National Highways Authority Of India [NHAI] — driven into 3 lanes and spent over half an hour to cross the toll - refund or close fastag

Address:

Flat 301 Chavi Nest, Savithri Devi Nilayam, H#3-104/43, road#8, SaiRam colony, Puppalguda, Manikonda, Landmark: opp Dileep supermarket, Hyderabad, Andhra Pradesh, 500089

Reference no. : cmp[protected]
Type: complaint
Subtype: toll related
First name: shaik
Last name: basha
Mobile no. : [protected]
Email address: [protected]@outlook.com
Date occurred: 15/12/2019 19:15:00
Date submitted: 16/12/2019 07:51:52
Title: driven into 3 lanes and spent over half an hour to cross the toll - refund or close fastag
Description: keesara toll plaza (Tis 227) lane#5 i drive to extreme left lane which is not numbered and the person standing here says its an emergency lane and fastag is not allowed here. However cash is allowed and i refuse to pay cash. When i request to get a fastag scanner gun and allow my vehicle, they refuse! I had to reverse back in heavy traffic! Lane#4 the security guard doesn't allow me in this lane - he diverts me to lane#3 lane#3 after 20 minutes of waitin a fastag/no cash lane and an argument with the toll staff i dont see any use of fastag here. Subsequently all the tall plazas enroute hyderabad on nh65 were purposefully mismanaged to collect as much cash as possible and issues wrong recipients. I dont see any use of fastag as i have to anyways wait in long queues and quarrel with toll booth guys, please return my fastag and refund my money.