Naaptol Online Shopping Complaints & Reviews

I have bought a roti maker from naaptol online shopping on 01/04/2016. I tried to make food with the roti maker but it does not work properly. So i watch tutorial video provided by them and i discover that the roti maker is not functional.

After that i have called napptol day by day and napptol has harassed me. They suggest me to send the product by courier service. My question is, is this my responsibility to send the faulty product? I have told them, this is yours responsibility to pick up the faulty product from my house, but they are not serious about this. I want my money back or a new functional roti maker.

So i am requesting you to sort out my problem, i will be very glad. I have attached the invoice below.

Product: swipe slash calling tablet
•quantity: 1
•order amount: 4398.00
•shipping detail: bhupendra raikwar
•current status: order shipped
•state date: [protected]:33:32.0
•status description: this order is shipped. Kindly hand over the order amount upon receipt of parcel if you have ordered via cash on delivery, if it's a prepaid order then no need to pay anything extra to courier guy.
•so kindly check

My order no is 22316580
My cell no is [protected]
Sku code 10012
Item : 11078

Iam nelson i have purchased swipe slash calling tablet got courier by aramex
Today i have paid rs.4500 and when opened found adaptor and keyboard cable with big stone inside the box, now i want my money back or replace the swipe slash calling tablet.

Every time i call the naaptol they log a complaint but of no use, instead of sorting out the problem just logging complaints. Please help me.

Thanks

I have ordered the stainless stell dinner set but when we recevied the product, we noticed that quality is cheap, some of items are damaged. But when we complained about this to Naptol, they are not ready to give money back, they are saying, we can return the product but we will give you voucher which is valied upto 6 month. But I want my money back.

My order no. 20951271, i was order combo of amazing laptop all-in-one accessories (16) and in this 4 item missing, then call to naaptol service center for refund they suddenly advice me to return whole product on there place address . After that they give me account no. Of courier name: aramex npd
( awb number :[protected]) transport service, the guy from armax come to home to pickup this product ! Now complete 1 month for that think but after regular call by me they not giving me positive feedback and only accepted the complaint again & again ( accessory/partial product relatedin progress
Complaint id: 14244049 complaint date: friday, 18 mar 2016 ) now showing this !
What should i do !

Hamara order no 21489365, complain no 14815905 hai.
Hamne hop 'n' go complete car maintenance combo mangwaya tha jo defectivew nikla ab use change karne se mana kar rahe hai. Uska water spray gun aur air compressor work nhi kar raha hai.
Regards,
Ashhar tauseef
[protected]

Hello I am order in Shifiled plate item order in January I received product but still not working many more times call customer service finally item return to cooparete I am sending in product Naaptol address two months ago no return in product plaese take action
Order nomber:20094349
Mobile number :[protected]
So plaese action very west in Naaptol items in Naaptol products no action in anybody so plaese action in Naaptol rarly problems in Naaptol much more times call in customer service is speaking bad and loudly no information in customers and call cut in talking time so please actin in Naaptol item.

I have bought datawind smart tablet from naap tol when i get delivered the product i came to know that this will work only via wifi service and it will not work through sim card. though i am not able to use it in calling or not able to use net service via sim card service or not through data card nor via broad band service.
my order no. is 21426498 & my complain no. is 14766491 dated 14th april 2016. i got very reluctant reply from customer service of naap tol executive even they told me that i lying about the product brocher where it is clearly mention that this product is a calling option via sim card.
now i am requestin you to please look in to this matter.

This is kavitha, I had purchased a Datawind Tablet through Naaptol, they gave advertisement that if we purchase the product we will get Internet offer from Reliance but it is not working, even though I Have complained for 2 times there is no proper response form them.

And they gave, false promise on battery status and Image quality

order no:21848587
Date of Receipt:[protected]
Resolution Desired: Refund

Today i received a call from +[protected].
The gentelment claimed that he is from naptol and wanted my debit card number for refund of money.
When i refused to provide him the debit card number, he hurdled abuses.
To me this is a serious offence to ask for a debit card number.
1. Naptol or any of its employee' s have shared my cell number and that i want to return the product, else how could some one know that i am having problem with a naptol product.
2. I have already shared my bank account number, bank and ifsc code over mail & telephonically to[protected] as well as by sms to [protected] ., unless it is an organisation to do fraud.
3. Under the given circumstance, i am lodging a fir with the local police station . I am also lodging a complain with consumer forum . I will also put this incident in social media and press /print and visual media.
4. Since this issue is with me and naptol, naptol sharing my details to a third party who's intention is to do fraud is not accepted & i will held naptol sole responsible and the consequence has to bourne by naptol. To remit the money bank details is sufficient but asking debit card number is a crime under the law of the land.
Hope good sense will prevail and naptol will initiate an enquiry, if the said number do not belong to naptol, else it will be constituted that naptol is a part of this racket.
Sandweip banerje
Cell: +[protected]
Email: [protected]@gmail.com

I am not seen the lines of consumer complaints that don't share your credit or debit card no...I mention my cell no. in past complaint against naaptol. someone call me from the cell no. [protected] & say that we are refunding your money for your product, please tell your debit card no, I say that you can deposite cash back on my bank account number, he says that company policies credit in debit or credit card, I give no.of debit card after that i doubt & call to naaptol they say we are never ask about the debit or credit card number.I block my debit card but I want to say you all please protect yourself from these calls & I am reporting this no. to police that they can do action.. cell no. call is coming [protected]..

Sku code: 9659
Lgc code: ccu-sth
Awb no : [protected]
Order no: 21593305
Item no:10962
I had purchased electric insect and pest control machine on 5th april 2016. Since then the machine is plugged and is on 24 x7 .
Till date the lizards and insects are there..
This is a defective set.Please arrange for replacement with agood tested working machine at the earliest.
Sandweip banerje ( wrongly mentioned as s dange )
Cell +[protected]
Email : [protected]@gmail.com
Flat 5 ashirbad appartment, 10 p durga orasanna paramhansa road naktala kolkata 700 047

I have ordered three cotton blue-black jeans against ordered id 21864926. Ordered delivered on[protected] but delivered product is not blue-black jeans, it is three another pants with horror color red, cream and one used black pant. as you can see attached photo. and cream pants with red dots on it.
by seeing all pants its look like used one. not a single pats is of worth of my money. i paid total rs. 2398 with shipping but i got a product which is sell on road in 70-120 rupees. so please help me to resolve this matter.
i wants refund of my money in my account. i do not wants cash voucher or gift voucher.

thanks
jignesh

I ordered 43pc stainless Steel storage at the time of taking order naaptol people said they will refund money including courier charge if we don't like the product. When they delivered product we checked the product quality is very low do we called at naaptol and asked for refund but they said they will replace the product not refund they money this 3rd time I have experienced this.this one of the worst online shopping company plz take action and refund my money

Dear Sir/Madam...
the company has placed order no:21917971 when i called them to cancel order no:21913324
Please cancel the two orders mentioned orders bellow otherwise i'll not accept the products when they are in my door step.

Order No :21913324
order no: 21917971


Please do the needful to cancel my order.


Thanks

I have received a datawind tab from naaptol as on 06 apr 2016 but not wkg condition. I have given many complaints to naaptol and datawind no sufficient action taken.My order no.21506874 my tele no [protected].Please take action to replace the new tab.

Dear, sirmadam, Please Canel my order no[protected] on 09 April 2016

Complaint id: 14633465
Order no. 21449211
Datawind calling tablet.
The tablet sim sort is not working, and the product turned power off(Switch off)some time.i already registerd my complient to naaptol.they are saying that technical department contact you soon.after 1 week also they did n't call me.
they are not taking any kind of decison for it...

This is a fraud company . They do not have return policy . BEWARE
I ordered a product called Scottish aluminium wallet product order no
Order no: 21470678 seeing their ad on TV
The quality of the product was very cheap and not worth more than Rs 10 .
I asked for return . In the first instance they didn't mention anything about the return policy but they promptly collected the item from my home . Later i got a call from thier customer service saying they don't have a return policy and they cannot refund my money . Now they have got the item and they don't want to refund the money as well
I don't care about the refund but I just want to spread this message accross everyone so that people don't fall into this trap . I will be posting this to as much as social media possible .

I purchased roti maker from naaptol seeing their advt on tv .My roti maker has several problems and is not working as shown in advt. I have called them several time & asked them to make the demo. However no one turned out & now today i received a call informing that i am winner of prize in their lucky winner draw & i shall receive some prize from them & i have to pay rs 3000 on receipt of prize against packing, delivery charge. On enquiry i found it seems to fake call. But i donot know how caller received my contact details & naaptol order number.