Complaint no. 32137931 dtd. 16/04/2018. Customer service is telling formatted answer, "complaint will be solve with in 48hrs". From 16th april 2018 48hrs not yet completed.. Till today no action has been taken from naaptol. Very shame. I hope naaptol management will look into the context and sort this as early as possible to avoid further legal action.

I have ordered to supply one cc camera under order no.46617961. But i have received all in one hd camera (Item no.14236). I have paid rs.2, 398/-. I made complaint after receive and opening the product within 2 days. But, no one came to return back the product either to return the cash or replacement of the product. Hence, i request you to take back immediately and pay either cash or replace the product. My mobile no is[protected].

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Respected M. D.

My name is nilesh Thorat my mobile no. is [protected] I order the gate n shape xl from this number from your site on Date 12/04/2018 item id 12675 order no 46815459 invoice no 756L[protected] but product is not fit for me so i call the naaptol service [protected] to exchange the product with xxl size. your represnter told me it will change the product with in 4-5 working days.but nobody come or call me to pick up product .so I call again and this time represnter said our delivery courrier company and pick up courrier company is different so I am registered your complaint it will sort out 2-3 working days.But again same thing happened to me again and again till date.Today 24/4/18 I call again to naaptol this time i want to talk team leader or whatever head person to complaint about this it's take time to nearly 5 minutes. Once he come on to the line he also said same thing like other representatives and told me that it will take 5 to 7 days more to exchange products. And he disconnected the phone. on 25 th april naaptol call me and said iteam will pick in 48 hours but noboday come or call 27 april same thing happened repeat of call then message on 28 from naaptol your complaint no 3210 4439 within 4-5 working days from your doorstep(it is very famous dialogue)every time i call this answer is ready. so i call again and this time repeat mode some technical issue aa raha hai hamara delivery boy aap ke paas pahuch nahi paa raha hai nischint rahe agale 48 aa jayega product ready rakho .bhai main toh aap logo se refund ki maang ki hai kya?mujhe bas product xxl mein chahiye usake liye mera itana khoon jala diya aapane. Till date or upcoming month may or 2018 end tak to product aa jayenga ya nahi kya pata. is very frustrating to wait me every day to when and wich time pick up and deliver to me exchange product.

So u plz resolved this problem.

And one more important thing I will never ever order any products from the side in future. Your consumer call back system is not good. I call how many time i didn't know. Any representative or your site call me back it's can't worth it.

My time and money spending personally I feel like totally wasteful.

Thanks for your service

This silai machine is not working.The item was delivered to me on 20th April 2018.I have already given a complaint aganist this product.But no necessary steps are taken till now.I prefer a refund of Rs1999.Hope you would look on to my complaint .Make the necessary arrangements as soon as possible.
Expecting a reply soon...

I ordered[protected] for mobile phone from naaptol. But i received the product and i paid full payment with delivery charge. But when i open the box that was wrong product which not ordered by me then i complained for it and according to process i send it. But my product not delivered by naaptol. When i call customer care says it is in the process wait 48 hours many times. There are no result found. Pls provide my product if not able to deliver then return my full payment. (Attached wrong product return sleep)

Well it was firstly our mistake that we ordered something from naaptol. We have heard very bad reviews but still for some reason we did the mistake of ordering.

The product they delivered was broken, so we lodged the first complaint. After a long waiting time, we were actually provided with a replacement.

But the replacement delivered was also broken. So we re-registered the complaint. I have called their customer supports innumerable times, every time i would get to hear a different solution to the problem.

But non of the solutions informed by them has ever take place.

Eventually i was asked whether i wanted a replacement or would i wish to get a gift voucher of the same amount to get any other product of my choice from naaptol.

It has been very long waiting for either to happen... A gift voucher or a replacement. Nothing has happened till now and no one is even slightly bothered.

Kindly help us out.

The naaptol complaint number is 30709218.

Name: sirisha medisetti, city: vijayawada, 520010. andhrapradesh, complaint againt: Queenget 242841, complaint category: online shopping, claim amount 750.

I ordered red colour saree but the quality of saree is very bad i want to return. so please help me on my claimied amount of 750

Hi, i bought a sewing machine for the first time, it stopped working within 1 month, hence i requested for replacement, they replaced it for 5 times but the product didn't work properly, after that they provided me a voucher to buy other products, so i bought a cookware set paying some extra amount, but again the product which i received is not proper fully broken.. When i asked for refund, again they are convincing to buy their product by giving a voucher, they are not refunding the amount.. Please help me with this. Take action on them.. They are cheating each and every customer by providing defective products..

Sir,
On[protected] i bought a (Life daps) mobile phone at the rate of r. S.2, 999/- from you. I have discovered that the phone has the problem of discharging. It cannot charge properly.

I look forward to your reply and a resolution to my problem. Please contact me at the above address or by phone.

Sincerely,

Ushakumari p. K phone no.:-[protected]
Punnappuzhathazhathu (H)
Kulayettikkara p. O ernakulam.
Kerala. Pin - 682315

Dear manager

I purchased 15 pcs copper base cook & serve set + 5 pcs kitchen tools from naptol on 10/4/2018. When i received the product i didn't like the quality of the product and wanted to return the same. I raised a complaint no 32039087 on 10/4/2018 and escalated the matter to company representative[protected] and requested them to refund my money. Representative said that we will refund ur monry with in 3 to 4 working days.

Next day (11/4/2018) one of the representative called me and informed that the money can't be refunded instead they will provide a voucher which can be redeemed within a period of 6 months. I said that i am not interested in any of their products and requested for refund of money for which the company representative is not agreeable and disconnected the call abruptly.
I have purchased many products through other online portals where i didn't experienced this kind of treatment. Whenever i was not satisfied with the product i got my money back.
But naptol is the only company from where i experienced this kind of treatment.
Kindly look into the matter
Thanks

My mother order Nutriglow Facial kits (₹999+₹399) for shipping and after receiving those products, I immediately wanted to return them because one of my colleague used it and complained about her skin burning. I cannot risk anything happening to my skin. So on the same day of the delivery I called them up and ask them to take back the product, but the customer care guys are saying something far different than what is return in their return policy. They immediately refused to return my product. They said that even if they did they are going to give me a Naaptol voucher as my refund. Their website states that the cash will be debited in my bank account, but this people are saying some different story. I want my money back and they are refusing it on silly grounds. I followed everything that is stated in the website's policy and I am eligible for a refund, but this people just wouldn't do it for the heck of it. Such an unprofessional service.