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Naaptol Online Shopping Complaints & Reviews

3.1
Updated: Jun 23, 2025
Complaints 2336
Resolved
1406
Unresolved
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Naaptol Online Shopping reviews & complaints page 5

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D
Dsgn
from Bagalkot, Karnataka
Apr 5, 2022
Resolved
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Resolved

Address: Bangur Avenue, 1st floor, Block A Bidhannagar Kolkata West Bengal -700055

Received this by post stating that Naaptol has organized a Random lucky draw contest on the occasion of its 12th Anniversary celebration and claiming that Im the winner, wining cash prize of Rs. 6, 50, 000.
Later it was mentioned that as this is internal initiative of the company and soley meant for promotional purposes, hence prize related details will be available on given helpline number : +91 [protected]. And asked not to contact customer care of naaptol.
Can be seen clearly fake . Kindly look forward to this issue.
Thank you.
Jan 11, 2025
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2022
Naaptol Online Shopping Customer Care's response
Hi,
We would like to inform you that there no such prize distribution has being organised by Naaptol Company.

They people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amounts of money in their bank accounts.

It is kindly requested not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
@Team Naaptol
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    P
    Poo2317
    from Dharwad, Karnataka
    Mar 21, 2022
    Resolved
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    Resolved

    I have received a scratch and win card of 14 lakhs 80 thousand rupees and I have transferred 2.5 lakhs of amount to d company in d name of tax, gst and noc .now day are not returning my amount and demanding for more money from me.
    Jan 18, 2025
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Verified Support
    Mar 21, 2022
    Naaptol Online Shopping Customer Care's response
    Dear Customer,

    We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
    @Teaam Naaptol
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      P
      Poo2317
      from Dharwad, Karnataka
      Mar 21, 2022
      Resolved
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      Resolved

      I had received a letter of lucky draw by speed post and I had won d amount of 14 lakhs 80 thousand ...I have paid 2.5 lakhs till now in d name of tax, gst n noc. But now day are saying ur money has doubled n day are not paying my prize amount also .now day are demanding for 5 lakhs to pay .. dis is totally fraud
      Jan 17, 2025
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      Verified Support
      Mar 21, 2022
      Naaptol Online Shopping Customer Care's response
      Dear Customer,

      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
      @Team Naaptol
      Verified Support
      Mar 21, 2022
      Naaptol Online Shopping Customer Care's response
      Dear Customer,

      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
      @Team Naaptol
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        K
        Kannan1970
        from Nagpur, Maharashtra
        Mar 17, 2022
        Resolved
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        Resolved

        I have booked product code 8957 dt. 21.02.2022 and payment also done thru rozorpay software pvt. Ltd., rs. 700/-. But till date i have not received product and not refunded the amount
        Jan 15, 2025
        Complaint marked as Resolved 
        Naaptol Online Shopping customer support has been notified about the posted complaint.
        Verified Support
        Mar 17, 2022
        Naaptol Online Shopping Customer Care's response
        Hi,
        Apologies from Naaptol!
        Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
        [protected]@Naaptol
        Verified Support
        Mar 17, 2022
        Naaptol Online Shopping Customer Care's response
        Hi,
        Apologies from Naaptol!
        Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
        [protected]@Naaptol
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          S
          skar79
          from Bhubaneswar, Odisha
          Mar 12, 2022
          Resolved
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          Resolved

          Address: Gurgaon

          Product Name :Pick Any 1 Stylish Night Suit by Vrindam Creations (1NS1)
          Track your order at http://nptl.in/tr/o/PMDkyNjI3GNjUxVA==H

          I have ordered a product which was defective, upon complaining they gave a cash voucher of Rs.500 and said to utilize the same to order some thing else and will adjust Rs.500 in the same. I order a new product on which Rs.500 got adjusted and i was supposed to pay Rs.200/- at the time of delivery. I received a message of the product got dispatch on 23rd Jan'22. But till today i have not got any product. Every time they say that they have booked but it is getting cancelled because of non delivery area.
          Every time they are booking and cancelling the same.
          I asked for refund the money into my bank.. which even they are not responding to. Kindly help me out I have attached the order details and conservation on WhatsApp by customer care.
          +2 photos
          Apr 15, 2022
          Complaint marked as Resolved 
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Verified Support
          Mar 13, 2022
          Naaptol Online Shopping Customer Care's response
          Hi,
          Apologies from Naaptol!
          Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
          [protected]@Naaptol
          Dear Concern,
          I have not received any resolution nor my cash refund on the same, it seems that they don't even bother to revert to any compliant to consumer forums even.
          please contact me on [protected] for further updates
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            G
            G•VISHAL RAO
            Mar 3, 2022
            Resolved
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            Resolved

            Address: In his I'd card below

            They sent me a speed post and called me and told that i won 13 lakhs 50 thousand told me according to your gournment rule in 13 lakhs 50 thousand pay 1 persent mean 13thousand 5hundred after that bye bye
            +1 photos
            Jan 17, 2025
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            Verified Support
            Mar 03, 2022
            Naaptol Online Shopping Customer Care's response
            Dear Customer,

            We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

            @Team Naaptol
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              A
              Ashifriyas
              from Malappuram, Kerala
              Feb 25, 2022
              Resolved
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              Address: Mayamoochikkal house, Kamblakkallu (p/o), Mamankara, Vazhikkadavu panchayath, Malappuram (d/t), Kerala, india

              I got a naaptol scratch &win coupen
              Cash price 750000
              This is real or fake
              Please help me
              Jan 10, 2025
              Complaint marked as Resolved 
              Naaptol Online Shopping customer support has been notified about the posted complaint.
              Verified Support
              Feb 25, 2022
              Naaptol Online Shopping Customer Care's response
              Dear Customer,

              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
              [protected]@Naaptol
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                M
                manjunath s.n
                Feb 20, 2022
                Resolved
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                Resolved

                Address: State : Maharashtra City : Mumbai Address: Kabra Galaxy Star-I CHS Brahmand Azad Nagar Thane West- 400607. and Naaptol.com Office Address Number 11
                Website: www.naaptol.com

                Jan 12 th 2022 we ordered induction cook ware found defective @ the time of delivery, and we raised the compliant against the product to naaptol and naaptol suggested to buy other product, We ordered Jeans pants, Even those found defective, Feb 9th 2022, we raised the compliant against it and we are keep calling to naaptol customer care, till now they are giving only tentative dates and not the solution

                Ofice Address of Naaptol

                Naaptol.com Customer Care Helpline Number Office Address & Complaint Email Id
                Customer Care Date: 10/20/2016
                State : Maharashtra City : Mumbai Address: Kabra Galaxy Star-I CHS Brahmand Azad Nagar Thane West- 400607.

                and

                Naaptol.com Office Address
                Number 11 Conopus
                Kabra Galaxy Star-i CHS
                Brahmand Azad Nagar
                Thane West-400607
                +1 photos
                Mar 28, 2022
                Complaint marked as Resolved 
                Naaptol Online Shopping customer support has been notified about the posted complaint.
                Verified Support
                Feb 20, 2022
                Naaptol Online Shopping Customer Care's response
                Hi,
                Apologies from Naaptol!
                Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                [protected]@Naaptol
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                  H
                  Hemasri-8
                  Feb 20, 2022
                  Resolved
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                  Resolved

                  We have received the money voucher from the Naaptol claiming we have selected for the lucky and we were asked to pay the money and we had paid around 70K to them its been almost two years but we didn't receive any further details from they were saying you will get and all
                  Jan 17, 2025
                  Complaint marked as Resolved 
                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 20, 2022
                  Naaptol Online Shopping Customer Care's response
                  Dear Customer,

                  We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                  That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                  It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

                  Further request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com so that we can investigate further.
                  [protected]@Naaptol
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                    A
                    Ame khan
                    Feb 17, 2022
                    Resolved
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                    Resolved

                    I have received 13th anniversary lucky coupns by post scratch coupon code i have win kia car but he say ing delivered car but chars apppied paying money
                    Jan 13, 2025
                    Complaint marked as Resolved 
                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 17, 2022
                    Naaptol Online Shopping Customer Care's response
                    Dear Customer,

                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                    [protected]@Naaptol
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                      S
                      Sakthivarman R
                      Feb 15, 2022
                      Resolved
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                      Resolved

                      Address: KAMBALAPATTI, POLLACHI- 642007

                      We have ordered a product thru Napptol a few months back and received the item also.
                      Basis the address given, we have received a letter from Napptol stating we have won prize money and asking to pay the gift tax which we have paid also. Later they have asked to remit more money as central government tax. When we had a doubt and checked the source and understand its a fraud. We have stopped making more money and asked to reimburse the money which we have paid. For which they said it will take three months time.
                      Surprisingly the address given on the letter is of Delhi and the intimation letter sent from Kolkatta.
                      Also, the person contacted thru number [protected] is still active and doing the same kind of fraud to others.
                      Request you to check on this and take action against the team to avoid further fraudulence in the system even if we can't get our money back.
                      Attached all the document for your perusal and investigation
                      Thanks
                      Thangavelu
                      [protected]
                      +4 photos
                      Jan 17, 2025
                      Complaint marked as Resolved 
                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 16, 2022
                      Naaptol Online Shopping Customer Care's response
                      Dear Customer,

                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
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                        M
                        Mithl
                        Feb 13, 2022
                        Resolved
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                        Resolved

                        Tambling tank is not good as shown in their tv programme it is even not working and they didn't refund my money basically they are doing a fraud with consumers by sending cheap and low grade product and not giving refu d
                        Jan 17, 2025
                        Complaint marked as Resolved 
                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 14, 2022
                        Naaptol Online Shopping Customer Care's response
                        Hi,
                        Apologies from Naaptol!
                        Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
                        [protected]@Naaptol
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                          A
                          arun7886
                          from New Delhi, Delhi
                          Feb 11, 2022
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                          Hi have order ikall mobile from company. But I have received defective mobile. After lots of call/followup they replace the mobile and again i have received defective mobile. Now company is saying they will not refund and asking to contact ikall company.

                          I want refund of my Rs. 1400.

                          Thanks
                          Bhag Singh
                          Naaptol Online Shopping customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 11, 2022
                          Naaptol Online Shopping Customer Care's response
                          Hi,
                          Apologies from Naaptol!
                          Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                          [protected]@Naaptol
                          Feb 22, 2022
                          Updated by arun7886
                          Still issue is not resolved. Executive is saying they will send voucher after the call. But after so many call, refund Voucher for encase not yet received.
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                            S
                            Simi1
                            Feb 10, 2022
                            Resolved
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                            Resolved

                            I got a Naaptol scratch n win redemption card for price money 6.5 lacs. I would like to know if it’s real or fake.
                            +1 photos
                            Mar 13, 2022
                            Complaint marked as Resolved 
                            Naaptol Online Shopping customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 10, 2022
                            Naaptol Online Shopping Customer Care's response
                            Dear Customer,

                            We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                            Helpful
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                              G
                              Ganesh8163
                              from Thanjavur, Tamil Nadu
                              Feb 10, 2022
                              Resolved
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                              Resolved

                              Address: No address mentioned

                              Below are the scratch card details asking to give bank details for winning 1250000 and processing fee. It's like a letter and a bank challon. Is it true? My mailing address is very accurate.

                              Naaptol:
                              SL NO-NPL005714
                              Redemption Code: PR86WKM
                              Price: Rs. 12, 50, 000/-
                              Help Line: [protected]
                              WWW.naaptolprize.com
                              Mar 13, 2022
                              Complaint marked as Resolved 
                              Naaptol Online Shopping customer support has been notified about the posted complaint.
                              Feb 10, 2022
                              Updated by Ganesh8163
                              I just submitted a compliant. But it showed resolved. Is it right?
                              Verified Support
                              Feb 10, 2022
                              Naaptol Online Shopping Customer Care's response
                              Dear Customer,

                              We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                              That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                              It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                              [protected]@Naaptol
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                                V
                                Varadharajan87
                                from Thiruvidaimarudur, Tamil Nadu
                                Feb 6, 2022
                                Resolved
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                                Resolved

                                I received cash coupon from naaptol. As I scratched the coupon, it says I have won rs. 9.2 lakhs. It also contains a form asking my bank details. Was this from naaptol? How did they get my contact details provided to naaptol? I have attached, what I received. Please notify me.
                                +2 photos
                                Mar 11, 2022
                                Complaint marked as Resolved 
                                Naaptol Online Shopping customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 07, 2022
                                Naaptol Online Shopping Customer Care's response
                                Dear Customer,

                                We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
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                                  M
                                  Mustafa lio
                                  from Chennai, Tamil Nadu
                                  Feb 3, 2022
                                  Resolved
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                                  Resolved

                                  We have received scratch card via post with letter Rs of 6, 50, 000 and we shared our account details to their Helpline No:[protected]. As per process they send a transaction receipt (attached) and asking to pay Rs.7890/- due to RBI Tax but we denied to pay

                                  Dear Sir / Madam

                                  We are aware of this fraud / Fake company now after seeing the transaction receipt. So i kindly request to you to take action against naaptol fake scam
                                  +2 photos
                                  Mar 7, 2022
                                  Complaint marked as Resolved 
                                  Naaptol Online Shopping customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 04, 2022
                                  Naaptol Online Shopping Customer Care's response
                                  Dear Customer,

                                  We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                  That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                  It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                  [protected]@Naaptol
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                                    Z
                                    Zagufaazeez
                                    Feb 2, 2022
                                    Resolved
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                                    Resolved

                                    We have received a scratch card and we got a car in that they provided some watsaap number to send documents .and also pay 4% service tax before collect the price .seing this portal we have understood it is fraud .naptol have take action on these kind of people. How the confidentially information mobile number and address leaking to third parties .my sincere request is to take perfect action on these kind of people.
                                    Jan 18, 2025
                                    Complaint marked as Resolved 
                                    Naaptol Online Shopping customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 02, 2022
                                    Naaptol Online Shopping Customer Care's response
                                    Dear Customer,

                                    We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                    That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                    It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                    [protected]@Naaptol
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                                      P
                                      Prabhusankar Nagarajan
                                      Feb 1, 2022
                                      Resolved
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                                      Resolved

                                      Address: NAAPTOL ONLINE SHOPPING PVT LTD vikas Royal Arcade ,Saint Nagar Delhi ,Rani Bagh, Pitham Pura, Delhi 110034
                                      Website: www.naaptolgift.co.in

                                      I received from NAAPTOL ONLINE SHOPPING PVT LTD vikas Royal Arcade, Saint Nagar Delhi, Rani Bagh, Pitham Pura, Delhi 110034 (inside Address in the letter) and Post from NIKITA ENTERPRISE, 7, J.L.N.Road, Kolkatta-700013.In this this letter i have received Scratch and win coupon and prized rs.13, 50, 000/-.and send the BAnk account, Aadhar and PAN details.They given whatsapp no.[protected] and[protected]press 33 only).So Pls should Enquire this letter and inform us...
                                      Jan 17, 2025
                                      Complaint marked as Resolved 
                                      Naaptol Online Shopping customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 01, 2022
                                      Naaptol Online Shopping Customer Care's response
                                      Dear Customer,

                                      We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

                                      That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

                                      It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
                                      [protected]@Naaptol
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                                        R
                                        Rasna Mehta
                                        from Varanasi, Uttar Pradesh
                                        Jan 25, 2022
                                        Resolved
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                                        Resolved

                                        I have purchased one product online . My product order no was 92687487 . Product quality was very poor and also received in damage condition. I have placed the order no 15 Jan 2022 and material received on 20 Jan 2022 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have sent a mail to 17th Oct 2012 .but no body revert to me for refund . I have very bad experience with Naaptol . I am asking my money than why they take the time to return the same . i have also registered the complain . My complain no is 55243751. Today i have also talk to customer care.I told him to talk to your senior but he said to me that Our senior not wants to talk to you .and told me after some time, he is busy and make many excuses. Same thing happened when i called on 23rd Jan 2022.

                                        Kindly request to you please return my money and inform to me .

                                        Parvati Devi
                                        [protected]@gmail.com
                                        Mar 2, 2022
                                        Complaint marked as Resolved 
                                        Naaptol Online Shopping customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 26, 2022
                                        Naaptol Online Shopping Customer Care's response
                                        Hi,
                                        Apologies from Naaptol!
                                        Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
                                        [protected]@Naaptol
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