National Highways Authority Of India [NHAI] — Always have to wait atleast 30 min at toll plaza

At hodel srinagar toll plaza haryana. there is always a lot of traffic and there is nothing we can do. When we asked why ? They don't gave proper reason and we have to wait atleast 30 to 45 min to reach toll plaza (100meter). Also fastag not working some time they always ask for money or say plz take ur vehicle back then forward.

Pls resolve this issue as soon as possible because they cause many problems like late for office and polluted our environment due to wait in toll plaza