| Address: Pune, Maharashtra, 411014 |
Respected Sir/Madam,
I gave my hp laptop for servicing due to some heating problems to Nanohub, Kothrud Pune on 11/10/2015. I was told by Mr. Ajit, the person incharge there that the heating issues would be resolved after servicing and the laptop would be returned to me tomorrow i.e on 12/10/2015. Upon asking I was told the display of laptop was lost and we are trying to solve it, after asking again and again finally when I went to get my laptop back i.e on 19/10/2015 he told me that he had changed my motherboard (WITHOUT MY PRIOR CONSENT OR EVEN WITHOUT INFORMING ME) in order to bring back the display. He also quoted "aapke laptop ke zada life nhe hai, nya le lijiye jaldi se jaldi" Most of the functions which were functioning before were not there like wifi, I again gave my laptop back to him to correct it, he said he will add the wifi card (ETHICALLY HE SHOULD HAVE DONE THAT BEFORE CALLING ME TO TAKE MY LAPTOP BACK). Today i.e on 20/10/2015 when I asked to also check for bluetooth he said "vo nhe ho skta, ab aap bologe ke sb krke do"(all these were functioning before, just because he changed my motherboard with some other second hand motherboard WHICH HE WAS NOT READY TO TAKE WARRANTY FOR AND ASKED ME TO BUY A NEW ONE).
He has been mentioning that IT WAS HIS BADLUCK that when he accepted the laptop it was functional but as soon as he opened it the display was lost, the laptop graphic card was damaged. Without my consent or even without informing me he changed my motherboard which had functions before but are not there now and when asked to correct those he has been misbehaving and dodging my calls and finally when he picks it up he says VO NHE HO SKTA. I even said fine you changed my motherboard without my prior consent atleast give me some warranty that the other motherboard he has added, will function for some time. HE WAS NOT READY TO TAKE WARRANTY FOR EVEN A MONTH.
I still have the bill but my laptop is with him, I have photographs of bill and motherboard he showed was mine and the one he took out (I HAVE NO IDEA THAT IT IS MY MOTHERBOARD OR NOT). Also he is not ready to give it back to me. He says “vo mai aapko nhe de skta” .He has been doing things on his own and treating me as no one.
Please please help me, I am an M.Tech Biotechnology student at Defence Institute of Advanced Technology, Girinagar Pune. I am studying and require my laptop on daily basis. He has been delaying and I am suffering really bad, also he has been misbehaving and being a biotech student I have no idea what he has done with my laptop. I am really scared that my laptop will not even function for a week .
I SINCERELY REQUEST YOU TO ORDER THE OWNER OF NANOHUB TO GIVE MY LAPTOP TO AN AUTHORISED HP SERVICE CENTER AND CORRECT AND ADD ALL THE COMPONENTS REQUIRED FOR IT TO FUNCTION FULLY AND CHARGE HIM WITH PENALTY WHATEVER YOU FIND ACCURATE.
PLEASE REPLY TO ME AS SOON AS POSSIBLE AND LET ME KNOW WHAT I CAN DO AND WHAT ACTIONS YOU HAVE TAKEN AGAINST THEM.
Yours sincerely
Aakriti Singh
M.Tech Biotechnology
DIAT Pune, 411025
[protected]
Nano Hub India customer support has been notified about the posted complaint.
Oct 20, 2015
Updated by aakritisingh experience really bad.
Oct 20, 2015
Updated by aakritisingh Hi,
Today i.e 20/10/2015 again I went to take my laptop back.After a session of 1 hour of misbehaving with me and my friends who accompanied me (two PhD students from DIAT and two DRDO scientists) so he would'nt just keep on denying things and misbehaving. Finally after confronting him he admitted in writing that he changed motherboard without my consent and was still not taking any guarantee of the other mother board which he replaced. I have recording on my phone also.
After I brought the laptop back, it worked for less that an hour and its display was gone, its not even getting on now.Please understand my pain, its been 9 days since I gave him my laptop, I am not able to work properly I have to borrow others laptop to do some work or wait for others to finish their work I am simply wasting my time and I have some important exams coming up for which I have to study using my laptop which has multiple ebooks which are too expensive to buy or even photocopy.I am totally frustated and helpless. I gave my fully functional laptop for servicing so that I do not suffer any issues as my exams are coming and now I just sitting and writting complaints.Please take actions against these people and their heinous acts. More you delay more I suffer and it makes no difference to them because they have laptops coming and going.
I sincerely plead to you people please take strict actions against them and please give me my laptop functioning. I am already facing stipend issues and I cant afford to pay for someone elses fault.
Please reply to me and take actions against them as soon as possible, I seriously cant waste any more of my time.Please please help.
