Naaptol Online Shopping Complaints & Reviews

I bought this roti maker from Naaptol around 7 days ago and while using it on the very next day, we felt the current on the base and outer portion.

Also the entire set became as so very hot that mine and my wife's hand was burnt a little bit.

I requested them over email and whatsapp to take it back and refund our money. Now they are not responding at all.

We feel cheated. Pls help us.

Regards,
Ranjit Panigrahi
Order placed by my mother: Pushpa Panigrahi
Contact: [protected]/ [protected]/ [protected]
Email : panigrahi.[protected]@gmail.com

Photos already sent to them thrice.

I would request naaptol to look into the behaviors of their service people. Here in jorhat, asaam, i requested a cancelation of an ordered product from naaptol for which a service woman of your dealer in jorhat blatantly talked rubbish using harsh language. Well this isn't a good thing for your image and reputation. Just like me a lot of people have started to take up alternatives, shocked by this audacious behavior of your service staff.

I am srikanth.i ordered one product intex mobile and on that day i cancelled the product .next i disscussed to customer servive and support teams also .not refunding the amount.i am middle family person try to advice .
my order:28716654

As iam ruman ordered a 4 sim jeotex mobile order number 22502211, and iam not satisfied by this product it has many problems like display is improper not able to use internet and speaker is not good so i kindly request you to provide me refund or provide me a new android mobile of same price this is a kind request of mine to you please take a action against it

The product shown to the T.V. & received Item was totally different by its deign, material, quality concern. My order no:27197245. & Paid case Rs:1500.I return the Item on 01/10/2016.
I call customer care several time, No body is there to pick up my phone.
Kindly if possible please guide me how to recover my harden money & stop this fraud business in open market.

Thanks & B'rgds
Harasit

Dear sir/mam i attend a phone call to the naaptol online shopping co. Executive said to me that you have won a lucky draw with rs. 1240148 or tata grad safari car. And you have to pay some money to get this amount. I trust him & agree to pay.
They demand me 6400 or pay 10% of it, they will credit the full amount to my account.
They have given us the a/c no. [protected],
A/c holder name - samar suman.

My mom ordered a sewing machine from naaptol, which was not worthy so we send it back that to there collecter came after 1 month to collect product, after that we received the money voucher for my product so i tried to use it but when i tried my transaction was unsucessful so i tried again then it showed your money voucher is been used, , , so i called naaptool call center they said they took my complain and your money voucher will be send with in 2 days, but not so i again called them same again they took my complain and your money voucher will be send with in 2 days but i didnt recieved any voucher till next 3 days so frusted i asked them to cancel my upcoming money voucher and refund my money in cash they noted my complain, , , , after 5 day when i didnt recieved a call from them i called then they said your money voucher is renued you can use it now but i dont want money voucher i want my refund, they say its not possible .. I need my refund in cash pls help me with it, even i am ready to place a fir against them.. When i asked them my complain no from start they used to say all your complains are getting processed under first complain no itself

My order no 28863007 . I should not want.because l donot like it.

This is wrong product I want other project due to some Network issue this project was select please cancel this order asap

As per the condition naaptol has organised a lucky draw we have won the first price they are not doing the procedure and giving false promises saying that pay this much money open current account or pay the same money or they will not transfer the money and also they are making the condition complicated i have got a proof of the message sent by naaptol.pls do the need ful already we have paid registration money and further procedure money still they are making the condition more complicated.

Please refer the order no. 28145547 and the product has been received by me. Since publicity of the product was for 43 pcs but while opening we find it has got only 23 pcs. On contacting your side it was informed that 20 pcs are of the top. The valuation then therefore bluffing or misleading customers, you are collecting Rs.2398/_ including postal charges. It won't cost even 1000. You are misleading the customers. you arrange to pick up the product from my home and refund my money. If you are not.doing so shall make complaint with consumer redressal court for justice.

My order no was 27361673 .I ordered roti maker from Naaptol there is problem in the joints of wire as soon as we tried to make roti there was a spark in it and it stopped working.after that I lodged a complaint regarding it customer care person said courier boy will visit in 3_4days for pick up it was almost a week no one turned up I again called up then again another complaint was attached to the existing complain regarding courier pickup and he said that i will receive a call with 24-48hrs since then it is a week I did received any call again I called to customer care he said that boy visited our house thrice but the door was locked
How is it possible we were at home I told him that neither anyone came to my house nor I received any call he said hold the line and disconnected the call I again called and spoke with Ankit in customer care again the same repetitive answer I asked that atleat that courier boy should have given a call to confirm wether he is at correct address or not again another complaint is lodged and he said that in 4-5 working days boy will come for pickup very poor service highly dissatisfied I will not recommend anyone to shop with Naaptol if I am ordering any product then from order to delivery is the total responsibility of Naaptol u cannot said that delivery boys are from another company I only know that I have ordered a product from Naaptol and my complaint is not resolved .

I had ordered for pakhi shubhangi 7 georgette sarees (7g22) vide order number[protected] dated 19 oct 16, but item received was 7 multi coloured dress material on 25 oct 16. For this i have lodged complaint with your customer care vide complaint no[protected] dated 25 oct 16. I am seriously concern about your service as no one from your customer support had called me up after that. Do the needful at the earliest for replacement of the said item.

Name:- durga charan sahu
Mob no.-[protected]
E-mail id - [protected]@gmail.com

How could you hire such delivery boys who abuse to your customers. Today in the morning i received a call from a number [protected] for the order which i placed on 27 August. I simply told him to cancel my order and he started abusing so badly. I request the authorities to take strict actions against this kind of activities. A very bad and disappointed experience. This shows how standard the company is. Low graded

I have purchased advance slice & dice from naaptol on 23-nov-2016, however after using product it came to know that product is not working as described in promo and now i am requesting to refund my money.

But customer care is not ready to refund and instead they saying we don't have money refund policy and offering me voucher that can be utilized for other next purchase.

As there is product is not working as described i should get refund and napptol cannot say that we will not refund as all other online selling company do provide refund to customer.

Order number[protected]
Complaint number[protected]

Regards,
Sanjay

Mobile software not install and net not use and free internet not connect and over heat battery, battery charge minium time switch off and naaptal staff not reaponse my compliant action request me. Thankingyou
Name : M.shahulameed
Cell No : [protected]
Order no. 27341513
Model : Datawind pocket surfer 2G4 mobile

Before order and advertisement naapot is not provide the company name of product i tried to ask for company name but not provide name and book the order. I tried to cancel order between order and delivery period but order not cancel and tell to me order cancel only after delivery. I want to cancel my order and return to product because it is made in china. Refund my money to me or other product that is made in india.

I received a slim belt products from your site naaptol.com. This product is not good for my body. Its creates problem such as itching, some pimples, and not comfortable for my body. Please return this product. Its not a good product. I received this product on 21 st oct 2016 from your delivery incharge at place of Behror chowk alwar district (rajasthan)
301701

I ordered the 2 jaipuri silk razai with gold prints.my order id is 28290231.The Product is damaged and also it is of very poor quality.it can't be used.material is of very poor quality quality of fabric is very bad as compared to they shown it online.proper stiching has not been done. Kindly return the product and refund my money as soon as possible.

I started receiving fake calls since last monday (17 oct 2016). They were telling that i had won a car (Indica) in lucky draw. They said that if i didn't need a car then they would send money but we had to deposit some money in dheeraj kumar singh's sbi account in order to get the prize. They had been calling us continuously since last monday (17 oct 2016).