National Highways Authority Of India [NHAI] — Conduct and discipline of toll staff

Address:

House Number 2169, Sector 15

I had lodged a complaint with kurali toll plaza on nh 205.
Complaint number 169 dated 04 jun 2020.
Details are lodged in the complaint in detail as the concerned staff was neither in uniform nor wearing any id.
The conduct of the staff was offensive and not befitting a gentleman.
The system could not read the fastag but staff refused to cooperate.
No response received so far.
Kindly expedite