Naaptol Online Shopping Complaints & Reviews

Product code[protected] Dear all, its a request to all o[censored] please don't buy anything from such a stupid company who will take the money one n half months back in advance n in middle cancelled d product without any valid reason even of their fault. D customer service sitting in their office r so stupid even NT talk wid a client in a proper way their superiors r all also same category promise n gve assurance to delivered bt later on same. I request my north east people please don't be leave n buy products from dis farad company what I assure only snapdeal n amazon r really gud in online.

Regarding order no:13647409 My father ordered bedsheets from naaptol which was not upto the mark as per quality so we demanded return and refund. As per their procedures we returned the product and they sent us the cheque for refund. Now the chq that they sent was having the name misspelled due to which we were not able to credit it to our bank account . When i asked them they said sent us back the cheque and provide us your bank details so that once we receive the chq we will refund back the money in your account. I ALREADY SENT BACK THE CHEQUE ON 28TH MAY " AND THE COURIER TRACKING NUMBER SHOWS THAT IT WAS RECEIVED AT NAAPTOL.COM ON 1ST OF JUNE. For your reference I am again attaching the courier receipt which has the airway bill number:U[protected] (first flight courrier services). I am also attaching the tracking of courier services which clearly shows that it was delivered to you on 1st june. Apart from all this the cheque that you sent us was of icici bank dated 14/4/15 and the chq no. was 680493, you can very well confirm with your account department that it never got credited in our account. From that day i am constantly e-mailing them and they are not replying and still have not refunded us our amount. It's been almost a month now. Please help. Regards, Ankita

We ordered bedsheets from Naaptol, which we didn't like and returned as said by the naaptol customer care. Later they refunded us the amount in form of cheque . We received the cheque from Naaptol.com as our refund amount dated 14/4/15 and the chq no. was 680493 of ICICI bank(you can very well confirm with your accounts dept that this cheque was never credited in our account) But the name mentioned on the cheque was wrong, they sent us the cheque in the name of "RAM DEV Singh" where as the name is "RAMDEO SINGH". Due to mismatch of name the bank returned the chq back to us, please let us know what needs to be done now. After this i again contacted the customer support team and they told us to return back the cheque and provide our bank account details so that once they will receive the cheque they will transfer the amount to our account. we returned the cheque through courrier (first flight courrier services) the airway bill number:U[protected] and i am also attaching the receipt for reference. I even provided them with the receipt of courrier sent . when I tracked the courrier it says that the document was delivered to the said address on 1st of June. So from 1st of june i am sending e-mails asking them when will they refund back our money BUT i am not getting any response.I don't understand why they are not refunding back my money when they already released the cheque for the same? I was about to file the complaint at consumer forum when one of my friend told me about this link. I hope now you guys will listen and release the refund payment. Still if i don't get any answer then i will move to consumer court. Regards, Ankita

First tried ordering over the phone and got disconnected. Meanwhile ordered online and paid with credit card. Then got a call back but advised that do not require anymore as already purchased online. However, received two identical products and the delivery person took away cash for delivery. Need refund for that and someone to pick up the duplicate product. Bought a lot of products from Naaptol never faced such problem. Your customer adviser was also very rude and felt insulted. Please refund as quickly as you can. Please find attached scanned details. Below mentioned are product details FYI: Item No. : 9761 Correct Item details: AwbNo: [protected] Order No.: 15159245 Duplicate Item details: AwbNo: [protected] Order No.: 15159166 Regards, Ruby Ray

I have purchased Vox Mobile phone wide Invoice # 839981/AP/0332572/[protected], Dated 10th Jan 2015 Order ref no 12504358 COD Value Rs.3398 The touch screen is not working and the phone speakers are faulty. Please inform how to proceed. Preferred service centers at Madikeri / Mysore/ Bangalore. Mail id : [protected]@yahoo.co.in NANJAPPA

have order No. 14437647. I have received the order within a weeks time. When I opened the product, it was functioning but when I started stitching it does not work. I have immediately called the customer care and they have registered my complaint vide No. 9969000. Now, daily your customer call centre made me call and asked me to hold for some time as they are transferring the call to their technical department but after a long hold, no body comes instead signature tune is going on and then automatically call ends. I have simply asked them to replace the money mo- [protected]

I purchase online mobile from naptol.lava Igot 18may but it damage.I cmplain for damage pice refund money .naptol send courier man on 21 may they take mobile its name ecom curier.I hve chk online the courir got naptol cmpany.on 2 June.but they not giving me any proper response me.til now one month is ovr.order no14590889..Khushboo.mo.[protected]

i have bought Mobile phone from Naptol Phone model is DATA WIND pocket 3G4 for Rs3, 300 on 14.06.2015, i have charged 100% and then i used, but it get down battery with 2-3hours, i keep taking my charger along with me wherever i go, so i made compliant and i given to the DATAWIND phone dealer at chennai, they told that the same mobile will be send to DELHI and after fault rectification the same will be handedover to me after 20 days. i have suffered lot, for time delay kindly do the needful please

i order my slimming vest of size L-XL 34-40 on approx 25-26 may 2015. i received it within 2 days but the size doent suits me then i request it for XXL-XXXL 42-46 size instead of L-XL 34-40. Ecom Express private limited boy take my parsel and give me slip of customer copy it almost 20 days naaptop customer care dont know about my parsel status so plz kindly take some important action so that i can recieve my product as soon as possible MY DETAIL: NAME:CHETAN CHAUHAN ORDER NO.:14789492 CONTACT NO:[protected]

Sir, Kindly arrange to exchange the tericoat 8# Bedspreads and 16# pillow covers with cotton. The above items I purchased on[protected]. Order No[protected] Compliant No[protected] Kindly do needful as soon Regards VISHNU G N MOB-[protected] / [protected]

MY PHONE PROBLEM MY WAS PURCHERS IN NAAPTOL BUT WORKING IN BAD CONDITION PHONE WAS HANGING AND RESTART COMPLATE.. MY PHONE SEND TO NAAPTOL SERVICE POINT BUT IAM NOT RECIVED MY PHONE AT THIS TIME... MY PHONE SEND THE DATE:27-04-15 THIS DATE IAM SEND THE MY PHONE ORDER NO:12892233 MY PHONE NUBER:[protected]

Kawachi-Pack of 3 Day And Night Vision Glasses Product Code:12405706 and order no. is 14848731 I purchased on 30 May and at time of purchasing they said within 7 days the money will be refunded back if product is not upto the mark but now within 7 days we calling them but they are not ready to refund the money and salesperson's all phone numbers are also switched off. NAAPTOL IS FRAUD COMPANY. Please take some action against it. Please shut down this fraud company. I want my money back.

sir I have purchased wall climbing car with remote control vide order no. 14031003 and sku code-8445, but now the car function is not proper. While operating the device through remote, it is not moving forward or revers direction. After checking the car, it was seen that one drive wheel is not working. so please look in this matter and reply back.

I have bought a Mini Silai Machine from Naaptol.com on 02.06.2015.From today I am not able to work at my machine as the the thread is getting stuck whenever I am trying to start my machine. My order no. is 14891762, Client Name - Lakshapati Pramanik. Mobille no. - [protected]

Sir? Maadam, I do hereby inform you that I have returned The Defective Product of Item Order No:14181009 Via Blue Dart )5/05/2015 & I have also send you my account No:[protected], HDFC BANK, to return the amount which I have paid for the same . Till date, I have not yet reacieved the amount & you have also not informed me about .This type of dealings is not expected from such a big Online Shopping Company. Therefore, it is requested to you to return my amount as early as possible . . . Thanking you . SUMITA BASU Mobile Number :[protected]

My order reference no. is 14107961. I want to return my tablet because of several listed reasons: 1. It's battery backup is extremely poor;means there is a need to charge the battery within 45 minutes of every use and now the situation has become so worst that it has stopped even working. 2.The power on/off button seems to be inappropriate, it leads to hanging up of the tablet for hours. 3.I have been continuously calling your customer care no. for several times. They have also registered my complaint no.9634864, but only they do is to keep my call on hold telling that they are transferring my call to the technical department.At last after long awaited hold also no one listens to the complaint. I request you to kindly send some person by your side to take my tablet and REFUND the money as early as possible.

I HAVE BOUGHT A DATAWIND TABLET ON APRIL15, 2015. I CALLED 2-5 TIMES ON THE GIVEN NO. BUT GOT NO REPLY AND THE PHONE WAS ONLY PUT ON THE HOLD SO THAT THE PERSON THAT HAS CALLED GET TIRED AND PUT THE PHONE OFF.I COMPLAINT MANY TIMES BUT THERE ALSO I DONT GET ANY POSITIVE REPLY AND NOW I AM COMPLAINING AGAIN SO THAT I COULD GET MY MONEY REFUNDED AND AFTER THAT IF I DONT GET MY MONEY REFUNDED I WOULD HAVE TO TAKE SOME STRICT ACTIONS.

I have order for Mini Silai Machine vide order No. 14437647. I have received the order within a weeks time. When I opened the product, it was functioning but when I started stitching it does not work. I have immediately called the customer care and they have registered my complaint vide No. 9969000. Now, daily your customer call centre made me call and asked me to hold for some time as they are transferring the call to their technical department but after a long hold, no body comes instead signature tune is going on and then automatically call ends. I have simply asked them to replace the product instead of wasting my time and money on making calls to your customer care but nobody cares for it. Every time some different persons picks up the phone and I have to narrate whole story to them and after that they left me on hold for. Now I fed up and request you once and for all either to replace the product or refund my money otherwise I have no option but to lodge a complaint against your channel for making fool of so may people.

I purchased one Datawind 7C+ on 11th May 2015 and I made complaint on 12th regarding Signal weak and Incoming call voice problem and net-connect not working properly. I registered complaint on this mobile no.0-[protected] but no response. Day by day I am waiting for replacement as LAVA IRIS X1 ATOM. Kindly make replacement immediately. regards Devaraj 0-[protected]

i have ordered a mobile on Naaptol, for whcih they have delivered a wrong product, and now they are not even sending a guy replace it, calling them since more than 15 days to make followup for the exchange of the product... Order no:14454059___ complain number 9934472