National Highways Authority Of India [NHAI] — Amount deducted from Fastag and also paid double the amount at toll

Twice the amount charged at fastag lane as the operator informed that the fastag is not working. But I see the amount debited from my fastag.

Amount deducted from Fastag Rs.120
Date:[protected]
Transaction Time: 11:33:14
Amount:120
Plaza Name: Luhari Toll plaza

Amount charged by toll operator Rs. 240
Ghaziabad-Aligarh (Luhari NH91)
Ticket No.[protected]
Booth No. 2
Operator: 7882
Date & Time:[protected]:33:42
Vehicle No. UP14Ek1810

Altogther I paid triple the amount Rs. 360. Please initiate the refund