Namaste Medico — They cancelled the order from their side but did not refund the Paid amount

Address:Namaste Medico, 31, Bye Pass Road, Near Income Tax Office, Daltonganj, Jharkhand, India
Website:namastemedico.com

Dear Sir,

I had placed an order with Namaste Medico on August 6, 2022 (Order #96026 ) and had paid Rs 975/- via paytm.

On August 9, 2022, I received an email from them saying my order was cancelled from their side.

When I called the customer care ([protected]), I was told the product was unavailable and the paid amount will be refunded to me in 3 days.

However amount is not returned so far and customer care is not responding to call or email sent to [protected]@namastemedico.com.

This seems to be a fraud company doing online scam.

Please help getting the amount refunded.
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Aug 14, 2022
Namaste Medico's response
Dear Sir,

We regret for the inconvenience caused.

The refund amount of INR 775 was processed on 13th Aug (ref - 20220813111212801300168079334800000) & INR 200 on 14th Aug (ref - 20220814111212801300168079235016868). Please be informed that the refund is initiated on the same day of order cancellation & it takes 5 to 7 working days for the refund amount to reflect in your account. We request you to kindly check your account for the refund amount.

Do let us know for any further concerns.

Customer Care Team,
Namaste Medico
https://namastemedico.com/
Aug 15, 2022
Updated by mkp7777
after several follow ups on daily basis, finally they returned the amount in two installments in two days
Complaint comments 

Comments

I have ordered the skinsect L &G soap in namaste medico company on 11th February 23 they cancelled the order for their inconvenience.but refund didn't get till date.
Namaste Medico's reply, Feb 19, 2023
Dear Customer,

We regret the inconvenience caused to you. We understand and care your privacy here. This is an open platform so we can not share the refund IDs here. We request you to check your bank statement once again & if you still feel that it needs to escalated, you can drop us a mail to [email protected] & mark the subject line as UTMOST ATTENTION REQUIRED.

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    Contact Information

    Namaste Medico, 31, Bye Pass Road, Near Income Tax Office, Daltonganj, Jharkhand, India
    India
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