Naaptol Online Shopping Complaints & Reviews

As a customer I purchased a all in one kitchen solution from Napptol Company which product was delivered on 20.02.2017. Today i.e. 16.03.2017 I have also received a call from [protected] and he congrats me about winning a Tata motors based on my recent purchase from Naaptol. I have also been offered the option either to take the vehicle or cost of vehicle in cash, Amount Rs. 4, 60, 000. He als said, the only formality that I have been asked to do is depositing an amount of INR 17800 in their manager's SBI account .i deposited INR 4600 & 8600 in two SBI Acc no.[protected] & [protected] . The person is repeatedly calling me to confirm deposit of INR .4600.

I think he call me and say the details of the puchase, how it possible? Here my question is that how can they got my name, that means Naptol must share it or unable to secure our privacy.

For this Naptol is also equally responsible and they have to bear for any loss.

Immediately it should take action against the fraud .

We had ordered 3D bedsheets (5 nos.). The first time we received, we found that the pillow covers did not have the 3D prints as shown on tv, as a result the overall look is missing. I complained on their helpline, got a call back apolising for the shortcoming and promised to arrange for replacement with 3D prints on pillow covers.
We were disappointed to receive the product the second time, in fact whatever prints were in the first set are missing in this set of pillow covers.

At the time of placing the order, I was told in case of dissatisfaction, they have a customer friendly replacement and even refund policy. Now when I placed the complaint, I am told I can expect a call back but money cannot be refunded.
How is that when they promise to refund when contacted to place orders? How can they go back on their words?

I had not asked for refund initially as I desired to get a replacement but as they cannot provide the prints as promised, I want refund from them.

Regards,
Soma Chowdhury

We had ordered for 5 no. Bedsheet for rs, 1999/- + courier rs.399/- = rs.2398/-. On receipt of product only one bedsheet quality was good, rest bedsheet quality were not as shown on tv.

When i ordered i had asked for return policy in case i did not like the product, at that time i was told that i shall receive whole amount rs. 2398/- as refund in case i do not like the product.

When i called for returning the product and refund and i was told that i shall not receive refund instead i shall have to buy something else. I was told i shall receive refund voucher instead of refund. No such terms and conditions were mentioned at the time of order as well as were not printed on invoice.

Naaptol.com products are of poor quality. It is a fake website, looking forward to collect money for non-standardised product, do not purchase anything from this website.

I want to cancel my order of swipe 3g mobile gorilla glass. My order number is 33066987 please cancel my order

I want To cancel My order
due to the wrong information provided to me

Today dated 10 march 2017, i received a call from [protected] a Bihari accent boy speaking as a employee of naaptol online shopping that i won Mahindra XUV 500 .He ansures me to send Adhar card No & bank details etc and requested to pay 12000 on his persoanl a/c .Aslo received a text msg and address given is Dwarka Puri, Sec 17 new Delhi.He provided me toll free number [protected] to confirm the prize even.
two times he called from same number on ur behalf to submit money.

Myself Anita chugh, Mobile No. [protected]

1) I placed an order for 05 Nos 3D Bedsheets on 5th March 2017 for Rs. 1999/- & Courier Charges 399/-
2) Later after one hour I placed an order for 02 nos. Rotimaker & was informed about diamond menbership. Hence my above order was cancelled & placed a new one worth Rs. 599/- for courier charges for yearly courier
3) But the old order was still delivered to the courier company though cancelled & received a call from courier man hence I cancelled it verbally bcoz the amount was Rs. 2398/- instead of Rs.2598/-

While placing the above orders I clearly mentioned that I am a government employee with full time job in media and hence provided alternate address in case I am not at home. But the alternate address is not provided to the courier company at your end as informed to me on tel no. 33003300. Also my request for delivery on Saturdays only was not entertained at all.

I am wasting many hours practically daily tracking my order to inform about the alternate address. I am really repenting for placing these orders. I also called on your customer care no. [protected] but they said they cannot help me out.

I received a fraud call from the no.[protected] telling me that I have won a tata safari worth Rs. 12 lacs 60 thousand in a lucky draw held at in naaptol and I had a choice to either take the car or the cash. I was asked to tell my aadhar card no. And bank acc no. When we asked him to verify that he is from naaptol he told us that he has got the complete details( order no., date of order, my name, contact no., and complete address). When we called the naaptol customer care to verify they told us that it was a fraud call. And on the same day i gave another order and got a call after a while from the same no. Telling me details of my order and aksing me to keep the payment ready. How does he know each and everything about my order.
Is naaptol trustworthy???
They leak all the information which is so unsafe. Please take some action against this and hide the personal information. It is causing me too much of inconvenience and now i m really scared to order anything as i may again get the fraud call. Please resolve this issue.

I was told that the product against order No.32529499 [protected] could not be delivered till now despite my repeated contacts . A very shameful thing is that the delivery person is giving false messages that I was not available at home.On contacting the delivery channel, they reported that the vehicle was out of order. Your office person told that there is logestic problem. It could be delivered around 15th March. The delivery person at Agra tells that he has to look after whole of Agra deliveries, it is not possible to deliver promptly. When I asked him why did he send false messages, he told that that was in practice . Now I have waited till now, I feel that I should not wait till next winter to use the quilts and cancel the order.
If you take this complaint seriously, it may help your business.
with regrets, ...BKJain

I have placed an order at naaptol.com order id[protected]. After receiving the product i saw that the condition of the product is so poor. So, i call to naaptol regarding the return process and i told them that i want the refund of my money as soon as possible but they denied. They did not give any response to me.

Kindly request to you please return my money and inform to me

Advance slice n dice 999rupe
+gift cupan 300rupi
post men 100 rupi
total-=1500 rupi
meraku gift cupan nai deya kisilea

Naaptol Online Shopping a like (Bank Details, Product no., Purchase Date, Customer No. and Address ) to 3rd party vendor. Who make a call that you won a CAR kindly deposit some money (4000 –5000) as a filing charge and they will transfer CAR (4L-5L) amount in winners Account.
Getting a call on daily basis from Naaptol that I have won a CAR Maruti Alto in a lucky draw. He further said that I might get the money 4.8L in my account. He told me to deposit the amount of rupees 4500 in their Account. When I confirmed the news by calling on the naaptol tollfree number they told me that there was no such scheme by company and they do not ask for any money for delivering the prize.
Fraud's number is [protected], [protected], [protected]‬
My Question is from Naaptool how can they leak confidential information of customer with others?(Product no., Purchase Date, Customer ID and Mobile No. with my Complete Address)
Naaptol make a fraud with their customer. How can we trust with Naaptol during online Payment?. How Safe our online transaction / Confidential Information with Naaptol?

Hello All,

My Order Number #31383687, Ordered Chapathi Maker.

I have received a call from [protected] Karthik (spoke in broken tamil )on 03rd March'2017 and told that you have won a TATA SAFARI car in NAAPTOL contest. Also asked me to pay Rs.25000 as a car registration fee.

I doubt that its a SCAM call. My only question to NAAPTOL is how could you can be such a irresponsible e-commerce firm in not protecting customer information . does it not in your company policy of customer data protection?

Shame on you NAAPTOL.

The caller asked me to collect car from the below address:
No #11, CONOPUS, KABRA Galaxy star 1 Chs, brahmand, azad nagar, thane west, PIN 400607

Regards,
Naveeth

I have ordered the package of London looks 5 cotton shirts @ 1099, the product is so bad that I can use it, this product is totally different of shown in add, the oder number CIN815519, ordered on 22/2/2017 and received on 27/2/2017, At: Gobinda pur, janla, Dist: khurdha, city: jatni, state: Odisha, pin no. 752054, email ID: [protected]@gmail.com, my contact number: [protected] kindly take that order and refund my money !

Hi,
I booked bed sheet product from Naaptol on Feb 7th 2017 and received the product by Feb 23th 2017.

Order Id : 32184215
Compaint Number against order : 22003360

While booking time I asked the executive that if I am not satisfied with the product will I get my money back and the executive replied me that I can get the money back including parcel charges that call was recorded at that time.

After receiving the product I checked it and felt it is not worth for the money i paid. So I called customer care and booked a complaint for money refund.

The executive who called me for the complaint he did not respond me as correct way and he did not verify the recorded line also.

Executive did not resolved my issue and I got message that my issue was fully resolved.

I called customer care again and again regarding this issue but no response.

Am totally frustrated with your executives. Please take necessary action against Naaptol.

Thanks

Today I got my orderorder[protected]
and it didn't meet my expectations so I want to return this product.I called Customer care and they told that they can't refund the money but other e-commerce refund money on any product but Naaptol is not returning my money.So please refund my money as soon as possible

Product received damaged and not effective for the purpose purchased.

I had ordered 5 blankets of 999
And was info will get a voucher of 5000
However was not info I need to redeem the same on line using the link
So I called the contact center and placed a request to cancel the same the same day the delivery was done Now the advisor info me this will take 5 working days
I waited for a week and call again that when I came to know I cannot cancel as it is more then 7days I requested Mona to listen to the recording she did not agree wanted to place a complain I info her I do not want to complain just arrange a pick up
She still got a complain logged and no pick up done then I get a call from a manager stating they cannot do anything I had to escalate this further and go a call from the complains team I explained that I have a basic phone and I ma 68 years old lady this is not worth She said she will look into it and escalate the same
I got a other call late in the evening
Saying sorry I will send the link and I told him I spend the whole day with this issue and now yo still want me to click the link that doesnot work on my phone pls do not close the complain He then sent a text your complain is resolved for more query sent a whats up mgs How am I suppose to do this on a basic phone
And now I just donot want to go thought all this just place a request to cancel this order
or pls let me know i will take this to RTI ( consumer court )
Thank you Rita dsouza
[protected]

Dear Sir,
Kindly help me to refund my money because the product I ordered a product on 12th February (Order no[protected] & item no- 10894)and got on 18/02/2017 which is not quality product n including led materials are counted which is not happen anywhere... So very next day Morning within 48 hours I returned their product by courier safely.I have all the proof.
Therefore help me to get my money back to my account soon as I will be very grateful to you sir...Details are below:--.
Order no[protected]
Complaint no[protected]
Courier Docket no- D32738930
Courier charges- 680/-
Sumitra patnaik

Watch me I default esmei ji meri Airtel Ki sim nahi chal rahi hai. Airtel Ki sim lagatey hi sim as jaata hai or agar esmei koi or sim lagatey hai toh 3hour ya 6 hour ya fir 12 hour Ke bad sim error bars deta hai esliya please change this watch