National Highways Authority Of India [NHAI] — deduction of full amount from toll plaza despite returning within 24 har.

Address:

A13 DAYAL RESIDENCY NEAR BBD UNIVERSITY CHINHAT LUCKNOW, Lucknow, Uttar Pradesh, 226028

Being unhappy by the irresponsible duties of authorities responsible for deduction of toll, let me register my (Installed fastag app in my mobile phone on 19.01.2020) complaint dear sir/ma'am-
*i travelled from lucknow to gonda districts o[censored]. P. On 16.01.2020 crossing a toll plaza of barabanki at 11.07.59 a. M. And returned on same day crossing it again at 5.57.57 p. M.
* during my entire journey i paid ₹ 60 instead of ₹ 45.
* immediately i registered my complaint on 1033 (Complaint no. 1375732) whose staff told me that soon the money will be refunded.
*since then, i enquired on 1033 several times but still waiting for my money.
* since then, i haven't recharged my fastag wallet and travelling by paying toll in cash as my experience has discouraged me.
* i hope that my issue will be addressed on priority.

A screenshot of my travel details is attached herewith.

Complainant
Dr shailesh mishra