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Naaptol Online Shopping Complaints & Reviews

3.2
Updated: Sep 6, 2026
Complaints 2342
Resolved
1473
Unresolved
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Naaptol Online Shopping reviews & complaints page 5

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A
Aasifa ali
from Indore, Madhya Pradesh
Aug 25, 2022
Resolved
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Address: Juna risala gali no 1 indore m.p

Recently We had ordered 8 bed sheets worth 300 plus each but they had send us very poor quality cheap material .

We had received good quality with same design two years back so only booked again for a gifting purpose but this time they cheated on the quality. they had sent us duplicate sheets.
We have received this on August 25 2022 .

I had to order three four time to get this since the order was getting cancelled/ rejected, if they were out of stock they could have let us know instead sending this low quality product. I came to know this now because I gifted this to my mom, informed me this ; its absorbing the moist and bed is getting wet. the material is too bad for using.

I want good quality sheets, easy to wash and long lasting, which will not shrink or they have to repay my money with delivery charge rupees 400.

Please help me and return my money 2400 Plus 400 delivery charge
Jan 17, 2025
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2022
Naaptol Online Shopping Customer Care's response
Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol
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    S
    Sai Easwar
    Aug 24, 2022
    Resolved
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    Resolved

    We received Naaptol Scratch and WIn Coupon for Mahindra XUV and some cash prize
    Jan 14, 2025
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Verified Support
    Aug 24, 2022
    Naaptol Online Shopping Customer Care's response
    Dear Customer,

    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

    @Team Naaptol
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      M
      MD Shafi Bhat
      Aug 24, 2022
      Resolved
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      Resolved

      I have ordered three products on 17 Aug 2022 through naaptol. The products were damaged and not useful and entirely different from what it was shown in the add and lowest quality.They are totally foling the buyers. So please give my money back.

      Order No. 99087399
      Order cost: 1398
      Order Total: 1099
      Jan 17, 2025
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      Verified Support
      Aug 24, 2022
      Naaptol Online Shopping Customer Care's response
      Hi,
      Apologies from Naaptol!
      Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
      [protected]@Naaptol
      They have already said that two days back.

      I want full refund for the product.
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        V
        Vamshi Thridandapany
        Aug 14, 2022
        Resolved
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        Resolved

        Address: M/s G.K. Enterprise, 7/A Gobind Chandra Dhar Lane, Kolkata - 700001

        Received speed post from M/s G.K. Enterprise, 7/A Gobind Chandra Dhar Lane, Kolkata - 700001, mentioning that Naaptol online shopping pvt ltd has selected me in a random lucky draw contest and sent a scratch card which reveals an amount of 15.5 Lakhs. They asked for bank account details and mentioned that all taxes and charges should be paid by me. i immediately knew that it is a fraud and looked up for reviews online and i see many have been cheated. Kindly request the authorities to take action on these frauds and scams.

        If someone really wants to pay, they could deduct all the charges from the prize money and send a check. but these guyz prey on innocent people. guyz nothing comes free and you should never share your bank account details to anyone or pay any amount.
        Sep 15, 2022
        Complaint marked as Resolved 
        Naaptol Online Shopping customer support has been notified about the posted complaint.
        Verified Support
        Aug 14, 2022
        Naaptol Online Shopping Customer Care's response
        Dear Customer,

        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

        @Team Naaptol
        Then how could the third party can collect Naptol customers data like mobile number and name, the sent the speed post only for naptol customers.. How could they collect data without your knowledge?
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          A
          Resolved
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          Resolved

          I brought a paniyaram Non-stick Tava from Naaptol once i got delivery i am totally disappointed and returned the product back to them. they told they will return the cash to me in 4-5 days later they called and approach to buy another product instead of cash refund we placed the order again after 10-20 days that order has cancelled without any reason i raised several complaints and i opt for refund with in 2-4 days but its almost more than 2 week gone i not getting proper responds every time i call them they bit giving proper responds i am totally Frustrated.
          Sep 12, 2022
          Complaint marked as Resolved 
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Verified Support
          Aug 10, 2022
          Naaptol Online Shopping Customer Care's response
          Hi,
          Apologies from Naaptol!
          Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
          [protected]@Naaptol
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            N
            Nagashree naveen
            Aug 9, 2022
            Resolved
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            Address: m/s NT Limited, c/o vikash royal 26/2 armanian street Kolkata 700001

            Do not entertain scratch and win from m/s NT Limited, c/o vikash royal 26/2 armanian street Kolkata 700001
            Jan 30, 2025
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            Verified Support
            Aug 09, 2022
            Naaptol Online Shopping Customer Care's response
            Dear Customer,

            We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

            @Team Naaptol
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              A
              arjunasarja
              from Mangalore, Karnataka
              Aug 8, 2022
              Resolved
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              Address: Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West- 400 607.
              Website: naaptol. com

              Today my grandma called me and informed about the coupon they received from NAAPTOL saying scratch this and win 7.5L .i wanted to enquire this and called NAAPTOL Kolkata and they said send account number and IFSC code . I did, then later a message saying 7.5L credited to ur account . After a while a member of NAAPTOL called me and asked whether the amount is received or not . I immediately knew and i knew this before calling NAAPTOL this is a scam. My grandparents were saved because it was me who got the message of money credited otherwise my grandparents would have lost all their money and they would be penniless because of this cruel scammers .. please help old people from them
              Sep 11, 2022
              Complaint marked as Resolved 
              Naaptol Online Shopping customer support has been notified about the posted complaint.
              Verified Support
              Aug 09, 2022
              Naaptol Online Shopping Customer Care's response
              Dear Customer,

              We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

              @Team Naaptol
              Verified Support
              Aug 10, 2022
              Naaptol Online Shopping Customer Care's response
              Dear Customer,

              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

              @Team Naaptol
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                K
                kavya amin
                Aug 3, 2022
                Resolved
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                Received an envelope delivered by a post man regarding a fraud scratch card addressing a win of a Mahindra SUV. Reading more regarding this, I came across a lot of people being victims of this scam as the claiming rules instruct you to pay a 4% tax payment. Personal information of innocent individuals are being misused for such crappy scams. The company must take responsibility for leaking or misuse of customer contact information or even if someone is using their company name without its awareness.
                Sep 4, 2022
                Complaint marked as Resolved 
                Naaptol Online Shopping customer support has been notified about the posted complaint.
                Verified Support
                Aug 03, 2022
                Naaptol Online Shopping Customer Care's response
                Dear Customer,

                We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                @Team Naaptol
                Even if the NAAPTOL knows there are people who are pretending to be from NAAPTOL why aren't they doing anything to stop from getting the real NAAPTOL company from getting humiliated like this . They are doing this knowing they won't do anything even if they cheat people for money using NAAPTOL as their identity . Please look into this and help us from getting scammed in future . Thank you
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                  S
                  Sachin cv Sachin cv
                  Jul 26, 2022
                  Resolved
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                  Resolved

                  Address: City tower complex sasthala line atgarhanew town kolkatta west Bengal700052

                  Nange july 25 kke scratch and win card and letter bandide . Cll madi nivu mahindra xuv 700 car win agidra matte cash gagi 1% tax pay modlu madbeku and next 1480000 amount nimge sigutte anta hetidre matte matte clls bartive plz . Namge edu nija na sulla anta heli
                  Jan 17, 2025
                  Complaint marked as Resolved 
                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2022
                  Naaptol Online Shopping Customer Care's response
                  Dear Customer,

                  We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                  That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                  It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                  @Team Naaptol
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                    V
                    Venkata Anil Kumar Karam
                    Jun 20, 2022
                    Resolved
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                    Resolved

                    Sir
                    I got registered post from naaptol pvt. Ltd. Im got selected for lucky draw contest I got a letter, its real or fake.
                    Jul 21, 2022
                    Complaint marked as Resolved 
                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2022
                    Naaptol Online Shopping Customer Care's response
                    Dear Customer,

                    We would like to inform you that the letter received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                    @Team Naaptol
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                      A
                      Abhigyan3
                      from Pune, Maharashtra
                      Jun 20, 2022
                      Resolved
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                      Resolved

                      I bought a some products last year, but after that Naaptol agents keep calling for promotional offers. Problem is the agents keepon callimg minimum of 8 to 20 times rven after polite refusals. The agents call you unlit you are furious to hear. Its been going on from past 1 year now n I have blocked Naaptol. Now thry keep on calling round the clock from multiple numbers.
                      Jan 13, 2025
                      Complaint marked as Resolved 
                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 20, 2022
                      Naaptol Online Shopping Customer Care's response
                      Hi,

                      Apologies from Naaptol!

                      Request you to kindly share your register contact details at backoffice.[protected]@naaptol.com so that we can activate the DND.

                      [protected]@Naaptol
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                        K
                        KalidindiMuralidhar
                        from Vijayawada, Andhra Pradesh
                        Jun 16, 2022
                        Resolved
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                        Resolved

                        Address: Kankipadu

                        I received one letter from indian postal service . When I opened it I found the letter and one scratch card in it. I'm thinking that it is fake, spam and fraud . So I'm complaining about this issue. Please take nessaary action on those who involved in this scam. Please do need full.
                        Jan 30, 2025
                        Complaint marked as Resolved 
                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 16, 2022
                        Naaptol Online Shopping Customer Care's response
                        Dear Customer,

                        We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                        That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                        It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                        @Team Naapttol
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                          H
                          hruthvik r
                          Jun 13, 2022
                          Resolved
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                          Resolved

                          Address: #116 60feet road kumbara koppal mysore, Government hospital

                          I got one scratch card and win car price and I he side pay 100000 rupes tr charged and transport chargers then I we'll send ammount but he is not going responding
                          Jan 15, 2025
                          Complaint marked as Resolved 
                          Naaptol Online Shopping customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 13, 2022
                          Naaptol Online Shopping Customer Care's response
                          Hi,

                          This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

                          One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

                          It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

                          Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.
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                            H
                            hruthvik r
                            Jun 13, 2022
                            Resolved
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                            Resolved

                            Address: #116 60feet road kumbara koppal mysore, Government hospital

                            I have a scratch card and I win frist price and also I pay 1.00000 rupes but this is scam his not receiving my call and not responding
                            Jan 10, 2025
                            Complaint marked as Resolved 
                            Naaptol Online Shopping customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 13, 2022
                            Naaptol Online Shopping Customer Care's response
                            Hi,

                            This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

                            One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

                            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

                            Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.
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                              S
                              Sami85
                              Jun 11, 2022
                              Resolved
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                              Resolved

                              Address: Mancheri house, Nadukkundu, Velluvangad po

                              I have purchased for Pack of 8 Double of Rs 1999/- My product order no was 97092883. Product quality was very poor and also received different . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . Don't buy their product they are cheating.
                              Jan 9, 2025
                              Complaint marked as Resolved 
                              Naaptol Online Shopping customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 13, 2022
                              Naaptol Online Shopping Customer Care's response
                              Hi,
                              Apologies from Naaptol!
                              Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                              [protected]@Naaptol
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                                M
                                Mugeshmugi
                                from Kanchipuram, Tamil Nadu
                                Jun 7, 2022
                                Resolved
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                                Resolved

                                Address: Bihar

                                I want return my money rupees-13650
                                Jul 9, 2022
                                Complaint marked as Resolved 
                                Naaptol Online Shopping customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 08, 2022
                                Naaptol Online Shopping Customer Care's response
                                Hi,

                                We would like to inform you that there no such prize distribution has being organised by Naaptol Company.

                                They people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amounts of money in their bank accounts.

                                It is kindly requested not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                [protected]@Naaptol
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                                  J
                                  Juli Jha
                                  from Muzaffarpur, Bihar
                                  Jun 1, 2022
                                  Resolved
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                                  Resolved

                                  Address: Andigola Road,MUZAFFARPUR,bihar

                                  Dear sir
                                  मैने नापतोल से 27मई को एक प्रोडक्ट ऑर्डर किया था ऑर्डर id[protected]हैं. जो कि मुझे 31मई को प्रोडक्ट मिला जब मैं प्रोडक्ट को खोल कर देखे तो प्रोडक्ट डैमेज और बहुत ही गंदा क्वालिटी का था .तो मेने नापतोल कस्टमर केयर में फोन किए और उनको पूरी बात बताएं. उसके बाद उन्होंने कंप्लेंट लिया .और ना कोई कॉल आया ना ही कोई मैसेज या ईमेल लेकिन फिर बिना कस्टमर से पूछे कंप्लेन क्लोज कर दिया गया ..और आज तक कोई भी नापतोल से respone लिया गया. आज मेने फिर नापतोल कस्टमर केयर में फोन किए तो उनके तरफ से बहुत ही गंदा भाषा था. तुमको जहां कंप्लेंट करना है कर दो. मेरा कोई बाल भी बांका नहीं कर सकता. सर हम बहुत गरीब आदमी है
                                  कृपया कर सर मेरी मदद करें
                                  गौरव कुमार झा
                                  मुजफ्फरपुर बिहार
                                  [protected]
                                  Jul 8, 2022
                                  Complaint marked as Resolved 
                                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 02, 2022
                                  Naaptol Online Shopping Customer Care's response
                                  Hi,
                                  Apologies from Naaptol!
                                  Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                  [protected]@Naaptol
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                                    P
                                    prakash manian
                                    May 26, 2022
                                    Resolved
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                                    Resolved

                                    Address: E 8/2 STREET NO3 HABSHIGUDA KAKATIYANAGER HYDERABAD 500003

                                    Sir
                                    i had purchased a portable fan cum light product by paying 799/- when the productreached my place it was damagwed and morever i was not satisfied with the product. i immediately raised a complaint for return and the same was acknowledged by your cioimbatore office. now it is 2 months no one has come to collect the retured material and it is lying with us. we keep getting messages that they will collect in 5 days but no boby comes.

                                    i am a senior citizen and my money is struck for your non complaince. i finally request you to take back the material and give the credit such that i can purchase some other product.

                                    if i dont get areply from your end i will post this in the facebook and twitted whxch will tamper your image
                                    kindly do the needful
                                    regards
                                    v.prakash manian
                                    [protected]

                                    COMPLAINT NO 56721577
                                    ORDER NO 95829142
                                    Jan 17, 2025
                                    Complaint marked as Resolved 
                                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 26, 2022
                                    Naaptol Online Shopping Customer Care's response
                                    Hi,
                                    Apologies from Naaptol!
                                    Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                    [protected]@Naaptol
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                                      Karthiselvi1987
                                      from Tiruchirappalli, Tamil Nadu
                                      May 20, 2022
                                      Resolved
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                                      Resolved

                                      Address: KULUMANI MAIN ROAD

                                      Got a scratch card by post from naaptol which says I have won 9.30.000 rs cash prize in lucky draw. With a helpline no. On it . [protected], when I called he asked for my bank details on WhatsApp. Now I m worried about my account. I called naaptol customer care to ask whether they are celebrating their 11th anniversary so they said no nothing is like that . I think it’s a fraud. Please suggest what should I do ?
                                      Jun 21, 2022
                                      Complaint marked as Resolved 
                                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 20, 2022
                                      Naaptol Online Shopping Customer Care's response
                                      Dear Customer,

                                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                      This information is fake . I know but another time I not booking any product for naaptol company your company Nome is block mark
                                      Hello I too got a letter and scratch guard on it. I scatched and found 75000/- an when called the number [protected] they asked me to whtsapp the letter with scratchcard and my bank detail.

                                      Before taking any step just checked online and found the site is not opening.

                                      My query when we purchase something online, how do our data goes to fraud people. Who sells the data to all illegal people.
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                                        Chaithanya Chandran
                                        May 19, 2022
                                        Resolved
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                                        Recently We had ordered 8 bed sheets worth 300 plus each but they had send us very poor quality cheap material .

                                        We had received good quality with same design two years back so only booked again for a gifting purpose but this time they cheated on the quality. they had sent us duplicate sheets.
                                        We have received this on April 9 2022 ., they said they will send on 27 April 22 but all of a sudden their delivery boy called and delivered the product to home.

                                        I had to order three four time to get this since the order was getting cancelled/ rejected, if they were out of stock they could have let us know instead sending this low quality product. I came to know this now because I gifted this to my mom, informed me this ; its absorbing the moist and bed is getting wet. the material is too bad for using.

                                        I want good quality sheets, easy to wash and long lasting, which will not shrink or they have to repay my money with delivery charge rupees 400.

                                        I have paid to receive this 2400/-
                                        I am expecting an action against this cheating and i dont know how many they had fooled..

                                        order details:- ID 95354115
                                        PRODUCT NAME: pack of 8 premium 3D print natures delight bed sheet sets [8BS16 3D]

                                        Thank you..
                                        Jun 21, 2022
                                        Complaint marked as Resolved 
                                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 19, 2022
                                        Naaptol Online Shopping Customer Care's response
                                        Hi,
                                        Apologies from Naaptol!
                                        Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                        [protected]@Naaptol
                                        Verified Support
                                        May 20, 2022
                                        Naaptol Online Shopping Customer Care's response
                                        Hi,

                                        We have tried to connect you over your registered contact number but the same is not responsive.

                                        Kindly share your alternate contact numbers at [protected]@naaptol.com so that we can action further.

                                        [protected]@Naaptol
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