Naaptol Online Shopping Complaints & Reviews

It is submitted that on hearing the Television advertisement of Naaptol.com I have booked one DW-UBT27CZ SET. The same was delivered me vide their Invoice No 847467/DL/0272295/[protected] DATED 02/09/2015. But while try to use the set it is found faulty. I have inform the matter to them on mobile and the promised to be take care to solve my problem. But they have not done so. Then I have lodged a written complaint on 15/09/2015. My complaint was acknowledged by them on 15/09/2015 stating they will rectify it within 48 hours. But the same was not done as promised. Again I have sent reminders on 18/09/2015, 26/09/2015 and they promised again and again on 20/09/2015 & 27/09/2015 but not done any thing till date. I asked them either replace the faulty product or refund my cash Rs. 4398/- which I had paid on delivery of the product. I request your involvement to solve my long out standing problem.

I had placed an order of 2 blankets (Reference No[protected] worth Rs.1900 with naaptol.com. It was delivered to me on 3rd February 2015 but I returned it as it was different from the product shown in the advertisement and was of inferior quality. When I contacted their customer care for refund they refused to do so and generated a gift voucher instead, suggesting me to buy some other product from their website. But i dont want to buy anything from Naaptol.com. It is requested that my money be refunded.

I have ordered a product from naptol in last Aug where in the product was difective and I call naaptol multiple time for the same issue they have sent the replacement twice which I never receive and I have spoken to two of the supervisor karan Singh and navin however both have promised a resolution and not deliver it. Now I have called the customer care and spoke to a representative name ramavatar who was really rude and teasing me as to my mother has order it bcuz she like it and making me angry and when I asked for a supervisor he hung up the call. Can someone please help me in it.

Ordered online 43 kitchen sets on 20th sep @1999 nd recd 22nd sep..but the quality is worst and booked the complaint same day nd no.11633854.still nobody came to pickup the parcel. As per naaptol after getting the parcel again it will take some days time to get refund. This service is really nt gud..

I have ordered alluminium wallet. but they r not actually made by alluminium . fake product not waterproof as shown in television... 100% fake products at naaptol... please share this as much as possible, so no one buy product from naaptol . anup sejwal ph no- [protected]

I purchased a order for aluminum valet.on the same I received the parcel on paying the money.wen I opened the parcel the valet is of fiber not aluminum.. The same time I complained regarding the issue n requested for replacement or refund..Naaptol executive promised callback within 48hrs.till ten days also no response from Naaptol. Again I called them for replacement. Now they are not at all responding. They tell other is no warranty. IF THEY ARE NOT SELLING GENUINE PRODUCTS, THEN WHY SHOULD THEY GIVE ADD AND CHEAT THE PUBLIC???

I had order a 8pec bed sheets on Jan 15 whc was very bad n worth of 3399/- whc I have return it but after returning it thy not taking my next order n every time tells me a different stories etc.this is happing with me from past 8month. So plz help.

I had ordered one Get In Shape Slimming Vest on 22 JUL 2015 vide order no.15774257 .The problem was that size of slimming vest was small and it was not fit properly so i returned the product on 30/07/2015 through courier and this courier charges incurred by me. Then I called Customer care on number [protected] to refund my money but they said they will provide me CASH VOUCHER including cost of the item as well as the delivery charges incurred in sending it to them . I had wait 2/3 days but did not get any call/message or any response from Naaptol. again i called customer service and all the time they said they will send a message on my registered mobile no. about Cash Voucher and after 20 days i got the message for Cash Voucher. Through that cash voucher i placed the second ordered Branded 35 Pcs. Stainless Steel Storage Set on dated 01/09/2015 vide order no.16573559 by paying Rs. 1598/- through Cash Voucher and extra Rs. 300 for the delivery charges and delivery date was given 08/09/2015.The product that had been delivered to me has very low quality as compared to the descriptions.stainless steel set are damage on sides. The steel was so cheap and the lids are very loose not fit propely. Also, there are deviations between actual delivered product and the descriptions.The product quality is very cheap. I had called Naaptol customer care around 30 times to tell me the process for returning the item and get the refund. But to my surprise, they told me each time that I would get a call within 24 hours and then I would be informed about the whole process. I never got that call and I got fed up of calling and re iterating the issues. Please take back this product and refund my all paid cash including courier charges incurred by me. Also i have talked to the customer care executive regarding this but they where unable to resolve my issue and even were least bother to listen. I must say your company having the worst customer service. so please resolve my issue as soon as possible & want my money back. My total refund amount is Rs.2038/- (Rs.1598 get in shape + Rs.140/- courier of first product + Rs.300/- delivery charges of second product.) If you will not take my request into consideration I will file a case against you in the Consumer Court. KINDLY NOTE, I WILL NOT REFER YOUR PRODUCT OR SERVICE TO ANYONE IN FUTURE. Name: DR. VIKRAM DACHEWAR email id : [protected]@gmail.com 1st ORDER PLACED ON : 22/07/2015 ORDER NO : 15774257 COMPLAINT NO : 10876069 2nd ORDER PLACED THROUGH CASH VOUCHER ON: 01/09/2015 ORDER NO : 16573559 COMPLAINT NO : 114438

I have purchased a VOX DV 20 mobile through NAAPTOL by placing an order in NAAPTOL on 28/08/2015 and I received order number 16490538 from DM NAPTOL same time .I got the mobile delivered at my home on 02/09/2015 from the delivery boy. I encountered so many problems after operating the mobile which are given below: 1. When I fitted my 2 sims inside the mobile, Only sim1 is functional.It means calls are incoming and outgoing smoothly. But there is no access to internet. 2. In case of Sim 2, no calls are incoming and outgoing and also there is no access to internet from it. 3. When I fitted third sim inside the mobile, there are no incoming and outgoing calls from it and also, there is no access to internet. 4. The functioning of the battery is very poor. It does not work for more than 2 hours after charging it fully. 5. Web page from sim1 automatically opens at night. 6. I also fitted the 2 sims in a different mobile and I found both the sims functional.There are incoming and outgoing calls in all the 3 sims and also have internet access in all the 3 sims. 7. It proves that there is problem in mobile due to which all the 3 sims are not functional in it. Therefore solve my problems at the earliest. 1.My contact numbers are [protected], [protected]. 2.My home address is Upvan Nagar Boda Bag, Rewa(M.P)-486001. The company is not giving any proper feedback.I want that my mobile should be repaired or replaced at the earliest. ANAS AHMAD S/O Dr. NIYAZ AHMAD UPVAN NAGAR BODA BAG, REWA(M.P)-486001. ;

Wrong & Damang Products WORST SERVICE I had ordered Navrang Exclusive Designer Jewellery Collection .The problem was damage and wrong products then I called Customer care on number [protected] to change my products but they said they will provide me of same product. i had wait 4/6 days but did not recived my products . again i called customer service and all the time they said they will send a message on my registered no. but i have no change my products I am very disappointed with your service. I had a worst experience shopping with Naaptol. Also i have talked to the customer care executive regarding this but they where unable to resolve my issue and even were least bother to listen atleast. i must say u guys having the worst customer service. so please resolve my issue i want to return this product & want my money back. The day I received your product I have put a complain which is registered vide complain No 11327936 against my order No 16456452. I call to M. No. [protected] from my M. No.[protected] for two times. KINDLY NOTE, I WILL NOT REFER YOUR PRODUCT OR SERVICE TO ANYONE IN FUTURE. Name: Meenakshi Malik CONTACT NO. - [protected] ORDER PLACED ON - 31/08/2015 ORDER NO : 16456452 COMPLAINT NO : 11327936 GZB

Hi i have purchased the handset on 28th Aug 2015. datawind pocketsurfer 3g4 from naaptol. but in a week the handset is dead and not charging, when i visit to service center of Datawind in sweet dreams mumbai they said the handset need to sent delhi for repairing it will take a month. when i call to naaptol they said i have to wait for month as the head off is in dehli. than why this people cant check the product before delivery what quality check team do of naaptol or they dont check the product at all. my complain no. with naaptol is.11431509. email me on [protected]@yahoo.co.in

I ordered a Brilliant Snack Maker (popcorn maker) on 31/8/2015 in www.naaptol.com. The order number is 16552484. I got the product delivered on 2/09/2015 at 5:30pm through Aramex courier with shipment number: [protected]. When i open the product and try to start, it runs only few minutes and there after it was not working. I raise a complaint on naaptol.com customer care, they told they will callback to my contact number [protected] and gave me a complaint number: 11363129. But till now i didn't get all call from them.

Order ID : 16456452 Product : Navrang Exclusive Designer Jewellery Collection Seller Name : Vendee Fashion Dear sir, Respectfully I am Minakshi Malik form GZB . I Have purchase two combo jewellery set form Naaptol product name navrang Exclusive Designer Jewellery Collection & Order ID 16456452 . This Product Price 6346 Rs. but I have recevied wrong & Short Product & Damage. I have Complaint in Naaptol team but not a good Response me . Naaptol team very Rudely talk to me . you can listent recording . so sir plz change my products & give me right product. Thanks & Regard [protected] Minakshi Malik

This is regarding the order number 15944823, placed with Naaptol, after seeing their product on the television. I saw the colored roti maker on TV and called on the given number and placed the order on the 31st of July. It was a COD order.
On the call the executive just confirmed the order details and registered the order. No policies- return/refund or any other policies that may apply after purchase were described while registering the order, nor do they flash any such information on the TV for the consumers to know about their policies.
After I received the roti maker, I tried following the steps as described in the user manual. However I didnt get the desired results and so I called for return and refund. Where their executive kept telling me that since it is an electronic gadget it wont be returned. Later after lot of calls and debate they agreed for return and now they are stuck saying they will give a refund voucher and that they will not process any refund otherwise, as refund is not their policy.
Now they are asking me to read the return policy on their website. But since I ordered it while seeing the product on TV its funny to ask a customer to go through the website first and then order. They should either not be selling through TV or should be clear with their policies to the customer at the time when they are registering the order.
After repeated calls and talking to their executive they are still not agreeing to process a refund. Its sheer harrassment and loot.
So I place two cases here against Naaptol-
1. Looting the customers
2. Mental Harassment
I want every penny including the shipping charges that I have paid to Naaptol for the order, to be refunded back. With a penalty of Rs. 25, 000/- for mental harassment.

Sir / madam,
I purchased one mobile from naaptol online shopping (Order id :[protected] on 07 aug 2015, payment made by net banking and also i received confirmation mail from naaptol immediately. But 11aug 2015 my order rejected and also given reason by naaptol o[censored]ndelivered location. I call to naaptol customer care and ordered by the way of telephonically, by mistakenly he booked cash on delivered (Order id:[protected] now i received the product and also paid cash also. But still now i am not received any refund from naaptol for (Order id:16071718 by net banking) . I already telepathically enquired and registered complaints 2 times. Pls. Register complaint for refund my amount.
By.
D. Ramalingam,
Anuvijaytownship,
Chettikulam,
Radhapuram tk,
Tirunelveli - 627120

I have purchased Mini Silai Machine Order No 16066577. and paid Rs 1999/- with courier charges Rs 400/- on 1.08.2015. This product is found defective and I made complaint as per the No 11002689 .This may be taken return and the fund may be refunded to me

I had placed an order for Rotimaker last year on Naaptol. Initially they were very good on the call. I received the product but it turned out to be a disaster as I could not prepare any rotis out of it. Now I wanted to return the product and order something else. You wont believe I had to call them 100 times to do so. Moreover every time I had to repeat the same thing as different customer service people used to receive the call. I was fed up and then spoke to one of their managers threatening that I will sue them if my money is not refunded or I get some other product. Finally after 7 months my order for 4 bedsheets was placed in exchange of the Rotimaker. I received the product only after 20 days. Also they had mentioned that the delivery was not available for my order. What a pathetic service. My woes were still not over as the bedsheets I received were not the same that I had ordered and one of them was torn(can you imagine?). So please please do not buy from this website. Also their charges are much more than the other online sites.

By seen a television Naaptol product promotion show, I did placed an order for a portable tailor machine to Naaptol in the month of May 2015. I got the product on June 2015 and made a payment of Rs. 1999 by cash to Naaptol representative. But Naaptol didn't given me any voucher for that, instead they sent a message stating product delivered to me. But the product what I received was not working. Hence I registered a complaint with Naaptol ( complaint no:[protected] various times. I have spent a lot of time and money to call them for getting my money back but Napptol was not ready to resolve my concern by refunding my money. I request kind intervention from Consumer complaint forum to get my money back. Please note the order number and complaint numbers w.r.t the case. Naaptol order number: 14696629 Complaint number: 10364355 My name: Mr. Aju John Thomas My phone number: [protected] Please help to get my money (Rs.1999) back.

Hi team, I had purchased ( order number :[protected] dress material from naaptol, but i did not like the quality and the product. so i requeted to return the product : complaint no : 10483504 . Please help to return the product and get my money. Thanks Alo mob: [protected]

I saw the advertisement on the T.V and accordingly booked an order on the 17th of July 2015 via Ph No. [protected] I receive a message that my order No. is 15680170 On 20th July I receive an SMS saying Dear UPENDRA, your order is dispatched & will reach you within next 12-24 hrs. Please pay Rs... Thanks, Team Naaptol The above message was repeated again on 27th July at 1, 57 PM I get another message at 4.17 PM saying thus Dear UPENDRA, We are trying to contact you regards to your order at Naaptol.Kindly reply on below mention details. [protected]. I wish to say that the above two messages has been sent to me several times till today .Also some body from naaptol calls me from time to time and assures me of getting the product . Pl also note that when I try to contact them on [protected] I find that this No is not valid. I have wasted a lot of time sitting at home expecting to receive the product. I have lost interest in the product.