National Highway Authority of India — Misbehaviour of toll staff at Mahuvan toll plaza

Sir, My name is RP Agarwal from Agra and I have been traveling from Agra to Delhi thrice a week since 11years for the dialysis ofy wife in Apollo Hospital. Today when I was going for the same through national highway, at mahuvan toll plaza I gave the amount of toll but it took me to wait quite a long time for the toll receipt. When my driver asked the reason for it he was told by the staff working on the computer that system is slowed down. When my driver suggest him to repair the system he (staff) argued with him(driver) and misbehaved badly and slapped on my driver. Sir, this is very disappointing and intolerable and I would request you to take a strict action against that staff. I hereby giving the details of the toll receipt EIAF0979 DA toll road pvt. Lmt. Mahuvan My car was vento 2335 Sir, kindly take the matter into consideration Waiting for your kind revert. From RP Agarwal [protected]