National Highways Authority Of India [NHAI] — authority did not follow yellow line rule and forced me to pay the toll tax

I was going on national highway and came across choryasi toll plaza section bharuch-surat, there was a long traffic and i had waited for 5 minutes so i had told them that i waited for 5 minutes in the yellow line so i wont pay the toll according to yellow line rule, so he said that there is no yellow line rule on national highway and he started arguing and closed my way using barrier, firstly he told me he will give us in writing on backside of toll ticket that no such rule exist there but once i paid the toll he refused to give in writings and we were forced to leave the place. He allowed 2-3 vehicles that were ahead o[censored]s without paying the toll charges, but being a maharashtra 'mh' registered car he stopped us and started arguing. He argued and talked disrespectfully and loudly.
Ticket no : [protected]
Booth & operator no : lane14 24613
Date & time : 26.04.19 18:41:07
Gst no: 24aabci4827m1zf
Choryasi toll plaza
Section : bharuch-surat on nh-08

I will be looking forward to know what actions are taken so kindly revert back on my email address : [protected]@gmail.com