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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jul 25, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 397

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D
DamanRipu
from Jammu, Jammu and Kashmir
Nov 11, 2017
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Sir. The area under the over bridge is full of rat holes. Unmaintained. Neglected. May endanger the life and quality of the structure.
Pillars plastered with numerous posters. Natural breathing of concrete stopped and looks shabby. Orders from supreme court a must to fine whosoever the poster belongs to.. Individuals or organization.

Area becoming a shanty town.
Request immediate action.
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    Saravananhmi
    from Uttiramerur, Tamil Nadu
    Nov 10, 2017
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    Address: 600023

    Road condition of nh4 between poonamallee bye pass and end of toll road near maduravoyal bye pass has become totally unfit for driving and prone to accidents. It is unfortunate to spend unnecessary time and fuel to cross that bit on a daily basis. It also cause lot of air pollution. Request you to deploy the team to check the status and arrange for laying the road immediately. It will be of great help.
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      D
      Debasish Mazumder
      from Asansol, West Bengal
      Nov 9, 2017
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      Sir,
      It is our complain against collection of toll charges from govt. Hired vehicle whose hire charges as per odisha finance deptt. Circulars is not legal as to when the govt. Official staff on duty. Tour to bhubaneswar with official identity card.
      Hence you are requested to consider the case as sjepl on the way to bbsr from baripada to forceble collected the charges.

      Yours faithfully,
      Debasish mazumder.
      Ph. No.-[protected].
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        P
        Purushotham D
        from Chandigarh, Chandigarh
        Nov 9, 2017
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        Watched one of the trending video today where vehicles ramming into one another on a smog affected affected yamuna express highway in north india. I guess, action is somewhat feasible with the ready technologies we have in our hands.. Use of hazard lights, fog lamps and being in cotrollable speed (Normally convert every 2 metres of visilbility to every km/h of speed - so a visibility range of 50m means a max speed of 25 km/h) are the self defense techniques to help youself and everyone on the road. Additionally, this is what we need! This variable/dynamic led boards are life saviors and could really control vehicle pile-ups on highways near delhi and other states during smog affected winters. These led boards which can be seen from few hundred meters away at least, should be kept at regular intervals extensively during winter and rainy mornings and nights.
        #delhipollution #winter #smog #india
        We have countries with bigger challenges and seems like they have got solution for it.
        http://www.vmslimited.co.uk/road/highway/vms.htm
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          A
          Am's Vaghela
          from Ahmedabad, Gujarat
          Nov 7, 2017
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          Address: Ahmedabad, Gujarat, 387315
          Website: www.irb.co.in

          Hello,

          On 5th nov at 4.30pm our car engine broke down in express way. I have called to helpline number to tow our car as this highway don't have any emergency exit or any provision that u get some technician. There towing service car come to pick up after 1 hr and dropped us to mid point saying that this is our limit. One more car came to pick after some time and he was driving so rough. Have u ever seen that one can tow car in speed of 70 without any fixed towing. He just attach one rod chain and towing in speed of 70. We have complaint about it and they said you want go out or not.. I have take pics and videos of it. But this is ridiculous that there is no emergency exit and u guys showing eyes to us.. It's gundagardi... Either u make some exit and allow private towing vehicles or u charged if you want... But this is not acceptable. Towing van number gj 05 bt 8380
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            V
            Vijay Ragav
            from Chennai, Tamil Nadu
            Nov 7, 2017
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            This photo has been taken in madurai - tuticorin national highways. They are charging rs. 65 for single trip. But see the road condition. Shameless beggers taking our blood by the name of tolltax. Nhai is sleeping good or acting like sleeping? There is no action taken yet. They should not charge any money. There are no lights also there where are lot of chances for accidents. There is no value for human life.
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              S
              Santosh_santu
              from Bengaluru, Karnataka
              Nov 7, 2017
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              Address: 560078
              Website: IDFC fastag

              I recently purchases a idfc fastag and recharged for 200 rs when i entered devanahalli toll plaza the fastag was not working and even tried at electronic city even there had faced the same issue had to pay money and come out. Tried calling customer care but they dont understand the problem at all. Just worst...
              If they have such a bad customer service why are you guys having this fastag service. Just cheat you guys are.
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                V
                Vivaan222
                from Mau, Uttar Pradesh
                Nov 7, 2017
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                Address: New Delhi, Delhi, 110074

                Sir on nh 148a, charṭarpur metro station, c. D. R. Chowk new delhi. Some people have covered a area around a tree and are extending the land by making a chabutra or square shape bed size area. Which was never their before and i travel daily from that road and now they even have a roof of cloth. Slowly they will make it like a mosque or temple. And the land will be covered forever. I am not against any religion but the area is on main road and cause traffic and accidents at night. The table or bed form by the bricks and sand is extending every day and one men sits their in turn by replacing him another man comes at evening. I hope you will take an immediate action before its out of hands. I have faith i. You please don't brake it.
                I am from durg chattisgrah, and face the problem about toll road bypass bhilai and durg .tha called bafna toll road, he is not provide any monthly pass for local public to go daily on those road
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                  R
                  Richard cheriyan
                  from Kayankulam, Kerala
                  Nov 6, 2017
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                  Address: Krishnagiri, Tamil Nadu, 635126

                  Dear sir

                  This is to inform you that a teriffic road blocking and checking by tamilnadu police and we don't know which department is checking with out uniform and there are huge blocking on national highway the border of karnataka and tamilnadu housr area and it's hight way all the people expecially the banglore metro city who ate using very rush road it's should be a action against tamilnadu govnt police officers
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                    G
                    gnshukla
                    from Bengaluru, Karnataka
                    Nov 6, 2017
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                    Dear sir/madam,
                    We have facing every time bad traffic jam at your brij ghat toll plaza it take much more time passing this around waiting time 30-60 min normal conditions
                    I have raised complaint last year now 2 nd time for this no any improvement still showing in this toll tax and every time it take min 30-40 min why we pay amt of toll and problem the same need to urgent improvement.
                    This is very poor work on this toll tax.
                    Improvement points:
                    1-toll man need to collect payment vehicle to vehicle at heavy traffic time.
                    2-toll will sift back to garh mukteshwar side.
                    3-toll road width not sufficient.

                    From,
                    Mr. Govind narayan shukla s/o. Ramshatruhan shukla
                    136/26 baldev nagar basai road gurgaon pin122001
                    Mob-[protected]
                    Mob-[protected]
                    I was coming from Amroha to reach Delhi at night around 10 p.m on 05/01/2023. I saw massive traffic jam at Brijghat toll plaza. I was in a long queue of halted cars. When I reached very near to toll plaza barrier. Toll booth man told me that I have too low balance to pay. But I checked my paytm wallet it had more than 800. Despite this Toll plaza personnel told me that u don't have sufficient balance in your paytm wallet and asked me to deposit Rs. 190 instead of Rs. 95. I quickly opened my paytm wallet balance and showed him and proved in front of him that I have sufficient balance in my fast Tag. He said jaldi karo jaam ho raha he apke peeche. So that I could give him Rs190 in hurry without checking my paytm wallet fast tag balance. This is their policy of thugging our innocent Indian citizens. Our govt should stop this and arrest them as soon as possible to such type of thugs. Warna ye kitno ko choona laga chuke honge.
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                      R
                      Rohit Malge
                      from Yaval, Maharashtra
                      Nov 5, 2017
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                      Address: 413606

                      The condition of road is worst state. While new road is to be constructed, old road is not maintained properly. Their so many potholes on way from solapur to omerga. Some of potholes are so deep that accident may occur. The construction of new highway is also going so slow. What is completion date of new highway? Where should we complaint about these roads, as no one is taking care of it. I have no photos but you can experience it by your own.
                      The four lane road between Mumbai and Nashik is in bad shape after monsoon. It is especially so in the Thane to Bhiwandi stretch. The road needs immediate repair
                      Dear team

                      Excessive toll amount being collected rudely at toll from tambaram to puzhal for 32 km stretch we are paying 40 rs plus 55 rs total 85 rupees for 32 km. Being a local resident why should so much charge to be collected? Pl regulate the toll fee structure and rules appropriately
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                        P
                        pawan kumar gaur
                        from Noida, Uttar Pradesh
                        Nov 5, 2017
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                        Address: Ghaziabad, Uttar Pradesh, 201014

                        I got a fastag issued by sbi and used on nh 08 from delhi to jaipur but the fact is dishearteing that no special lane for the tag holder is secured and the trucks/buses/ car with out tag are permitted, making the purpose of free sailing through the toll is defeated. The suggestion is to make entry to tagline restricted with sensor barried as is done at dnd. Pkagaur
                        Nov 05, 2017
                        Updated by pawan kumar gaur
                        the word secured be read as not secured.
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                          K
                          krantiago
                          from Siliguri, West Bengal
                          Nov 5, 2017
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                          Address: 753011
                          Website: WWW.BIJAYDHABA.COM

                          Dear sir,
                          We would like to bring you kind notice the road blockage and capture of pwd road by big hotel bijay dhaba, cuttack, orissa,. He used the nh road for its business purpose as for parking of vehicles under illegal way. The people of bhanpur, cuttack village had also demonstrate by years and its all goes in vain. As it your department came for this and thoroughly crossed this site, it seems owner has"setting" with department and violating the laws. Sir as on few days nhai department fencing the front side of bijay dhaba, (As he personally used for parking of his customers) nh area by fencing wall but bijay dhaba owner damaged the fencing wall by power of 'gunda' and local big people. And also proof of that all villagers know, but no one say about that, he also threatening to villagers if any body rage his voice. We the villagers of bhanpur village are also going to media for disclosing his unathuroised capture by pwd roads.
                          Sir we kindly requset you to again fencing the pwd road of national highway & villagers by help of police and violation by big hotel, bijay dhaba, po-bhanpur, cuttack, orissa
                          Pls take action soon
                          Yours sincearly
                          Together for ngo services
                          Cuttack
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                            T
                            TECHNICAL GURU S surajpatidar (suraj)
                            from Lucknow, Uttar Pradesh
                            Nov 2, 2017
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                            Address: 327022

                            It is very difficult to travel on nh-927.
                            The whole road from mahi bridge to banswara is totaly damaged and full fill with water. Mainly in partapur city, people facing too much difficulties during traveling in city partapur. I added the picture of road.
                            I hope you will take action against it
                            It is very difficult for two wheelers to drive sir.
                            Accidents also takes place daily sir.
                            Ensure it as soon as possible
                            Will be waiting for your reply sir...
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                              D
                              dranilkumarpoonia
                              from Delhi, Delhi
                              Nov 2, 2017
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                              Address: Churu, Rajasthan

                              I traveled to khansoli village in churu district on 31st october via salasar highway from sikar district. As i was not aware of route, i crossed dhadhar toll plazza and paid 35 rupees toll. After driving 1 km from toll plazza, i asked a villager for route and he guided me that i just left the road just before toll plaza. So i returned back and asked toll authority to get me through, as i crossed toll plaza by mistake, but he denied and made me to pay another 35 rupees. My toll entry timmimg was 4.14 pm and 4.30 pm.
                              Hi
                              NH31 condition is pathetic in nawada dist in bihar road was repaired in march and again in six month it has become worst. Many people die daily due to bad road. It is requested to repair it urgently. we are thinking of golden quadrlaterol but are unable to repair existing road.
                              Hi i am Madan Rajpurohit i traveled Bikaner to Ramdevra on 23/11/2019 and tool a return slip from toll booths, when i came back from Ram Devra to Bikaner on 24/11/2019 on last toll plaza Salasar toll plaza near Bikaner i reached their on time but they said you are 3 minutes late so you have to pay again i request them to understand that it is not my fault your toll plaza are so busy and i have to wait about 15 minutes on each one but they didn't accept it and missbehave with me and forced me to pay again then i called to their toll free no. but they also didnt respond me and charged me again by Salasar toll plaza (On Bikaner Jaimalmer high way) so please take needful action on duty employees of Salasar toll plaza.
                              Hi i am Madan Rajpurohit i traveled Bikaner to Ramdevra on 23/11/2019 and tool a return slip from toll booths, when i came back from Ram Devra to Bikaner on 24/11/2019 on last toll plaza Salasar toll plaza near Bikaner i reached their on time but they said you are 3 minutes late so you have to pay again i request them to understand that it is not my fault your toll plaza are so busy and i have to wait about 15 minutes on each one but they didn't accept it and missbehave with me and forced me to pay again then i called to their toll free no. but they also didnt respond me and charged me again by Salasar toll plaza (On Bikaner Jaimalmer high way) so please take needful action on duty employees of Salasar toll plaza.
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                                J
                                Jkcitizen
                                Nov 2, 2017
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                                Address: Alappuzha, Kerala

                                Iam an Ex-Service employee.Yesterday while travelling through Arror- Vytilla toll booth I was not exempted from paying toll even after producing the required identity card.The staff says ex service men are not exempted from toll fees anymore.Pls note I was exempted from the same few days ago how come these rules change suddenly and need to know whether there is any notice published by govt for the same.
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                                  Chetan Khiwasara
                                  from Perambalur, Tamil Nadu
                                  Nov 2, 2017
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                                  Address: 600052

                                  Sir,
                                  It is very difficult to travel on nh-16.
                                  Only near toll plaza there is two lights. But after that no light itself.
                                  I have complained in redhills toll plaza.
                                  But no response from them.
                                  I hope you will take action against it
                                  It is very difficult for two wheelers to drive sir.
                                  Accidents also takes place daily sir.
                                  Ensure it as soon as possible
                                  Will be waiting for your reply sir.
                                  I Ramesh saw my father name Sunil saw. I stay nh2 road side my house is going to break but my father's not came house balence in the bank account . you must say me that which couse when my all documents are right and with rule of nh2
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                                    connectgovind1978
                                    from Mumbai, Maharashtra
                                    Nov 2, 2017
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                                    Address: Jaunpur, Uttar Pradesh, 222129

                                    Respected sir,

                                    National highway 233 which connect varanshi to azamgarh need to expedite work for making 4lane road. Sir we are very much disappointed due to delay in making road in our area nobody lives in village due to poor road and light facility. Sir we hope that when bjp came to up we will get road and light. It is very set back to people of chandwak bazaar as we do not have good road and light sir it the demand of youth and time to have 4:lane road very soon. Sir we do not have job and money to run our daily life sir u must intervene to make road fast.

                                    Kindly do needful and help the youth of country.

                                    Sincere regards

                                    Arun singh
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                                      Kiranmam
                                      from Bengaluru, Karnataka
                                      Nov 1, 2017
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                                      The betl, toll system is poor and causes almost 30 minutes loss to customers especially fasttag holders. The staff there deliberately leave other vehicles via dedicated collecting money and sometimes issueing fake slips or no slips. This is a regular affair and has increased recently. I think it is a big scam to pilfer money. Somebody please look into it and organise things
                                      Toll plaza at Jakharana, , , on Narnaul Behror road, , , distt Alwar... charges toll tax fee from all serving defence personnel..

                                      My query is as to why and under which auth they do this...
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                                        S
                                        Sarusaru
                                        from Delhi, Delhi
                                        Nov 1, 2017
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                                        Address: 625020

                                        Sir/madam

                                        Vehicle no: tn91c 5254. I have taken fastag facility from hdfc bank for crossing toll plaza for hasle free movement, normally when we cross a toll plaza and come back in 24 hours we are supposed to be charged for double fee which is slighlt lesser than single toll fee.

                                        I used a toll plaza on 29th of oct 2017 which is between mdurai and melur and came back in the same day.. But i was charged twice the amount of single toll which is 75 rs two times instead of double charge.

                                        Also to mention i was asked to wait for more than 5 minutes as their fastag sensor was not working.

                                        Pls advice how to resolve this issue.

                                        Regards

                                        M. Saravanan
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