National Highways Authority Of India [NHAI] — complaint against fastag system

Address:

Bulandshahr, Uttar Pradesh, 203001

Dear sir, it is to state that the services of fastag at your luharli toll, sikandrabad is too poor & need immediate attention. There are following two major problems which customers are facing:
1- barrier is getting opened too late. Sensors are not effective. It is sensing very late.
2- always there is a rush due to ineffective working of staff & ineffective fastag system. We are getting through by taking 20 to 40 minutes.

Also we are facing problem at entry & exit of peripheral express way at beel akbarpur & kasna entry/exit points. There also we have to take manual entry slip & submit it while doing exit. Then what is the meaning if fastag. It should sense & allow.

It is therefore requested to kindly look in to & resolve our problems.

Thanks & regards
Pankaj chaudhary
[protected]