Naaptol Online Shopping Complaints & Reviews

My brother (Sanjay kumar bhat-[protected]) got a call yesterday from naap tol, they are saying that he has won the prize xuv 500 in out naaptop online shopping pvt ltds. On 9th birthday celebration. They are asking him to pay 10000 rs alongwith aadhaar card and photograph for registration of the vehicle. They are repeatedly requested to sent these formalities.
He call to the concern person he is saying if you trust me than pay otherwise dont pay.

Is this fake call or genuine?
Please help me to find out the correct...

Just i rerceived call from this number[protected]. He said ur winner and also this sms received from naaptol.com congralution yourwinner of naaptol company tv show homeshopping /s you win first prize tatasafari market value rs :1280000 your/s winner certifecate and winner card charge: and registration charge 12800 on deposite only for detail/s lucky draw contest office contact [protected] wht i do

I purchased from Naptol a Roti maker. I took delivery of the product from the nearby post office on 25th September2017. When I found fault with the product within a few days I complained and the product was replaced with a even worse dented, scratched (paint lost) and rusty product on 24 October 2017. Though I lodged a complaint with Naptol via phone for refund of money no action has yet been taken. At this rate I will be prompted to approach consumer protection forum.
Advocate Venkatesh.R
K/576/09
District Court Alappuzha ( Residing at Thakazhy near Post office - 688 562)

Ordered 7pcs complete travel solution by calling to [protected]. Later i wanted to cancel the order as i intended to purchase a different item. I called the same number. The customer care executive who picked up the call literally fought with me, saying, why did u order when u wanted to cancel. You should have thought well before ordering and so on.

This happened within 15 min of ordering. I was literally pissed off. Have never experienced anything of this sort from any shopping website before. Tried to cancel through the website. The cancel button didnot respond at all. Finally called [protected] and the customer care executive said that the order has been cancelled. Now i am receiving an sms stating 'item out for delivery'.

Now i understand why nobody purchases from naaptol. Pathetic experience. Pathetic customer service. Not recommended at all.

Order no 41444407.
Date of placing-12th nov 2017
Date of cancellation-12th nov 2017
Ordered 7pcs complete travel solution by calling to [protected]. Later i wanted to cancel the order as i intended to purchase a different item. I called the same number. The customer care executive who picked up the call literally fought with me, saying, why did u order when u wanted to cancel. You should have thought well before ordering and so on.

This happened within 15 min of ordering. I was literally pissed off. Have never experienced anything of this sort from any shopping website before. Tried to cancel through the website. The cancel button didnot respond at all. Finally called [protected] and the customer care executive said that the order has been cancelled. Now i am receiving an sms stating 'item out for delivery'.

Now i understand why nobody purchases from naaptol. Pathetic experience. Pathetic customer service. Not recommended at all.

Order no 41444407.
Date of placing-12th nov 2017
Date of cancellation-12th nov 2017
Ordered 7pcs complete travel solution by calling to [protected]. Later i wanted to cancel the order as i intended to purchase a different item. I called the same number. The customer care executive who picked up the call literally fought with me, saying, why did u order when u wanted to cancel. You should have thought well before ordering and so on.

This happened within 15 min of ordering. I was literally pissed off. Have never experienced anything of this sort from any shopping website before. Tried to cancel through the website. The cancel button didnot respond at all. Finally called [protected] and the customer care executive said that the order has been cancelled. Now i am receiving an sms stating 'item out for delivery'.

Now i understand why nobody purchases from naaptol. Pathetic experience. Pathetic customer service. Not recommended at all.

Order no 41444407.
Date of placing-12th nov 2017
Date of cancellation-12th nov 2017

I got tomorrow call and he told me you won tata safari car. What u want car or cash i told i want cash so he told
Me ok u have to transition 12 thousand rs in my company account and he give me his number and bank account num i told send me prof to win 12lack 80 thousand rs so he told me ok i send u check or latter of your price and he send me check or form what i win. But i cant believe. He told me he is menager. Of naptool company thats y i calling you.

Plz cancel the order no.41172112 sku 8269 112 pcs drill machine & screw driver, due problem in family i would not take the order. As have order the product on 04 11 2017 saturday, and it was yet to
Devilvery on sunday[protected], plz take that the product will be canceled for the same

Sorry for canceling the order

Plz do need full

Thanking you

Varun tripathi

Friends I ordered 5 panipat kambal set on Naaptol. I got delivered on 3-11.17 evening.when I checked the quality of kambal are very worst and when I tried to complaint the costumer care service employees talked very rudely and shows no interest about your complaints.their way of talking is very bad. They never allowed u to talk with their senior and not interested to file your complaint .SO FRIENDS ITS MY FIRST AND LAST EXPERIENCE TO SHOP with NAAPTOL.BE CAREDUL THEY ARE FRAUD AND BIG CHEATERS.SAVE YOUESELF AND YOUR MINEY FROM THESE CHEATERS.

This is with respect to the bad experience faced by my father from naaptol who had ordered an item through phone by seeing tv ad of naptol. He has ordered the item ' rangeen rajasthani 4 double & 4 single bed sheets with 12 pillow covers (4dsbs4) sku:9617'. Order no.:38690504 dated 22/08/2017.
He had received just 1 double and 4 single bed sheets and 4 pillow covers only. When he lodged a complaint about the discrepancy with naptol by phone (Complaint no:[protected], a second consignment was received on[protected] which just had 4 pillow covers!!! He made a phone call again and told this discrepancy to customer support. Till now no further consignment or response is received from naaptol regarding this. When i contacted the customer care, their response is poor (Attached mail response).

I have ordered the package of 5 single bed fleece blankets, the product is so bad that this product is totally different of shows in add, the order number [protected], ordered on 3/10/2017 and received on 6/10/2017, at:garia, patuli,
Dist: south 24 pargana, city :kolkata, state:west bengal, pin no:700094,
Email id: [protected]@gmail.com, my contact number :[ protected ] kindly take the order and refund my money!

Plz cancel the order doc no [protected], due problem in family i would not take the order. as have order the product on 24 10 2017, and it was yet to
devilvery on moday, plz take that the product will be canceled for the same

sorry for canceling the order

plz do need full

Thanking you

Manjunath Ts
[protected]

Purchased a mobile handset worth rs 3880/- (Swipe konnect neo 4g) in the month of august, 2017. I was not satisfied with the product received, which was not functioning properly, i registered a complaint on naptol, and as a result it was replaced with a new handset of the same company on 19th october, 2017. Even now, it's not working properly and the software are too old as i have been seeing the notification for updation. Also the icons are not accessible. As the product i have received is "useless", i have wasted my time, money and have lost peace. I'm deeply frustrated with the product received, so i request you to make necessary action to facilitate returning of the product and also provide the refund with enough compensation as soon as possible.
Thank you.

Address:
Jessy nishad
Karumancherry house,
Ezhupunna south p. O.,
Cherthala, alappuzha, kerala - 688 537
Phone number: +91 [protected]
E-mail: [protected]@gmail.com

I have purchased 6 set of necklaces and earrings from naaptol last month. When it was advertised on the television it was looking perfect and up to the standard. But the original product differs from the showed one when it was delivered to me. None of those can be used as it feel very cheap in quality from the look. I have called the naaptol customer care and reported the issue. They told me that they would call me within two days. But I didn't get any call hence I made a call after two weeks ie yesterday and one lady from the customer care told me that within 48 hour someone from the technical team will call me. She also told me that there product got 6 months warranty hence I don't have to worry and they will replace it. Today I got a call from the technical team and they told me that I should make a complaint immediately to get it replaced and now they can't not replace it since I made a complaint yesterday. Actually I made the complaint long back and naaptol didn't respond to my issue. The delay is from naaptol: now they are telling that I didn't report the issue on time and they don't have any record for my call history. Finally when I said that I'm going to make a complaint the customer care representative used many abusive words and which I could record finally. Since only jpeg files can be attached here I can't share the voice clip. Attaching the call history I had between naaptol. They are actually cheating the customers selling defective products and not ready to replace telling unjustifiable reasons.

Today i have received my product & open the product box i am shocked my product is not match of shown in add. My product is totally different of shown in add. Product has shown in add 11 nos but product received only 06 nos and his quantity is very low. I am not believe on online products in future. Faulty we receive, so please return and refund my money.

I purchased roti maker on october month and returned it as i received different colour. After my return for more than a month the product was not delivered. I placed cancellation request last week. I need my cancellation voucher. People in customer care not answering properly. They are very harsh and impolite. My order phone number is [protected]. I need the cancellation voucher. Kindly help me.

My order no 40037315 ordered for jessica dazzling austrian diamond jewellery sku11784
And i got the parcel today but the product was not a jewellery but an induction cooker
I have already paid the money as 1398
So please exchange my product or return my money as soon as possible or else i will take actions.
My billing addres is rufsidha muskaaan paral and it was sent from j and m logistics auth agent of radhey jewellery pvt ltd from cochin

I have ordered a datawind sc with keyboard and net free. order number CCXZA6X6-1. I recieved the product today (15.10.2017). the product received was broken. please replace my order. and wat to do next step please provide information

Heloo today i got call from [protected] no. That man asking i won the 1st prize tat safari in the naaptol lucky contest. And he asking regitrstion charge 8500/then he send me his account no:[protected] ifsc sbin 0017439 sbi
Now i want know its true or not. That person know me &he know what iam purchesd in ur shop. I think naaptol online shopping company doing like this fraud.

I received a call from unknown no. And the guy said "you win the tata safari from naaptol, and you need to submit 8500/- to collect your prize".
I'm pasting that sms which i got from that fake no.

Dear customer you are winner of naaptol company tv shop you win 1st prize tata safari and amount rate prize rs. 12, 80, 148/ - registration charge 8500 only deposit contact this no, tollfree no, /, [protected] [protected]

So request you to please aware from these kind of fake calls

- deepak raysing
[protected]

I have ordered 7 sarees from naptol in the month of 1 month ago. While ordering the product i have got cash price of 5097. I have told that i can receive the gift in the next order (5097 worth of gift). I have ordered again on 28/09/2017 thru ph call. Invoice no. 847221s[protected]. I have received my order for 7 sarees but not received the gift. I have called again the ph no which you have provided in naptol tv but the person says that you have not claimed for the gift. But i am sure that i have remained them about my gift. And they have told me that they will dispatch the gift along with my order. But i have not received. Pl arrange to send me my gift as early as possible.

Hi, i ordered a sewing machine from naaptol. But i didn't like the machine as it's not tailored for my convenience so i requested them to take it back. Despite of me being very clear on this, they were beating around the bush and were not initiating the return process. Then after few days they told me that according to company policies we can't return your product as it's been more than 48 hours of your delivery. According to basic return policies, a company provides minimum return period of at least 10 days and they said it's 48 hours. And therefore i can't digest the fact that it's true. So i kindly request you to look into this matter.
Also when i asked them for the copies of company policies regarding return process they said it's confidential, which is again something conflicting as the customer must know the return policies.