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[Resolved]  Naaptol Online Shopping — customer data breach/theft

On march 9th - 2020, i have received a fraudulent letter claiming to be an official lucky draw letter from naaptol. On further investigation of the letter, i found out that the letter was fake and was intended to scam money.
The question inhere is how did the scammer get hands-on customer data that includes a contact number and residential address. Customer data is a very sensitive matter and breach of such data is a violation. I had no notification from the company until i enquired about this letter. I want a full internal investigation to be conducted on this data breach and i want to know as to how naaptol will take action against the scammers.
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Apr 12, 2020
Complaint marked as Resolved 
Mar 09, 2020

Complaint Status

Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2020
Naaptol Online Shopping Customer Care's response
Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
@Team Naaptol
Complaint comments  2 CommentsShareTweet

Comments

I received a scratch card stating that I have won 7.50 lacs as lucky winner on Naaptol 11th anniversary prize money from Naaptol

The executive was asking for bank account details to credit the amount

IS IT GENUINE OR FAKE ?
I have received the product with different color and size is also different.

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    Naaptol Online Shopping
    Customer Care Service
    Customer satisfaction rating
    52%
    Complaints
    2128
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    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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