National Highways Authority Of India [NHAI] — Deduction of amount from fastag account

Hello

I am Tushar G from Pune ([protected])

One of the worst thing happened today with me.

Since this is lockdown in Pune, and have not travelled from last 30 days on any highway with my car, still my ICICI bank fastag account debited with Rs. 100/-.

And pathetic thing is that after raising complain to NHAI, they are asking me to submit picture of my car from different angle, and want to make sure that complaining person is the same who owns the car by asking to share RC pics too.

And after giving all these documents then only they will take my complain & will initiate the process.

I have simply asked to send the PIC of my car which they have captured at Toll booth, but as per agent that is not possible .