Naaptol Online Shopping Complaints & Reviews

Dear sir maine 18.1.2018 ko ek order book kiya 3d nature bed sheet ka. But mujhe jo bheji gyi vo satrangi bed sheet thha. Inki kwality bahut kharab hi. Fabric bhi cheep hi. Isliye mujhe mere paise waapas kare. Maine kl aapke customer care no. Pr call krke complain bhi ki thhi unhone bola aapke paas 48 hr me call aayegi senior ki but abhi tak koi call nhi aai hi. Aapki service me itna time hi lagta hi saayad. Mera complain no.30480306 hi. Kripya mera product waapas lene ka kast kare. Please

Hello,

I am ajay kumar. Naaptol couriers team pickup the item from me 2 days back and they said will give you call in 24 to 48 hours 4 days ago for refund. Till date there is no response and when i called to customer care they don't even borther about.

My contact no. [protected].

I have call recording as well.

Thank you in advance.

Please assist.

I have book a 1 pair of boots from naaptol.i have recieved it on 20th jan at 2 o clock in afternoon.after getting the product i have check the product but the shoes are big and loose then i have checked the size on the bill its size 10., but i have booked the size 9.i dont know whose mistake is this and also not recieved the glasses also.so its my humble request to you that kindly change the size 10 to size 9.because i want this on urgent basis.

Thank you

(Congratulations) You are winner of Naaptol T. V. show Channel (Home shopping) you win 1st..price (Tata Safari) And Amount price Is Rs-12, 40, 148 Registration Service Charge- 8550 to inform by company. on[protected] Deposit only, for Detail Contact Tollfree No:-
[protected]
[protected]
[protected]

Toll free NO.[protected]

This msg I got from HP - NAPTEL.
And this is the number [protected]
And this is account details and he told me to transfer 12, 550Rs for this account to deliver car for my home.
Mr. ROHIT KUMAR
A/C:- [protected]
State bank of india
IFSC :- SBIN0000032

I got a message from an unknown number inside it was that I won a Tata safari worth 1240148 registration services 6500 from the number [protected] and [protected].they were asking me to pay the registration fees as soon as possible. I was smart enough so I googled it iam registering this complaint so that police official could track these cheating ### by tracking these numbers...

I had ordered for 15 piece designer cook and serve set bearing order no.43608793 with free 5 piece kitchen tools. The product is sold by logistic centre auth agent of mahavir enterprise. The shipment was delivered to me on 11th jan 2018 and paid rs.1499/- to the deliverer and to my surprise instead of the above product i received black hair shampoo in the shipment and immediately i raised a compliant at naaptol. But till now i have not received my ordered product nor there is any positive response from naaptol to send my ordered product and take back the wrongly delivered product.

I ordered the product on 2nd nov 2017 with order id: 41188892 and i got the same on 5th nov 2017. On 26th dec 2017 i went a picnic with my family and returned on 1st january 2018. During the trip 4 bags got damaged. The quality of the product that much worst. I then called the customer care number on 3rd january 2018 and i got a reply that with in 48 hrs an executive will contact me and do the necessary action. But till 6th january no support from your side i again called and the get the same reply. But this time they provide me the compliant number.[protected] and asked me to pack the product. I waited for the call from the executive. But no response. Then to now daily i called and yesterday they told that with in one hour the executive will surely contact me and collect the product and replace it with new one. But the same result happen. Today is 14th day that i am complaining.
Kindly let me know what to do to replace the product.

माननीय,
में सागर डी पंड्या महुवा डी, भावनगर, मैं रहेता हूं, मै ने करीब १५, दिन पहले नापतोल नामक कम्पनी को ओंनलेन टैबलेट विथ की पेड़ मंगवाया था, जो मुझे दिनाक, ११.०१.२०१८ को कुर्यर के द्वारा मिल गया था, मै ने जब पार्सल को खोल के टैबलेट निकाला तो पूरा रिजेक माल
भे जा गया था, मै ने तुरंत नापतोल के मोबाइल, नो, ९२२०००६०००, ८२८५५४४४७२.८३८�...⇄ पर कंप्लेन लिखाई और ऑर्डर नो४३५४३५५८, से भेजा गया टैबलेट जो डैमेज और रिजेक्ट पीस मिला था,
उसके बारे में कहा तब मुझे बताया गया कि आप की कंप्ले न मिल गई है,
४८. घंटे में आप से हमारे सीनियर बात करेंगे ४८.घंटे के बाद फिर मोबाइल से बात की उन्होंने बताया कि आपको को डेमेज पीस मिला है वो हम वापस मंगवा कर रीपर करके हमारे टेकनिसायान भेजेंगे, हमने पूरा दाम
दे कर मंगवाया था हमने बात की और कहा कि आपने रीजेक माल भेजकर धोखा दिया है, इस लिए हमें मनीबेक चा हए, आप के पर हम भरोसा नहीं कर सकते, तब अनोहों ने बताया कि अब हम कुछ नहीं कर सकते, इस तरह धोकाहगड़ी कर के हमने पेमेंट किया गया, रू, ४३९८, वापस देने की मांग को
इंकार करके रू, वापस नहीं मिल सकते
हमने लगातार २५से ३० बार मोबाइल से बात करने पर भी कुछ जवाब नहीं दिया जाता, मजबूरन हमें आपकी सरण में आए है, हमें आश है कि आप हमारी फरियाद के बारे में हमें न्याय दिलाएंगे, और कम्पनी की दादागिरी और धोखगङी हुई है, इस बात को जानकर हमें हमारी मदद करके हमारा
रू, दिलाएंगे, तो ग्राहक को सुरक्षा मिल सकती है, हमारी मदद आप जरूर करेंगे, आभार,

सागर डी, पंड्या
महुवा
पता:-सागर डी, पंड्या
५२/३ सरदार पटेल वसाहत
कोलेज रोड, बावलियां हनुमान के पास, महुवा बंदर पिं, ३६४२९०
डिस्ट्री क, भावनगर, गुजरात,

I ordered a combo of 7 bags in 900 rs and received a used one which was terrible and broken, no response from the company. And the quality was so cheap, and the product was not even finished that was a semi-finished good like the thread was hanging from all over the bags all of them the 7 bags and the quality was like made with papers i mean like so cheap, and when i asked for a refund they are just providing me vouchers i mean how could that be a refund the balance is still with you and i haven't received my money so how could you call that a refund i dont need your vouchers this is unfair i mean comeon we are in 2018 and you guys still up with those fraud scemes how could you do that that is a tv channel too. I am so disappointed with naaptol service.

Name - rahul sharma
Ph. No [protected]
City - hyderabad
Date & time of order placed[protected] evening
Complaint submitted[protected] afternoon after receiving the product
Order no[protected]
Invoice no 198l[protected]
Total amount - 1398

On 24th December 2017, I order 2 items of product code no. 13966, i. e. Nutriglow Sona Chandi Facial Kit, payment on delivery. I got a courier with Awb no. [protected], my order no. was 42997307. I made the payment of Rs 2597/- on receiving the same. Unfortunately when I opened the it, I found in the packet some other item. I gave a call immediately to customer care of Naptol as per them a senior person will call. Mr Sayad called from [protected] as per him I have to send this back and my product will come after one week, but when I said to send my product and collect this back he said that this is not in our policy. From last 10 days I am Calling again and again for this but not getting satisfactory reply, neither I got my material nor my cash.

On dt.2.01.2018 at 8.50pm during naaptol tv ads show for hair4real 5 minutes instant hair colour shampoo @rs.999.00 for 2packets. I have order the products, but when it reached to me claimed rs.1398.00. I never understand why and how you have cheated peoples. It really painic to any one. Courier changed never be so high it is ridiculous deal.
Item.13962 order no.43357591

I ordered a xxl american indigo double sided premium winter jacket - black. (Order #[protected] i was told that i can exchange product within seven 7 days. But when i called within 7 days, they told i was supposed to call within 48 hours but i told them that 7 days was told me on call. They were agreed to return product as they were not having xxl size and promised to give me voucher worth 999/. But next i got call again. I the person on call told me that product can't be returned as i din't call within 48 hours and talked very rudely and cut the call. After that i got a sms like my complaint is resolved successfully. This was too ridiculous. I want my money back and return the product to naaptol.com. They are fraud.

As per the fake advertisement given by naaptol on its channel nt1 vide which they assured that they sell an instrument known as super sonic and if i install the same in my houses or any other premises, no lizard etc. Would be able to move with in sphere of 20 or 30 meter area. At their fake advertisement, i purchased the same for a consideration of rs.999/- in july or august 2017
But surprisingly, it was of no use at all and fully ineffective. Despite of my efforts, this company has not been paying my money of rs.999/- at all. They have just cheated me in order to extract money from me illegally and wrongly.

I want my money of rs. 999/- back along with all other compensation as you deem fit and proper.

Hello
To naaptol team.

This was my first time of order from naptol and received defective mobile swipe konnect neo 4g bad experience.

Order no: 43087139 received the courier on 30/12/2017 at 8:30pm and have paid 4100/= including diamond membership. The mobile touch screen is not ok bottom right side touch is not working on screen..

Please do the need full

Yours faithfully

Piyush sheth
Mob: [protected]
A2/102 shree nilkanth varni
Shreeji sadan resd
Zadeshwer bharuch 392011
Gujrat

Sir
Following sms received from hp-naptel "(Congratulations) you are winner of naaptol company tv show on (Naaptol shopping) you win 1st prize (Tata safari) of rs-1280000, on registration service charges rs-12 800. On deposit[protected] only for details contact [protected]. [protected]. Tollfree[protected]"
Call received from [protected] on 26 dec 17 and continue disturbed to this daily call. Already informed to your company for take action but not taken any action.
Today also received call self identified prabhat singh from naaptol.

You are once again requested take action and who is the caller.

Other wise i will complain another place, against your company to information leak of customer and gain money.
Reply me please
Thanks

I had placed an order for "instant electric heating tap - wall mount", item 14597, on 24.12.2017 after watching the promo on tv. The courier delivered the product today (28.12.2017). The plastic naaptol wrapper with the invoice stated the correct item details and we paid rs. 3098/- (Inclusive of delivery charges). When the plastic outer wrapper was removed the product inside was "royal chef' a product worth about 2000/- and not ordered by me. Will naaptol replace the wrong product with the right one??

We ordered soumya collection sarees for ₹2500 with a discount coupon of ₹5000 but v had to pay ₹3100 n didn't get any coupon with it.
We also ordered bacca bucci shoes for 2000/- and we were the 3rd lucky customer on that day with my husband's name (Kamal ganesh) v won ₹20000 naaptol cash n ₹5000 discount coupon, v didn't get any of these.
Then we ordered vellani jewellery for₹999 with discount coupon of₹5000 the order was given in april, v got delivered in may, the discount coupon got expired in march.
If we call to the customer care center, they just ask us to wait for 2days everytime we call till now, there is no response about that lucky draw or any coupon.
I know there will no response for this message
Anyway hoping for good

I purchased "royal home ultimate sofa cum bed color: blue" (Order id[protected] from naaptol.com online shopping (Tna marketing) for inr3999 prepaid on 10th december 2017 with an expected delivery date of 18th december 2017. (Attached). The company neither acknowledged payment or confirmation of order by sms or mail (Even though this is a fully prepaid order)

No calls have been received from 18th december to 23rd december about the delivery of the product. On 23rd december, when i contacted the contact centre (3 times), the service agents (Amit and ashraf) were only parroting that the product will be delivered before 1st january 2017.

First, they are irresponsible for not acknowledging payment and booking my order for pre-paid order, then not calling me on the provided expected delivery date and telling me that the product will be delivered before 1st january as if it is routine to delivery they can and that they are doing a favour by selling their goods to me and that i should be glad to be provided the product, even if for payment.

Due to horrible deficiency of service, i demand that the company pay me compensation of 10000 plus rent of my house 12000 (Where i could not sleep due to non availability of sofa cum bed) and another 25000 for the harassment by the company representatives during calls and cost of an entire day of follow ups and arguments with them on mobile 22500

I ordered a silai machine for 1999 +delivery charges 399 from naaptol tv add on 18-12-17. I wanted to cancell the order, but everytime i called the lines were busy. They delivered within 2 hours (Which is absurd as i was told that 2-3 business days. Someone else received the order as i was out and was not informed that delivery will be made. I checked the product and the quality was very poor. I immediately called for return and refund. No warning was given that the product will not be refunded. They say they will give naaptol vouchers. I want refund, i don't want to buy anything from naaptol. My order id is 42772125. I want my money back in my account or by cheque. Full amount. Please look into the matter. I hope we will not lose faith from consumer forum.

Dear sir
I had placed order for the following product 10 days back and the product has reached courier 4 days back. I am urgently in need of the product for gifting it. I had requested the courier number @ naptol [protected]. But they say they dont have the number. Pls do the needful sir

Product id[protected]piece travel solution bag

Dr. Moula devi
[protected]@gmail.com