Naaptol Online Shopping Complaints & Reviews

Dear Sir, I am Chandrashekar SK, ordered (Order No.[protected] "Ultimate Sofa cum Bed" for the first time in your Naaptol shopping from home. Item got delivered on 29.11.2014 after paying Rs.3400.00 to the "Aramex" courier. With all excitement I have opened the item and as per instructions in the manual pumped air to the sofa. Within few minutes air started discharging at the backrest of the sofa. I was so depressed of the Item as it was defective. Immediately I called Customer care through no.[protected]. They said to pack up the item as it was earlier. I have packed the item and is kept ready on the same day. From next day on words till today I called so many times to the costumer care and Aramax courier for free pickup on no.[protected] and[protected]. They never came to pick up the Item. I am very very disappointed with your bad service. Though your company has got ISO 9001 certified, I am wondering how come this will happen to the new customer. I made a list of items to buy through your shopping online. But now I came to the conclusion that buying product online is very dangerous as nobody will take responsibility after delivering the product. Kindly do the needful at the earliest. Hoping at-least now i will get proper response with responsibility. Regards, Chandrashekar Cel no. [protected] Order no.11698162 Complaint no. 7972847 Aramax A/C code: 50614601 Aramax booking no. L0380A3

Dear Sir/Mam, I have purchased the luxury queen bedsheet from napptol.com around november 1st week. But the quality was not good so i returned the product. But it is very disappointing an disheartening that i have not got my refund amount till now. Everytime i talk to ur customer exectuive, they are not at all cooperative and seems they are not qualified enough t o understnd your problem . One executive Mr Avinash Thakur, his behaviour was so illiterate and displeasent that next time i would not like to buy anything from Napptol. I request you please return my money, or i have to lodge the complaint to the Consumer forum or local police. Let me know in case u require any further information. Best regards, Neeraj [protected]

Order no 11388031. Of jewellary set are very poor and low standard quality also they are damafed very dissapointed from service so I am returning the good I want my money back pls refund my my money our money is so precious that u cannot take by cheating the custmer its totally cheating u show on tv very nice prsentation but indeed its different in reallty pls back my money [protected]

Dear sir/ madam, i have booked a gold coin from naaptol on 23rd september under order no. 10754946 which never delivered to me, i have no idea its couriour company fault or naaptol... they agree to refund my money in naaptol money { i.e which i only spend on their site } but i refused that at that time bcz i dont want my money like that. now they are giving me some silly excuses and making it my fault { i suspected that the person handeling my case has some sort of pressure of closing it } and not returning my money... please do guide me or help me with the case... thanks and regards Subhash yadav

ntact Us Careers Show more.. menu akosha logo search #1133899 My Naaptol Complaint Filed on: 10/10/2014 | Loss amount: Rs. 1699.0 I ordered one Air Sofa cum Bed for Rs 4397 on Naaptol website and it was delivered to me in delayed manner and more over the product was a defective one. Thn I again complained about the defect, the response was taken up after one month and the item was taken back. After taking back the item, they took another one month to respond about the same. Neigther item replacement nor cash refund was given to me. And instead they messaged me one coupon voucher for the same ammount and I can purchase any thing from thier web site for that ammount. I ordered one room heater for Rs 2698 and again when I tried to purchase another item for rest of the ammount web site denied. I rangup to call centre regarding, the voucher was only one time use. And now the voucher is invalid. But my compalaint is, it was Naaptols fault who sent me defective piece. I spent money to avail something, but my money was blocked for more than 2-3 months above all this now I am a looser of Rs 1699. The time wasted against this cannot be taken back but At least the lost money can be taken back from them by your support With Regards, Arockia Vimal Raj Mobile: [protected]

Hi, This is to inform that www.naaptol.com is cheating people like anything. I have placed an order for "Westinghouse Electric Steam Sterilizer" on 9th November 2014. The order number for the same is 11497187. They kept on increasing the date for delivery and it has not been received yet. Whenever I post a complain on their website, they close it immediately without even giving the solution. Now they say that the product has been shipped on 27th Nov 2014 but they do not have the tracking number for the item shipped. I want to understand how a shipment is possible without tracking number. This is clear case of cheating and fraud where they are unable to fulfil the order, hence taking excuses and prolonging the dates for delivery. The product ordered was not a luxury product but a necessity product for small baby. How can a service provider be so negligent on such part. Please check all the dates in the attached file. It still says that the delivery will happen by 11th Nov 2014. I request you to take immediate action on these people so that they don't do this to anyone else who is in need. Either they should not list the product on their portal or they should fulfill the commitment if they have listed the same. This is a crime against common people. Hope you will look into the matter soon for speedy solution and relief. Regards Anurag

Please note I have received the order no Order ID : 11830920.Today 3rd Dec 2014 (Attached photo of condition & Invoice) VERY DISSAPPOINTED to say the watch is Damaged and in very bad condition as if it has been used & dumped in the Junkyard for 6 months prior delivery. Have called the customer support on [protected] & request to arrange a pick up and replacement or refund of the amount as this product is not worth the Money. Kindly do the Needful at the Earliest. Thanking you in advance. Capt G Kulwant SIngh. [protected] / [protected] [protected]@gmail.com

I ordered a Gadget Hero EZCAP Walkman Audio Cassette Tape Player to MP3 Converter at Naaptol.online. Order ID: order No. 11444355. Order date: 06/11/2014. Item not received till now. I complained at their site several times but they close the complain with comment "successfully resolved". They are even not able to provide me the courier details.

I had ordered for two units.The packet was delivered today and I paid Rs.6796/- to receive it. But i found that only one unit, that is, only 8 bedsheets were delivered.I immediately rang up and informed on your helpline number. Please deliver the second unit of 8 bedsheets urgently. Regards Dr N.Tigga

I placed an order with Naaptol(Order Number:[protected] on 27th October 2014 for this product Dezine Wrist Watch for Women - White It was not delivered on my adderess. So i requested them a refund my cash. i have all ready three times complaint registered but not good response. this is my last warning 4 u.

I placed an order with Naaptol(Order Number:[protected] on 12th October 2014 for this product http://www.naaptol.com/dress-material/silkbazar-embrodried-anarkali-georgette-se...⇄ It was delivered on 20th October and found to be of low quality. So i requested them a refund for my product to which they agreed( Complaint Id: 7393503 ) . I was asked to keep the product ready for return pickup and assured that the product will be picked up within 48 hours. After that its been more than a month and i keep calling them after every few days to know the status but nothing has happened. Everytime they assure me that I have to wait for 48 hours and they will arrange the pickup.

1. An order for 08 bedsheets with 16 pillow cover was placed vide order No. 11489952 and accordingly the said item delivered. The quality of received item is very poor and colour also not the same as shown and promissed on TV. Complain on this regard for return the items and refund the total money amounting Rs. 3398/- (including delivery charges) has already submitted vide complain No. 7806972. Status of complain has also been asked through your rep. Mr.Sourabh and Mr. Parmanand (Three times). 2. In view of the above, I was requested to make necessary arrangement for collecting the above mentioned item and refund of the total money (Rs. 3398/-) by cash or in my saving Account. Details of Bank and my Account already given. After expiry of 07 days naaptol.com company neither collected the return itmes nor refunded the amount which was paid by me for the items. 3. Request intervene the matter for refund of my money at the earliest. Sd/xxxx Mukesh Kumar Mob: [protected]/[protected]

I have been ordering goods from Naaptol for the past five years. The above order was for 7 Art silk sarees asper your TV ad which i had ordered for a birthday in my family on the 22nd of this month.. I had booked my order on the 15th of this month ...I received an SMS that I would receive the Parcel on the 17th ...On the 18th I contacted your office and I was informed that the parcel would reach me on the21st . Today is 22nd and the birthday for which I ordered those sarees. I called your office today and I was informed that the parcel would reach me on the 24th which I don't want. KINDLY CANCEL THE ORDER... I WILL NOT BE ACCEPTING THE PARCEL, KINDLY NOTE. jeffrey ranjith swaminathan [protected]

As per TV Adversiment I have purchased 5 Bed Sheets ana 10 pillow covers.My Order no 11564314.After opening he parsil I found the material was substandered. The bed sheets are used only in Tent House.MY compliant No 7823668 in the Naaptol.They are cheating the customers by TV advertisements.They have advertised if not satisfied withthe product it can be returned and the money will be returned.Hence I request you to do justice. My Address isDr T.V. Karuna Kara Rao.FLAT NO 204, VINAKAYA MBS DE ROYAL APTTS, NEW BOIGUDA SECUNDERABAD 500003.AP My MOBILE NO [protected].

I had booked a multipurpose laptop folding table from naaptol online shopping. My order No is 11444535. I registered a complaint today with Naaptol with complaint id no :7820768 regarding it and they sent me a message asking me to courier it back to them. They also gave me a number to have a free pick-up of bluedart. I have been trying this number for a couple of hours and no is picking it up. I also told them that I can return the bought material to the courier company if they provide me the address of nearest courier services in my location but none of this has been done by their side. The product I received is defective and is not at all durable. I request to issue a refund against such product which is not at all strong, just fitted with some nails so that they can retain there for some time and thereby render useless after very little time. Please take action asap. Thanks, Sanjay

Order ID : 11305238 Product : Branded Electric Roti Maker + Atta Maker + Free Hotpot Respected Sir/Madam, Please accept by request. I received by order on 08/11/2014 in my absence. Because my brother brought it when I am out of station. After returing I checked on 12/11/2014 that the handel was broken and a dangerous current shock happened. We thought the Napptol person will come and submit us the product. But unfortunately it will be delivered through postal which is risky. Because the postal persons would not take care of the product. Here are the details of your order Order Date :[protected] Shippment details : Hyd Post Business Parcel with AWB No : CY[protected]IN Amount : 2898.00 Now I don't asking you about the product to take back. But instead of this please give some other options to purchase any other product. If you please take back this product I shall be very glad to you. Sorry for this problem. Thanking you, LALA VINOD KUMAR, [protected]@gmail.com

we have order you mini silai machine with thread set ie, order no.11060530 but it is not working and we have tried to operate the silai machine so many times but it is not working .we have call you so many times in your number[protected] but ur keeping our call on hold not replying the call so now we request you please come and attend our complaint or take back ur product and refund the amount.

I have placed an order for 43 pieces stainless steel but I received only 26 pieces. I have raised a complaint against my order and my order no. is[protected] Complaint no.[protected] they said that your refund will be transferred in your account within 8-10 days. But almost 20 Days completed and I still didn't receive any refund. Every time they change their statements. They are making fool to the customers, I request don't ever buy any product from NAAPTOL fraud company. Their products are completely worst the products quality is very bad. SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM

Bought 7 premium sari set (Order No[protected] on 14th October.they delivered it somewhere in Kolkata instead of mentioned address of city Bettiah, Bihar which was clearly mentioned at the time of purchase.In between while tracking my product Naaptol representatives misleaded me by telling it is in Delhi/Kolkata/Muzafferpur/Patna and reach to me safely next day whenever I asked. I raised the complaint in mail.Got reply today that it is delivered already somewhere in Kolkata.This is certainly a fake delivery. I find it a total fraud from the end of Naaptol/Aramex which is clear seeing the receipt attached.I no longer keep any expectation to receive product. I raise my issue to get refund of my money.

I have ordered a product(ORDER NO:[protected] in NAAPTOL on 20th of October'14 for the price of Rs.1898. But stil[protected] l i did not receive my product. The customer care replies in very irresponsible manner. They are blaming ARAMEX courier (AWB: [protected]) and vise versa. This Naaptol is really fraud website who is cheating people money in this way. I have totally frustrated with those guys. Please take some necessary action against them and save people money. Thank you, Truly, Minu sriramachandran