National Highways Authority Of India [NHAI] — fastag is used by non fastag users

On our way from chandigarh to delhi, on karnal toll plaza, the fastag lane was overfilled by nonfastag users, we had to wait for 30 min to get pass it.. Same incidence happened at panipat toll plaza, on inquiry the managers refused to talk to the fastag customer care center.
What is the point of spending so much without anyone taking responsibility of it.

I had clicked the pic of the lane... Pls tell what is the point.. Is corruption gonna rule us forever.. Who will take a stand
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