Naaptol Online Shopping Complaints & Reviews

On 25th may i order set of 3 indigo jeans from naptol on 25th afternoons i got my product then i see the ceap quality of product and call to customer care of naptol and said i want my cash back nd take ur product they replied that call to aramex correar company then on 27th may aramex employee collect that product from me nd give me a slip nd told me that give this bar code no. To naptol customer care . i just what they said on 1 june i call to napltol for cash refund then they answer that sir we didn't received the product in the wearhouse i said ohk the i call them on 3rd jaune they give the same reply then on 4th june they got my product nd on 6th they issue a voucher refund but i dont want any vouncher bcz i dont want to shop through naptol
After day i call daily or by skiping 1 day for my cash refund they always reply that u recievied the vouncher or we forwarded ur complain company will call u in 24 to 48 hours the hours not come till date on 12 i decided that tomorrow go to the naptol office i just go to the office given on the naptol site 3/305 girdhar marg, malviya nagar, jaipur in this address no office found nd oonly this is is a residential property on that time standing outside of that address i call to naptol customer care they said that there had no office in jaipurjaipur, company will open the office shortly. Nd of cash refund we will call u in 24 to 48 hours.
Kindly help

This has been my worst experience shopping online. The product ordered by me was taken by my servant. I returned home on Thursday and saw that the product was totally damaged and was of no use. I decided to complain on Friday morning which I did and the agent too said the company would arrange a pick up service and would exchange the product l or refund the product price. But the other day I revieved a call from an Agent named as POOJA TAMAR of Naaptol saying that the product won't be replaced and then again I called Naaptol to know the problem but the agent talking to me, Ended the phone in between of the talk as he was unanswerable to my questions. The product is just a waste to me and of NO USE.
NAAPTOL ONLINE SHOPPING is a company which SHOULDN'T BE TRUSTED at all.

On 30th, May'2016 company has delivered a Datawind Tablet against order no. 33244761 due to faulty set company has taken back the on[protected] and on 7th, Jun'2016 company has delivered another old and repaired datawund wi fi tablet which is also not satisfactory set. crack front and rear. Rear camera is not workiing. Many apps is also dead. Its copy & paste system is not proper.

I received a call a few days ago from a person who had all my personal information including my personal number, naaptol order numbers and order details and even my house address. they had the original naaptol ringtone and their message came from a IM-NAPTOL address. believing it to be original they said i had won a tata safari and took rs. 20500 in total. i did call the customer care but to no use as i couldnt hear what they said. now the people who had called me are willing to give me the rs.20500 but only after i give them rs.500 again. i called the customer care again to complain about my personal information getting leaked by their company but again of no use. naaptol, you may lose your credibility with your consumers if you dont take any action sonn because i am planning on registring a formal against both the parties to the consumer cell of india.

I bought a mini sewing machine from naptol in November 2015 for Rs.1999 . It stopped working after just after 6 months of light use(may once in 2 months) and on contacting naptol they said the warranty was over .


On requesting them for a local repair shop(I was ready to pay myself) they refused and kept of saying "maafi chata hoon" .


Never buy anything from this fraud banya company . Better to go for Amazon or Flipkart or other reputed ecoms but never this one .

I ordered the product after seeing a TV commercial. The products arrived the day I ordered. Two of the lids were not fitting properly. And one steel dabba had a small crack. I called them and they asked me to mail the damaged products to their address at Delhi. What a pain! Naaptol should be more responsible. Send products after testing them properly.

This is the second time I'mhaving a bad experience from Naaptol. Will never buy anything from Naaptol again.

On 28th, May'2016 I was placed an order on line to supply a Datawind make non calling smart tablet and according order company has delivered that Tablet on 30th, May'2016 after getting that No any resonance as that work. No on/off totaly dead. I was contacted to company but they has not taken any response they advise to contact to service center when I was contacted to service center they also avoid to repair the same Tablet and advised it, is responsibility of Naaptol like so I am suffering about their dry behavier and about that Datawind non calling smart Tablet.

My self Dharmendra Oza My order ID 23235166 of swipe mobile which was booked on yesterday dated 28.5.2016 at 20:00.Now I want to cancelled this order.Pl cancelled this order and give me confirmation on mobile as well as on E mail ID .l have not done any payment through credit card or debit card.Give conformation on mobile.As I am going to register this cancellation in within 24 hours so pl do need ful...Dharmendra Oza

I also had similar issue with Datawind calling tablet. I specifically ordered Datawind 3G calling tablet from naaptol.com. After receiving I immediately checked if I am able to call frlom this tablet of not but it was unable to find the network despite of good Airtel signal in my area.

I called back to naaptol they asked me to connect with datawind but I insisted to return the product. After heated discussion he got ready to replace the product and arranged the pickup.

Pickup was done on the same day but but since then I am waiting for my production. I am continuously following up with them and everytime they tell it will take 7-10 days. Finally, yesterday they said you production is shipped via Bluedart and given a tracking number [protected]. I tracked this production and today saw the status as delivered though I didn't receive the product. I called them back then they again started making story that this tracking number was for shipment from naaptol warehouse to delivery boy. I asked them to take my complaint, they gave me one complaint number too[protected] but not sure if this was a false number or really raised complaint and somebody is going to look at these complaint.

I too frustrated as don't know when my product will reach and also if product will be good or not.

I suggest not to take any product from naaptol.com they might look lucrative in TV add but once you pay the money you have no way except loosing out the money...

Hi,

I ordered "datawind calling tablet" of price rs 3999 on fab 2016. Received duplicate product at your end. Kindly refer the attachment for the images of product, and bill, complaint details which have been registered. I took my product at the service center and registered complaints as that it is not getting charged but there is no action been taken till now, and they asked for rs. 3599/- to repair it. When i asked them it is under manufacture warranty. They said you need to pay for it. Now i received my tablet back, still it is not getting charged. Now i want this to be replaced or my amount should be refunded.

Kindly look in to the matter and please resolve.

Thank you.

I had ordered datawind tablet from naaptol. First of all i m a student and i dont need that non calling tablet. I had ordered calling tablet. I m sure101% i know that i had ordered calling tablet. But i got the delivery of non calling tablet. I have no use of non calling tablet. The piece is also defective. As soon as we keep for charging after 5 mins it starts heating. And there are lines on the phone from inside. If they are ready to exchange i m ready to exchange with another phone and also ready to give extra money. But they r not giving. The delivery also came from after 25 days. They are very irresponsible. And also didnt told about about the shipping charges and took 2898/- instead of 2400/-. Please take a strict action against it. If they are not replacing refund my money.

Hi,

I am writing this mail to seek your attention to the order:22901961 which was ordered by one of senior citizen whose age is 75. It was a roti maker and in order to ease her work, she order it through phone and now as it is not working properly as it is being described in the advertisement, she called the customer service immediately the next day after receiving the product.

They said they will be taking the return of the product within 24 hours of time. But, there was no activity made on that. Today, May, 23, 2016, again she called up and now the customer service is saying thst they will not be refunding the money, instead, they will be providing a gift card valid for 6 month through which she can buy anything.

Now, this is really upsetting for an old lady to take up this stress of buying something through that gift card or keeping a product which is not as described. She tried for online shopping for the first time but your customer service as a negative impact on old generation.

I am really unhappy with the service of naaptol as the resolution given to solve the concern of a genuine customer is a torture and very frustrating. Complaint no: 15471488,

I would request you to look into the issue and get back to me to help an old lady customer who first time ordered from your site. Please be honest towards taking this issue and give a best customer experience. Contact her on Ph# [protected].

Regards,
Surovita banerjee

Good going naaptol team..In cheating, doing fraud and making people fool.

But you should remember that your days will be over soon.

My father ordered a car maintenance kit.."hop n go". They showed such a tailored ad.
Now when the original product was received it was such q bull...
Vaccum cleaner cannot clean anything.
Air compressor cannot inflate the tyres..
Basically. These are merely toys.
Now they are not ready to take their foolish item back...

See the naaptol team soon at consumer court.

My name is krishnamoorthy s, on 16 apr 2016 i have purchased a scottish club day & night vision glasses from the naaptol online shopping with order no : 21958223 with the price of rs799/-, they have delivered me a damaged product as well as they refusing to provide me the invoice for the purchase.

Regarding this i have immediately (On the same day the delivery was made to me - 27 apr 2016) called the naaptol customer service number and placed a complaint and requested to replace the product with the newone. Their reply and response was very poor.

I am not satisfied with the product and still the product was not replaced with the new one.

Kindly help me and give me justice for this purchase.

I have ordered an tab on naptool bazar with order number 22946551.the company has delivered me an defective piece.and took 5000 rs .the company has also not provided me with ant invoice, which i checked immediately. even i have asked the company to mail me my invoice but they failed to do the same.
i have complained on [protected] talked to mr shiva who is very arrogent and misleading.
he is not intrested to solve my problem.
kindly do the need full
[protected]

Sir I purchased uni mobile but in this mobile gallery is not there i am not going to download any application only incoming and outgoing this mobile is worth less. Which I seen in TV I does not found any thing in this mobile. They made fool to all the people, kindly Please do need fully and resolve this problem As soon as possible.

Regards
Bharat Solanki

Dear sir,
I have purchased some articles from naaptol. One day i got a phone call from the no.[protected] and a lady told me that she was calling from naaptol and gave me the details of my purchases from naap{tol. She told me that i have won the second prize of naaptol which is a draft of rs120, 000/- and a samsung smartphone. But to receive it i have to pay rs 3050/- and asked for my address. Being confused i gave her the office address of my husband.
After a long and repeated conversations from different mobile nos. A v. P. Parcel for rs 3050/- arrived at my husband's office, which apparently showed a medicine supply. A copy of the cover of the parcel enclosed. Naturally, it was refused. From another no. [protected] one male voice identifying himself with naaptol, enquired the reason for refusing the parcel, on 16/05/2016 in my husband's phone no.
I lodge this complaint to stop the information possibly pilfered from naaptol and the possible utilization of the same for wrong purposes.

Thanking you,

Supriti datta ray - [protected]

We have ordered a roti maker from naaptol, it was defective, then we asked them to exchange it. They gave again a different product, (Not the exact product as shown). Then after calling them several times, they told us procedure to return the product and you will be called to take the bank account details and they assured us to refund the total money. Now after the product has reached to them, they didn't call us. After we called them again and again they said we have proceeded the voucher in which you can buy another product and no cash will be refunded. So i think almost all have suffered like this and had bad experience in that shopping site. So i don't think i don't have to describe how naaptol is... Not a single person has reviewed it good. So, please as a responsible customer lets all file a case against naaptol and shut the company. This will prevent many innocent people from getting cheated further by the fraud company naaptol. Its my request to all please cooperate and shut this company.

As iam ruman ordered a 4 sim jeotex mobile order number 22502211, and iam not satisfied by this product it has many problems like display is improper not able to use internet and speaker is not good so i kindly request you to provide me refund or provide me a new android mobile of same price this is a kind request of mine to you please take a action against it

As i bought this jeotex mobile iam not having satisfaction i am having a bad experience in using this so i kindly request you to provide refund, ordered name ruman contact number [protected] please resolve it fast its a kind request to you from our side order number 22592211 please resolve as fast as you can as the amount i paid was my savings iam having a lot of problem please this is a kind request resolve it faster as you can