National Highways Authority Of India [NHAI] — Abnormal delay in Jaladhulagori toll plaza

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It's location is in Howrah, West Bengal

I, while driving car vide Reg. No. WB02AG9961 through NH6 passed at Jaladhulagori toll plaza on on 14 Feb 2021, 05:14 PM. (Toll txn Id: [protected].). However waiting time on the queue was more than 30 minutes which is not at all justified when fastag is in place. It's purely due to totally mismanaged handling of the situation by working staffs there. Some are misguiding to change lanes, in the fastag lanes when somebody has valid tag why that car has to wait for longer time than cash transaction even after reaching the counter?