Naaptol Online Shopping Complaints & Reviews

I, Keshawanonda Tamuli Ordered M/s Naaptol Online shopping pvt ltd for purchasing Party Wear Collection of 3 Embroidered Designer Saree's (3DS1) on 08 th April 2015 vide my order no. 14021615. On last 08th May 2015, I received a packet from post office by paying Rs. 2998 and opens the packet in front of Post master. But no ordered item found in the packet. So i hereby request you to do the needful as an urgent. My Add : K Tamuli, Ph : [protected]

dear sir, i purchased an aluminium wallet from your esteemed company and it was delivered to me yesterday after opening the parcel i found that one of the piece(wallet)is damaged kindly look into this matter and guide me how can i replace this item, so that i can continue my good relation with this company in future as well Thankig you in anticipation yours truly Dr Dheeraj sharma MOB :[protected] E mail :[protected]@rediffmail.com

Dear sir/ madam I ordered 8 bedsheets set combo n i got jaipuri combo according yo that my order no 14575157 n so i complain for this my complain no 9940777. Yr employee told me that yr courier boy receive it also from Ecomex shipment order is14575157. N i haven't yet got my original courier. Plz as soon as possible deliver it.

I have purchased one product online . My product order no was 14382298. Product quality was very poor and also received in damage condition. I have placed the order no 7th May 2015 and material received on 10th may 2015 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have sent a mail to 11th december .but no body revert to me for refund . I have very bad experience with Naaptol . I called them so many times but there is complaint raised but of no use.Kindly request to you please...

Dear sir, i had purchased Mini Silai machine through Naaptol vide order no. 11863065 in the month of December 2014 as the Company is advertising it on TV channels on full swing. Since the purchase of machine we are not able to stitch with this machine, as the' threads of Babbin and main thread is not at all locking. I had phoned to Naptol many times and instead of writing the complaint they tired to guide me to do this and that but it brought no solution. Company has no service centre available and the spare parts available. At last now I had asked them for refund vide complaint No. 9881540dated 09/05/2015 but I received call from [protected] that I should send the product for replacement / repair at my own expense and no refund could be made. As I am not satisfied with the quality and service of the product supplied by such a reputed company why should i at own my expense should send the product for repair. It is just harrasmnet by the company, I want the refund only.

I have purchased one product online . My product order no was 12170511. Product quality was very poor and also received in damage condition. I have placed the order no 20th December 2014 and material received on 17th oct 2012 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have sent a mail to 31st december .but no body revert to me for refund . I have very bad experience with Naaptol . I called them so many times but there is complaint raised but of no use.Kindly request to you please return my money and inform to me . Regards narahari [protected]

Dear sir/Madam, I am very disappointed with the product which has been delivered to me as I ordered a watch with a good quality but didn’t got the same. firstly the product was defected as its dial glass was having cracks and its back panel cover/cap is very loose, overall the product is very cheap and disgusting as comparison of its price I have already lodged a complaint with <[protected]@naaptol.com> and got complaint number: 9823416 for the same but I was given an option that it can only be replaced and no supplementary watch can be given in place of this product so I requested your executive to give me other option other the replacing the same item but he denied and now I am sending you back this item back. I request you to either give me another branded watch of same segment or you keep your product with you and keep the money with you it may help you in you stupid business. And I am going to take further action in this regard. Details of the product : Order ID : 14226479 Product : Exotica Fashions Watch - Black_ExF B 4 EFG-01-B Seller Name : Pearl Electronics Order Date :[protected] Shippment details : ARAMEX NPD with AWB No : [protected] Amount : 998.00

DEAR SIR I HAD PURCHASED A GYM DOMBOLL EQUIPMENT OF CHARGE 3098.00 BY ONLINE. I HAD ORDERED BY CREDIT CARD. THEY ASSURED BY SMS THAT I WILL GET THIS PRODUCT WITHIN 8 TO 10 DAYS. AFTER 6 DAYS THEY HAD MESSAGED AGAIN THAT DUE TO NO AVAILABLE STOCK THE ORDER HAS BEEN CANCELLED & YOU WILL BE REFUNDED THIS AMOUNT 3098 RUPEES WITHIN 7 DAYS. BUT TILL NOW AFTER 10 DAYS THE MONEY IS NOT REFUNDED. I CALLED THE CUSTOMER CARE OF NAAPTOL & DISCUSSED ABOUT THE REFUND AMOUNT THEY ASSURED ME TO HAVE A PATIENCE THAT YOUR MONEY WILL BE REFUNDED IN 7 DAYS. SO REQUEST YOU TO KINDLY REFUND MY MONEY OF RS 3098 AS SOON AS POSSIBLE NAAPTOL ORDER ID[protected] REGARDS CHANDAN KUMAR ROUT MOBILE- [protected]

Order No. 14202044 Order Placed: 20 Apr 2015 VOX V3100 Triple SIM Phone with WhatsApp - Black I received wrong specification mobile: Digital Camera (not 2MP), 33KB inbuilt memory (not 100MB) & Its not 3.5 Audio Jack (Not working), Small pin charger (not charging), Network problem, No DATA Cable received etc.

I received the portable car washer from Naaptol (Order no[protected] on 23/04/2015 and when i used the product it was defective. I raised the complaint with the customer care of Naaptol (Complaint No[protected] on 25/04/2015 and they assured that the defective product would be repaired and i just need to pack the product and one of person will collect the product from home on 4-5 days and will deliver it back after repair with in 7-10 days when I asked for the refund they totally refused. The support staff of naaptol is inexperienced and don't even have knowledge of troubleshooting the customer issues related to the product &amp; till date no one has called or collected the defective product from my home. Please help me in getting this problem resolved and I feel cheated.

The below written complain made to NAAPTOL but NOT ATTENDED SO FAR ..!!! Dear Sirs, Foremost kindly note the IME no: IMEI [protected] IMEI2 [protected] ' SWIPE KONNECT 4E BLACK. PRODUCT CODE;12427625 The above PHONE was delivered at SURAT-GUJARAT at below mentioned address: JAYKAR ENGREJI / MRS.DEVI ENGREJI 206, RAGHE KRISHNA APARTMENT BEHIND PRESIDENCY SCHOOL RANDER ROAD. SURAT-GUJARAT-359009. Mobile -[protected] / [protected] / [protected] Kindly be informed that above Mobile phone was made delivered on Date;[protected] afternoon and received by my Sister in law Mrs Devi Jaykar Engreji. Soon after 2 days all of sudden RING stopped buzzing and started only on VIBRATING ..they tried and checked all the option in case ring has been turned on silent mode by any mistake..but it was not the case..ring is not working or buzzing in this new phone..!!! I being a person who ordered over the phone [protected] I feel disturbed and guilty for such a deal, and very much upset. I earnestly request you to please call them up on given numbers at SURAT and solve this problem, as it's a manufacturing defect and therefore I humbly request you to replace this phone at earliest and do the needful. Please note mobile numbers of person with whom you may talk Mr.JAYKAR ENGREJI SURAT -GUJARAT :[protected] / [protected] Hope that you will co-operate in this issue without stretching and excuses. Thanking you in anticipation. KIRTI BHAI MUMBAI [protected]

The following are order made & complaint for non-delivery of product but not yet resolved. Payment Mode: Credit Card / Debit Card (ICICI PG) Shipping Address: Dr Mensing Enghi C/O Mina Boruah, Near 10th A.P.Bn Gate, House No.2 Kahilipar, Guwahati Ph No.[protected] GUWAHATI - 788019 (ASSAM) Mobile :[protected] Landline :[protected] Item Ordered: Pack of 3 Day And Night Vision Sunglasses Pack of 3 Day And Night Vision Sunglasses Sold by: Kawachi Group Qty: 1 Warranty: 7 Days Warranty Against Manufacturing Defects. Price: Rs.999.00/- Shipping Charges: 299.00/- Payment Made Gift Voucher Redemption: Loyalty Rewards Type: Payable / Rewards / Naaptol Redemption Discount: Credit Card/Netbanking/Debit Card 1298.0/- Delivery StatusNEW COMPLAINT Complaint Id: 9732838 | Complaint Date: Monday, 27 Apr 2015 Attention: Naaptol Date: Monday, 27 Apr 2015 Dear Dr Mensing, Your complaint has been successfully registered with us. Our support team is working to provide effective resolution of your complaint. We are pleased to cater to your needs with effective results. We regret for the inconvenience caused to you and would resolved your query with convenient resolution. Delivery StatusCLOSED Complaint Id: 9646354 | Complaint Date: Monday, 20 Apr 2015 Attention: Naaptol Date: Monday, 20 Apr 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 9313019 | Complaint Date: Saturday, 21 Mar 2015 Attention: Naaptol Date: Saturday, 21 Mar 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 9045161 | Complaint Date: Wednesday, 25 Feb 2015 Attention: Naaptol Date: Wednesday, 25 Feb 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8864241 | Complaint Date: Tuesday, 10 Feb 2015 Attention: Naaptol Date: Tuesday, 10 Feb 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8649662 | Complaint Date: Saturday, 24 Jan 2015 Attention: Naaptol Date: Saturday, 24 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8552693 | Complaint Date: Friday, 16 Jan 2015 Attention: Naaptol Date: Friday, 16 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8386884 | Complaint Date: Friday, 02 Jan 2015 Attention: Naaptol Date: Friday, 02 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8356947 | Complaint Date: Tuesday, 30 Dec 2014 Attention: Naaptol Date: Tuesday, 30 Dec 2014 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination.

Sir, I am a retired govt.servant. Impressed by your ad, I placed orders for the purchase of 3pcs of sunglasses 2 weeks back and I received the consignment the very next day. I received the glasses after paying Rs.1, 300/ But, within a week's time, I saw the ad in which the very same 3pcs of glasses are sold at Rs.999/ I feel, I am cheated by paying Rs. 300/ extra. I do not have any proof other than the Kawachi Group bar code No.8/8284/2C15022336 33 pasted on the box in order to substantiate my purchase. Hope you will do the needful to compensate the loss. Regards, Ramachandran S

I have ordered a electric roti maker combo from naaptol.Order No. 13179838 date 19 feb 2015. I recieved defective product, returned and then they send me new product, howeever the product was again defective. There wae mas a huge differencce in the quality of the 1st product and the second. The products are not standard. I asked them to return my monery . have not recievd the refund yet . Also I have posted a negatie review about this product on naaptol.com, however the same is not there on the web. So naaptol people are only showing positive reviews about the product that they want to sell and hide all negative reviews .They are cheating people.

I have puchased 3 goglles from naaptol for Rs 1298 vide my order No 13829215 on 29/03/2015 and informed company that product is not as per their demonstration on TV. First they have told that our courier people will come to collect the product subsequently I received call from them that no one will come and you have to send it by courier and courier cahrges will be paid by the company. I have sent the parcel by DTDC courier from Ahmedabad and charges paid Rs 100.Now till date company has not refunded Rs 1299 plus courier charges Rs 100 i.e Rs 1399 against every time assurances given by call centre people that your complain will resolved within three days

hi, I Mr.P.SIVARAMA KRISHNA.. addr:pendem shivaramakrishna HNO:8/157 karivepaku vari street, tenali road mangalagri near midde center VIJAYAWADA 522503 on the date 12/03/2015 amount of Rs.6959 has been debited from my credit card account.the deliver person had came up with the product we ordered to our residency..but finding no one is present there...he went off.later we approached him for the product...he replied that the product had been sent back to the company itself...so, requesting you to sent our product back to the same address...as no product is there with us...but our money has been debited of amount RS.6959. hope you will do so.

order No13897709 Item No9760 Consignment No[protected]Portable Automatic Car washer Consistent fallow up with courier firm the parcel has delivered yesterday.Afterwards I found that Foam dispencing unit was not found in the packet.In the absence of the unit I cannot use the item. there by request you to kindly arrange to send the unit immediately. I look forward your immediate compliance. Thanking You N V S Iyengar Mobile : [protected] Mail ID: [protected]@gmail.com

I have ordered an mobile phone from Naaptol against order no.14035577 product received on 13.april.2015 and it is not working properly and when I called them up for return and refund my money they said they don't have return policy on branded product and asked me to go to service center. Phone has got bunch of problems in it and I want my money back from Naaptol.

Dear sir, i purchased Mini Silai machine through Naaptol vide order no. 11187033. since the purchase of machine we are not able to stitch with this machine, as the' threads of Babbin and main thread is not at all locking ' once i a have already made complaint to your company vide complaint No.8513068 dated[protected] and 9583627 dated[protected] . when I made first time complaint I received poor suggestions from your company and she tells no service available to keep some news paper alongwith cloth and stitch. still I am not not able stitch a single cloth .Hence I request you kindly send some service people or at least show where the service will be done near to our town. I am very much upset with this. Initially I was not knowing it is an Made in chaina. If service not availabe to China company why I should suffer. I hope for early response please.

Myself Arkajit Sanyal want to tell you that I had ordered a home gym equipment from your concern you had accepted my order at my pin code and have done all procedures of payment and gave assured mail for shipping that product.But now you are telling that you can't shipped the product of that pin code.If you don't shipped the product then why you accept my order with payment.I am felling so harassed and never buy anything from naaptol further and tell every body of my circle to buy anything from naaptol.I am also attaching a pdf of your confirmation mail. Regards Arkajit sanyal West Bengal, Kolkata Order ID : 13965989 Tue, Apr 7, 2015 at 10:46 AM