Naaptol Online Shopping Complaints & Reviews

Dear sir/madam,

I order 7 bags via order no 38442223, consignment no 829l[protected] and order date 14/08/2017.

I received delivery on 16 aug 2017 around 8 pm and asked delivery boy to let me check first then i will receive the delivery he refused me to do so and left.

After checking i found 2 bags out of 7 has been torned then i called on customer care no to register my complaint on 16 aug 2017 9:11 pm (Duration of call was 5 mins 48 secs). He told me that he will send delivery boy to collect the defective pisces of bags and replace it within 10-15 days.
After 5 days i. E on 21 aug 2017 i receive sms like "your order is out of delivery" but no delivery has been made
Till 28-aug-2017.
Therefore, again i called on 28th aug 2017 for delivery not happened and told about my all conversation but customer care executive (Lady) says that your replacing period is over so we can't able to replace your product.

Please refund my money or replace the defective product as soon as possible

With thanks & regards,
Ashok prasad

The product pertains to car washing and cleaning kit was ordered which was not up to the mark. As a customer i was not satisfied with the product and want to return the product but the naaptol.com company denied for acceptance and return of product, which is not appropriate.. As a brand this does not suit them for such action. They are bound to and liable for accepting the returned products which other well known company, online shopping sites and reputed brand does. Being a brand if they cannot do so then the said company cannot last long or will not have existence in few times. I would appreciate if company can accept the returned product and deliver the cash to customer over the counter...

The company is making fool out of customers by announcing wrong deals. It is an harassment of the customer. It has happened few times with me when i have purchased few items after discussion with naaptol representatives, but after making purchase they have refused to accept the deals.

The company has also leaked my details as i received call from naaptol and was informed that i have won a car and they asked us to submit the registration charges which we identified was fake call. The question is how we got my purchase details along with other personal details.

I want to raise complaint against naaptol.

Good afternoon sir/mam
I have purchased kitchen dinner set at 25 july 2017 but delivered 7 july 2017.
My problem have to this kitchen and dinner set not perfectly item and i have no satisfy this products. I have 4 times complaint naaptol service costumer, this product i have not satisfy plz refund my cash but they have not refund my money. Plz i have requested refund my money...
Naaptol ph no. So also call him this nbr : [protected], [protected], [protected]
My order no.: 37786931
Order date : 25 july 2017

I too got a call that i have won tata safari in a lucky draw contest as per my shopping at naaptol.com. The call was made from the no. [protected] and the person on other side gave me 3 options, either to pick up the car from shilong, or to receive it at my house or to give me the amount but before i have to deposit 12, 600 in his bank account as per the gst. Obviously it's a fake as in any case i would have to give him the money beforehand. These scams should be stopped.

Dear sir,

I have ordered a phone from naaptol which of different specification but delivered product is of different specification. I asked cs team to get replaced my product the cs team told to solve my query within 2 days.
After 2 days without replacing and talking to me closed my query without resolving.

Plz help me to get my money back or to get specified product which i have ordered.
Wrong product receivedclosed
Complaint id: 27179607 complaint date: thursday, 17 aug 20

Order no.38414913

Thanks and regards
Sakshi
[protected]

Fraudulent call stating u have won tata safari and asked me to pay rs. 6500/- as registration fees in his account.
Sms includes below toll free no [protected]. Cell no.[protected]

Sms i received is
Naaptol you winner first prize tata safari storme vx varicor and price 12, 40, 148.00 registration charges rs.6, 250 helpline number [protected] [protected]

I received a call from one mr. Rakesh agarwal mobile number [protected] he said i won a tata safari prize and that i need to pay only rs.8500/- registration service charges and i was asked to provide my id and photograph. I was surprised initially then i asked him to give me his id representing naaptol first. He promised to do that. But did not send any details. Later i made a google search and got convinced that his call was a fake.
Dear citizens beware of such fake offers. Never part with any id without making a thorough study of the company/caller.

Dear sir,
Today i got a fraud call from a mobile number ([protected]) and the person on the other side claimed that he is calling from naaptol.com and he told me that i have won a tata safari car in a lucky draw and in order to avail that offer, i have to deposit 12000 rupees to the person's bank account. On asking about the bank account details, he gave me the following details:
Account holder name and account number: mr prakash bhandari a/c-[protected] (Sbi)
Ifsc code: sbin0000164
Please look into it and let me catch hold of this impostor.

Hi,
I am yadav waghmare complaint about her naaptol exectutive mr manish topar it is very rude guy talikng very rudely and misbehaviour on during cal i am asking such question then he asking to me same question very pathetic services naaptol i am very unsatisfied of naaptol services i dont buying in future
Kindly do the needful and take a action about services

Sir, i have got a sms today from dm-naaptl
Reseved sms contant

Welcom to naaptol
Company t. V show (Home shopping) you win - 1st prize (Tata safari) and amount rs. 12, 80, 148/- registration service 6550/- on 16/08/2017 deposit for only details contact me[protected], [protected]

And sum budy call me from this number [protected] - date:16/08/2017

Hello,
Sir/madam,

This mohammad asif rasool from rajgir-bihar,
I brought weight loss product from naptol.
I got small size of, i complain also to the delivery guy and booking one also.
I told them to replace the product, they are not responding at all.
The product was about 1599, they get from us 1990.
Please make it replace as soon as possible
Thank you.

Hello, today i received an sms even got call from naaptol. The person whose name is aman sharma he said i m the lucky winner n i won tata safari worth rs.1280000 n he have given me other option if i don't want car so i can have cash prize too.in both case i have pay registrarion cost of rs. 12800 for this i have to provide my saving account number through sms. When i offered them cross cheque they denied to accept it. So i got doubt n i just simply said i don't want it. But my query is how they come to know what we have purchased last item from your company n what was the cost of particular item even they have list of purchased date. Is there someone who is involve from your company...??? How they got whole details... Please take serious action against them.

Dear sir
On 09/08/17 at 09:45 am i have received call from +91-[protected] regarding congratulation you are winner of tv show naaptol – you win 1st price tata safari) and amount price is rs. 12, 50, 000/- registration service charge rs. 8500/- on 09/08/2017 deposit only for details contact me[protected], [protected], [protected].

Kindly advise the above caller person is fake or right, i have not trusted with him
Kindly intimate to me as soon as possible
N. Marimuthu.
Email. [protected]@gmail.com
Mo. +91-[protected]

Purchased a product from naaptol company by watching tv advt. The order number is: 38136528 i received this product on 07/08/2017, after receiving the product, i was shocked. I ordered for a purple container set of 43pcs. Even if the door delivery was on time the products what i received was totally different from what dey advertised. I ordered for purple container set and what i received was half of what they advertised and the rest was in white color. Out of the total 43 pieces dat dey advertised dey delivered just 23 pcs n it was mentioned that the lid of the container s also counted. Apart from these drawbacks the worst cums wen u make a call 2 deir customer care. Its heard dat companys should treat customers as their god. However those responsible people at the other end r so ridiculous n impatient dat dey r not even ready 2 hear why deir customer made such a call 2 dem

I purchased travel bag + 8 utility accessories from naaptol.com and i hv found that some accessories are not delivered, as well delivered product is very poor quality and not working. Confimed from the customer care that if product is not satisfactory then money should be refunded and he said yes. I not not yet received call from naaptol for my complaint. Also there is no option available to put writen complaint of naaptol site for complaint was logged on - [protected]
I want my money back

[protected]

I had ordered for set of bags. Which was delivered at my place on cash on delivery. I had paid the money and taken the delivery, the product is not similar to display on the television also the quality is inferior.

Hence i had asked for return of goods and refund.

After 4 days the delivery boy had taken back the goods. While contacting naaptol for refund, the customer care had informed that your money had credited which will be used for next purchase and no money refund will be given.

As per refund policy, naaptol team will approach after 7 days to get the account number where the funds will be refunded.

Is anyone will look into this and arrange for refund.

Iam dinamani kheti from bagduli po khambeswaripali dist sonepur odisha mob no [protected]i bought a swipe 4g mobile from naptol about 2 months before and this hanging and its back touch switch is not responding & the mobile is hot on back side when talk with phone a minute or more and hot in ply in net sight so i face many problem i would request you you solve my problem or refund my mobile

Mene denim ki jeans buy ki thi... Fitting ki problem se mene product return ki thi... Tab kaha gaya tha k mere bank ke account me rupess refund honge... Bt vo nahi huva... Apki company asa khe rahi hai k vo mere napptol k account me jama hai... Vo bi 6 months k liye hi...6 months me hi mere ko product leni padegi... Ye kaha ki business hai.. Apki... Or apke jo bhi woker hai vo bhi sale... Bahut bura bolte hai... Plzz asa woker ko nikal de job se... Or mere ko vo rupess mere bank ke account me chahiye... Nahi to mere ko napptol ke head ko complain karni padegi..2 days me mere ko ans mil na chaiye

Please cancel my order because of shortage money. My order no 37927145, kitchen queen 81 piece