Naaptol Online Shopping Complaints & Reviews

After seeing the add in naaptol, i ordered and purchased the tab by paying Rs 5200. the tab is not working on receipt itself . since there was a site to naaptol CEO, and it is shown that he will give response with in 24 hrs . I made complaint to him three times . no response, hence given complaint through the phone .no use . I lost my money.

I bought that necklace set...I received on 22nd march.I call to the number [protected] and made complaint some pieces are damage...they told if possible that replace that set...but till now i don't get any msgs r calls regarding that...I called that number and made complaint two times.within 48 hrsvwe reeply that man told...till now no response

Dear Sir/ Madam
I had purchased American Indigo pack of 3 jeans from website against order no 20884426 in the first week of March 16, the jeans came on time but while trying I realized that one set of jeans was very tight below the knee and looked like ladies churidàar pyjama there fore I called up customer care department and shared my views, I was advised to pack all the 3 jeans and put a small note with concern and call their courier company Aramex to collect it and after I week I will get a set of new jeans.

Next day on 14th or 15th I myself got a call from company that a letter has been couriered to me I should fill it and than call Aramex who will come and pick up this pack and after 1 week I will get a new pack of 3 jeans.

On 21st March when I called them and informed them that parcel is ready against which I was given reference no C 2120BE and was assured pickup in a day or two, but since no one turned up for 3 days I again called Naaptol/ Aramex on 24th and requested for pick up, the telephone executive apologized but assured pick up by evening or latest by 25th but again no one came.

I called up Naaptol on 28th and expressed my dissatisfaction over the way return policy is being handled by them, they also showed concern but still advised me to once again call Aramex, which I did again, I was again assured pick up by evening, but I insisted an assurance that some one will really come as I have to make arrangements so that someone is at home but to my surprise I have been asked to call Aramex at 3 pm to track the schedule of courier and his plan.

Today is 30th and still no one has come so I called up again, Aramex has again said sorry and assured pick up and Naaptol executive has again advised me to make my own arrangement to contact Aramex.

I have therefore decided to donate this defective Jeans to our colony guard rather than returning all the 3 jeans because this was taken under Cash on delivery agreement, now with this experience I am 100% sure when pick up for replacement is such a fearful experience what I can expect when all the 3 jeans are with them and 100% payment is also with them.

My concern is just to inform my fellow customers about Naaptol and its sister concern Aramex which I doubt even exist, beside this I will also be requesting TATA Sky to black list this advertising portal from their network and in due course of time I will be approaching consumer forum " www.gama.gov.in" as I have been told that now

Dear sir/ mam,


Everything available on naaptol is very much costly. Like product. Manipol massager . Its giving it for 1499 . But on every site it is available for just 500. This is big scam. They are cheating with cutomers. Another product. Exercise roller they are selling for 1599. On evry site like ebay, paytm its available just for 700. See they are just cheating with all. But cheap tv channels for money showing naaptol continously ..Do something for it.. Its biggest scam. Making people fool.

I had ordered a electric pest and insect conrtol machine with an offer of buy one and get one free.My order no is 21097729. I had called the customer no and registered a complaint about this on Monday 21st March 2016 and was assured of response within 48 hours but there is no response . I again called on 24th and again there is no response.I had paid Rs 1899/- for the product. I would like to have a refund. as they only keep telling we will revert as early as possible

I've ordered Mini Silaai machine for Rs 1999/- through Naaptol online shopping. From the very first day of delivery it isn't working properly. No. of times I've contacted Naaptol and they clearly said the machine should work fine and there shoouldn't be any fault whereas they've literally delivered defected machine. At least they should send their technician in order to check whether the machine works properly or not. I am clearly not satisfied with the product quality and functionality as well the pathetic customer service of naaptol. Even their customer care executive was trying to be a big dog by saying "Do whatever you want, machine will not be taken back or exchanged" wow I mean this is ridiculous! you got my money and that doesn't gives you the right to say that. Greedy Naaptol.

Hi All,

I purchased slim shaper on same day i called up the customer care that i need refund of my money has the size was not appropriate. None of the customer care executive are responded well when i asked to lodge a complain and refund of money they cut my call... i called them plenty times the response is the same.
One of the worst online shopping. I will never recommend to any one to buy things from Naaptol.

Received the order no 20126673 on 22nd march, which was placed order on 15th Feb. So first of all very late delivery, second of all when the product was opened everything was fine except for the cartoon which was wear n tear condition, all the parts of it took out in great excitement n finally took out washer bucket heard some noise and looked everywhere carefully n to my horror the switched button was out of place the wires of switch could be seen with naked eyes. Second of all the bottom of the car washer bucket was brokenand again the machine inside and wires could be seen with naked eyes..!!
Made a complaint today on 23 march after consulting friends and first question they asked after I made my complain was"is it working?" O was shocked as I had already mentioned the wires n machine inside is seeing with naked eyes, so how could I take the risk of trying it'. After that he said naaptol will call after 2 to 3 hours later I said OK n waited. And finally after 2hours(approx) at around 9pm naaptol customer care called me. And asked all details again and I gave all details. And I asked about Refund /Replacement process and he said will call after 2to 3 hours keep the phone on and receive the call . and I asked again about refund/replacement, he said will call after 2 -3 hours n talk about it thoroughly. So m waiting for the call. Hope it gets replaced or is refunded.

Hello

i had ordered a body cum fat massager. now the price which i was shown on tv was mrp of 1499rs. when i ordered they charged 399 rs for courier delivery, which is more for courier delivery in vadodara city.

secondly on the invoice i have been provided does not hold the description of mrp and the courier shipping charges seperately.

they round it up to 1898 rs.

please take this into account and give me justice.

regards

krunal

Dear Sir/Madam,

This is to request to you to save children and parents from Naaptol.com forgery regarding children toys and poor quality products.

I bought one toy car"wall climbing car with Remote control Red " by incurring a cost of INR1898 .

First day only we have tried to charged it but unable to make it started.
When I called Naaptol @[protected] some illerate kind of person(Ashok) replied with a very rude statement that "you can go anywhere but we cannot help you out".

TV shows should be banned on kid's channels as they targeting small kids who are unaware about their forgery and play with their emotions which harming their parents hard earned money.

Reagrds,
Meenakshi Dutta
New Delhi
[protected]

I purchased electric & pest control machine through naaptol online shopping for Rs. 2398. It is not working properly
Order no.[protected], Item ID-10542, Invoice No.-047594/A/0149806/[protected]. Date:06/03/2016
TIN/VAT Regn No.-[protected]
Kindly take necessary step regarding this.

Sir, i have received defective product... returned the wrong product by dtdc courier on[protected] for replacement instead of 16gb spy pen i received 200mb spy pen their customer care member told me to return the product to replace.. till now i did not get any information about it. no replacement or sent my money back.

as soon as possible.

As per ur sms i want to get the delivery on 3/3/16, still now i have not recd

Is it an ISO 9001 and 10002 certified company .when u r going to deliver.

many times i complaint no use

Insted of sending the order described they have send me two bedsheet of low quality and a lot of waste paper. please refund my money back and i dont want to make any more shopping with naaptol they are just fraud .that to a big one.please refund it as soon as possible or i will file a case on consumer for for the particular fraud.
customer name - dinesh kunwar, qtr no b/49 rajnagar, bangwan, kotma, near rajnagar store pin-484446

order no[protected]

Hi All,

Let me introduce to the biggest fraudsters of the tv shopping which is Naaptol. Bought the product on 29th Feb 2016. Registered complaint on 3rd March 2016. Complaint Number 13990018. My roti maker has several problems and it has a manufacturing defect. I have called from 3rd March 2016 to 10th March 2016 everyday for around 10 -15 minutes. Today they crossed the limits by cutting the call when i got little angry as they were not handling the complaint properly. I was on call today (on 10th March 2016) for almost an hour. Please avoid purchasing from Naaptol.com and dont get into the trap of this. I will make sure my friends also dont buy from this scam website.

I buy a pest control machine from naaptol on 20 feb 2016 of rs 1999+399 shiping charges also . it was delivered on 22 feb 2016 . I was use it for 2 to 3 days so I call to naaptol and about it it says it do works in 7 days before it come so I use it for 7 days but there was no response of it I call it again but I camplaint of it and then no response I replace it as soon as possible my ordered number was 20214015 and owner name was parveen goyal

Name:- Rahul Kishor Jadhav
Order id:[protected]Popcorn & Instant Snack Maker) Which is Over heated Within 1 Min and not so good Quality as they shown so I want return this product I want my money back.
When I told "the product to the technical department person MR Arun speak very loudly with me and told me "This is our company policy we are not ready to take this product back "
Complaint No :[protected]
Complaint Date :- 28/02/16
Last Conversation Date :- 05/03/16
As a customer till date I not getting any feedback from naaptol end.Every time I called to customer care about my complaint. Because I want my money back.

This is clear case of Fraud.

We had ordered a rotti maker of order no.19734410.and received on dated 30/12/2016.it's was defected and we had retured it to the naptol and they advised us replace with any other product but now they are refusing us give any product in replacement to rotti maker and they are harassing since last two months mentally and physically now I want strict action against them and compansation of Rs.2000 as harassment.

I have purchased data wind calling tablet the pictures is not clear order no is : 20298863
please help me
Thanks regards

Date of incident:- 12 Feb 2016
client number:- [protected]
order no.:[protected]
I had ordered a tab on Naaptol Online Shopping on 7th Feb 2016. I got my product on 12th Feb 2016. But the product was not working properly. When tab was switched on, it automatically switched off. After that i tried so many times but i was not able to switch on the tab. So i complaint about that to the customer care of Naaptol Online Shopping company and they gave me assurance for free replacement of the tab. They took approximate 2 weeks to replace the tab. After replacement on 27th Feb 2016, they sent me defective and old tab, which is also not working properly. Even the tab is not supporting the sim card and there is plenty of scratches on the screen of the tab. Once again i complaint about the faulty tab to the customer care of Naaptol Online Shopping but they did not respond me well. Now they pick the phone and keep me on hold.
So, now i want my money back. I am requesting for refund.