Naaptol Online Shopping Complaints & Reviews

My mother order Nutriglow Facial kits (₹999+₹399) for shipping and after receiving those products, I immediately wanted to return them because one of my colleague used it and complained about her skin burning. I cannot risk anything happening to my skin. So on the same day of the delivery I called them up and ask them to take back the product, but the customer care guys are saying something far different than what is return in their return policy. They immediately refused to return my product. They said that even if they did they are going to give me a Naaptol voucher as my refund. Their website states that the cash will be debited in my bank account, but this people are saying some different story. I want my money back and they are refusing it on silly grounds. I followed everything that is stated in the website's policy and I am eligible for a refund, but this people just wouldn't do it for the heck of it. Such an unprofessional service.

Sir,

It is submitted that In spite of my repeated requests (about 20-25 times), the Naaptol is failed to issue me refund voucher amounting to Rs. 3098/- so far. Since I am requesting the company for the same for the last two and half months, but no body responded in a positively way and I am suffering loss due to their ill behaviour. I am again requesting you to direct the concerned persons in this regard so that proper refund voucher is issued at the earliest.

It is very unfortunate that the persons attending my calls every time hold my calls and say that the refund voucher is being issued but the same has not been issued so far.

Kindly look into my problem and solve it at once, please.

With regards,

Yours sincerely,

T S Mankotia
Mobile No. [protected].

Hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
Your prize of mahindra xuv 500 will be delivered at your address when you pay your tds (Tax deducted at source) charges.
Tata jamshedpur road number 6 plot number 42 rajeshwari complex opposite dlf mall jamshedpur .please

Mr.. Tusker set of 5 polo neck tshirts xl
Item id 12018
Hsn code 6109

Tshirts are damanged however these products are wese faulty too so we wanted to retuns it as soon as possible
Plzzz plzzz returns it

I want my all money back
Plzz help me
If you not refund it plzz replace this product with another as my product and wish ok

Odred id 46483731

Dear all,

Do not order any product from naaptol,
My name is abhin from kerala.. I am working in a courier service as we are the one who getting the reverse pickup request from naaptol.. Because of naaptol's fake products, we are also getting complains.. As we are only doing courier service not direct link with naaplot.. People by mistakenly considering we are from naaptol and give lots of bamboos to us..
So please do not order anything from naaptol.. This is humble request

I have ordered a set of bag which was showing on tv and giving the guarantee of quality but the set we are received was not what they are showing. We saw bags with quality and large size bags for travelling and we got kids bag instead but the price they have taken is more than thousand. I really don't know what to say about this frauds, i have no option for replacement or refund, what kind of justice is this.

Hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
Your prize of mahindra xuv 500 will be delivered at your address when you pay your tds (Tax deducted at source) charges.
Tata jamshedpur road number 6 plot number 42 rajeshwari complex opposite dlf mall jamshedpur jharkhand

Hello,
I ordered two insect repellent from naaptol around 6 months back. However, these products were faulty. I demanded a replacement of those and handed over both the products. However, only one product was received back. I called and complained about it after 7 days as i was pretty much unwell during that period. I got a rude reply back that won't be helping me as the time-line is to complain back is max 48 hours.

Maine dt.21•02•18 ko zen neo 4g android mobile ka order kiya aur 26•02•18 ko received kiya. But delivery boy ne check kiye buna hi mujhse cash dene ko kaha. Maine pucha pehle open to karo. Usne kaha company iski permission nahi deti. Pehle payment karo baad mein pack open karo.. Aine same waisa hi kiya. Aur wo delivery boy chala gaya. After 3 hrs. Mobile hang hone lag gaya. Phir cust care par call kiya jawab mein service centre ko jaye kaha. Waha jaane ke baad service wale ne 350/ rs. Maange woh bhi diya after 2days same problem ab woh bolta hai company me bhejna padega... Pls support me. Nahi to mujhe legal tarike se jaunga.
Thanks.

I also got a call from someone who called from mobile number [protected] at 9.53am today and twice before at 8.42am and 9.46am informing that we have won a tata safari and to deposit a sum of rs.15, 300/- towards registration in case we want car delivery and in case of cash in exchange to send money to a certain account number. Again he asked 34, 600/- ipayed it
At last i know that it was fraud. So please do not respond to the call.

I know this is a fraud call but what i want to tell is that someone from naaptol is involved in giving such information to the fraudsters otherwise how can they get our personal purchase details with date etc.

Naaptol should take serious action against such people and keep a check on their staffs or take some security measures because ultimately naaptol will sufferdue to mistrust from people.
Naaptol is also supporting this fraud people

I purchased a bag from this naaptol, they first charged me 400extra for delivery, even tho the seller was in my city (Bangalore) and after i told them that product wasnt good and was damaged they told me that they cannot issue refund instead they will issue a 'refund voucher' this is a complete business strategy blunder. But thats not what i want. I want my full money back. Order id 45585745

They show and say excellent quality bedsheets on tv, but are sending worst quality. Once money is gone.. They keep telling we are sorry.. Pls wait we will send our person for return pick up and a voucher in 4 to 5 days but it never happens. I have called for 7 days consecutively till today from 6th to 12th march 2018.. And the answer is keep them packed we will send our person!

First time i have taken product from naaptol but size was not fit then we complain (complaint number 31045938 dt. 19 feb 2018) to naaptol then we got cut cheap a low category product give our better product m size or give my money back i feel my money get waste so quickly action to my product.

Dear manager,
I have purchased a silai machine invoice no 849l[protected], dated 29.01.2018.
Due to some reason, it was not used after delivery. Today when i tried to use it, after following all the instructions, it did not work. I tried with the help of batteries and power both but the main knob did not move. So, if someone is sent for checking it would be appreciated. Please, do the needful at the earliest. Whoever is coming to check can come between 4pm to 6 pm.
Waiting for your reply.
Thank you!

Sir

I have purchase n1 tab from naaptol but piece is defective i have telephonically file complaint so many time but no solution they are just ignoring the consumer. No service centre is provided so that i can visit there and make my tab checked there. Naaptol are making customer harrasement. While placing order they are very helpful but after once product deliver they change their status please do the needful.

I purchased scottish club 7pcs complete travel bag from naptol. When i received the product i didn't like the quality of the product and wanted to return the same. I raised a complaint vide no 31326522 on 05.03.2018 and escalated the matter to company representative and requested them to refund my money.
Next day one of the representative called me and informed that the money can't be refunded instead they will provide a voucher which can be redeemed within a period of 6 months. I said that i am not interested in any of their products and requested for refund of money for which the company representative is not agreeable and disconnected the call abruptly.
I have purchased many products through other online portals where i didn't experienced this kind of treatment. Whenever i was not satisfied with the product i got my money back.
But naptol is the only company from where i experienced this kind of treatment.
Kindly look into the matter as i don't want other people to be cheated

Thanks

I purchase scottish club 7pcs complete travel solution order no. 44861047 from naaptol. When i receive the product it doesn't fullfill my means on quality and i request for return. They call me but instead of return they offer me voucher validity of 6 months but i refuse for voucher. After some conversation they disconnect the call and don't pick after that. Still after 20 days of my request they told me that 'kahi bhi complain kar lo tumahara kuch nhi ho sakta chaye consumer complains he sahi' plz look into the matter. I she'll be very thankful.

Order No. 45318626, I have taken electric roti maker last week. When we cooked roti, omlet, kabab on this the outer part is getting burned but inner part is not cooked properly. The taste of Kabab and omlet are really worst when made in this.When i called customer care and asked for return, They are refusing to return to return money or exchange with other product. I have already taken 7 pcs bag and yoge rope from naaptol, But i dint return them.When i dont like this item, They are not taking it back.I am totally dissatisfied with Naaptol and they are not bothered about customer satisfaction.

Maina order kiya tha naaptol sa mobile life daps android phone iss no sa [protected] 2/2/2018 ko mugha mil giya toh jab maina product dekha toh woh kharab tha ham na un ko bola toh unu na bola wapas kar do ham na 6/2/2018 ko wapas kar diya 9/2/2018 ko mil giya unko toh unu na bola 15/2/2018 ko ham na begh diya lakin aaj unu na awb no galat diya jab ham ph karta hai toh call disconnect karta hai

The products i had ordered is not so good as i had guessed. There is damage for one item and rest is not so satisfactory. I had bought a pack of two sports shoes one sandal and a multipurpose bag as a set the shoes are not comfortable and the sandal has a damage so now am left with only the bag out of the set. Thats is useless without these things so i want to return them back.