National Highways Authority Of India [NHAI] — Double deduction and poor quality service at Toll gate

Address:

Coimbatore

This is a complaint on the money swindling in the toll gates maintained by L & T, Coimbatore in the Salem - Kochi highway. The toll fare is ₹45 (17 +28), but every other time the deduction is ₹90 which is double the amount. I am a daily commuter who cross these toll gates twice a day and they must have taken thousands of rupees from me now. Every time I raise this issue with the toll counter staff, they ask me to speak to the officer. I have to park my car on the highway and meet the person concerned after a wait to lodge my complaint, which I did three times at least. I was told that money will be returned to my Paytm account and I was reimbursed only for the two times I was double deducted. I was double deducted at least 15 times this year alone.

Very unprofessional response if the complaint is taken to the toll office. Rude staff and pathetic service. Hopeless maintenance. I request you to please kindly intervene and take necessary action and to stop such swindling in the future.

Thanks and Regards