National Highways Authority Of India [NHAI] — Double Charge of Toll Tax and Roude Behaviour of the Counter Person

Address:

Udaipur -Nagadiya Toll Plaza

I travelled to Nathdwara on[protected] and returned on[protected] and at the same time I had a very bad experience and excess charged from Gomati Chauraha, Udaipur Toll Plaza -NAGADIYA.
My Vehicle No-GJ01HU9025 and I have a valid fasttag on my car and on[protected] at 20:03:01 Trip (RRN No / Trip No) -881613140506352098160P /[protected] Plaza Name:Negadiya Toll Plaza- Lane ID:3 and on next day i.e. on[protected] I have pased thru same toll plaza at 2-55 pm thru Lane No-10 at the same time my balance was -15 but as it is a second Saturday bank was closed and no person available at plaza to recharge I have requested to counter person and shift incharge to debit the same from my deposit but he has straigt away refused and misbehaved with me and double charged to me for Rs.260/- .So I request you to reverse the double charge amount in my fasttag no[protected] of ICICI Bank, Copy of my complaint No-1156 and Toll Payment Receipt Attached herewith