National Highways Authority Of India [NHAI] — fastag lane

Address:

Chennai, Tamil Nadu, 600067

The fastag lane in nallur tollgate is not working properly. It is used like normal lane collecting cash from all vehicles making the fastag vehicles to wait for longer time than normal. What is the need for fastag lane? We are waiting for more time in fastag lane than normal lane. The vehicles entering the fastag lane without the tag are supposed to pay fine. Why is this rule not being followed? In such cases please remove fastag lane everywhere so that we can stand in the lane with less vehicles.
Poor management.