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Naaptol Online Shopping Complaints & Reviews

3.2
Updated: Jun 23, 2025
Complaints 2340
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1472
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Naaptol Online Shopping reviews & complaints page 4

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K
kavya amin
Aug 3, 2022
Resolved
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Received an envelope delivered by a post man regarding a fraud scratch card addressing a win of a Mahindra SUV. Reading more regarding this, I came across a lot of people being victims of this scam as the claiming rules instruct you to pay a 4% tax payment. Personal information of innocent individuals are being misused for such crappy scams. The company must take responsibility for leaking or misuse of customer contact information or even if someone is using their company name without its awareness.
Sep 4, 2022
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2022
Naaptol Online Shopping Customer Care's response
Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol
Even if the NAAPTOL knows there are people who are pretending to be from NAAPTOL why aren't they doing anything to stop from getting the real NAAPTOL company from getting humiliated like this . They are doing this knowing they won't do anything even if they cheat people for money using NAAPTOL as their identity . Please look into this and help us from getting scammed in future . Thank you
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    S
    Sachin cv Sachin cv
    Jul 26, 2022
    Resolved
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    Resolved

    Address: City tower complex sasthala line atgarhanew town kolkatta west Bengal700052

    Nange july 25 kke scratch and win card and letter bandide . Cll madi nivu mahindra xuv 700 car win agidra matte cash gagi 1% tax pay modlu madbeku and next 1480000 amount nimge sigutte anta hetidre matte matte clls bartive plz . Namge edu nija na sulla anta heli
    Jan 17, 2025
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2022
    Naaptol Online Shopping Customer Care's response
    Dear Customer,

    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

    @Team Naaptol
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      V
      Venkata Anil Kumar Karam
      Jun 20, 2022
      Resolved
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      Resolved

      Sir
      I got registered post from naaptol pvt. Ltd. Im got selected for lucky draw contest I got a letter, its real or fake.
      Jul 21, 2022
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2022
      Naaptol Online Shopping Customer Care's response
      Dear Customer,

      We would like to inform you that the letter received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

      @Team Naaptol
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        A
        Abhigyan3
        from Pune, Maharashtra
        Jun 20, 2022
        Resolved
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        Resolved

        I bought a some products last year, but after that Naaptol agents keep calling for promotional offers. Problem is the agents keepon callimg minimum of 8 to 20 times rven after polite refusals. The agents call you unlit you are furious to hear. Its been going on from past 1 year now n I have blocked Naaptol. Now thry keep on calling round the clock from multiple numbers.
        Jan 13, 2025
        Complaint marked as Resolved 
        Naaptol Online Shopping customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2022
        Naaptol Online Shopping Customer Care's response
        Hi,

        Apologies from Naaptol!

        Request you to kindly share your register contact details at backoffice.[protected]@naaptol.com so that we can activate the DND.

        [protected]@Naaptol
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          K
          KalidindiMuralidhar
          from Vijayawada, Andhra Pradesh
          Jun 16, 2022
          Resolved
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          Address: Kankipadu

          I received one letter from indian postal service . When I opened it I found the letter and one scratch card in it. I'm thinking that it is fake, spam and fraud . So I'm complaining about this issue. Please take nessaary action on those who involved in this scam. Please do need full.
          Jan 30, 2025
          Complaint marked as Resolved 
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Verified Support
          Jun 16, 2022
          Naaptol Online Shopping Customer Care's response
          Dear Customer,

          We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

          That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

          It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
          @Team Naapttol
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            H
            hruthvik r
            Jun 13, 2022
            Resolved
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            Resolved

            Address: #116 60feet road kumbara koppal mysore, Government hospital

            I got one scratch card and win car price and I he side pay 100000 rupes tr charged and transport chargers then I we'll send ammount but he is not going responding
            Jan 15, 2025
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            Verified Support
            Jun 13, 2022
            Naaptol Online Shopping Customer Care's response
            Hi,

            This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

            One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

            Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.
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              H
              hruthvik r
              Jun 13, 2022
              Resolved
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              Resolved

              Address: #116 60feet road kumbara koppal mysore, Government hospital

              I have a scratch card and I win frist price and also I pay 1.00000 rupes but this is scam his not receiving my call and not responding
              Jan 10, 2025
              Complaint marked as Resolved 
              Naaptol Online Shopping customer support has been notified about the posted complaint.
              Verified Support
              Jun 13, 2022
              Naaptol Online Shopping Customer Care's response
              Hi,

              This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

              One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

              Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.
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                S
                Sami85
                Jun 11, 2022
                Resolved
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                Address: Mancheri house, Nadukkundu, Velluvangad po

                I have purchased for Pack of 8 Double of Rs 1999/- My product order no was 97092883. Product quality was very poor and also received different . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . Don't buy their product they are cheating.
                Jan 9, 2025
                Complaint marked as Resolved 
                Naaptol Online Shopping customer support has been notified about the posted complaint.
                Verified Support
                Jun 13, 2022
                Naaptol Online Shopping Customer Care's response
                Hi,
                Apologies from Naaptol!
                Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                [protected]@Naaptol
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                  M
                  Mugeshmugi
                  from Kanchipuram, Tamil Nadu
                  Jun 7, 2022
                  Resolved
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                  Address: Bihar

                  I want return my money rupees-13650
                  Jul 9, 2022
                  Complaint marked as Resolved 
                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 08, 2022
                  Naaptol Online Shopping Customer Care's response
                  Hi,

                  We would like to inform you that there no such prize distribution has being organised by Naaptol Company.

                  They people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amounts of money in their bank accounts.

                  It is kindly requested not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                  [protected]@Naaptol
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                    J
                    Juli Jha
                    from Muzaffarpur, Bihar
                    Jun 1, 2022
                    Resolved
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                    Address: Andigola Road,MUZAFFARPUR,bihar

                    Dear sir
                    मैने नापतोल से 27मई को एक प्रोडक्ट ऑर्डर किया था ऑर्डर id[protected]हैं. जो कि मुझे 31मई को प्रोडक्ट मिला जब मैं प्रोडक्ट को खोल कर देखे तो प्रोडक्ट डैमेज और बहुत ही गंदा क्वालिटी का था .तो मेने नापतोल कस्टमर केयर में फोन किए और उनको पूरी बात बताएं. उसके बाद उन्होंने कंप्लेंट लिया .और ना कोई कॉल आया ना ही कोई मैसेज या ईमेल लेकिन फिर बिना कस्टमर से पूछे कंप्लेन क्लोज कर दिया गया ..और आज तक कोई भी नापतोल से respone लिया गया. आज मेने फिर नापतोल कस्टमर केयर में फोन किए तो उनके तरफ से बहुत ही गंदा भाषा था. तुमको जहां कंप्लेंट करना है कर दो. मेरा कोई बाल भी बांका नहीं कर सकता. सर हम बहुत गरीब आदमी है
                    कृपया कर सर मेरी मदद करें
                    गौरव कुमार झा
                    मुजफ्फरपुर बिहार
                    [protected]
                    Jul 8, 2022
                    Complaint marked as Resolved 
                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 02, 2022
                    Naaptol Online Shopping Customer Care's response
                    Hi,
                    Apologies from Naaptol!
                    Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                    [protected]@Naaptol
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                      P
                      prakash manian
                      May 26, 2022
                      Resolved
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                      Address: E 8/2 STREET NO3 HABSHIGUDA KAKATIYANAGER HYDERABAD 500003

                      Sir
                      i had purchased a portable fan cum light product by paying 799/- when the productreached my place it was damagwed and morever i was not satisfied with the product. i immediately raised a complaint for return and the same was acknowledged by your cioimbatore office. now it is 2 months no one has come to collect the retured material and it is lying with us. we keep getting messages that they will collect in 5 days but no boby comes.

                      i am a senior citizen and my money is struck for your non complaince. i finally request you to take back the material and give the credit such that i can purchase some other product.

                      if i dont get areply from your end i will post this in the facebook and twitted whxch will tamper your image
                      kindly do the needful
                      regards
                      v.prakash manian
                      [protected]

                      COMPLAINT NO 56721577
                      ORDER NO 95829142
                      Jan 17, 2025
                      Complaint marked as Resolved 
                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                      Verified Support
                      May 26, 2022
                      Naaptol Online Shopping Customer Care's response
                      Hi,
                      Apologies from Naaptol!
                      Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                      [protected]@Naaptol
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                        K
                        Karthiselvi1987
                        from Tiruchirappalli, Tamil Nadu
                        May 20, 2022
                        Resolved
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                        Address: KULUMANI MAIN ROAD

                        Got a scratch card by post from naaptol which says I have won 9.30.000 rs cash prize in lucky draw. With a helpline no. On it . [protected], when I called he asked for my bank details on WhatsApp. Now I m worried about my account. I called naaptol customer care to ask whether they are celebrating their 11th anniversary so they said no nothing is like that . I think it’s a fraud. Please suggest what should I do ?
                        Jun 21, 2022
                        Complaint marked as Resolved 
                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                        Verified Support
                        May 20, 2022
                        Naaptol Online Shopping Customer Care's response
                        Dear Customer,

                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                        This information is fake . I know but another time I not booking any product for naaptol company your company Nome is block mark
                        Hello I too got a letter and scratch guard on it. I scatched and found 75000/- an when called the number [protected] they asked me to whtsapp the letter with scratchcard and my bank detail.

                        Before taking any step just checked online and found the site is not opening.

                        My query when we purchase something online, how do our data goes to fraud people. Who sells the data to all illegal people.
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                          C
                          Chaithanya Chandran
                          May 19, 2022
                          Resolved
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                          Resolved

                          Recently We had ordered 8 bed sheets worth 300 plus each but they had send us very poor quality cheap material .

                          We had received good quality with same design two years back so only booked again for a gifting purpose but this time they cheated on the quality. they had sent us duplicate sheets.
                          We have received this on April 9 2022 ., they said they will send on 27 April 22 but all of a sudden their delivery boy called and delivered the product to home.

                          I had to order three four time to get this since the order was getting cancelled/ rejected, if they were out of stock they could have let us know instead sending this low quality product. I came to know this now because I gifted this to my mom, informed me this ; its absorbing the moist and bed is getting wet. the material is too bad for using.

                          I want good quality sheets, easy to wash and long lasting, which will not shrink or they have to repay my money with delivery charge rupees 400.

                          I have paid to receive this 2400/-
                          I am expecting an action against this cheating and i dont know how many they had fooled..

                          order details:- ID 95354115
                          PRODUCT NAME: pack of 8 premium 3D print natures delight bed sheet sets [8BS16 3D]

                          Thank you..
                          Jun 21, 2022
                          Complaint marked as Resolved 
                          Naaptol Online Shopping customer support has been notified about the posted complaint.
                          Verified Support
                          May 19, 2022
                          Naaptol Online Shopping Customer Care's response
                          Hi,
                          Apologies from Naaptol!
                          Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                          [protected]@Naaptol
                          Verified Support
                          May 20, 2022
                          Naaptol Online Shopping Customer Care's response
                          Hi,

                          We have tried to connect you over your registered contact number but the same is not responsive.

                          Kindly share your alternate contact numbers at [protected]@naaptol.com so that we can action further.

                          [protected]@Naaptol
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                            R
                            Ramya Bhushan
                            May 19, 2022
                            Resolved
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                            Address: upparahalli behind urdu school tumkur distric

                            Steel water bottel and lunch box combo.
                            we don't get good response from backline team they behave roodly .we have problem with that please resolve our complaint. its our humble request...we don't want to loosing our money
                            Jan 17, 2025
                            Complaint marked as Resolved 
                            Naaptol Online Shopping customer support has been notified about the posted complaint.
                            Verified Support
                            May 19, 2022
                            Naaptol Online Shopping Customer Care's response
                            Hi,
                            Apologies from Naaptol!
                            Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                            [protected]@Naaptol
                            Verified Support
                            May 19, 2022
                            Naaptol Online Shopping Customer Care's response
                            Hi,
                            Apologies from Naaptol!
                            Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                            [protected]@Naaptol
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                              S
                              SimpleRaj
                              from Bengaluru, Karnataka
                              May 14, 2022
                              Resolved
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                              Resolved

                              Address: 2/262, uppar street, Kollegal mole, Kollegal 571440

                              Naaptol Online Shopping send me a massage and post and Said you won 11, 50, 000. And he ask a details of me and said to deposit to 11, 500 and again he said to deposit to 34, 000 for TDS Tax on withdrawal your 11, 50, 000, and what we do now, I lost already 11, 500
                              Jun 20, 2022
                              Complaint marked as Resolved 
                              Naaptol Online Shopping customer support has been notified about the posted complaint.
                              May 14, 2022
                              Updated by SimpleRaj
                              Naaptol Online Shopping send me a massage and post and Said you won 11, 50, 000. And he ask a details of me and said to deposit to 11, 500 and again he said to deposit to 34, 000 for TDS Tax on withdrawal your 11, 50, 000, and what we do now, I lost already 11, 500

                              Verified Support
                              May 16, 2022
                              Naaptol Online Shopping Customer Care's response
                              Hi,

                              This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

                              One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

                              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

                              Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.

                              [protected]@Naaptol
                              Naaptol company send one post and send you have select lucky customer and win 1, 20, 000 and he ask bank details. I send whatsapp help line number. 9, 40, 000 transfer in your account you paid 4, 550 for tax department. I paid.again paid GST department 18, 800 i paid 11000.and what we do.i lost 15, 500
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                                G
                                Ganesh Maryali
                                from Belgaum, Karnataka
                                May 12, 2022
                                Resolved
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                                Resolved

                                I've received a scratch&win coupon along with a description letter saying that i've won KIA SELTOS as part of the 13th anniversary celebrations of naaptol online shopping services pvt. Ltd. The registered speed post letter saying that i've to contact the given number to redeem the bagged price and to pay the 4%tax in advance.Address given in the said offer letter and the sender address of the cover are different
                                Address given in theoffer letter:
                                Naaptol online shopping pvt. Ltd, city tower complex, sasthala lane atgarha, new town, kolkata,
                                West bengal-700052
                                Address given in the cover letter:
                                Ratan dev 42/3, Arindya Shanji Rd. Barasat, Kolkata-700124
                                Jan 16, 2025
                                Complaint marked as Resolved 
                                Naaptol Online Shopping customer support has been notified about the posted complaint.
                                Verified Support
                                May 12, 2022
                                Naaptol Online Shopping Customer Care's response
                                Dear Customer,

                                We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                @Team Naaptol
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                                  G
                                  gaura00195
                                  from Munger, Bihar
                                  May 1, 2022
                                  Resolved
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                                  Resolved

                                  Hello !

                                  My name is Kumar Gaurav

                                  I ordered a product on 17th April 2022 named 10 Pcs Stainless Colored Handi Set. The prodect has been delivered on 21st of April 2022. I paid the money to delivery boy via (COD) hand to hand. Which was 800 rupess. But the quality of the product was unsatisfied. That's why i returned the product on 22nd of April.

                                  It's been over a week but i didn't get any payment refund information. I contacted Naaptol customer care more than 20-25 times, but they didn't provide any helping info.

                                  Paid money - 800 rs
                                  Refundable - 800 rs
                                  Please help me to get my money back
                                  Name - Kumar Gaurav
                                  Mobile No - [protected]
                                  Jun 2, 2022
                                  Complaint marked as Resolved 
                                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2022
                                  Naaptol Online Shopping Customer Care's response
                                  Hi,
                                  Apologies from Naaptol!
                                  Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                  [protected]@Naaptol
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                                    M
                                    Mohammedimam Hussain
                                    Apr 21, 2022
                                    Resolved
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                                    Resolved

                                    Address: 903, building 7, prakashdeep building,Tolstoy Marg,Atul grov road,janpath,cannaught place,New Delhi-110001.

                                    Ive got an envelope from Naaptol that indicates it's giving such amount to few consumers for celebrating their 12th birth day..so I've searched about that in online..it says no contest announcement from their official page..but I've fill ed form and sent to their whatsapp number [protected]... but now I got some scare about my bank details and Aadhar number sent to their whatsapp number..so please register this complaint and take quick action before happening big tragedy.
                                    May 22, 2022
                                    Complaint marked as Resolved 
                                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 21, 2022
                                    Naaptol Online Shopping Customer Care's response
                                    Dear Customer,

                                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                    @Team Naaptol
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                                      Kalpana666
                                      Apr 19, 2022
                                      Resolved
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                                      I got a letter from naaptol online shopping that i have received 980000rs scratch card coupon...and i calles the helpline number and they ask me to pay 4550rs as TDS fee and again they ask me to pay 18800rs as RBI fee... totally i paid 23350rs and i got scammed by this naaptol online shopping... please some help me
                                      Jan 17, 2025
                                      Complaint marked as Resolved 
                                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 19, 2022
                                      Naaptol Online Shopping Customer Care's response
                                      Dear Customer,

                                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                                      Further request you to share the complete details which you have received from fraudsters at backoffice.[protected]@naaptol.com so that we can investigate further.
                                      [protected]@Naaptol
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                                        Vandana@jain
                                        from Sagar, Madhya Pradesh
                                        Apr 17, 2022
                                        Resolved
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                                        Address: Behind matches branch, naer khemchand jain hospital, keshavgunj ward sagar m.p.

                                        I want to return my product 7 Pcs Fridge Cover Set
                                        May 19, 2022
                                        Complaint marked as Resolved 
                                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 18, 2022
                                        Naaptol Online Shopping Customer Care's response
                                        Hi,
                                        Apologies from Naaptol!
                                        Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                        [protected]@Naaptol
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