National Highways Authority Of India [NHAI] — Complaint Related No Fastag Lanes at Toll Plaza Nashik Sinnar Tollways A/P Shinde gaon,Tal Nashik Nashik

Address:

A/P Shinde Gaon , Tal Nashik Dist Nashik 422102

I am daily commuter by car on this Toll plaza at Shinde Gaon near Nashik on the way to Nashik Pune Highway. There is Hybrid Lane and Only Fastag Lanes Made for only Name sake. In ONLY FASTAG Lanes toll authorities allowed to take cash also, there is no separate Lanes for FASTAG and CASH. Due to this the huge traffic is there daily at Job timing because Sinnar is MIDC area.
Daily we have to wait for minimum 10-15 min. to pass the toll even I have Fastag on my car due to accepting Cash in the FASTAG ONLY lane. Because of this daily I am getting Late at office and this makes my professional life bad with Late marks also Financially affected.
I tried to call Toll authorities on the toll plaza Number but Manager is not ready to take calls and all the time phone is with junior persons.
I tried to complaint on 1033 number but the executive said that there is NO toll Plaza in our system at the given location. How it can be possible?
Having Fastag is becoming Wastage of TIME and MONEY at this Toll Plaza. This contradicts to main Motive of FASTAG.
kindly see the matter