Naaptol Online Shopping Complaints & Reviews

Order No. 14202044 Order Placed: 20 Apr 2015 VOX V3100 Triple SIM Phone with WhatsApp - Black I received wrong specification mobile: Digital Camera (not 2MP), 33KB inbuilt memory (not 100MB) & Its not 3.5 Audio Jack (Not working), Small pin charger (not charging), Network problem, No DATA Cable received etc.

I received the portable car washer from Naaptol (Order no[protected] on 23/04/2015 and when i used the product it was defective. I raised the complaint with the customer care of Naaptol (Complaint No[protected] on 25/04/2015 and they assured that the defective product would be repaired and i just need to pack the product and one of person will collect the product from home on 4-5 days and will deliver it back after repair with in 7-10 days when I asked for the refund they totally refused. The support staff of naaptol is inexperienced and don't even have knowledge of troubleshooting the customer issues related to the product & till date no one has called or collected the defective product from my home. Please help me in getting this problem resolved and I feel cheated.

The below written complain made to NAAPTOL but NOT ATTENDED SO FAR ..!!! Dear Sirs, Foremost kindly note the IME no: IMEI [protected] IMEI2 [protected] ' SWIPE KONNECT 4E BLACK. PRODUCT CODE;12427625 The above PHONE was delivered at SURAT-GUJARAT at below mentioned address: JAYKAR ENGREJI / MRS.DEVI ENGREJI 206, RAGHE KRISHNA APARTMENT BEHIND PRESIDENCY SCHOOL RANDER ROAD. SURAT-GUJARAT-359009. Mobile -[protected] / [protected] / [protected] Kindly be informed that above Mobile phone was made delivered on Date;[protected] afternoon and received by my Sister in law Mrs Devi Jaykar Engreji. Soon after 2 days all of sudden RING stopped buzzing and started only on VIBRATING ..they tried and checked all the option in case ring has been turned on silent mode by any mistake..but it was not the case..ring is not working or buzzing in this new phone..!!! I being a person who ordered over the phone [protected] I feel disturbed and guilty for such a deal, and very much upset. I earnestly request you to please call them up on given numbers at SURAT and solve this problem, as it's a manufacturing defect and therefore I humbly request you to replace this phone at earliest and do the needful. Please note mobile numbers of person with whom you may talk Mr.JAYKAR ENGREJI SURAT -GUJARAT :[protected] / [protected] Hope that you will co-operate in this issue without stretching and excuses. Thanking you in anticipation. KIRTI BHAI MUMBAI [protected]

The following are order made & complaint for non-delivery of product but not yet resolved. Payment Mode: Credit Card / Debit Card (ICICI PG) Shipping Address: Dr Mensing Enghi C/O Mina Boruah, Near 10th A.P.Bn Gate, House No.2 Kahilipar, Guwahati Ph No.[protected] GUWAHATI - 788019 (ASSAM) Mobile :[protected] Landline :[protected] Item Ordered: Pack of 3 Day And Night Vision Sunglasses Pack of 3 Day And Night Vision Sunglasses Sold by: Kawachi Group Qty: 1 Warranty: 7 Days Warranty Against Manufacturing Defects. Price: Rs.999.00/- Shipping Charges: 299.00/- Payment Made Gift Voucher Redemption: Loyalty Rewards Type: Payable / Rewards / Naaptol Redemption Discount: Credit Card/Netbanking/Debit Card 1298.0/- Delivery StatusNEW COMPLAINT Complaint Id: 9732838 | Complaint Date: Monday, 27 Apr 2015 Attention: Naaptol Date: Monday, 27 Apr 2015 Dear Dr Mensing, Your complaint has been successfully registered with us. Our support team is working to provide effective resolution of your complaint. We are pleased to cater to your needs with effective results. We regret for the inconvenience caused to you and would resolved your query with convenient resolution. Delivery StatusCLOSED Complaint Id: 9646354 | Complaint Date: Monday, 20 Apr 2015 Attention: Naaptol Date: Monday, 20 Apr 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 9313019 | Complaint Date: Saturday, 21 Mar 2015 Attention: Naaptol Date: Saturday, 21 Mar 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 9045161 | Complaint Date: Wednesday, 25 Feb 2015 Attention: Naaptol Date: Wednesday, 25 Feb 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8864241 | Complaint Date: Tuesday, 10 Feb 2015 Attention: Naaptol Date: Tuesday, 10 Feb 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8649662 | Complaint Date: Saturday, 24 Jan 2015 Attention: Naaptol Date: Saturday, 24 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8552693 | Complaint Date: Friday, 16 Jan 2015 Attention: Naaptol Date: Friday, 16 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8386884 | Complaint Date: Friday, 02 Jan 2015 Attention: Naaptol Date: Friday, 02 Jan 2015 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination. Delivery StatusCLOSED Complaint Id: 8356947 | Complaint Date: Tuesday, 30 Dec 2014 Attention: Naaptol Date: Tuesday, 30 Dec 2014 Dear Dr Mensing, This is to inform you that your complaint has been successfully resolved . Thanks for choosing us as your shopping destination.

Sir, I am a retired govt.servant. Impressed by your ad, I placed orders for the purchase of 3pcs of sunglasses 2 weeks back and I received the consignment the very next day. I received the glasses after paying Rs.1, 300/ But, within a week's time, I saw the ad in which the very same 3pcs of glasses are sold at Rs.999/ I feel, I am cheated by paying Rs. 300/ extra. I do not have any proof other than the Kawachi Group bar code No.8/8284/2C15022336 33 pasted on the box in order to substantiate my purchase. Hope you will do the needful to compensate the loss. Regards, Ramachandran S

I have ordered a electric roti maker combo from naaptol.Order No. 13179838 date 19 feb 2015. I recieved defective product, returned and then they send me new product, howeever the product was again defective. There wae mas a huge differencce in the quality of the 1st product and the second. The products are not standard. I asked them to return my monery . have not recievd the refund yet . Also I have posted a negatie review about this product on naaptol.com, however the same is not there on the web. So naaptol people are only showing positive reviews about the product that they want to sell and hide all negative reviews .They are cheating people.

I have puchased 3 goglles from naaptol for Rs 1298 vide my order No 13829215 on 29/03/2015 and informed company that product is not as per their demonstration on TV. First they have told that our courier people will come to collect the product subsequently I received call from them that no one will come and you have to send it by courier and courier cahrges will be paid by the company. I have sent the parcel by DTDC courier from Ahmedabad and charges paid Rs 100.Now till date company has not refunded Rs 1299 plus courier charges Rs 100 i.e Rs 1399 against every time assurances given by call centre people that your complain will resolved within three days

hi, I Mr.P.SIVARAMA KRISHNA.. addr:pendem shivaramakrishna HNO:8/157 karivepaku vari street, tenali road mangalagri near midde center VIJAYAWADA 522503 on the date 12/03/2015 amount of Rs.6959 has been debited from my credit card account.the deliver person had came up with the product we ordered to our residency..but finding no one is present there...he went off.later we approached him for the product...he replied that the product had been sent back to the company itself...so, requesting you to sent our product back to the same address...as no product is there with us...but our money has been debited of amount RS.6959. hope you will do so.

order No13897709 Item No9760 Consignment No[protected]Portable Automatic Car washer Consistent fallow up with courier firm the parcel has delivered yesterday.Afterwards I found that Foam dispencing unit was not found in the packet.In the absence of the unit I cannot use the item. there by request you to kindly arrange to send the unit immediately. I look forward your immediate compliance. Thanking You N V S Iyengar Mobile : [protected] Mail ID: [protected]@gmail.com

I have ordered an mobile phone from Naaptol against order no.14035577 product received on 13.april.2015 and it is not working properly and when I called them up for return and refund my money they said they don't have return policy on branded product and asked me to go to service center. Phone has got bunch of problems in it and I want my money back from Naaptol.

Dear sir, i purchased Mini Silai machine through Naaptol vide order no. 11187033. since the purchase of machine we are not able to stitch with this machine, as the' threads of Babbin and main thread is not at all locking ' once i a have already made complaint to your company vide complaint No.8513068 dated[protected] and 9583627 dated[protected] . when I made first time complaint I received poor suggestions from your company and she tells no service available to keep some news paper alongwith cloth and stitch. still I am not not able stitch a single cloth .Hence I request you kindly send some service people or at least show where the service will be done near to our town. I am very much upset with this. Initially I was not knowing it is an Made in chaina. If service not availabe to China company why I should suffer. I hope for early response please.

Myself Arkajit Sanyal want to tell you that I had ordered a home gym equipment from your concern you had accepted my order at my pin code and have done all procedures of payment and gave assured mail for shipping that product.But now you are telling that you can't shipped the product of that pin code.If you don't shipped the product then why you accept my order with payment.I am felling so harassed and never buy anything from naaptol further and tell every body of my circle to buy anything from naaptol.I am also attaching a pdf of your confirmation mail. Regards Arkajit sanyal West Bengal, Kolkata Order ID : 13965989 Tue, Apr 7, 2015 at 10:46 AM

Dear Sir, I have received the parcel on 3rd April opened and show the product mentioned is defective. On line complain has been registered but so far no action has been taken. The details are as follows: 1. Order No: 13771157 2. Complain No: 9463895 3. Bill No: [protected] 4. Account Code: 50614601 5. D 04946B I hope you will take some immediate action and replace the same at the earliest. Regards Elizabeth

Registered a complaint on same day of the receiving of product and asked to return the same. I got the product on March 31, 2015 and registered the complaint same day. The executive told me a courier boy will come to pick up the product. Now executive is saying no complaint registered and product can not be returned.

DAER SIR, MAINE 14 MARCH 2015 KO TV VIDEO GAME (DELHI HAAT EDUCATIONAL COMPUTER TV GAME WITH MOUSE) KA ORDER DIYA THA JO MUJHE 17 MARCH 2015 KO 7.30 PM PAR MILA THA GHAR JAKAR CHALAYA USME 3 TARAH KI PROBLEM THI JOYSTICK, KEYBOARD KE BUTTON AUR SOUND KI. MAINE PHONE PAR NO. ( [protected]) PAR COM. KI LEKIN AJJ TAK MERI PROBLEM SOLVE NAHI HUI HAI. AB PLZ MUJHEAPNA 100 RS. REFUND CHAIYE MAINE UNSE KAHA TO MANA KAR DIYA JABKI ISME LIKHA HAI PAYMENT ARE REFUND KA OPTION BHI HAI PLZ HELP ME MY PAYMENT ARE REFUND THANKS YOU SIR HIMANSHU MITTAL [protected] MAINE PRINTOUT BHI ATTACH KIYA HUA HAI

sir mene naaptol s ak mobile order kiya tha order no[protected] and complaint no-9432615 SWIPE COMPANY KA CONNECT KA BOOK kiya tha muje 31-March ko ghar p dillwared ho gya tha. uske bad Usme Dikhya gaya tv Add ka koi bhi future Nahi mil paya main is mobile se satisfied nahi hu main us mobil ke badle naaptol se koi bhadia futures wala mobile purchase kar loonga pls sir muje y mobile cheng kar k duska pis diya jaye ni to sir aage s ap k yah s kbi shoping nhi ki jaye gi ANUP KUMAR DHANBAD (JHARKHAND) [protected] [protected]@gmail.com

i have filed a complain on 31 march 2015... after that i had received a call from naptol team saying that u should return the product and we should refund you the money which u spend... sir if i return the item what about my courier charges which i had paid during purchase as well as during the process of return... pl guide on this ...

I have purchased the mobile phone from naaptol VOX DV10 order no. 13407292, but whatever product they have shown in tv by them is very different from the original one, the product is completely useless and it is a trash in the name of product. If the product price is itself Rs. 2999. How could the charge COD 300 to 500 rupees for the delivery. When the claim to be the cheap selling product company. I will compliant to higher authorities and will drag them to consumer court as well.

I HAVE ORDERED A ROTI MAKER FROM NAAPTOL BUT WHAT EVER PRODUCT THEY HAVE SHOWN IN TV AND THE CD PROVIDE BY THEM IS VERY DIFFERENT FROM THE ORIGINAL ONE. TILL THE PRODUCT I HAVE RECEIVED I HAVE TALK TO SEVERAL TIMES WITH THEM BUT THEY JUST HOLD MY LINE FOR MORE THAN 15 MINUTES FOR VERIFYING THE DETAILS AND NO POSITIVE RESPONSE HAVE BEEN MADE FROM THEM TILL DATE. PL HELP IN THIS MATTER FOR WHICH I WILL BE GREATFUL TO YOU SURAJIT DUTTA

2 boxes in the 70 pieces kitchen stainless steel set are broken on sides. The steel was so cheap and the lids are very loose. The product quality is very cheap. Please take this back and replace the utensils ASAP. Naaptol is giving false advertisement and not up to the standard. A very bad experience with Naaptol.