National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — double charging by dakhina shekhpur toll plaza by cheating

1sanaya

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh, 226001

Today morning when i crossed the dakhina shekpur toll plaza which is between nigoha-bachrawa, up, they charged me twice (Fastag transanction time 09.50.21 dated 08/12/2019, lane-e, tag class-vc4, transanction id-592850). First from my fast tag but they told me that my fastag is blocked and they charged me 90rs in cash.

On completion of journey, when i checked from my fastag account purchased online from hdfc, rs 90/- has been deducted from my fastag. Thus they charged me twice deliberately by misinforming me. This can be cross-checked from the cctv of the plaza.

I asked to toll authority about this but they didn't listen to my complaint. Beside this they blamed me and they came to fight with me.
From sandeep shukla, mobile-[protected]

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Dec 09, 2019

Updated by 1sanaya read date of travel as 09/12/2019

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Comments

mikka garg

from Mumbai, Maharashtra

I have used my fastag at toll plaza badbar dist barnala punjab
My account was debited twice
A lot of consumers are facing similar problems
Please refund the excess amount debited

tahir q

from Aligarh, Uttar Pradesh

Toll . taken twice at UP
plz . make . my . refund .
both slip n fastag msg attached .
its . cheating . wid the customer i had to pay twice once cash on tollnalaso my fasttag balance got deducted both the slipnsmshavebeen attached

Rowdy Gupta

from Basi, Punjab

My account has been deducted with Rs-125 manually by saying excess transaction on 12/3/2019 on[protected]. What the hell is going on??? If the fast tag has below 150 or 200 fast tag shows black list. I want my money back...

Umesh442124

Today I was visited Raebareli and cross the dakhina sherpur toll plaza, I have fast tag on my car but with in 24 hr. they charge me double the details with transaction detail given below kindly resolve the issue

Anil9454

May 19, 2022

On 17.05.2022 when my car (UP32DS4655) with bearing FASTag reached the dakhina shekpur toll plaza (KM 42, 500 on NH30) Lane4 which is between nigoha-bachrawa, up, during scanning the fastage the toll person told me that you have not sufficient balance and they charged me 210/- cash.
I told him that check again but they did not do so. Hence anyway I paid him 210/- because I was going to Raebareli for a very urgent case i.e. death case. After reached at the Raebareli I checked the balance and fond the there was sufficient balance.

On return from Raebareli on same day (17.05.2022) at 04:03PM when I reached at Toll (Dakhina Shekhpur) during scanning my fastage the toll person again told me that you have not sufficient balance then I showed him my mobile with balance than he checked again and do some act at his computer after that he given me green signal and deducted Rs. 105/- from my account.

In view of above, you are requested to take the necessary action and return my amount (Rs. 210/-) which has been taken accesses.

Your Sincerely,
Anil Kumar Srivastava
Mob [protected]