Naaptol Online Shopping Complaints & Reviews

Sir, i placed an order of american crape sarees with no.10548993 on[protected] through online shopping on[protected].With the help of your support i received my order on[protected] after a long delay.When i opened the parcel, i found that there are only 3 sarees instead of 5 sarees.Among them one is damaged.I suspicion either naaptol team or first flight courier service.Totally i lost the two sarees which the worth of 840/rs among 2098rs.I request you to do justice in this regard.

SIR, I AM C.KIRAN KUMAR REDDY PLACED AN ORDER NO.10548993 THROUGH ONLINE SHOPPING IN NAAPTOL ON[protected].THEY GAVE ME AN EXPECTED DATE OF DELIVERY IS[protected].SINCE THEN 20 DAYS WERE OVER NOW.BUT THE ORDER IS NOT REACHED YET.I RAISED THE COMPLAINT MANY TIMES BUT THE NAAPTOL TEAM TOLD THAT AS "track your order in first flight courier service" THE CONSIGNMENT NO.GIVEN BY NAAPTOL IS. B[protected], DOES NOT EXIST WHILE TRACKING MY ORDER.I POSTED THE COMPLAINT MANY TIMES AND ALSO THE PROBLEM WAS BROUGHT FORWARDED TO THE NOTICE OF NAAPTOL TEAM.STILL MY PROBLEM WAS NEGLECTED AND IGNORED.SO I REQUEST YOU TO DO JUSTICE IN THIS REGARD.MY CONTACT NO. IS [protected].

I had placed an order (No.[protected] on 15.09.2014 for purchase of Electronic Roti Maker.The product was delivered on 17.09.2014 by ARAMEX (NPD via AWB [protected]) and an amount of Rs.2898/- was paid on that day Unfortunately the Product I received is in damaged condition. The indicator attachment is broken and the handle of the Roti maker is not in good condition. I immediately lodged a complaint on the same day i.e. on 17.09.2014 (Complaint No. 7130918). I was advised to call ARAMEX on[protected]A/c Code[protected] for free pick up. I have been contacting ARAMEX since 17.09.2014 for the pick up. ARAMEX given me booking numbers twice ( I 187 D8 E and I22FF81). However, the ARAMEX is yet to pick up the product, even after -8- days for the reasons best known to them. I have been contacting your office on [protected] every day but to no avail. I request the authorities concerned to resolve the problem at the earliest. M Narayanacharyulu

My complaint no 1- Hi I am Tushar, I have an order(order no[protected] with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment, one of customer care executive told me, "We are not able to get the right information now, so just wait still tomorrow morning we will get b back to you". So please help me to get my product as soon as possible. My complaint no 2- Hi, When I had given a complaint against them (NAAPTOL) they rejected my order on the date 15/09/14 evening. Also they have changed the courier name from Blue dirt to First flight. When I called the customer service they told me that, "there are no service of blue dirt or your address is not correct so that your order is return back to us" but on the same day morning they told me your product will shipped by 24 hrs to 48 hrs. I have sent you a photo proof of two orders that i have placed. compare this. Please help me to get my product back and take some strong action I request you. If order no 10482040 is delivered to me by 06/09/14 then why the order no[protected] is pending still now?????????????????????????????????????? Please take some strong legal action against Naaptol.com. Thanking you Tushar Das

My name is Gautam kapila and I have ordered a formula 1 scratch out liquid rubbing compound & so, the product i have got is of expiry date . My order number is[protected] and at 20:45 on 14 september 2014 I have spoked to your Mr. Vikas On your call centre number number - [protected] And complaint number - 7103085 . please expidite refund immediately with in 24 Hours .

Hi I am Tushar, I have an order(order no[protected] with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment, one of customer care executive told me, "We are not able to get the right information now, so just wait still tomorrow morning we will get b back to you". So please help me to get my product as soon as possible.

we ordered jewellery from naptl but we have received damaged goods. Call up and they have taken back the bk goods. more then one month we are waiting there is no reply from naaptal company. we have purchased for 3300 what happen to out money. take immediate action to get back the money

Guys, I have bought a PNY 8000 mah Power bank from this site and the experience was downright horrible. I would have anyday paid 200 extra and got it off Flipkart/ Snapdeal. Pfb the list of complaints 1) The seller is just a random small shop store based in Nehru place, Delhi and does not believe in products in sealed packages 2) They gave me a broken charger whose switch was broken ( The entire concept of e-commerce is based on trust that the seller gives a new/untampered product ) 3) All trouble started when I wanted to send it back ( Read Naptol policy : No refunds and only if replacement is not available will they consider it. You have to bear shipping charges when they ship back to you ( This was not enforced for me, so thanks ! ). If you have any trouble past 2 days, naaptol does not do and also Products need to reach the seller within 10 days for replacement eligibility ( lol ) ) 4) Aramex is the worst courier service I have encountered till now ( You need to call them to arrange reverse pickup ). The complaint I had filed for Aramex is below, Aramex has the longest customer wait times and the persons have the least knowledge about their own services. There is also absolutely no communication between multiple persons involved in the delivery and I would recommend everyone to not use the services. Example: 1) For reverse pickup, there was wrong address in the delivery field. 2) I have to beg the customer reps to put in requests for preferred delivery times( they cannot apparently deliver in the morning ) 3) I had told the delivery personnel that I want the delivery on monday and he had not communicated this and i had to call the reps again 4) You get disconnected if you show any frustration and then you have to wait in call line again. 5) Most arrogant customer service representatives ever who care least about the customer. Call 3300 3300 and see how long it takes to connect for yourself anytime of the day. 5) I packaged it back in their packaging which consist of nothing but a styrofoam in a plastic cover with tape, wrote a lengthy complaint letter and finally sent it back ( you also have to inform naaptol of the shipment number :) as they can't do anything on their own ) 6) No intimation from anyone for a week and suddenly I get an sms saying replacement has been sent 7) The courier guy calls me on a saturday and i tell him to come on monday which does not happen and I have to complain at aramex so that he finally came on wednesday. The new product is also clearly old and seems used but am not willing to go through the pain again.

We have bought Sewing machine which is defective and we could not stitch a very thin 10 cms plain cloth in 30 mins time due to defect in machine. Its gets stuck after 1 or 2 spindles and after repeated trials only we are able to switch it on. Hence we reached Naaptol Online Helpdesk to get it replaced or at least fixed the same machine. But now it is more than 10 days no one has come to pick up the faulty machine. We call them almost every day but we get same answer that pick up person will come to collect the faulty machine. Naaptol Helpdesk# [protected]

Order No 10014955 I ordered for 7 dazling gorgette sarees and paid RS 2999/- to the postman who delivered the product. Onopening I found it contained only waste papers. complaint was lodged and refund voucher was generated. on 03.09.2014 I ordered another product. Promised to deleiver on 13.09.2014 and later on 17.09.2014 and now they say they have not despatched the product.

I ordered for a set of products which was not delivered to me with full satisfaction. After having failed to get a solution from Customer care I approached the CEO office which directed the customer complaint team to expedite the process. Ever since the customer care has been harassing me snot sharing any details regarding the refunds status but continuosly seeks to get more details regards to my personal bank accounts. It is very shocking how could a company ignore or delay the refund which is being monitored by CEO. Shame on Naaptol...

I am purchase new BSNL Penta Smart Ps501 Order Number 8388439. Purchase the Product dated on 19.02.2014. This Mobile was not working. First 15 Days Mobile Speaker is not working and after 3 Months Touch is not working. The Mobile Spares in rare. So, I am complaint the product to Naaptol office. So, Please Replacement Mobile or Service My Mobile immediately. It is highly condemned and also I disappointed for your lethargic action, Hence you are requested to Change the Tablet immediately unless otherwise I will file the Court Case against the Naaptol.

I have ordered for dress material vide oder no.10466998 and received the material on 3-9-2014.On opening the packet we did not find it upto mark. The material and its printing is inferior. I hve paid rs.3000/-
I want to return this dress material. Money so spent on shopping may please be refunded to me.

I purchased a Mini Silai Machine from on line Naptol shopping on 26.08.2014 vide order no.10364241 but from the beginning it is not giving proper stitching and on the reverse side of the cloth it giving clumsy and messy stitching. When I contacted the Noptol Customer Care, they told they had forwarded my complaint to their Technical section and that they would contact me from 24 to 48 hrs. However, I don’t know how they would resolve the problem. It would be better if Noptol also had some provision to send its technician to rectify the problem on the spot specially incase of electronic equipment, it is selling. Secondly, on opening of the pack, I found that one of the tools Needle Threader was missing and complained about it vide complaint no.6986316. They told, it would be delivered to me in 5-7 days. However, today on 03.09.2014, some one (Rohan or Rahul) from Naptol Customer Care and contacted to me and wanted to know what is this Needle Threader. He told that the package mentioned about Bobbins, Spools of thread, Adopter, One extra Needle and Foot Pad only. When I told that Needle threader was also mentioned in it and its picture among the accessories is also given on the pack and the Mannual, he told that the Mannual and the Pack were not with him right then and I should tell him what is its function so that he can understand about this. I told, I am myself knowing it for the first time from the Mannual and probably it is to help threading the Needle. He told I can thread the Needle manually and it is not required. When I insisted, very hesitatingly he agreed to send it to me. He also indulged in a very uncalled for and irritating arguments with me over this. I just want to point out that if this kind of attitude persists at Naptol Customer Care, it would be really discouraging to opt for this mode of purchasing and people are bound to loose the trust in Naptol. Instead of this being an easier and convenient method of shopping, it would give un-necessary headache to the customers. Will the Naptol look into the issue and address it positively, please? With Thanks.

i bought a one watch from naaptolu know it was not working first of all battery is dead and the belt u shown in naaptol is diffrent what i reveived in the delivery i was unhappy copletely with naaptol i bought so many products from online in various onli ne stores but this is the foisrst time i was facing issue ... really if my friends ask about naaptol definately i will give a negative feedback on you...

Sir i am yogesh sharma my contect no. [protected] i am order naaptol to cemara pen wroth 2398 this product order no. 10325387 & this is recive me but then i am order a dyanemo cctv cemara wroth rs 3589 & this order no. Recive me by msg 1212694 & again find me a pen cemara i worred two time same product recive me but i am order diffrent product pls hlep me i will send msg by naaptol send me as a proof

Sir i am yogesh sharma first i am order naaptol a cemara pen wroth rs 10325387 and this will recived me then i am order of 24/08/2014 ( 9:16:43 pm) wroth rs 3589 and this order no. 1212694 but this time again me send a pen cemara not find me cctv cemara pls help me sir i will send you to recive me by naaptol messages by proof

sir i purchased the black berry playbook from your online shopping, but the play book support 3G/4G sim cards theplay book have the micro sim card slot. i put the 3G micro sim card in the slot . the play book blocked the sim card. the error show MM#6

Sir i am order naaptol to cemara pen & this order no. 10325387 worth 2398 rs and i recive it. Then i order dyanamo wireless cctv cemara worth rs.3589 i am recive this and open box but there no cctv cemara this time again recive cemara pen and this product order no is. 1212694 . i am so worred plese help me i recive two time one product sir pls change my product my mobile no is . [protected]

I have ordered Rajai ( blanket) from naaptol. It was worth of 2300 RS. Courier person took money and gone. Both blankets are completely torn and defective. I called for replacement. I was following for 4 weeks to replace my blankets. I didn't get my blankets ( replaced once) back. Naptol has worst services ever. Never buy anything from Naaptol.